Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,180 total complaints in the last 3 years.
2,073 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I turned recurring billing off of my Microsoft Office 365 account as another member of the family was able to get a better deal. The day before it was set to expire I received notice that I would be billed. I logged on immediately and turned if off once again. The next day I was billed $100 despite every effort to not be billed. I attempted to reach out to Microsoft several times to get the charges reversed. Apparently the only way to speak to someone is buy having an agent call you through their virtual agent suite. 3 times I requested to be called, 3 times I was provided an estimated call return, and 3 times no one ever called. I tried finding a number to call them to only receive a message to go online and then the line hung up. I don't have a lot of money and due to them collecting funds they shouldn't have I am no incurring over draft fees on my account. I am beyond livid that I can't get assistance.
Business Response
Date: 11/01/2022
Hi ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft subscription and billing issues. We are unable to verify or locate a service request or Microsoft account associated with the information provided in your claim.
We would like to assist in investigating your claim, however without a valid service request number or valid Microsoft account in which the subscription, unfortunately we are unable to take further action. Please provide the Microsoft account. If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support about this issue, visit https://support.microsoft.com/en-us (Microsoft Support) or call ************ to receive assistance.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My email *************************** not only is refusing with my password to let me in but also trying to make me add a new number or email to it. I have cimplained about the fact that developer tools are on my account being used and nobody has yet to reach out to me. I should not need to use my number or a back up email address when i have my password and the fact my phone and everything else has been hacked is the reason for this. Fix this please.
Business Response
Date: 11/02/2022
Dear *****************************

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding of your subscription membership. However, a senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is # Service request #
7009458479.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/24/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested a warranty replacement for my Xbox consul, I attempt once online and was charged $329.92 from my debit account in August 23rd 2022. I called Xbox Microsoft support and they had me go through the process 3 more claims with a total of 4 charges of $329.92 total of $1,319.68.I was assured that the other 3 charges of $329.92 will be refunded. Once I've received my repaired consule a a Microsoft representative called me and updated me that one charge of $329.92 had been returned and they will call me back. I didn't hear back and completely forgot to call them back. I checked my bank statement in October 2022 and Microsoft soft took another $329.92 as of October 9th 2022. I called my bank and they discovered that Microsoft never credit me back for my previous 2 charges of $329.92, I asked my bank how they could just charge me without my consent? My bank stated if I had my debit information tied to Microsoft, then Microsoft took it without consent. I've contact Microsoft since I found my investigation multiple times, was given a reference number ********** and they are deflecting and not refunding me money back. When I ask to speak to a supervisor, I get put on 40 minutes plus holds and get transferred to the beginning or they hang up on me. Microsoft still owes me the amount of $989.76 usd.
Business Response
Date: 11/02/2022
Dear *******************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox replacement and billing adjustment. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7009472006.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/02/2022

Complaint: 18306773

I am rejecting this response because: Microsoft went into my personal checking account to money unauthorized and still has not returned my money. I've never authorized Microsoft to go into my personal checking account and take my money. This illegal and theft

Sincerely,

***********************
Business Response
Date: 11/11/2022
Dear ***********************

Thank you for contacting Microsoft Corporation via the Better Business Bureau. Some refunds can take as long as 30 days to complete depending on your financial institution,please check your account.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/21/2022

Complaint: 18306773

I am rejecting this response because:

Sincerely,

***********************
Customer Answer
Date: 11/30/2022
Microsoft still had a pending order ready to charge my debit card and these refuse to cancel the order that is preventing me to remove my debit card. I did authorize Microsoft to start, charge or request a warrant repair. Microsoft is holding me hostage, they are taking upon themselves to just bill for things I didn't request and are refusing to remove my debit card information since August 2022.
Business Response
Date: 12/09/2022
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7010649324.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/24/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft has repeatedly put through charges to a business credit card the card it is under is employee ******************* - charges were reported to both chase ink credit card company and Microsoft. Microsoft also charged many charges including Spotify ( $7.99) charged through Microsoft) then charged $49.99 plus $7.99 Recurring monthly plus $7.99 October 2022 Plus again more charges in September previously disputed Microsoft charges in September 21, 2022 and now again today October 24 2022 to Chase Ink (the business card ) I am primary card holder . Fraudulent charges made to ********** ending ******************************************************************* possession of his card . So I was forced to close the card today due to these fraudulent repeated charges. ******* continued even after I reported these charges as incorrect. I read online Microsoft has numerous complaints by other customers complain of the exact same complaints including frequent monthly charges random charges like the Spotify ( how can they charge Spotify) and other that they keep putting through unauthorized charges. It seems that someone needs to keep a sharp eye on this business
Business Response
Date: 11/01/2022

Hi *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding the billing issues. We are unable to verify or locate a service request or Microsoft account associated with the information provided in your claim.
We would like to assist in investigating your claim, however without a valid service request number or valid Microsoft account in which the subscription, unfortunately we are unable to take further action. Please provide the account in which the charge istaking place as well, and what is the product by which the credit card is charged.?
If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support about this issue, visit https://support.microsoft.com/en-us (Microsoft Support) or call ************ to receive assistance.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased controller on July 23, 2022 for USD ***** through the official Microsoft store. Order Number: ********** The "A" button on the controller double presses, which is a hardware fault of the controller. This is most noticeable in games that have double jump, as one press of the button will cause the second jump to immediately be consumed.I tried to use the warranty to get a controller replacement a couple weeks ago, but the website kept saying "service unavailable". I tried to go in and do it again, but now it says the warranty is expired by 2 days...There were no options that I could find on their website for contacting Microsoft about this issue. Only useless self-help articles and redirect loops.
Business Response
Date: 11/01/2022
Dear *************************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7009435202.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/14/2022

Complaint: 18305967

I am rejecting this response because: I found that the issue comes from them using conductive rubber for the face buttons. This causes the double input on all face buttons unless you press the button harder and faster. Of course, pressing them harder and faster will lead to the rubber ripping eventually. This will happen outside of the warranty though, of course. Even though it probably costs them pennies to make/buy the rubber, it will cost $30+ to have the controller "repaired" outside of warranty for something this simple, with most people throwing away the controllers and getting new ones instead. Adding to the landfills everywhere.

I don't need a replacement anymore, as it won't do any good. It's just cheap hardware at a premium price.

Sincerely,

*************************************
Business Response
Date: 11/28/2022
Dear *************************************,
Thanks for getting back to us and letting us know you no longer want a replacement. We do apologize for the inconvenience, but we do appreciate your loyalty towards us.
We will be closing this complaint as no further action can be taken on our behalf.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 30th, 2022 I purchase a Microsoft "Xbox One Wireless Controller - Elite Series 2" from Target for $139.99 (****** after tax). This controller comes with a 1 year warranty which covers the product functioning normally given normal usage. This controller had a malfunction in which the right bumper (RB) sends 2 signals (double click) when only pressed once. On 9/28/2022 I initiated a service request and sent the controller in. On 10/12/2022 the controller was returned to me. The controller had not been serviced and the issue remained and had not been resolved. I tried contacting Microsoft to send it in again and they do not allow me to initiate a service request and do not allow me to even call regarding the issue. Their process had ruled the issue resolved despite nothing being done. My controller does not work, and they are failing to uphold the warranty.
Business Response
Date: 11/01/2022
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7009434142.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft has double billed us for $99.99. The Sept. 1,2022 billing reads: Microsoft*Microsoft36RedmondWA. The October 14 billing reads: Microsoft*Microsoft36MSBILL.INFOWA I would guess these are from separate offices.I can find no way to contact Microsoft without spending money to request correction of this second bill for the same $99.99. HELP, please. I've spent several days trying to get this accomplished without success
Business Response
Date: 11/02/2022
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Double charge. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7009471922.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/03/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:10/24/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For 2 days I have tried desperately to get an answer from a person or even a live chat agent. Microsoft sends you to a website that does not allow you to speak to a live chat agent. It only gives you information on frequently asked questions. My question is not frequently asked question and I would like help from someone at Microsoft . It appears now that they've gotten my money, they don't care if I have a problem.
Business Response
Date: 10/28/2022

Dear ***********;!

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding of your subscription membership. However, a senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is # Service request # **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/24/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A few days ago I attempted to log into my Microsoft account, only to discover that it had been locked for no reason. This is a serious problem for me as I need to access my outlook emails. I have attempted to contact Microsoft support directly without any success. They simply informed me my account has been locked permanently, and refused to explain the reason it was locked. This is extremely poor business practice from a company as big as Microsoft. I expect better. I would not be surprised if they have done this to others as well. If so, I hate to think what information they have lost because of it. Imagine if they locked someone's account that received medical information they needed. Absolutely unacceptable from Microsoft. I hope that by submitting this complaint that I can get my account back. I would hope that Microsoft understands it was a mistake, and takes responsibility for the mistake.
Business Response
Date: 10/28/2022
Dear ******************* !

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Refund request. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is # **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Outlook account blocked: **************************** CDOC *************** Team Reference Number: SIR11605125 Hello Microsoft team,Since last two days my email seems to have some virus or hacked or spammed. I have received hundreds of emails every hour and then all of sudden my email is got blocked. I was asked to reach out to a particular team and it said that I have violated some terms of service.I have not violated any terms of service and I have been using this email since last ***** years and never had problem. I feel I opened some virus or some spam or my account is hacked.I also received an email from Microsoft that my email was automatically closed and they reinstated it (case: SIR11605125) it was reinstated for few hours and got blocked again and the reason shows as violating terms of service. I have not done anything from my end and it looks like there is some virus or hacker has taken over the account.
Business Response
Date: 11/01/2022
Dear *******************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Account issue. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7009436660.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/03/2022

Complaint: 18303059

I am rejecting this response because: No one has contacted me yet and my email account is still locked. I have so many important emails in that account which I am unable to access since last 10+ days. Its very urgent and important that my email account is unlocked by Microsoft.

Sincerely,

*******************
Business Response
Date: 11/14/2022
Dear *******************,

Thank you for contacting Microsoft Corporation via the Better Business, after investigating your case **********, se wee that you are currently in contact with our agent ******, please continue to work with ****** towards your solution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************

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