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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5,141 total complaints in the last 3 years.
    • 2,059 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Support staff for company consistently makes claims of attempting to reach customer and leaving voicemail. No voicemail ever comes through and there re no missed calls on phone and in carrier logs. Phone has been checked by manufacturer multiple times and new number and service provider have been obtained but company is still unable to reach me.Had someone reach out to me after filing a report here, but they need to transfer case to business services, who never ended up reaching out to me.

      Business Response

      Date: 06/14/2022

      Dear *********************, 


      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your support experience. In order to direct your complaint to the appropriate team, can you please reply to this message with the product or program you seek assistance with? 


       If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.  


      If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.


      Sincerely,


      Microsoft Corporation

    • Initial Complaint

      Date:06/06/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son had Xbox I paid monthly for. Over a year ago he sold it and had not used account anymore. Microsoft still deducts ***** a month out of my account. Ive tried numerous times to cancel. They said they dont have enough information. But they found his account. They have my credit card number. I said my son doesnt know any more information to give them as he doesnt have the box anymore. I attempted many calls and they keep saying they cant cancel it. Id like a refund for a year of past withdrawals they took. My sons name is *************************. Email was ******************** I am ************************* who has the credit card they are using. That number is **************** 10/22. I would like it cancelled and get a refun

      Business Response

      Date: 06/14/2022

      Dear *************************,       


      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding request to cancel an Xbox subscription. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.  


      We will monitor your support case through resolution.

      Sincerely,


      Microsoft Corporation


    • Initial Complaint

      Date:06/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cannot reach Microsoft support as the computer has locked up with some weird bitlocker error. No phone number available.

      Business Response

      Date: 06/10/2022

      Dear *********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is SR ********************* will monitor your support case through resolution.


      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My old email was hacked by the dark web I tried to call the merchant to resolve the issue I cannot get the account blocked I've been getting the runaround how to close the account nothing has been resolved

      Business Response

      Date: 06/14/2022

      Dear ***********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Account Closure. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7004981722.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Microsoft keeps charging me for products and services I never authorised. I contacted them, and they said they are legitimate.

      Business Response

      Date: 06/10/2022

      Dear ***************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7004858061 .

      We will monitor your support case through resolution.


      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had the online gaming service through Microsoft for our Xbox. We decided to cancel the subscription in January 2022. I logged onto my Microsoft account to cancel the subscription but it did not show ** in my account. No information was given on how to contact Microsoft but I did find a discussion on their website on how to locate your subscription and cancel. I followed that but still couldn't find it. The article went on to say that if it doesn't show ** in your account then you have to have your bank cancel the charge. I contacted my bank, Wellsfargo, and they suggested I get a new credit card. We did but next month the charge from Microsoft was still there which is scary because we never gave them the new card number! I have been submitting these monthly charges as fraudulent to Wellsfargo. They refund my money after they wait the necessary period and they do not receive a response from Microsoft. Every month on the 17th, I get charged $10.74. I have been reporting these as fraudulent since February of this year. I want Microsoft to step up and stop charging me these monthly charges for a service we stopped.

      Business Response

      Date: 06/10/2022

       

      Hello ***********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox subscription charges concern. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 7004858949


      Sincerely, 
      Microsoft Corporation.

    • Initial Complaint

      Date:06/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Microsoft took a 100$ dollars from me with out my permission and wont refund me my money back and told me they wont do nothing about it

      Business Response

      Date: 06/08/2022

      Dear *****************************, 

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding a refund request. Can you please provide us additional information regarding the refund request: 

      *Description of the item(s) you are requesting the refund for

      * Date of purchase

      * Reason for the return

      * Microsoft Account email address associated with the charges if different from the one provided in your BBB complaint

      We look forward to your response. 

      Sincerely, 

      Microsoft Corporation. 

    • Initial Complaint

      Date:06/02/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Microsoft is billing me $8.25 a month for something I tried to cancel the subscription thru their web-site and nothing happens. I also removed my debit card from their web--site and I got charged this month. Well Fargo is going stop payment but I wanted to see if you cloud help me with a refund and also mention to them to have a 800 number for customer support. Very bad customer support. They charging me for a ********************** and I do not have an Xbox.

      Business Response

      Date: 06/07/2022

      Dear ***********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding the ****USD charge. We are unable to verify your account or locate a service request associated with the information provided in your claim. Appreciate you provided the bank statement, could confirm the Microsoft Account email address associated with the card and the billing information such as full name on the card, last 4 digits and expiration date to find the reason you are being charged for.


      If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.  


      If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.


      Sincerely,


      Microsoft Corporation

      Customer Answer

      Date: 06/09/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

       

      Microsoft requested the following infor

       

      e-mail address *****************

      Full name ***********************

      Last four of my debit card 5665

      Exp date 04/25

    • Initial Complaint

      Date:06/02/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, On April 16, 2022 i have purchased x2 Razer Laptops for my workshop under the Order # ********** and tracking number ***** 1ZY549V70265944997 I was very assured that purchasing from a large retail store like Microsoft, nothing could go wrong, however, I was proven wrong. My order for no apparent reason was NOT able to get delivered to me and was returned back to the sender due to Microsoft improperly shipping my order and it requiring a ''package release code'' as per ***.com tracking information. It took forever for it to return back to Microsoft and I was promised to get a refund upon delivery. The package has been returned back to Microsoft on May 9 and even SIGNED by Microsoft but I did not receive any updates or anything.. Please understand I never had possession of this package and *** was always the one handling it. I had no way of tampering with it. I have been waiting for over two months now for a resolution on my case, however, I did not get anything and now I am left without my items or my money. please help me resolve this issue. Thank you

      Business Response

      Date: 06/10/2022

      Dear ***** Nosello,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft store purchase. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7004858982.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/02/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON JAN13 2022 I PAID TO MICROSOFT CORPORATION $ ****** FOR A MICROSOFT 365FAMILY THRU PAY PAL . PROGRAM WAS NEVER RECEIVED.THEY EMAIL ME WHICH I RESPONDED THAT I STILL WAITING FOR PRODUCD. THEY CLOSE DTHE CASE , BUT NEVER RECEID PROGRAM.

      Business Response

      Date: 06/08/2022

      Dear ***********************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7004794881 .

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 06/08/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************************

      Customer Answer

      Date: 06/28/2022

       
      Complaint: 17302998

      I am rejecting this response because: This is to inform you that the company proposed resolucion was not met. I havent receceived any call nor promise frin them . 

      Sincerely,

      ***********************************

      Business Response

      Date: 06/29/2022

      Dear ***********************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7005463682.

      We will monitor your support case through resolution.


      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 07/08/2022

      Regarding my complain agaist microsof, i have received more than five call , now they have all the prof they will transfer me to another division to negotiate with them. What they want is ro get me tired of situation.  So hereby I reject  to deal with the company and let you deal with them. 
      Thanks

      Customer Answer

      Date: 07/15/2022

      Todoay i received a email from: *************************************************************************
      Proposing me to add my dauther as a  user of the program. They dont understant that i never reveicd th program
       They dont want to return my money.
      Do something please

      Business Response

      Date: 07/18/2022

      Dear ***********************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request (SR ***************** we see that a FT4 Specialist ************ contacted you regarding your grievance last communication on July 14th with the following resolution: " I am sending this email to you so that you can email me back with a copy of your receipt so we can investigate the issue of not receiving your order. Once you have sent me a copy, I will investigate it further and will get back to you within 1-2 business days with an update of what I have been able to find."

      He requested a copy of your receipt so he can investigate the issue of not receiving your order, please send the correct information to move forward with your complaint.
      If you have any questions or if we can be of further assistance, please feel free to contact us.

      Sincerely,
      Microsoft Corporation

      Customer Answer

      Date: 07/22/2022

       
      Complaint: 17302998

      I am rejecting this response because:
      I already email receipt to mark and he acknowled receid. This people is playing with me and with you guys. They dont what to resolve situation Sincerely,

      ***********************************

      Business Response

      Date: 08/01/2022

      Dear ***********************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is **********. If this time the issue won't get resolved I will escalate this case.

      We will monitor your support case through resolution.


      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 08/05/2022

       
      Complaint: 17302998

      I am rejecting this response because:

      Sincerely,

      ***********************************

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