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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5,254 total complaints in the last 3 years.
    • 2,055 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/11/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am unable to login to my Minecraft account with my username Uglymooseman to move it to Microsoft, I have tried many different avenues of help and I have received no assistance, including Minecraft customer support and the community help pages. Thank you.

      Business Response

      Date: 08/18/2022

      Dear *******************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Account access. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7006940806.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 08/23/2022

       
      Complaint: 17706161

      I am rejecting this response because: I will be contacting the business through their support which they just made a request for me, and I will put my decision here if it is resolved or not.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:08/11/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Microsoft Office automatically charged my account $105 or so when I did not authorize it to do so. I no longer use any of the Office softwares. Used to be nice when the company wasn't greedy charging a yearly/monthly service for this. I don't need to pay for software I don't use and is never updated anyway. Would like to refund please.

      Business Response

      Date: 08/18/2022

      Hi *********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your billing issues as to Microsoft Office and refund request. A senior member of our Microsoft team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7006936319 

      Sincerely, 
      Microsoft Corporation.

    • Initial Complaint

      Date:08/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. Each week on my hotmail account I get about 30 emails from the each of the following: a. Facebook..."someone tried to log into your account." Can not unsubscribe or block. b. Beneficiary Title..... Have millions of dollars from the ********* Train stations, Airports, people, etc. Some older adults are more gullible than I. c. On bottom of many emails, there is a place to unsubscribe. Not possible. Meantime, recently see at top of hotmail can click on block.2. I am a female. I noticed in the past 6 months there are **** pictures of females and how to contact. Many one can not unsubscribe. Today, "Fu.., Me". Spelled out and **** picture of female and a contact.Fact. Microsoft is suppose to have ***************. Either that is not true or it is all about money

      Business Response

      Date: 08/16/2022

      Dear *******************,


      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your complaint. Outlook.com is a free email service that contains ads to keep Outlook free for the user. When you login to your Outlook email, you will see ads in the far-right panel and the ad will change each time the page refreshes.

      If you want to remove ads in Outlook.com, Microsoft offers premium Outlook features with Microsoft 365 subscriptions.

      For more information, see: https://www.microsoft.com/en-us/microsoft-365/outlook/outlook-personal-email-plans?ocid=PROD_outlook_cons_outlook_ups_OL-Web_Ads-O365&rtc=1


      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:08/11/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I have a very old Minecraft Java account that I have wanted to migrate for a really long time. I log in with a username instead of email. The issue is I don't have access to the email address (It's a very old *** email that I lost access to years ago) and can't change the email. I need help migrating my account. I am a paying Minecraft customer so I would like to be able to continue playing the game with my existing license that I paid for in ********** you, looking forward to hearing back.

      Business Response

      Date: 08/19/2022

      Dear *********,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Please If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 08/19/2022

       
      Complaint: 17705360

      I am rejecting this response because: Microsoft support cannot help with Minecraft account issues. I would like to be put in touch with a Minecraft support representative. Thank you.

      Sincerely,

      Yoni Oron

      Business Response

      Date: 08/30/2022

      Dear *********,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint , the Relationship Manager **********, confirmed us that you must contact official Minecraft website to submit a request. Please provide them with the correct proof to move forward with your complaint.

      Microsoft now consider this case as resolved.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:08/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The microsoft corp. has done an illegal act. They are telling me how I can use MY computer that I PAID FOR. In previous OS, I could turn off "updates", because they usually mess up a different program that I have installed. While lately, I have not experienced this issue, there is another issue, that the automatic updates, screws up. Some programs, requires, time to complete a task (i.e. video editing, video download, video uploads, and I'm sure there are others), so I let the program do what it needs to do, while I'm asleep. But, when I wake up, my computer has done a reboot, because of the automatic updates. SO, I now have to check to see if I need to restart all over, or resume from where the update killed the computer. It is MY computer, I DECIDE how I deal with MY computer, not microsoft. This is "dictatorship". I have asked several professionals for ms ** 10, and online research on this topic, and they have disabled my RIGHT to disable updates.

      Business Response

      Date: 08/18/2022


      Hi *********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Windows update concern.

      We understand you, as you know the updates are important and required to protect the system. However, you are entitled to turn them off if you do not wish to continue with it.

      Follow this tread that *** help you disable them https://answers.microsoft.com/en-us/windows/forum/all/how-to-disable-windows-update-forever/bbcb60dd-8e0d-4131-8448-9e12da0e86c7 ( How to disable windows update forever? - Microsoft Community)
      For further support feel free to visit Microsoft.com

      Sincerely
      Microsoft Corporation

    • Initial Complaint

      Date:08/11/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MICROSOFT CASE ********** MICROSOFT CASE ********** My sons Xbox and email account where hacked. I filed a complaint before the appropriate channel at Xbox Microsoft. I sent all the written information they asked for at the time of filling the complaint.They said to wait ***** hours.Despite the days passed, I havent received any feedback or action from Microsoft.The latest response from Microsoft was that a new case needed to be opened. I did that too with no response from them.Every time I call they come up with a weird response that ends nowhere.The hacker is requesting $100 in ******. Microsoft is aware of this. Yet, no action or investigation is being done by Microsoft.

      Customer Answer

      Date: 08/16/2022

      Good day

      Microsoft solve my complaint. Im satisfied with the resolution.

      Also, Im once again, grateful BBB for its support.

       

      Thanks 

       

      *******

    • Initial Complaint

      Date:08/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been wrongly billed by Microsoft for the past two months. I did not authorize any of these transactions. A user of theirs has obtained my card info and perpetually makes recurring charges on it. On 7/13/22, my ***** fargo **** credit card ending in **** was billed for 3 transactions titled "Microsoft*Store ***********" for $1.08 (totaling $3.24). I reported these charges and requested a replacement ***** fargo **** credit card ending in **** and somehow Microsoft has obtained this new credit card info from ****** account updater and has once again, allowed a user of theirs to process a new set of 3 transactions: 1 on 8/9/22, 1 on 8/10/22 and another on 8/11/22, titled "Microsoft*Ultimate 1 Mont" for $16.25 each (totaling $48.75). I am asking that microsoft completely remove my credit card information from their system and prevent any further charges. I also want a refund of $51.99 issued to my cards.

      Business Response

      Date: 08/15/2022

      Dear *************************

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We are unable to verify your account or locate a service request associated with the information provided in your claim. For me to assist you on this and investigate these charges I will need you to please provide me the payment instrument information where these charges are coming from such as full name on card, last 4 digits and expiration date,the Microsoft account related with the charges and the bank statement, where we can see that the charges are coming from Microsoft.


      If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.  


      If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 08/15/2022

       
      Complaint: 17702289

      I am rejecting this response because:

      When you contact the number provided, you are transferred to an overseas customer service department that is unwilling to assist. I am told that the person using my credit card info has 3 "outlook.com" email addresses on 3 different Microsoft accounts. These keep asking me to verify these accounts. I cannot verify accounts that i did not create. They refuse to delete/ban this fraudulent user and remove my card info from these accounts. I am providing the information requested of me via BBB. My Full name is *************************. The last four digits of the card used is ****. And expiration date is 09/24. I have also attached a copy of the front and back of this card with the first first 12 digits redacted for security. I am asking microsoft to please remove my information and refund the fraudulent charges

      Sincerely,

      *************************

      Business Response

      Date: 08/19/2022

      Dear *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7006969325.


      We will monitor your support case through resolution.




      Sincerely,

      Customer Answer

      Date: 08/29/2022

       
      Complaint: 17702289

      I am rejecting this response because: This senior member basically repeated the exact same thing that I was told by customer service earlier. I am being told that although they can clearly see the user fraudulently using my credit card details on 3 separate microsoft accounts they are unable to do anything because i can't verify the email address of the fraudulent user. Despite the fact that I have uploaded a scanned copy of the physical credit card, this senior member is telling me that there is nothing that can be done. This is unacceptable. I have never seen such incompetence in my life as it relates to an organization allowing credit card fraud and protecting a fraudster.

      Sincerely,

      *************************

      Business Response

      Date: 09/04/2022

      Dear *************************,


      Thank you for your response. After reviewing your complaint and recent service request # ********** we see that ************** from Microsoft Customer Support & Services contacted you to regarding your case. As we cant validate the ownership of the account we cannot procced with your request. I understand the frustration that can be involved with this specific situation; however, it is the account holder's responsibility to ensure that charges being incurred on their bank or credit card statements are valid. If they are not, the account holder will need to follow up with their financial institution in a timely manner to dispute the charges.


      We understand this is not the resolution you had hoped for, but we stand by the resolution provided by advocate *************


      Sincerely,


      Microsoft Corporation

    • Initial Complaint

      Date:08/10/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel my Xbox subscription for over a year and cannot get Microsoft to respond or quit billing me. My credit card company has even sent about 4 letters also asking them to stop charging for this unwanted subscription. No matter what I do they will not stop billing me every month for a subscription I don't want and don't use.

      Business Response

      Date: 08/18/2022

      Hi *************************** ****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your Xbox subscription cancellation request. A senior member of our Microsoft team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7006936021 

      Sincerely, 
      Microsoft Corporation.

    • Initial Complaint

      Date:08/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account is blocked from multiplayer games due to me creating a family account and the website not letting me leave it.

      Business Response

      Date: 08/16/2022

      Dear *******************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Please If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.
      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:08/10/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Microsoft has a phone number that is NOT operational..ok, i am receiving an email from Microsoft that i owe them money but i can not contact them..is this another scam??Product Microsoft Defender Protection Description 1 Year subscription (till : 10-08-2023)Quantity 1 Quantity $399.00

      Business Response

      Date: 08/18/2022

      Dear *****************************,  

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regardinga phone call you received from someone claiming they are from Microsoft. After reviewing your complaint, it appears you were the victim of a scam where someone tried to imitate Microsoft. Unfortunately,technical support scams have become all too common, affecting millions of consumers worldwide. We take your privacy very seriously and would appreciate it if you reported this phone scam at the site below:   
       
      (https://www.microsoft.com/en-us/reportascam/) 
       
      Official Microsoft support agents will never contact you unless you have first contacted us and have asked to be reached. We would like to suggest that you contact your financial institution to contest any charges that have occurred through this scam.  
       
      If you would like to take advantage of our official technical support you may visit https://support.microsoft.com/en-us or call ************ for assistance.   
       
      Sincerely, 
      Microsoft Corporation 

      Customer Answer

      Date: 08/18/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

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