Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,253 total complaints in the last 3 years.
2,060 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/20/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a game through the Microsoft store on 11/4/2021 it charged my account and now Microsoft is saying I didnt purchase the game and the charge was never made
Business Response
Date: 08/25/2022
Dear ***************************,

Thank you for contacting the Microsoft Corporation via the Better Business Bureau regarding your complaint. Previously,the game was supposed to release on February 25, 2022. But the developers (Volition)delayed the game in November last year for reasons that went beyond us. If you used account credit to pre-order your game, your balance will be taken immediately. If you used a credit card or split your payment between your credit card and account balance, youll be charged around 10 days before the game launches.

Upon checking your account, seems that the charge you saw on your bank account was merely an authorization, not a charge.

You can acquire the Standard edition available now for *****USD by following this link:

https://www.xbox.com/en-us/games/saints-row

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/25/2022

Complaint: 17746607

I am rejecting this response because:the charge on my account was placed. There was never a credit issued to rectify the initial charge

Sincerely,

***************************
Customer Answer
Date: 09/03/2022
I would like a refund side the amount of ***** that was charged to the card ending in ****
Initial Complaint
Date:08/20/2022
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I set up a personal Office 365 Account many years back. Then a company I was with at the time *****************/****************************** opened an Office 365 account. My email address under that account was ************************** They are no longer in business. Then I went to work for Princeton Communities. My email address there was ********************** I am no longer with that company. I have tried to remove these accounts from the Office 365 accounts page. However, they keep showing up and I am not able to make changes to my personal account. I have spent 3 days going through the Microsoft ******* systems. I need a real person to speak to me to get this problem resolved. It appears that I am paying for this service for my personal account, but not able to use it.
Business Response
Date: 08/26/2022
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Office 365 account issues. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7007164798.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/26/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:08/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Hard Drive has been almost maxed out on my two Microsoft computers: 1. Surface Pro Laptop 2. Surface Pro 3. I had issues in how slow it was processing for a couple of months. 5 Weeks ago I noticed it was almost maxed out. I called Office 365 support and spent time with them over the phone. They stated to call ******* support. ******* support stated it was a software MS 365 and to call them. 365 stated again it is ******* support. ******* support again stated it is 365. I called 365 and they went through things and stated this has been escalated and I should receive a call. This was last week. I never received a call, ***** has hit our home, and I called 365 on 07/18/2022. They have been working with me since on both computers. Today, I have made it abundantly clear I have covid, not feeling well, and have deadlines, but impossible to get things done when both computers are running so slowly. Afiz with 365 worked with me, was disconnected and took almost 40 minutes to call me back. This was after working with him for over 1 hour, we got connected to ********* at MS ******* support. ******** did a factory reset, which while it was doing this, he was disconnected and never called me back. I waited 30 minutes, called MS ******* support, explained to a guy named ***** what happened. ***** confirmed ********* put zero notes into the system and I pleaded with ***** that if we are connected to please call me back. I walked through the problem, plus everything we had done to try and resolve it, including complete removal of Office 365, and the problem was still there. I explained the factory reset was unsuccessful and no changes made. He stated he would get me to a different department and I requested him to stay on the line. He agreed and in the midst, we were disconnected again with no phone call back. I called 365 and cannot even get through to a person. It is telling me to go to their website "goodbye" and hangs up on me. Req MS ******** a call with me. Nothing.
Business Response
Date: 08/25/2022

Hello ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your hard drive storage issues. A senior member of our Microsoft commercial Team will start an investigation related to this matter and contact you directly. Your new Service request is 11168395

Sincerely,
Microsoft Corporation.
Initial Complaint
Date:08/20/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I can't remove my card from my Xbox as my son and friends keep making purchases and when I ask for a refund they tell me no even tho I didn't give permission! They have gotten HUNDREDS of dollars from me and my bank is no help at this point. They say it's only due to a refund policy but it's basically draining my account at this point.
Business Response
Date: 08/26/2022
Dear *****************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Please If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/27/2022

Complaint: 17745639

I am rejecting this response because: I've contacted support many times and they keep telling me due to the refund policy they won't give me my money back! I've got all the emails to prove it!

Sincerely,

*****************
Business Response
Date: 09/05/2022
Dear *****************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is 7007436318 .
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 09/09/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:08/19/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Debit card is being charged for an Xbox subscription through Microsoft on an account that isn't mine. My bank has told me to get a new card which I have, but the charges are still going through. When I contact Xbox support, they tell me they can't cancel the subscription since I can't verify the account. But I can't verify the account as it is not an account I have, if it was I could see what this subscription is and be able to cancel it. I have been charged $16.09 for this every month for nearly two years. I don't even care about the money being refunded, I just want the charges to stop. I have contacted Xbox multiple times and they refuse to help me.
Business Response
Date: 08/23/2022
Dear *******************,

Thank you for contacting the Microsoft Corporation via the Better Business Bureau regarding your complaint. We are unable to verify your account or locate a service request associated with the information provided in your claim. For me to assist you on this and investigate these charges I will need you to please provide me the payment instrument information where these charges are coming from such as full name on card, last 4 digits and expiration date and the bank statement,where we can see that the charges are coming from Microsoft.

If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.

If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:08/18/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business has made cancellation of its subscription very difficult and, in fact, impossible for me. Ive been trying for years to cancel my account. I dont know if you can help me, but, I sincerely hope so!
Business Response
Date: 08/23/2022
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Please If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:08/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have filed complaints against Microsoft on more than a couple of occasions, you folks at BBB claim a resolution has been made, but that is a lie like no other, as there has been no resolutions in the least. I have received hundreds of scam spam emails originating out of Outlook IP addresses, and they continue to fill my inbox hundreds of times a month, and I have reported them to Microsoft and Outlook every single day, and they do nothing to stop the scams EVER! I also have another gripe about Microsoft, they charged me over $100 for a software Microsoft 365, I informed them I no longer used their worthless software, and that I wanted a refund for this worthless software, immediately, but they have yet to do as I have requested, been nearly two months now that I made this request!
Business Response
Date: 08/22/2022
Dear *************************,

Thank you for contacting the Microsoft Corporation via the Better Business Bureau regarding your grievance. Use the Block or Allow settings to help control unwanted and unsolicited email messages by creating and managing lists of email addresses and domains that you trust and those that you dont, by clicking the following link you can find information about how to set up this feature.

https://support.microsoft.com/en-us/office/block-or-allow-junk-email-settings-48c9f6f7-2309-4f95-9a4d-de987e880e46

Regarding the Microsoft *********************************************************************************************************** the payment instrument information where these charges are coming from such as full name on card, last 4 digits and expiration date, the Microsoft account related with the charges and the bank statement.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:08/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the Microsoft 365 online software subscription and have not received it nor do I have any access to the software. I originally purchased on or about May 27,2022 for three months at $16 per month total of $48. A total of $144 of $48 each time June 30,2022 and July 31,2022 have been taking off of card account since I contacted the online support team and still no access to the subscription that I have been billed for. Please refund the money $144 back to card account. I also would like a complimentary free copy for all the agitation and disrespectful I been shown.Thank you,*************************
Business Response
Date: 08/25/2022

Hello *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft Office subscription issues and refund request. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 7007133512

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 09/01/2022
Hello how are? I am attempting to send correspondence I recently had the Microsoft online.com of I filed complaint with BBB. I was given a new file transfer case #********** and a DML link in which to add the information I already added to claim. After sending they had been sending me notices to update my payment information The Microsoft online.com have recently continued to remove money from my debit card account. I thought that they were contacted me to reconcile but they are not and continues to do what I filed complaint for as though I have not acquired a complaint with BBB. It is apparent to me that they are above BBB and law.

Thank you,

*************************;

PS: My letter i recently sent contained in this email attachment

Hello how are you *****, after looking into my debit card account last for ending in **** as of now another $48 is pending for payment to Microsoft making a total of $192 that you owe me. The transaction information made on August 31,2022 and now pending today September 1,2022 for money as in to be paid to Microsoft

MSFT*<e0500k3h1j>MSBILL. INFO WA

Reference # ***************

Transaction Type A

I did not authorize the charges

Why are you continuing to take money out of my account without my consent. Please put $192 back into my account.

Lucille
Customer Answer
Date: 09/02/2022
To include correspondence that I from Microsoft online.com are asking me to up-payment information after I file complaint with the BBB. I did not consent to a $48 but once back on May 30,2022 to cover charge of $16 for a three months subscription that total to $48 a one-time fee and did not receive when I filed claim with BBB the total was $144 that they owed to put back in my debit account and today they took another $48, making a total of $192 they now have taken out off of my debit card.

*************************;

Get Outlook for Android
Business Response
Date: 09/09/2022

Hi *******
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding subscription and refund request. We have seen that you already had a previous service request 7007133512
Please feel free to Daisy.
Sincerely
Microsoft Corporation
Customer Answer
Date: 09/13/2022
Hello how are you? I am asking for arbitration the Microsoft Corporation is not respecting the BBB complaint or me. I think it is evidence that the Microsoft Corporation are not taken the matter of my filing a complaint with the BBB. I sent all correspondence to you regarding all correspondence I recently had with Microsoft Corporation. They ask for documents that I had already submitted to the BBB along with the complaint. I submitted that information along with new charges reflecting that they again continue to take out monies off my debit card since I filed my complaint of Aug dated 2022 and not recognizing that I cancel the subscription because I did not receive it in the first place until about three months later when I contacted the online support team. What ever correspondence that I received from them it doesn't matter. I did not receive the service subscription at all when I attempted to log into the accounts tab I had no accounts. Again I signed up for $16 subscription of the Microsoft 365 and paid $48 for three months in advance that I did not receive. It was not a $48 per month subscription, like they are now claim and even if I had I did not receive it. I do not do business with scammers and cheats and fraudulent company and that is exactly the way the Microsoft Corporation has dealt with this matter. I definitely do want to do business with them because they are Tryna make me do business with them.
*******

Customer Answer
Date: 09/13/2022

Complaint: 17733743

I am rejecting this response because: I am requesting the the BBB do arbitration because The Microsoft Corporation continue to take out monies from my debit card and are disregarding my complaint with the BBB about this matter and per the last correspondence with them has stated the the department that I talked to a ************** with heading from Microsoft Escalation with #*********** and information request upload to a DTM link information that was already given with complaint and did another Escalation to Support team ************************* ******* to state that I should file another complaint on line with the online support team because he was the wrong department and also stating that I signed a six year contract with the Microsoft Corporation. It is pretty evident to me that all that the Microsoft Corporation is doing is taking this matter as a joke and are not seeking to remedy the matter at all and is playing and only taking the whole thing as a joke along with me and the BBB they are taking for a joke and doing nothing but wasting time by faking going through the motions of a remedy. I have already sent all correspondence that I had with the Microsoft Corporation. It is sad that the Microsoft Corporation think that they are above the law and are very comfortable doing fraudulent acts like they have without any remorse or shame. It no doubt in my mind that they have did this before and with no doubt gotten away with it. The BBB should protect me for one the consumer from them. The fraudulent behavior that the Microsoft Corporation has demonstrated right in front of the BBB as though the BBB do not matter and as though I do not matter. The Microsoft Corporation need to not get away with the fraudulent deeds of willfully taken money that that we have both witness the BBB and myself. The Microsoft Corporation should be held accountable for there action wrong doings to the consumer **************************
Thank you,
*******
Business Response
Date: 09/22/2022
Hello *******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your charges and refund request We have created another case for you. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 7008094166
Sincerely,
Microsoft Corporation.
Initial Complaint
Date:08/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Surface Slim Pen 2 on January 18th and had not been able to pick it up from the ***** shipping facility due to personal circumstances. It was returned to Microsoft and they confirmed that it was returned to them when I called them today, however they said they would not issue a refund or send the item back to me since it is outside of the 30 days. They took my $160 from me as a college student who cant afford that and refuse to refund or even give me the product that I payed for.
Business Response
Date: 08/26/2022
Dear *****************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Surface Pen order. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7007164100.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:08/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I needed technical support with Quickbooks on March 16, 2022. Our company paid $2895.99 for technical support for 3 years to get the problem fixed. I am now having more technical problems and called Quickbooks,but now they say we need security support to fix the problem for $3800.00 for a year. This is a technical problem that needs fixed. I feel that Quickbooks is trying to scam our business wanting additional money when we have paid for 3 years technical support. Please help us, we are not a large company and we are a non profit company. Thank you.
Business Response
Date: 08/23/2022
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is SR7007086016.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation

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Microsoft is NOT a BBB Accredited Business.