Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,251 total complaints in the last 3 years.
2,055 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/17/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called into the Microsoft service center complaint about my Xbox series x HDMI port not working and I'm well with in my warranty time limit. I sent in my Xbox for repairs on July 27 and paid for the service to be expedited for 10 turn around. Have not received my Xbox and keep getting conflicting stories on the process of where my Xbox is currently at. No one will get back me. Kept all the emails and receipt.
Business Response
Date: 08/22/2022
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7007044818.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:08/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft charged me for an account that I don't have and refuses to give me the money back
Business Response
Date: 08/25/2022
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Refund request. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7007136213.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:08/17/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello As of yesterday 8/16 I have been locked out of my azure account on microosft. They claim that I violated a policy, yet they fail to recite it. I contact support, I am met with men from ***** who do not understand anything, their focus? Getting support ticket quota.My subscription id is: ************************************ and my support case with azure is: ****************. I'm not sure if it's a problem with payment or something, it said free trial ********** up, and now they are refusing to even allow me to pay to use , not allowed to use at all for no reasons provided. The support says "Verify your information" yet there is nothing to verify. There is no prompt asking to verify anything, or I would, believe me. am here telling you I don't even want the trial I will pay for the services, I bought something already and put it on my server, the license is running down on it, so at this point microsoft is literally ransomwaring me. Yes, the same company that is against ransomwaring, ransomwares their own cloud customers because for some reason their subscription gets turned off and the are not allowed to reactivated it. It's disgusting really, you can look at the support ticket yourself. This is not support, this is data theft. If my services are not re enabled, I will be contacting microsoft legal. The email on my azure account is: *******************
Business Response
Date: 08/23/2022
Dear Moumna Seif,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is SR7007084383.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:08/16/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Game - Gotham Knights: Deluxe Date Of Pre Order - 5/15/22 Gamer Tag - KnightEnds Email - *********************** Problem - I've been trying to cancel my pre oder for Gotham Knights: Deluxe for a couple hours now because I would like to purchase something else with that money. I have not been able to do so. I've tried going on the order history on the Microsoft website and canceling it that way, but I have not found success. I'd really appreciate it if you (Microsoft) can cancel the pre order for me. Thank you for your time.
Business Response
Date: 08/24/2022
Hi ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Game refund request. After reviewing your complaint, we will unfortunately not be able to provide a refund and or cancel the order 5484474933purchased on May 15th as all digital purchases are final and non-refundable as outlined by our Terms of Sale. It is not eligible for a refund.

Please refer to the snipped quotes below from our Terms of Sale (https://www.microsoft.com/en-us/storedocs/terms-of-sale), Section 16 and the (https://www.microsoft.com/en-us/servicesagreement), Section 9,part (g):

Some items are not eligible for returnall purchases of these types of products are final and non-refundable.

We reserve the right to issue refunds or credits at our sole discretion.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:08/16/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5/1/22 was promised free credit of $500 in advertisment credit if i spent $100 in advertising, was never given the free $500 credit in return for spending $100
Business Response
Date: 08/25/2022
Dear *******************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Billing issue. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7007132261.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:08/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******************* Packard, and Microsoft have engaged in anti competitive behaviour to solidify oligarchic conditions in association with local law enforcement, community, and family in the restriction of access to digital rights for the purposes of criminal disenfranchisement and professional dissolution. Such occurred in the restriction of computing technology services after restarting a computer in cooperation with the Irish pharmaceutical company industry towards that of chemical pacification and the seizure of intellectual property. Such was conducted as a result of taking a computer out of airplane mode and trying to access online services.
Business Response
Date: 08/23/2022
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your complaint. We are unable to verify your account or locate a service request associated with the information provided in your claim. Please provide more details about what your request is.

If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.

If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:08/16/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Xbox Series S console won't boot after I got it back from warranty repair. Error E106 000000FF ********. The Microsoft website won't allow me to start a service request. There is no phone number on the website to call for support.
Business Response
Date: 08/22/2022
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7007056337.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/23/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:08/16/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 15, 2022 I purchased a Microsoft Surface Pro from Microsoft's online store through a chat transaction (chat ID **********) with a Microsoft sales agent. Order #**********. The agent made an offer - if I purchased today they would provide a 10% credit back to my credit card once the device shipped out to me. I made the purchase, however, the credit never happened, despite the offer being made and saved in the chat log.I followed up on 5/24/22 via chat to get the promised credit. This agent said they could see the offer in the chat log, but could not process the credit, it would have to be done by the original agent. They said they put in a request to the original agent (who was off duty at the time) and that they will process the credit within ***** hours. I would get an update via email. However, neither the credit nor email follow-up happened.I followed up again on 6/13/22 via phone. After multiple holds "to talk to my manager" the agent told me the same story the previous chat agent told me - they could see the credit, but could not process it. It would need to be processed by the original chat agent who would follow-up with me the following day. This never happened.I followed up a third time on 6/21/22 via phone. I think it was on this call that I was given a case #**********. This agent told me the same thing - I needed to speak with the original agent, but that agent was in the chat group and he had no way of connecting me. He suggested that perhaps the original agent was referring to a $100 Microsoft credit promo that was running over the Summer. If so, I should see a $100 credit in my Microsoft account after 7/12/22. He said my only alternative was to keep trying the chat channel and asking for a supervisor. I waited until after 7/12/22 and unsurprisingly no credit was posted to my account (and has not as of 8/15/22). I am filing this complaint to have Microsoft honor the offer they made and provide a 10% credit to my credit card.
Business Response
Date: 08/23/2022
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Cash Back issue. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7007076417.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and appreciate that the company has assigned a Sr. support specialist to address my concern. Once the specialist reaches out to me, I will work with them to resolve the issue. If we can agree on a resolution then I will consider the issue closed. However, closure of the issue depends on the follow-up support from their specialist. Thank you.

Sincerely,

*******************************
Initial Complaint
Date:08/15/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sent in my Xbox series S for repair on July 19, 2022. Received the product repaired. I forgot my password, and tried to reset it and I cannot speak to a live person at all. I had to call Microsoft in *** to speak to someone, and they were able to transfer me to a tech but I continue to get a run around. I have been trying for three weeks to reset my password and I cant get any help from Microsoft. I have four video game digitally on this device, and $100 in Xbox currency that I am going to lose, because I cannot speak to a real person to change my password. Never buying Microsoft products again, and will be ditching both Xbox series S and my Xbox one after this experience.
Business Response
Date: 08/22/2022
Dear *********************,

Thank you for contacting the Microsoft Corporation via the Better Business Bureau regarding your account recovery request. If you couldn't reset your password, this step assumes you've tried to reset your password, but your attempt wasn't successful.

The steps below will help guide you when filling out the account recovery form. It can be a lengthy process as it's designed to ask questions about your account that only you can answer. Microsoft will review your answers and respond within 24 hours.

Improve your chances of successfully recovering your account by reading through the following guidelines first: https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Please visit https://account.live.com/ACSR to provide the information necessary to confirm that you are your Microsoft account's rightful owner. You can submit the form up to two times per day.Please try to submit information not previously provided.

If you have any questions or concerns, please feel free to contact Microsoft Customer Support.

Sincerely,

Microsoft Corporation

Customer Answer
Date: 08/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory. This is exactly what I got to lead to my complaint. If I could talk to a live person, and tell them the games I specifically had on my systems, and the back up emails I previously had, maybe they could resolve this.

Sincerely,
Initial Complaint
Date:08/15/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am requesting an on-line chat with a technical professional to have my Microsoft Office license transferred to my Mac again, since I just updated my MacOS version to ******** 10.15.7. Apple informed me a chat with Microsoft would solve it. The website however, sends a customer to every other direction of self help imaginable ... without providing the one service requested (and stated available) ... chat with a professional. At the present time, I am without use of all Microsoft products and seek a link to a LIVE CHAT with a technical professional.
Business Response
Date: 08/23/2022
Hello ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft Office license issues. A senior member of our ******************** Team will start an investigation related to this matter and contact you directly. Your new Service request is 7007078005

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 08/26/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for all your help. You really make a difference.

Sincerely,

***************************

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