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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5,166 total complaints in the last 3 years.
    • 2,075 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was playing a game on my laptop and then the game crashed few times with bunch of error codes popping up on my screen and I try to get hold of Microsoft and then the line keeps getting disconnected and there online support was unavailable and the game I purchased was. FINAL FANTASY XIII-2 On July 28 2022 order number ********** and the game keeps crashing too many times and I need support for this game I dont want a refund I just want a Microsoft to fix this problem

      Business Response

      Date: 11/03/2022

      Dear ******************,


      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is SR ************************ will monitor your support case through resolution.


      Sincerely,


      Microsoft Corporation

    • Initial Complaint

      Date:10/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My micorosoft xbox account has been hacked into. My original username and email has been changed, which will not allow me to use their online help services, or their phone number.It will also not allow them to call me back.This occurred on 10/ 27/22 or maybe even a little before, as I have not been on the console for about one month. I have tried numerous time to contact them with no avail. I have basically payed for a service that is now being used by someone else.

      Business Response

      Date: 11/03/2022

      Dear *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is 7009501594.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:10/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have spent over $300 to play Call of duty Modern Warfare paying $80 for the gam and over $220 in microtransactions. On 12/08/21 Microsoft sent out an update that cause my game to stop working. Since then I've called Microsoft and ********** over a hundred times and still haven't been able to play my game. No one will help me I've asked for escalations and I have several email sent to ********** with no response. I need someone from executive resolution

      Business Response

      Date: 11/07/2022

      Dear *********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Call of duty issue. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7009609082.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 11/07/2022

       
      Complaint: 18332108

      I am rejecting this response because:

      Sincerely,

      *********************

       

      il be waiting 

    • Initial Complaint

      Date:10/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Screen is bulging from frame on Surface 3 computer. There is no damage to the tablet, it was functioning fine until this evening when screen lifted from the computer chassis. (on left side)I have a concern this is caused by the tablet battery bulging and may be a safety or fire hazard.This appears to be a known issue for Microsoft, yet the company is not offering a repair or replacement of the tablet, as this model has been discontinued.

      Business Response

      Date: 11/04/2022


      Hello *****************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Surface 3 bulged screen issue. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 7009520998

      Sincerely, 
      Microsoft Corporation.

      Customer Answer

      Date: 11/04/2022

       
      Complaint: 18331351

      I am rejecting this response because: it does not address potential safety issue (fire) or the fact that the bulging screen is a known Surface issue.  Basically Customer representative does not know anything about this potential issue, although it is well documented on the internet.  A offer of repair or discount on the purchase of a new Surface tablet would have been a good faith gesture.  I do not know why the screen is separating from chassis, bulging battery or weak glue around edge.  In either case this Surface has not been abused and should still be functional.

      Sincerely,

      *****************************

      Business Response

      Date: 11/10/2022


      Hello ******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your surface 3 replacement request.

      After further review, we found you had a previous service request ********** in which the senior stated as follows:

      I understand that you have a Surface 3 that has a bulge under the screen. While I understand your frustration, this device does not have a known issue with this. Although I do not think that my list goes back that far. If it was a known issue, then Microsoft will cover it up to 3 years from the purchase date and yours is a bit past this. There may be an out of warranty paid replacement option 

      We stand with the statement provided.

      Sincerely, 
      Microsoft Corporation.

      Customer Answer

      Date: 11/19/2022

       
      Complaint: 18331351

      I am rejecting this response because: The lifting of the screen from the chassis due to a swollen battery is a known Surface issue.  Just because this representative is unaware of the problem, does not resolve the issue or eliminate the safety concern.  A simple internet search will confirm the propensity of Surface tablets to have screens lifting due to swollen batteries.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:10/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Xbox and Fortnite are charging extreme amounts of money for their games! Some games u only get for 3 days. They want u to pay every month for a battlepass. I have 3 boys and I am going broke because of Xbox, Fortnite and Oculus! They should not cost as much as they do! They should be made to bring all their prices way down that's more affordable! Thanks for your time!

      Business Response

      Date: 11/03/2022

      Dear *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is 7009501767.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:10/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Microsoft Office Professional Academic 2010 on 12/5/2010. My product key was fed ex'd to me on a disc. I need to restore my purchase and Microsoft support is refusing to help me even though I still have the email they told me to save as proof of purchase.

      Business Response

      Date: 11/02/2022

       Dear Collen  


      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding of your subscription membership. However, a senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is # 7009469888.
      Service request 7009469888 has been created



      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:10/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is regarding Microsoft Flight Simulator 2020.The purchase was made through ****.com.Once purchased, **** forwards the purchase to Microsoft, and in turn they send **** a code or product key. At that time **** directs you back to Microsoft to use the code or key to redeem the product. This is a software download.After jumping through all of those hoops, it will open a page on Microsoft showing the purchase. The catch is, there is no provision to download anything, and since the code was used to redeem the software, there are no returns. BTW, I'm not seeking a refund, I only want the software that I purchased. Microsoft conveniently no longer has phone support or chat support, even though the website says those are " Contact" points.There is nothing on the purchased page that can contact anyone and there is nothing on the page that will let you download anything. The only option is to purchase it again.

      Business Response

      Date: 11/01/2022

      Dear ***************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Please If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:10/27/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received email stating that I purchased Defender software and had been charged. I have checked my checking account as it has been taken from it. Please solve this matter as I believe its fraud and other people maybe receiving same messages.

      Business Response

      Date: 11/01/2022

      Dear *********************************,


      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7009431190.


      We will monitor your support case through resolution.


      Sincerely,


      Microsoft Corporation

      Customer Answer

      Date: 11/01/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:10/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a microsoft account balance which I have been attempting to use for over a month. Every time I go to the website and try to use the balance I get a payment error. "We're having trouble processing your payment, and we'd like to get it sorted out." I have contacted online chat multiple times and I keep getting the run-around.All my funds have been legally acquired. I have been a longstanding paying microsoft customer. I would just like to be able to use my balance. In the *********** I am required to provide 30 days notice before taking legal action - consider this notice. I have no desire to take any legal action but I have $800 in the account - I cannot just write that off and will pursue the money if I have to. Please help. Either refund the money in cash or let me use it.

      Business Response

      Date: 11/03/2022

      Hello *****************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft account balance incident. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 7009497663

      Sincerely, 
      Microsoft Corporation.

    • Initial Complaint

      Date:10/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought several elite series 2 controllers and all of them have failed on the RB button. I have sent in multiple times for repairs and they never fix them. Twice now, on the same controller. They just keep sending back a broken controller! It's a well known issue so it's supposed to be a warranty fix, but every single time, they don't do anything about it. They keep sending back a broken controller and then customer service is never any help, other than "send it back to warranty center". Why, so y'all can keep sending it back broken? I have wasted vacation days just to get this taken care of and it's a total waste of money! The warranty is pointless since the never actually fix it! I have attached the video from the previous time and the one that I just received back again.

      Business Response

      Date: 11/01/2022

      Dear   ******


      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding of your subscription membership.However, a senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.Your new case number is  # Service request   # **********   .


      Sincerely,

      Microsoft Corporation

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