Computer Software Developers
MicrosoftHeadquarters
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Complaints
This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5,805 total complaints in the last 3 years.
- 2,460 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/27/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Microsoft is not giving me access to two of my email accounts so I can review and close them. One of the email logins was altered by a MS ********* I have been asking for assistance for ***************************************************************************************** **** have done and continue to do nothing and it's negatively impacting me financially and mentally.Business Response
Date: 12/02/2022
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7010426827.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:11/26/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not had an Xbox nor an account with Microsoft, but somehow and someway someone stolen and hack my credit card information to pay for Microsoft Xbox games. It keep showing up on my credit card statement as Microsoft Xbox ms.bill info. WA with an phone number on the last statement ************. And I need my money refunded and that account the hacker open closed permanently. Please investigate.Business Response
Date: 12/01/2022
Hi ***************************************;
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding?the Xbox billing issues.?A senior member of our?Accounts and Billing?team will investigate this matter and contact you directly to work toward a?resolution. Your new case number is?7010398784.?
?
Sincerely,?
Microsoft Corporation?Initial Complaint
Date:11/26/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for an Xbox and a 2 year ultimate game pass. I complained to Microsoft saying the service ***** because its all old games. They have no phone support or chat support so its impossible to speak with them. They cancelled my subscription to be spiteful and Im still paying for the service. I bought the Xbox and ultimate game pass as a bundle through Citizens Pay at Best Buy and there is no way to cancel with Citizens Pay. I will be paying whether I have the service or not and MS cancelled it without speaking with me. And they are blocking my email address.Business Response
Date: 12/02/2022
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7010424567.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 12/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It wasnt Microsoft it was actually a third party error. Thank you.
Sincerely,
*******************Initial Complaint
Date:11/26/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 19th, I attempted to order an Xbox Series S and Stereo Headphones (free with Xbox purchased) over chat with Microsoft Support as I had trouble placing the order myself. The support member also mentioned having issues so I told him/her to not purchase it and I would try again later in the day myself. An hour later I received notification that Stereo headphones alone (not free, order #**********) had been purchased from my account using my gift card balance without my consent. I quickly contacted support who said they would file a cancellation request and it would be cancelled within ***** hours. Later that day I was notified Microsoft denied my cancellation request for unknown reasons. I again contacted support who stated I should contact *** to have them return the item right away to the warehouse. I contacted *** who filed a request with Microsoft to cancel the delivery which Microsoft also then declined and had the item that I never ordered shipped to my apartment. Microsoft stated to get the money back I would have to go return the item which I never even ordered and did not want. I did this the following morning but the return will be after Black Friday sales ended which I wanted to use my gift card balance for. Microsoft support said they would come back with ***** hours with a solution on Tuesday and I have still heard nothing back.Microsoft fraudulently ordered an item using my money, denied order cancellation request, denied my shipping cancellation request, and refuses to refund my money that they took from me before this sale ends. I did not give consent to order this item and want my money back immediately. Support has lied to me multiple times and exacerbated this problem at each step along the way. Every time I contact support Microsoft they tell me I have to return the item to get my money which I have done but I deserve more than to suffer due to their carelessness at every stage of this fiasco.Business Response
Date: 11/30/2022
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7010357403.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 12/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:11/26/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Nov 3 and 4th,my bank account,was hacked,using my debit. Card to purchase credits on the. Microsoft store app. It was used roughly 15 times, totaling over $100.00. I contacted Microsoft store,Xbox refund, Roblox support.I. Cancelled my debit card with my bank and filed a fraudulent report. After spending days trying to get a refund, I only received aggravation.Business Response
Date: 12/06/2022
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Refund Request. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.Your new case number is 7010431573.
Sincerely,
Microsoft CorporationCustomer Answer
Date: 12/15/2022
Microsoft support has contacted me, and is reviewing my complaint.No results as of today, Dec.14.Business Response
Date: 01/09/2023
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau. As our agent mentioned on the email sent to you on December 23rd, the During my attempt to validate ownership of the account with the answers that you provided, the results have been unsuccessful. Unfortunately, there is not enough information listed on the account to validate account ownership. At this time, there is nothing further we can do to validate ownership. Due to this we are not able to provide any further support to the case.
Sincerely,
Microsoft CorporationCustomer Answer
Date: 01/18/2023
Complaint: 18462767
I am rejecting this response because:I sent everything
Sincerely, ************************;
*************************
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