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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Microsoft

      1 Microsoft Way Redmond, WA 98052-8300

    • Zune

      417 Union Pacific Blvd Laredo, TX 78045-9428

    • Microsoft Store

      4200 Conroy Rd Orlando, FL 32839-2400

    • Microsoft

      3 Cityplace Dr Ste 1100 Saint Louis, MO 63141-7081

    • Microsoft Inc

      333 S Grand Ave Ste 3300 Los Angeles, CA 90071-1537

    Customer Complaints Summary

    • 5,183 total complaints in the last 3 years.
    • 2,074 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I discontinued Microsoft and thats when I started to receive emails from them. threatening email telling me that they will renew charges with I Microsoft. I unsubscribe but it will never go through.

      Business Response

      Date: 11/22/2022

      Dear  *************************



      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. Furthermore, we have reached out to our specialized team for this issue, on your behalf and have requested they contact you to assist with your complaint.

      Service request 7010073603 has been created for this case. 



      Meanwhile, We will continue monitoring your complaint through resolution.
      Sincerely,
      Microsoft Corporation


    • Initial Complaint

      Date:11/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the Asst. ********* of a 501C3 non-profit and we have lost access to our Office 365 Admin Console. The person that had the credentials to it left us and has not been able or willing to provide it to us. We are unable to access our O365 Small Business Admin Console.I opened a ticket through the support channel 7 days ago. I have a ticket assigned. I have followed up 2 additional times with support. The Level 1 support person transfers me to another tech and they have collected a lot of information validating our account. I have been told on 3 operate occasions our case is assigned to an engineer and they will call within 24 to 36 hours. I have received no return calls.I have asked for a supervisor, a manager or someone I can escalate this to. While polite, the person is obviously reading from a script and keeps repeating the same answer that there is no one it can be escalated to. I find that both unbelievable and an incredible disservice to their customers. Especially one in a difficult situation.Since Microsoft refuses to call me back or give me an avenue escalate my ticket, I am filing this report as I see others have received contact from it.This is unacceptable and I hope this report finds its way to someone that can help me.

      Business Response

      Date: 11/28/2022

      Dear ***********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7010279353.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:11/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8-1-22 $***** charge from Microsoft posted to my *********** credit card. I purchased Office ************************ August of 2021.The origin of this dispute is from earlier this year when I was locked out of my computer due to Microsoft somehow and for some reason changed my login from password to a PIN which I did not have. I abandoned efforts after multiple attempts to obtain access to my computer and had to factory reset to use my computer. This also means that I did not have access to Office 365 purchased in August of 2021. I also tried to inform Microsoft that they were still using an email that I no longer had access to ******************* due to a change in provider, I provided them with correct email information.Fast forward to August 2022 I am charged $***** for renewal of 365, returning me to the black hole that is 'Microsoft customer service'.On ****** I submitted a request to Micrsoft Support (Case #**********) to cancel subscription and refund the ***** but still no resolution.I also disputed this charge with *********** which resulted in no action due to Microsoft's responding to them that I have a 'recurring bill'. At this point I am looking at cancelling my credit card to prevent another charge in 2023 for a product/service I do not have and no longer desire to have after this literally traumatizing experience with Microsoft.

      Business Response

      Date: 11/24/2022

      Dear *********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is 7010138154.

      We will monitor your support case through resolution.


      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 11/24/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      Secondary, in Microsoft response to BBB they stated "we have contacted a senior member of our Accounts and Billing Team AGAIN to investigate the matter".  When and who did they contact the 1st time?

      Sincerely,

      *********************

       

       

      Customer Answer

      Date: 12/08/2022

      I received an email from *** with Microsoft stating 'auto renew has been turned off and will not be charged 'going forward'.  I responded back to their email (service request  #**********) that the issue still is not fully resolved, I am still requesting a full refund of $75.76 from August of 2022 for the Office 365 which I have never been able to Access.    
      Per email from *** her calls to me were declined.  SPAM protection on my phone  had been turned off, I asked if she could provide me with her contact phone # which I did not receive.  She stated call still did not go through and support case has been closed.
      Thank you again for your assistance.

      *********************
      ************

      Business Response

      Date: 12/16/2022

      Dear *********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7010874617.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:11/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      microsoft froze my account after business hours. on the internet with cell phone these are the numbers I called for microsoft. ************. 866 234 ****... 866 246 6453...800 865 9408...877 642 0419..800 386 ****. Two of those numbers got me into an medical alert system. So 2 of those numbers are scammed. all oher numbers referred me to microsoft website. Microsoft froze my computer. Could not use . Went back to cell phone. Last number I called for microsoft..."will be back with you shortly". An hour later, realized what was going on. Microsoft was updating their system with no account of letting the user know.BIG WASTE OF TIME with no acountability. They froze my computer. Plus they think they are the think tank with computers. Two of their telephone lines are hacked. And they can care less

      Business Response

      Date: 11/23/2022


      Hello *******************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your computer issues. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 7010096736

      Sincerely, 
      Microsoft Corporation.

    • Initial Complaint

      Date:11/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Xbox series x purchased in December 2020. We received it in late December of 2020. In January of 2022, approx. a couple days after the warranty expired, the Xbox would cut on then it would cut off immediately after. We contacted Microsoft. After explaining to them it was a system issue multiple times to multiple agents, we were told to send the Xbox in and that they would repair it. We sent it in and once we get it back in February, we tested it out. It was not fixed. We now question if Microsoft even attempted to fix it at all. We call customer support and we were told to ship the XBOX back in for *********** again. This time, they sent back a refurbished Xbox. Instead of giving the standard 1 year warranty, we were given 30 days to be able to report anything wrong with the Xbox. I dont understand why we were not given a year especially since the XBOX was refurbished. We purchased Madden 23 and the game has worked perfectly. We purchased the digital version on *** 2K23 and the game would get to the start up menu and then it would freeze, crash and then go back to the home screen. We called Microsoft and was told that we should try to purchase the CD version of the game. We went to Best Buy and got *** 2K23 and the New Call of Duty MW. Neither of the games worked. We called support back and was told that others were having the same issue as well. They told us to send them the picture and video of what the Xbox was doing. We sent it to them and they said they would be in touch with us. The next time they called us back, it was to tell us that we could send the Xbox in but it would be a repair fee od $300. We found that others were also having the same exact issue as us which led us to believe that it is a software issue! On 11/15/2022 we played Warzone before the new warzone was released. Everything was fine and the game worked. On 11/16/2022 we downloaded the new warzone and it did the same thing as *** 2k23 and Call of Duty MW does.

      Business Response

      Date: 11/25/2022

      Dear ************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox series X replacement. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7010184164.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:11/17/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased a computer/laptop from Microsoft Store at ************* mall. However, the product did not meet my standards; and therefore, it was returned to the same store. While the sales representative was processing my refund, they asked me to slide my credit card. Since I was unsure about which credit card was the purchase originally charged on, I did slide my Credit /One credit card, assuming that if it is not the card which the purchase was charged to, the refund will be rejected. However, the refund and credit went through successfully and a receipt which is attached to this letter was provided to me for my records. Later, the credit card company, reversed the refund to the distributer and left me with total debt and no product to return to the store for proper refund as the merchandise was already returned. I have tried to resolve this issue with the store managers and representatives; however, after I provided all the recipes they need it, and case was created (**********) they never contacted me. I contacted to different Microsoft store and their customer support multiple times to no avail. At this point, I feel that the action taken by Microsoft is very unfair and clearly it is fraud. Therefore, with this letter, I am protesting their / action. At this time, I do require them to reissue the refund which is due to me and remove any negative impact from my credit report immediately. Please see the attachments for proof of return and case Id that was created by one of the Microsoft supervisors. *******************************

      Business Response

      Date: 11/22/2022

      Dear *******************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7010069327.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 11/23/2022

       
      Complaint: 18418489

      I am rejecting this response because:

       

      I was promised past few years to receive my refund check that is my right via mail and Microsoft never kept their promised. I am sued by the credit card company that credit was revered, therefore i need an immediate action and direct contact. I have all the recipes and documents. 

      Sincerely,

      *******************************

      Business Response

      Date: 12/05/2022

      Dear *******************************,

      Thank you for your response. After reviewing your complaint and recent service request #********** we see that ***** from Microsoft Online Store Support has been working on this case with you. Please keep collaborating with her via email so she can provide a resolution for you.

      We will monitor your case through resolution.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 12/12/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:11/17/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 14, 2015 was the date of the transactions. 5 Transactions occurred, each for $31.72, for a grand total of $158.60. I purchased in each transaction a "12 Month Xbox Music Pass".On January 1, 2018, Microsoft shuttered that service. I had not redeemed any product keys. This is all viewable on my hotmail account, "********************".The product keys are all still in my email.I am respectfully requesting a reimbursement in the amount of what I spend, not even what they were worth, in the amount of $158.60.

      Business Response

      Date: 11/22/2022

      Dear  ***********************


      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. Furthermore, we have reached out to our specialized team for this issue, on your behalf and have requested they contact you to assist with your complaint.

       

      Service request 7010061494 has been created for this case

      Meanwhile, We will continue monitoring your complaint through resolution.


      Sincerely,
      Microsoft Corporation

    • Initial Complaint

      Date:11/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My email address *************************** was locked this morning for violating "terms". I havr contacted microsoft for a month about developer tools being used on my account with strange activity (like my email acting like a work email when I dont have a work email) Now I cannot get into my email and i am going to lose my job opporunities i applied for. I am having to use ******************** It doesnt even tell me what terms i violated. I only send emails and i have not even sent emails in a couple days. i want to know what terms i violated and i want to know whats being used on my account i have used nothing besides sending emails. i would like to get tothe bottom of this since i have been having isues following me since my emails from gmail were hacked. I need to fix this abd figure out who is doing this as its affecting my life

      Business Response

      Date: 11/25/2022

      Dear *****************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Account issues. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7010184020.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:11/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my Microsoft 365 account around June or July, so I was very upset that Microsoft billed me $75.76 on August 4, 2022. I want a full refund.

      Business Response

      Date: 11/21/2022

      Dear  ***************************! 




      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. Furthermore, we have reached out to our specialized team for this issue, on your behalf and have requested they contact you to assist with your complaint. Service request 7010029757 has been created for this case. 



      Meanwhile, We will continue monitoring your complaint through resolution.


      Sincerely,
      Microsoft Corporation

    • Initial Complaint

      Date:11/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pre-ordered Call of Duty Modern Warfare 2 Vault Edition. I have been playing the game since its launch. Today, 11/16/22, Season 1 was launched. My Vault edition purchase entitled me to 55 Battle Pass tokens. I received everything for the Battle Pass EXCEPT the 55 tokens. I called Microsoft and went through all the troubleshooting and they were unable to help me. I requested a refund for the purchase that I am unable to use and they denied me my right to a refund for a defective product that Microsoft sold me. The agent was incompetent. She routinely focused on multiple areas that were not the issue. I told her several times that they no longer wished to speak to her and to speak to a manager. I requested to speak to a manager and was denied the right to escalate the issue. After an hour of frustration and being denied the right to escalate my issue, I had to disconnect.

      Business Response

      Date: 11/23/2022

       

      Hi *******************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your game issues and refund request as to tokens We are unable to verify or locate a service request associated with the information provided in your claim.
      We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. If you have an existing service request for this issue or the Microsoft account in which you made the purchase, please update your claim with it and we will be happy to help and create a case for further investigation.  

      If you have not yet contacted support about this issue, visit https://support.microsoft.com/en-us (Microsoft Support) or call ************ to receive assistance.

      Sincerely,
      Microsoft Corporation

      Customer Answer

      Date: 11/23/2022

       
      Complaint: 18413668

      I am rejecting this response because:Microsoft doesnt need a service request number. They can look it up under my account. 

      Sincerely,

      *******************************

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