Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

• 

  Microsoft Corporation

  175 W 2700 S Salt Lake Cty, UT 84115-3022

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  Microsoft

  10222 Mci Dr N Pinellas Park, FL 33782-6102

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  Microsoft

  4643 S Ulster St Ste 700 Denver, CO 80237-2865

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  Microsoft

  5335 Wisconsin Ave NW Ste 600 Washington, DC 20015-2054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ********** was placed on July 11, 2022. It was expected to be received on July 13, 2022, under *** Tracking number 1ZY549V70272853134. The delivery was marked as delivered by "REL 7V9" which is neither my signature nor my name including the numbers in it.I reached out to Microsoft regarding the missing packages and they requested for I complete the request online through their website; their site for some reason generates a Return Authorization tracking slip requesting for the missing items to be returned. The Microsoft agent told me to get a box or envelope and return it to the Return Warehouse. I have called daily since Tuesday, August 2nd, 2022 regarding the status update of the refund of the order Microsoft continues to claim that they will process and have yet to execute this action.I am requesting a full refund for the entire order that was placed.

  Business Response

  Date: 08/15/2022

  Dear ************************************************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7006848872.

  
  We will monitor your support case through resolution.
  
  
  
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 08/15/2022

   
  Complaint: 17698885
  
  I am rejecting this response because:I have not yet received any refunds for all items that are missing and I am seeking that resolution.Sincerely,
  
  ************************************************

  Business Response

  Date: 08/19/2022

  Dear ************************************************,

  
  Thank you for your response. We reviewed your complaint and see that our advocate ********* researched your complaint with our internal teams. She informed you on August 18th that Microsoft will not be providing a refund.

  We understand this is not the resolution you had hoped for however, this is our final response
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 08/26/2022

   
  Complaint: 17698885
  
  I am rejecting this response because: I followed each and every direction that I was told by Amazon.com to process the return and refund. I shipped out the received items as instructed in a timely manner as requested. I followed up exactly in a timely manner and waited all this time for a false confirmation that I was going to receive a refund or else Amazon will process a manual refund and this is not true at all.

   

  BBB, Amazon is lying to their consumers iterating that they will need to wait a specific date for a refund to process or else a manual refund will be issued when instead nothing happens and they are providing false information regarding procedures and protocols that they are practicing with their consumers. 

   

  This is unfair and unjust doe any consumer to experience especially from a reputable company such as Amazon.

  
  Sincerely,
  
  ************************************************

• Initial Complaint

  Date:08/10/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************************** from the Microsoft Licensing Augmentation team who in is signature carries the title of SMB Tele Consultant, has continued to contact myself after being asked in writing to remove ** from their marketing list. In addition, he has called and left several messages, after the written request to stop communication was sent. I requested the contact information for his manager, which was not provided. He has also attempted several phone calls and left messages as if i never sent the removal email. I'd like the communications to stop, and to receive a confirmation of the same from them.

  Business Response

  Date: 08/18/2022

  Dear *****************************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Issue with one of our agents. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7006937715.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 08/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/09/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about Xbox. Another user has been harassing my son online, breaking several of Xbox's rules and is definitely liable for suspension. I took screenshots of the taunting and abuse before the user deleted the comments/ messages. I tried reporting the playing on Xbox's customer service line, who took all my information and screenshots and assured me enforcement would get in touch shortly. 2 weeks later, I hadn't heard anything. I contacted customer service again, who promised me they would 'escalate' it personally and to way up to 36 hours. Still nothing. I called customer service a third time, this time the agent telling me they couldn't do antyhing and being puzzled as to why two prevoius agents promised to help me. They told me I had to report the abusive player in the app directly. Which I did, twice in 6 days. THe user still isn't suspended. I phoned customer service for the 4th time to ask them if there was a number where I could make a complaint against Xbox. They had the nerve to tell me to wait 24 hours and enforcement would be in touch. I told them that was unacceptable because I had gone through this several times these past 3 weeks only to find out customer service couldn't do anything to help. THe agent literally hung up the phone on me. Where to turn to for her? My 11 year old son is being threatened and harassed online, and no one is doing anything. **************** keeps telling me they can help, and then telling me they can't. Enforcement through the app isn't doing anything. This is completely unacceptable. Please do something.I have screenshots of threats made toward my child, if required.

  Business Response

  Date: 08/17/2022

  Hi *********************,
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your sons harassment situation.

  
  If your son is being harassed by other user, our suggestion is that you may report them directly by following these recommendations.
  Here's what you can do:

  1. Block his gamertag.
  2. Report his account for harassment/hacking.
  3. Do not engage any further. It is important to cut off all contact with problem players and trolls. Reacting only worsens the problem.

  Please visit this link and submit a review:

  https://support.xbox.com/en-US/help/family-online-safety/enforcement/file-a-complaint

  Enforcement team will eventually review your report, look at any evidence (chat/voice logs of the game sessions, however they do it), and issue consequences accordingly.

  Sincerely
  Microsoft Corporation

  Customer Answer

  Date: 08/17/2022

   
  Complaint: 17695905
  
  I am rejecting this response because: Part of my complaint is the fact that someone at your customer service promised they would send my information to the enforcement team, only to find out upon phoning again weeks later that they never should have made that promise because they apparently don't have direct communication with the enforcement team. I was misinformed, and wasted 3 weeks waiting for a response that would never come. I then followed the second person's advice (which is exactly what your advice here is) and we blocked the player and reported him. This was also about 3 weeks ago. So far, the player has not been suspended, despite him being obviously guilty of what I am claiming (like I said, I even have screenshots of it). When I re-contacted customer service to ask them if there was a number I could phone to make a complaint (or speak to a supervisor) about this lack of action of Microsoft's part, the third person had the audacity to tell me to 'wait 24 hours' and my complaint would be reviewed by 'enforcement'. I of course would not accept that as an answer, given the orignal customer service agent told me the same thing, only for me to find out 3 weeks later that customer service cannot forward complaints to the enforcement team. This agent (please feel free to listen to the recording of the conversation) refused to provide me with contact information to speak to someone who could actually take my complaint, and he then told me he was about to hang up on me. And then he did. This is beyond unprofessional conduct from a Microsoft employee, not to mention he was dispensing erroneous and extremely dismissive advice. 

   

  Further, the advice to simply block a harasser is inadequate. These people pass on their threats through other players, and short of staying offline entirely, my son (and other victims) will continue being harassed (through 3rd parties/ lackeys) despite having blocked the original offender. Microsoft says they will investigate and suspend a player that is guilty of violating the rules of conduct (including poor 'sportmanship' or whatever the word is, using inappropriate/ offensive language, and harassing other players... this player has done all three repeatedly, and 6 WEEKS LATER, has not had to face any consequences. Yet my son has had to stay offline entirely to avoid the web of harassment this little sociopath has created. So no, Microsoft is not doing its job. Please do not say you take harassment seriously, because nothing so far has supported that claim. I also reported another player who directly threatened my son via Xbox chat (and he admitted, in writing, in the chat as well, that that original ******** had put him up to it), and this player also hasn't been suspended. This is the kind of story that could devolve into something much more serious, and Microsoft would end up with the spotlight on them during the 6pm news, with the headline 'why didn't they stop this from happening'? This is your wake-up call, Microsoft. Please don't wait until tragedies actually occur. Please put your words and promises into action. 

  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 08/31/2022

  
  Good morning,
  I am writing to obtain clarification on a complaint  I made against Microsoft (Xbox). You guys closed the file on me, saying it wasnt under your purview. I am confused because you accepted the complaint at first, then Microsoft sent me a response which I rejected as it contained the same overgeneralized and unhelpful advice as they had already provided me with, and did not at all address the complaint itself. The fact that they hung the phone up on me, the fact that they originally told me they could help (customer service) and had me waiting on nothing for weeks while my son continued getting bullied online on their server, and then when I contacted them again, they told me the first person never should have told me they could help and that I should have done the complaint via another means instead. Which I did, and they also did nothing. When I called AGAIN, the person got annoyed with me for being confused about their process, and he also tried to tell me to just sit tight and hed forward my complaint to the right department (which by then I knew was impossible given my previous experience a few weeks before). I told him I had recently been advised by another employee this was impossible so why was he telling me this? I told him Id like to escalate my complaint, and he told me I wasnt allowed and that he was going to hang up on me. Which he promptly did. 
  
  This is my complaint against Microsoft. I dont see how this isnt under your purview. Im not saying Microsoft itself harassed me. My complaint is against their false advertising claims that they crack down on online bullying and harassment, and also that they denied me the right to escalate my complaint and speak to their manager. There is no way this isnt under the BBB purview. Whoever closed my complaint clearly didnt read what I had actually written. Unless Microsoft played a part in having my complaint closed? I just dont get it. 
  
  Please investigate this, or I may have no choice but to make a complaint through the trade ministry (or whatever its called in your country). I really dont want to have to do this, but also, the way Microsoft handled this (and now, BBB) is completely unacceptable and unworthy of such a reputable company. It has caused harmed to my child as well (if theyre not going to provide adequate protection against online harassment, then they shouldnt advertise that they do telling someone to block the bully/ harasser is not adequate anyone who knows anything about harassment will know that this advice is outdated and potentially dangerous. All the harasser does is create other accounts, or has other people do the harassing on their behalf). 
  
  *****
  

  
  

• Initial Complaint

  Date:08/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unaware that I have been charged $***** USD for the past 12 month for a Visio Plan 2 from Microsoft. I found the billing emails in my spam email after it being flagged as a recurring payment by my bank. I am unable to access these bills via my Microsoft account and request reimbursement for all charges of $*****. Anytime I log in using either my work email or the email associated with the account *********************** there is no trace of this subscription. Microsoft does not answer the phone/have help via phone, or even a customer service I have tried unsuccesfully to contact the company so since realizing the charges. Again, I am unable to sign onto my Microsoft account--there's no trace of this subscription on my Microsoft account that I currently have.Here are the dates and invoice numbers I found, totaling: $190.80:Date: 07/14/2022 Invoice Number: E0700JLOPD Charge: $***** Date: 07/14/2022 Invoice Number: E0700JLOPD Charge: $***** Invoice Date: 06/14/2022 Invoice Number: E0700J7KM2 Charge: $***** Invoice Date: 05/14/2022 Invoice Number: E0700IU0J3 ***** USD Invoice Date: 04/14/2022 Invoice Number: E0700IGHHG Charge: $***** Invoice Date: 03/14/2022 Invoice Number: E0700I300V ***** USD Invoice Date: 02/14/2022 Invoice Number: E0700HQ45I ***** USD Invoice Date: 01/14/2022 Invoice Number: E0700HD2MF ***** USD Invoice Date: 12/14/2021 Invoice Number: E0700H0HRR ***** USD Invoice Date: 11/14/2021 Invoice Number: E0700GNU4T ***** USD Invoice Date: 10/14/2021 Invoice Number: E0700GB3H9 ***** USD Invoice Date: 09/14/2021 Invoice Number: E0700FYV93 ***** USD Additional info about the subscription:Account information Organization name: TMC Domain: typemedia.onmicrosoft.com [our account admin has no record of charges, doesn't know how to help, they are clearly tied to my personal credit card.]Subscription name: Visio Plan 2 Subscription expiration date: April 13, 2023

  Business Response

  Date: 08/16/2022

  Dear *********************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is 7006881534.

  We will monitor your support case through resolution.
  
  Sincerely,
  
  Microsoft Corporation

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased couple items on their online store on April 19 and received on April 21. After chatting with their **************** on April 28, we were informed that we could return the unused item back for refund. They emailed us a *** label which we used to send the item back. According to the *** tracking number, it was received on May 3. Ever since then, we have been trying to get refund added back to our account. On our last call 2 weeks ago, they said the package included no items. This is not true. We even took photos of the item prior to sending back. They can check the serial number to see it has not been activated. We are still waiting to get refund.

  Business Response

  Date: 08/17/2022

  Hi *************,
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox game pass refund request.

  After further review, based on your account ******************* you were refunded on April 29,2022

  Order ID:
  ************************************ Amount refunded ***** USD

  In case you have not received the money back contact your local bank, since Microsoft already proceeded with the refund.
  
  Sincerely
  Microsoft Corporation 

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Microsoft had intentionally charged me for 3 extra months after I had cancelled a subscription to a Minecraft server. I looked at my account and it looks like it never stopped charging me for the server even though I no longer have access to it. Sounds scummy to me and I want my money back. So I have made many attempts to do so by contacting them via their phone numbers and websites. All leading me to a screen that says "Something went wrong and we are working on it." But its been months. I don't feel like they are working on anything and COVID has given them a reason to show how the money hungry thieves for who they really are.

  Business Response

  Date: 08/15/2022

  Dear ***********************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7006848441.

  
  We will monitor your support case through resolution.
  
  
  
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 08/19/2022

   
  Complaint: 17694951
  
  I am rejecting this response because: Microsoft Corporate Employee told me she isn't going to assist me in any way, and I find this incredibly disrespectful and I do not accept their fake apology to make me give up.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/25/2022

  Dear ***********************,

  
  Thank you for your response. After an investigation of your case, I decided as a one-time exception to refund the total amount of $25.65 USD for the 3 monthly charges for  Realms Plus Monthly Subscription: You + 10 Friends (with 30-day trial) for ****USD each one.

  
  Generally,refunds will be received back into your account within 72 hours, however, could take up to 30 days depending on your financial institution's individual policies.

  
  We sincerely apologize for any inconvenience that you have experienced, and I appreciate your understanding and patience while this problem was investigated.
  
  Microsoft considers this matter closed. Youre of course always welcome to contact us again at  https://support.microsoft.com/en-usfor any future assistance.
  
  
  Sincerely,
  
  Microsoft Corporation

• Initial Complaint

  Date:08/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: June 27, 2022 (cost for 1 year=$69.99)Purchased Microsoft 365. I made the purchase off my computer while I was in ***********, but live in ***********.I did not record my initial password, and have been unable to get Microsoft to help me gain access to my Outlook account. I give them all kinds of information (e.g. credit card info, email address, cell phone, DOB, etc.), but they keep sending back form form requesting password. If I had the password, I would not have a problem. There might be an authentication issue because transaction occurred in ***********, but I live in ******.I am just looking to gain access to the Outlook account that I paid for.Microsoft case # ********** Credit card statement attached showing billing from Microsoft on June 27 for $69.99

  Business Response

  Date: 08/18/2022

  Dear *************************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Account issue. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7006934543.
  
  Sincerely,
  
  Microsoft Corporation

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding complaint #********. They re-opened our account after asking the owner to write a request with providing ID. We setup ******************** Authentication App and spent sometimes and went through all the steps... it went through and was successfully done. The next day we opened the browser and asked us to set it up again from the scratch!! Sounds like Bill **** doesn't have enough money to hire some professionals to work in this corporation, this is so shameful!! We spent hours over this issue!!Fix this problem!!! We don't want your Authentication App full of bugs!! and if you know what is customer service, we should receive some compensation for the frustration and time spent!!!

  Business Response

  Date: 08/16/2022

   

  Hi *******,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your refund request. We have seen that you already had a previous service request ******** also another one # 7005824869

  In which appears the case was resolved, if you still cannot access as expected please re-open your existing case (s) for further assistance.

  Sincerely
  Microsoft Corporation 
  

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I received my credit card statement in the mail and I have charges on my account for Microsoft regarding Xbox. I called so many times Microsoft and nothing has been resolved the first time I communicated online and then I received a phone call from a gentleman from *************** after being on the phone with him for an hour and a half and I asked to speak to a supervisor to try to dispute the charges that were made on my credit card he then said there is no supervisor available he said you have to call in three hours he explained that I would have to go on Xbox backsplash refund put in a request on there and click on what I would like my refund which I did do that I received a response right away and says it was denied in less than 10 minutes I received stating it was denied I called back for a call and return I spoke to the supervisor again on the phone for about an hour and a half and nothing was resolved The supervisor said I would have to email back the support team where the message was denied Im still waiting for an email and response I then reached out to the corporate office I called twice and on hold for an hour and a half each time with nothing that got solved all I asked is I would like to dispute these charges they are in accurate and they refused to assist me and I would like a refund on my account for all the charges almost worth over $500 and they were consecutive charges I have pictures of my charges I have pictures Of how long I was on hold with nothing being resolved on hold with not a representative returning back that is not fair and I would like to dispute my charges and I would like a refund on my account The email for the account is *********************

  Business Response

  Date: 08/15/2022

  Dear Savannah ********************* you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7006847408.

  
  We will monitor your support case through resolution.
  
  
  
  
  Sincerely,
  
  Microsoft Corporation

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Surface Pro 8-Platinum, ***** Ev Core i7, 16 GB RAM, 512GB SSD; Surface Pro Signature Keyboard with Slim Pen 2; and Microsoft Complete for Surface Pro with Accidental Damage Coverage (4-year) on June 18, 2022. On August 8, ****, it was discovered that both USB-C ports are defective. Microsoft advised that I would have to return the brand new device to be replaced with a refurbished device. After three-plus hours on the phone with Microsoft, I was told that I should return the device and purchase the exact same device "new" for more money. I selected to return the device via *** and am now requesting a complete refund including the device prices, extended warranty (not honored), and taxes. Total amount for order number ZC48353255 was $2279.93.

  Business Response

  Date: 08/16/2022

  Dear *********************************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7006878330.

  We will monitor your support case through resolution.
  
  Sincerely,
  
  Microsoft Corporation