We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Microsoft

      1 Microsoft Way Redmond, WA 98052-8300

    • Zune

      417 Union Pacific Blvd Laredo, TX 78045-9428

    • Microsoft Store

      4200 Conroy Rd Orlando, FL 32839-2400

    • Microsoft

      10222 Mci Dr N Pinellas Park, FL 33782-6102

    • Microsoft

      4643 S Ulster St Ste 700 Denver, CO 80237-2865

    Customer Complaints Summary

    • 5,232 total complaints in the last 3 years.
    • 2,094 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/17/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date 4/12-4/30 - 5/04/22 2022 Reason: i have Bought Microsoft's new Digital New Xbox **************** but its been RIDDELED WITH PROBLEMS Lagging Freezing Studdering No graphics in some games . it was not a Month Old i had it for 2-3 Weeks and after i done the Service Order for it sent it in and wait it TOOK THEM TILL 4/30/22 TO RECEIVE THE **** CONSOLE And they never sent me a Whole New Console in box that was a Wrong Move, i Declare Microsoft Ships me a New **************** if not i will go with a New Console. i Do NOT Care what The Policy says Ship it to me

      Business Response

      Date: 06/21/2022

      Dear *****************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7005213336.


      We will monitor your support case through resolution.



      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 06/21/2022

       
      Better Business Bureau: Thanks for the Professional And Courtious Responce Microsoft lets Get this Solved as Fast as possible thanks and have a Great day


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:06/17/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In mid ***** of 2022 I sent my Xbox to Microsoft for repairs. My warranty covered my repairs and I received my shipping information all in the same call with a service rep. I mailed my Xbox console off to Microsoft on 4/18/22 and received correspondence that my issue was with the hdmi port. I received confirmation that my Xbox was fixed and on its way back to me at the end of *****. I got my Xbox back in the mail in early May and everything seemed to be working great. My Xbox started experiencing the same video issue again that it had in *****, at the end of May 2022 . I contacted Microsoft again. This time around I have had to speak to several different service reps, each time receiving no real resolution to my problem. On 6/6/22 I received a new case number and was told that I would receive my shipping label, to mail my console back to Microsoft. The email never came! My repair is still covered under warranty, but, Im being told that I have to wait 24/48 hour to receive a shipping label via email (unlike the process in mid *****) . Im ***** the shipping label was sent to me while I was on phone call with service rep, compared to the 48 hours I am being told to wait now. The label is never sent after each of the six calls I have had to make recently. On the last call 6/13/22 with a rep she seen that I have been waiting for a shipping label for over a week and have made several calls to Microsoft. I also ask to be connected with Microsofts complaint department which she told me she couldnt do or give me a number for. She created another email and asked me to wait yet again 48 hours. Its now 6/17/2022 and I have yet to receive any shipping label or emails from Microsoft. This company has been so unprofessional with what should be a simple process.

      Business Response

      Date: 06/24/2022

      Dear ************************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox repair. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7005312220.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 06/24/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ************************************

    Microsoft is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.