Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,166 total complaints in the last 3 years.
2,075 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sunday, October 23, 2022, I published a build to the **** four galleries on Xbox one. And early Monday morning, around 4:32 am and 4:34 am, I received two Xbox live enforcement action suspensions for my gamerpic, which was nothing but a picture of myself. I received these suspensions because a young girl decided to report my gamerpic and my build on **** four for Xbox one. After all, I used packs in my house that she couldn't purchase. Later that Monday afternoon, it was brought to my attention by a friend that she got reported. And the little girl admitted to my friend via ******* that she was contacting Xbox and saying we were harassing her, which isn't true. All over some builds in the **** four. Now, my issue is that I can't get in contact with anyone at Xbox. Their Xbox enforcement team is no help, and I can't file a case review or appeal. And I've been falsely accused, and my gamerpic did not violate any terms or conditions. And I'm upset because I pay $15.81 a month for Ultimate Game Pass, and I couldn't even play my game yesterday. Attached below is the suspension screenshot and the original photo of my gamerpic.
Business Response
Date: 11/03/2022
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Account suspension. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7009495341.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/07/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Customer Answer
Date: 11/08/2022
On Tuesday, October 25, 2022, I filed a complaint with the better business bureau. Tuesday, November 8, 2022, I received an email from Microsoft support. Now, I will say that I appreciate the help the senior advocate gave me it was helpful. But it didn't resolve my issue as I thought. It was hard getting in touch with someone from the Enforcement team. And when I did get in contact, I was on hold for 20 minutes, and then I got hung up on. So, my issue didn't get resolved. And now, I'm afraid to spend my hard-earned money on expansion packs, game packs, stuff packs, and kits for the **** four. I'm also terrified to spend my hard-earned paychecks on game preorders with this issue happening. Because I'm terrified that once I do that, I'll end up with another suspension for no reason, which occurred on Friday, October 21, 2022, when I brought a stuff pack. And then Monday, October 24, 2022, I end up with a suspension after posting on the gallery using that one kit. I did not receive a resolution to my issue. Can I be compensated with a store credit for the Microsoft store on Xbox one in exchange?
Business Response
Date: 11/17/2022
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Account. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7009902064.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/22/2022
I am rejecting this response because:
it has now been two business days since the last email that Microsoft Azure sent me on November 17, 2022, at 12:39 pm, and no one from their support team has contacted me. The Next previous issue with the Xbox enforcement team went nowhere, and they hung up on me. That is why I contacted the better business bureau again, hoping to get compensated with a store credit for the Microsoft store on Xbox one since Microsoft failed to resolve my issue. This whole situation of trying to get in contact with Xbox and Microsoft has stressed me out, and I'm on the verge of tears. I want to receive compensation with a store credit for the Microsoft store on Xbox one for my troubles with dealing with your support team, who's no help and will hang up on a customer after leaving them on hold for 20 to 30 minutes. That's all I am asking for, coming from a lifelong Xbox user. Sincerely,

*********************
Business Response
Date: 12/06/2022
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. After reviewing your case SR ********** we see that you indicated to our agent that you are not going to contact the enforcement team, we understand your frustration and we sincerely apologize for all the inconveniences that you have experienced.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When adding money to a Microsoft account I found that it was unusable. I spoke to a customer service representative that told me how to request a refund. I followed his steps to request a refund and received notice from Microsoft that my refund request was denied based on their digital game purchase refund terms but the money was never used to purchase anything. It is unused funds, sitting in my account. I believe many other people have added funds to their accounts and are unable to utilize them, essentially paying Microsoft for nothing. Microsoft should return my money to me immediately.
Business Response
Date: 11/02/2022

Hi ********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your refund request. We have seen that you already had a previous service request 7009173876
We stand for the representatives response.
Please refer to the refund terms.
We are sorry if that is not the response you were looking for.

Sincerely
Microsoft Corporation
Customer Answer
Date: 11/02/2022

Complaint: 18310535

I am rejecting this response because: nothing was purchased with the funds, the funds cannot be spent by my account, the refund policy does not apply in this instance.

Sincerely,

*************************
Business Response
Date: 11/10/2022
Hello ********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your refund request. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 7009691892

Sincerely,
Microsoft Corporation.
Initial Complaint
Date:10/25/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I use Hotmail for my personal email, and have for years. At some point this year, ******************** has shut down all of their enterprise email spam/phishing filters. I have been reporting about **** threats per day and have even included requests for them to stop allowing these thru. My fortune 200 company does a great job of filtering these out before it gets to end users inboxes, and I would think ******************** could do the same...unless I am specifically targeted by a MS ******** for some reason. Because I have reported over **** phishing attempts in the last 3 months, I feel I am within my right to sue ******************** if I accidentally miss one of these and my identity is compromised. Many of these emails are disguised as legitimate businesses (by design). ********************, by refusing to renew their subscription for anti-spam and anti-phishing software to front-end their servers, should be called out. If enough people are compromised, then I think this is definitely grounds to start a class action lawsuit!All I ask, is that I could continue to use the same email that I have had for decades, without this new security risk. Otherwise, I'll have to go thru the painstaking process of switching to Gmail (which everyone knows is run by a responsible company).
Business Response
Date: 11/01/2022
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is 7009434661.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/02/2022

Complaint: 18309771

I am rejecting this response because nothing has changed, and the directed phishing and spam emails being sent to my hotmail.com account have actually gotten worse since I brought it to Microsoft's attention. With my repeated reports of phishing using the Report > Phishing tool, I now have logged evidence that Microsoft is not only doing NOTHING to security their email servers, but they most likely have allowed and encouraged hackers to target my personal email account.

Sincerely,

*************************
Business Response
Date: 11/11/2022
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request (SR **********) last communication on September 7th with the following resolution:"This is ****** with Microsoft Support. Thank you for taking my call today. Unfortunately, we are unable to block any phishing or spam e-mails."

Microsoft now considers this cased closed and will no longer be responding.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/24/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/2/2022 I placed an order at the Microsoft Store for an Xbox bundle and accessories for around $800.I never got an email, text, or call when the order was shipped. So, I checked on the store on around the 7th and it said delivered. I thought the driver marked early, so I waited a day. I then went back to Microsoft store and clicked tracking, where it took me to ****** I saw the picture was not my apartment and complained to *****, who said that they delivered it to the right address and to contact the shipper (Microsoft).I spoke to 3 different individuals at Microsoft, and I sent them a picture of my apartment which is clearly not the one the ***** delivered to. They ended up closing the case and basically calling me a liar and a *****.I was able to reopen the case with ***** and after investigation it turned out the the shipping label had the wrong address, so the mistake was done by someone at Microsoft because my correct address shows in the backend of the store.They continue to ignore my calls and emails and want me to lose almost $800 for their mistake. Is this the behavior of a multi-billion dollar company? I have spent 10s of thousands of dollars on Microsoft products over the years, I have no pattern of malfeasance or crooked behavior, and yet, they treat me like this? I want a full refund or for them to redeliver what I ordered.
Business Response
Date: 11/02/2022

Dear Crystle

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding of your subscription membership. However, a senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is # Service request #
7009459416

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/02/2022

Complaint: 18298040

I am rejecting this response because: I am not having a problem with a subscription membership but ordering an XBOX bundle from the Microsoft Store and them shipping it to the wrong address, which caused it be lost and me out $800.

Sincerely,

***************************
Business Response
Date: 11/08/2022
Dear Jazim

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft issue Xbox. Nevertheless, we have reached out to our specialized team for this issue, on your behalf and have requested they contact you to assist with your complaint # **********

Meanwhile,We will continue monitoring your complaint through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/16/2022

Complaint: 18298040

I am rejecting this response because: I was contacted once and never again, despite all my attempts and emails. I don't want a solution. Just let the charge back go through and I'll be happy with that. I'm selling my Xbox and getting off of all Microsoft products.

Sincerely,

***************************
Business Response
Date: 11/28/2022
Dear ***************************

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding issue
We do really, apologize for this issue, because you are very important for us however , I will continue working with a resolution for this matter.

A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.
Thanks very much !

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/12/2020, I purchased an Xbox Elite Series 2 controller and it came with a one year warranty (Mircosoft was sued into extending the warranty from a measly 90 days to one year). Within six months (4/26/2021), the controller had issues and it had to be replaced due to the joystick drifting and disconnecting from the bluetooth randomly. Microsoft then sent a replacement which a joystick with visibly worse stick drift so I immediately sent that one back as well. The third controller worked for a time, but failed again, experiencing dropped inputs and the right bumper started wasn't registering when it was pressed. Microsoft accepted the replacement order (2/28/2022) because the one year warranty was extended due to receiving a replacement controller. After receiving the fourth controller I didn't expect it to last very long as sure enough I started experiencing issues with the right bumper which was the same issue I've had previously so I put in a request in September, was told initially my warranty was expired (even though the controller was replaced on 2/28/2022), then it was escalated to their advanced care team only to receive the following in response: "Thanks for contacting Microsoft Support for Xbox I am sorry but we cannot extend your warranty. Thank you. I will now close your case.Thanks, **** ******************* Account Manager Microsoft Xbox Support "It barely lasted 7 months and that was the response given to me last week. I have tried to reach back out to Microsoft for more information as to why the request was denied because as far as I can tell, they didn't even consider it. It's criminal this product has been allowed to be on the market and should have been recalled and refunded years ago, not just extended a paper thin warranty they wouldn't even honor.
Business Response
Date: 10/31/2022
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7009406803.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I turned recurring billing off of my Microsoft Office 365 account as another member of the family was able to get a better deal. The day before it was set to expire I received notice that I would be billed. I logged on immediately and turned if off once again. The next day I was billed $100 despite every effort to not be billed. I attempted to reach out to Microsoft several times to get the charges reversed. Apparently the only way to speak to someone is buy having an agent call you through their virtual agent suite. 3 times I requested to be called, 3 times I was provided an estimated call return, and 3 times no one ever called. I tried finding a number to call them to only receive a message to go online and then the line hung up. I don't have a lot of money and due to them collecting funds they shouldn't have I am no incurring over draft fees on my account. I am beyond livid that I can't get assistance.
Business Response
Date: 11/01/2022
Hi ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft subscription and billing issues. We are unable to verify or locate a service request or Microsoft account associated with the information provided in your claim.
We would like to assist in investigating your claim, however without a valid service request number or valid Microsoft account in which the subscription, unfortunately we are unable to take further action. Please provide the Microsoft account. If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support about this issue, visit https://support.microsoft.com/en-us (Microsoft Support) or call ************ to receive assistance.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My email *************************** not only is refusing with my password to let me in but also trying to make me add a new number or email to it. I have cimplained about the fact that developer tools are on my account being used and nobody has yet to reach out to me. I should not need to use my number or a back up email address when i have my password and the fact my phone and everything else has been hacked is the reason for this. Fix this please.
Business Response
Date: 11/02/2022
Dear *****************************

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding of your subscription membership. However, a senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is # Service request #
7009458479.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/24/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested a warranty replacement for my Xbox consul, I attempt once online and was charged $329.92 from my debit account in August 23rd 2022. I called Xbox Microsoft support and they had me go through the process 3 more claims with a total of 4 charges of $329.92 total of $1,319.68.I was assured that the other 3 charges of $329.92 will be refunded. Once I've received my repaired consule a a Microsoft representative called me and updated me that one charge of $329.92 had been returned and they will call me back. I didn't hear back and completely forgot to call them back. I checked my bank statement in October 2022 and Microsoft soft took another $329.92 as of October 9th 2022. I called my bank and they discovered that Microsoft never credit me back for my previous 2 charges of $329.92, I asked my bank how they could just charge me without my consent? My bank stated if I had my debit information tied to Microsoft, then Microsoft took it without consent. I've contact Microsoft since I found my investigation multiple times, was given a reference number ********** and they are deflecting and not refunding me money back. When I ask to speak to a supervisor, I get put on 40 minutes plus holds and get transferred to the beginning or they hang up on me. Microsoft still owes me the amount of $989.76 usd.
Business Response
Date: 11/02/2022
Dear *******************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox replacement and billing adjustment. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7009472006.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/02/2022

Complaint: 18306773

I am rejecting this response because: Microsoft went into my personal checking account to money unauthorized and still has not returned my money. I've never authorized Microsoft to go into my personal checking account and take my money. This illegal and theft

Sincerely,

***********************
Business Response
Date: 11/11/2022
Dear ***********************

Thank you for contacting Microsoft Corporation via the Better Business Bureau. Some refunds can take as long as 30 days to complete depending on your financial institution,please check your account.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/21/2022

Complaint: 18306773

I am rejecting this response because:

Sincerely,

***********************
Customer Answer
Date: 11/30/2022
Microsoft still had a pending order ready to charge my debit card and these refuse to cancel the order that is preventing me to remove my debit card. I did authorize Microsoft to start, charge or request a warrant repair. Microsoft is holding me hostage, they are taking upon themselves to just bill for things I didn't request and are refusing to remove my debit card information since August 2022.
Business Response
Date: 12/09/2022
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7010649324.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/24/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft has repeatedly put through charges to a business credit card the card it is under is employee ******************* - charges were reported to both chase ink credit card company and Microsoft. Microsoft also charged many charges including Spotify ( $7.99) charged through Microsoft) then charged $49.99 plus $7.99 Recurring monthly plus $7.99 October 2022 Plus again more charges in September previously disputed Microsoft charges in September 21, 2022 and now again today October 24 2022 to Chase Ink (the business card ) I am primary card holder . Fraudulent charges made to ********** ending ******************************************************************* possession of his card . So I was forced to close the card today due to these fraudulent repeated charges. ******* continued even after I reported these charges as incorrect. I read online Microsoft has numerous complaints by other customers complain of the exact same complaints including frequent monthly charges random charges like the Spotify ( how can they charge Spotify) and other that they keep putting through unauthorized charges. It seems that someone needs to keep a sharp eye on this business
Business Response
Date: 11/01/2022

Hi *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding the billing issues. We are unable to verify or locate a service request or Microsoft account associated with the information provided in your claim.
We would like to assist in investigating your claim, however without a valid service request number or valid Microsoft account in which the subscription, unfortunately we are unable to take further action. Please provide the account in which the charge istaking place as well, and what is the product by which the credit card is charged.?
If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support about this issue, visit https://support.microsoft.com/en-us (Microsoft Support) or call ************ to receive assistance.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased controller on July 23, 2022 for USD ***** through the official Microsoft store. Order Number: ********** The "A" button on the controller double presses, which is a hardware fault of the controller. This is most noticeable in games that have double jump, as one press of the button will cause the second jump to immediately be consumed.I tried to use the warranty to get a controller replacement a couple weeks ago, but the website kept saying "service unavailable". I tried to go in and do it again, but now it says the warranty is expired by 2 days...There were no options that I could find on their website for contacting Microsoft about this issue. Only useless self-help articles and redirect loops.
Business Response
Date: 11/01/2022
Dear *************************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7009435202.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/14/2022

Complaint: 18305967

I am rejecting this response because: I found that the issue comes from them using conductive rubber for the face buttons. This causes the double input on all face buttons unless you press the button harder and faster. Of course, pressing them harder and faster will lead to the rubber ripping eventually. This will happen outside of the warranty though, of course. Even though it probably costs them pennies to make/buy the rubber, it will cost $30+ to have the controller "repaired" outside of warranty for something this simple, with most people throwing away the controllers and getting new ones instead. Adding to the landfills everywhere.

I don't need a replacement anymore, as it won't do any good. It's just cheap hardware at a premium price.

Sincerely,

*************************************
Business Response
Date: 11/28/2022
Dear *************************************,
Thanks for getting back to us and letting us know you no longer want a replacement. We do apologize for the inconvenience, but we do appreciate your loyalty towards us.
We will be closing this complaint as no further action can be taken on our behalf.
Sincerely,
Microsoft Corporation

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