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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Microsoft

      1 Microsoft Way Redmond, WA 98052-8300

    • Zune

      417 Union Pacific Blvd Laredo, TX 78045-9428

    • Microsoft Store

      4200 Conroy Rd Orlando, FL 32839-2400

    • Microsoft

      3 Cityplace Dr Ste 1100 Saint Louis, MO 63141-7081

    • Microsoft Inc

      333 S Grand Ave Ste 3300 Los Angeles, CA 90071-1537

    Customer Complaints Summary

    • 5,239 total complaints in the last 3 years.
    • 2,074 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged for a Microsoft office subscription when I get the service for free from my educational institution. I have tried to call twice now for a refund and they are very rude. The first person told me to give a code to my bank for my refund. The second person was extremely rude and told me to call back to speak to a third person. I just want my $105.99 back.

      Business Response

      Date: 06/27/2022

      Dear ******* Husband,  


      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding Microsoft subscription charge. We are unable to verify your account or locate a service request associated with the information provided in your claim. Please provide the Microsoft Account email address associated with the subscription for further investigation.


      If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.  


      If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.


      Sincerely,


      Microsoft Corporation

      Customer Answer

      Date: 06/27/2022

       
      Complaint: 17452515

      I am rejecting this response because:

      I have an account with the email ************************* the order number in reference is Order number b8afd45e-2fa7-460a-a51e-6c2e66f0c8d4


      Sincerely,

      ******* Husband

      Business Response

      Date: 06/30/2022

      Dear ******* Husband,  

      Thank you for your response. After reviewing your account, I found the charge coming from the **** Card ending in ****** for ******USD. I have decided to reimburse the total amount of the charge as a one-time exception, also, I will share with you the steps to manage your subscription online:


      https://support.microsoft.com/en-us/account-billing/manage-a-microsoft-subscription-7f52444a-8612-4f29-b109-2ac47dd4c83a


      Youre of course always welcome to contact us again at https://support.microsoft.com/en-us for any future assistance.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 07/07/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Possibly consider retaining the employees so they can better assist customers when they cancel and call in during the 30 day periods instead of giving them a fake number to give to their bank for a refund. 

      Sincerely,

      ******* Husband

    Microsoft is NOT a BBB Accredited Business.

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