Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,197 total complaints in the last 3 years.
2,081 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/12/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I can't get past the "continue" button on Microsoft Teams not only on my iMac desktop computer but also the M1 Macbook Pro. I keep pressing continue at the "personal" drop down screen and nothing happens! So I'm googling "report bug microsoft teams" and I found a page where I clicked "how can i talk to an agent" and it just shoots me to this awful page https://answers.microsoft.com/en-us/search/search?SearchTerm=teams&tab=&status=&advFil=&IsSuggestedTerm=false&isFilterExpanded=undefined&CurrentScope.ForumName=msteams&CurrentScope.Filter=&ContentTypeScope=MicrosoftSupport,MicrosoftAdvertising,XboxSupport&page=1&sort=Relevance&dir=Desc WHY IS IT SO HARD TO FIND THE **** ON YOUR WEBSITE TO FILE A TICKET ABOUT YOUR CRAPPY TEAMS NOT WORKING. PLEASE FIX YOUR APP AND PLEASE FIX YOUR WEBSITE SO ITS EASIER TO FIND HOW TO FILE TICKETS
Customer Answer
Date: 12/14/2022
you can close this now

*************************
************
www.RachelKodner.com
***********************
Initial Complaint
Date:12/11/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
purchased a license key for windows 11 from **************** could not install their download then they refused refund for no reason *********************
Business Response
Date: 12/16/2022
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7010874086.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 12/16/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an Xbox controller and it came with a code inside it for a 14 day trial to a subscription service. They do not expire. I never used the code. I recently lost my job and could no longer afford to pay for the service so I wanted to redeem my code that I had had for so long. I go to redeem it and it says it has already been redeemed. This is impossible. I am absolutely positive that I did not nor did anyone else redeem the code after I purchased this brand new from target. on their customer service chat site I explain everything to the guy and I provide my receipt and everything else he had asked for to be told that they wont honor it, because its been 30 days since i redeemed. They dont understand what Im telling them, either that they are playing dumb. I asked to speak to a supervisor and the guy refuses to put me through to one. His employee ID number is *********. I just want my trial offer to be honored like it should be. Its honestly crazy Im having to do all this.
Business Response
Date: 12/19/2022
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox subscription. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7010962571.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 12/24/2022

Complaint: 18558815

I am rejecting this response because: I dont believe for a second they will actually contact me. Ive waited days since receiving this and stills no attempt to reach me anywhere. In the time they said they were going to reach out they could have just done it

Sincerely,

*************************
Business Response
Date: 01/16/2023
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, after investigating your case, we sincerely apologize about all the inconveniences youve experienced so far however we see that you are in contact with our agent, please continue to work with him towards the resolution of your issue.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:12/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft will not accept my existing login or password information. I know that I have the correct password since it is the one that is securely stored on my application. I have tried resetting the password and it will not accept the new password either. I have tried to contact Microsoft via phone, but they appear to have zero phone support. I have tried to use their online chat and text, but you must be logged into an account in order to interact with them. Since I can't log in to my account, I can not get support to get the issue resolved. I am so sorry to have to bother BBB with this silly request, but well you can see that Microsoft has earned a 1 star out of 5 with the BBB. That is something they will have to own. Anyway, I have an active microsoft subscription which I have paid for but can not use. Please have someone at this business call me immediately via telephone. If they miss me, they should leave a direct telephone number where I may reach them quickly. I have no time to talk to their computers which routinely disconnect calls and hang up on paying customers. So sad.
Business Response
Date: 12/15/2022
Dear *******************

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue . Nevertheless, allow us to apologize for this matter ,furthermore, I have reached out to our specialized collaborators team for this issue, on your half and we have requested they contact you to assist with your complaint as soon as possible.
Service request 7010840520 has been created for this case.

Meanwhile,We will continue monitoring your complain until getting a satisfactory resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 12/21/2022

Complaint: 18557007

I am rejecting this response because no one has contacted me via phone as I had requested. I have been waiting for over two weeks. I moved my account to ****** since Microsoft is the worst as evidenced by their 1 star award from BBB.

Sincerely,

*******************
Business Response
Date: 01/10/2023
Dear **********; !

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue . It has been a tremendous joy and privilege to be providing you with follow up , until get issue fixed, ,however , I will continue working with a resolution for this matter.

A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 01/20/2023

Complaint: 18557007

I am rejecting this response because this the same response they provided back in December.
No one has ever contacted me about this issue. Talk is cheap. Microsoft has not acted. I am requesting that someone from the BBB reach Microsoft to ask why no one has contacted me. I realize BBB is not able to force a business to contact me. However, they have written two times now that someone would reach me. I assume they are acting in good faith. Here is the response back from Decemeber.
Please ask them to call me at ************ which is what I asked for in the initial submission two months ago. It is amazing that we are two months in and this has stalled out. I will be on vacation from January 22 through early February. ************** could be delayed during this time.
This message originally read on 12/30/2022

Complaint: 18557007

I am rejecting this response because no one has contacted me via phone as I had requested. I have been waiting for over two weeks. I moved my account to ****** since Microsoft is the worst as evidenced by their 1 star award from BBB.

Sincerely,

*******************
Business Response
Date: 01/30/2023
Dear **********;

Thank you for contacting Microsoft Corporation via the Better Business Bureau. It has been a tremendou joy and privilege to be providing you with follow up , until get issue fixed, , however , I will continue working with a resolution for this matter.

We sincerely apologize for any inconvenience that you have experienced, and I appreciate your understanding and patience while this problem was investigated.
Service request 7010840520 has been created for this case.

A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 01/30/2023

Complaint: 18557007

I am rejecting this response because this business is not operating in good faith. I opened the case back in December. It has been two months and no one has reached out. It is not a tremendous pleasure to deal with Microsoft. This office if the BBB has continuously failed the consumers by effectively doing Zero, nothing to help advance the issue. Very very sad.

Sincerely,

*******************
Business Response
Date: 02/06/2023
Dear ******************* !

Thank you for contacting Microsoft Corporation via the Better Business Bureau. It has been a tremendous joy and privilege to be providing you with follow up , until get issue fixed, , however , I will continue working with a resolution for this matter.

We sincerely apologize for any inconvenience that you have experienced, and I appreciate your understanding and patience while this problem was investigated.

Service request 7010840520 has been created for this case.

A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/06/2023

Complaint: 18557007

I am rejecting this response because:

This message originally read on 1/30/2023

Complaint: 18557007

I am rejecting this response because this business is not operating in good faith. I opened the case back in December. It has been two months and no one has reached out. It is not a tremendous pleasure to deal with Microsoft. This office if the BBB has continuously failed the consumers by effectively doing Zero, nothing to help advance the issue. Very very sad.

Sincerely,

*******************

Sincerely,

*******************
Business Response
Date: 02/10/2023
Dear **********; ,

Thank you for contacting Microsoft Corporation via the Better Business Bureau.Allow us to apologize for this issue ,since you are very important for us.

Nevertheless,The service request has been created for investigation.We will monitor your support case through resolution.

We really appreciated the time you have taken to be in touch with us.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/14/2023

Complaint: 18557007

I am rejecting this response because:This message originally read on 2/6/2023

Complaint: 18557007

I am rejecting this response because:

This message originally read on 1/30/2023

Complaint: 18557007

I am rejecting this response because this business is not operating in good faith. I opened the case back in December. It has been two months and no one has reached out. It is not a tremendous pleasure to deal with Microsoft. This office if the BBB has continuously failed the consumers by effectively doing Zero, nothing to help advance the issue. Very very sad.

Sincerely,

*******************

Sincerely,

*******************

Sincerely,

*******************
Business Response
Date: 02/20/2023
Dear *******************

We sincerely apologize for any inconvenience that you have experienced, and we appreciate your understanding and patience while this problem is being investigated.

A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.

Meanwhile, We will continue monitoring your complain until getting a satisfactory resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/23/2023

Complaint: 18557007

I am rejecting this response because it is the same canned response the company has provided on *****, *****, ****-, ****, ****, 2-4, 2-6, ****, ****, ****, 2-23.
Instead of providing canned responses that are never acted upon, it would be better to pick up the telephone and contact the consumer in a very personal, intentional manner. While the BBB can not force a business to use the telephone, a respectful, professional "nudge" by BBB is clearly overdue. Otherwise, the business will continue to provide canned responses that lack good faith.

Sincerely,

*******************
Business Response
Date: 03/07/2023
Dear **********; !

We sincerely apologize for any inconvenience that you have experienced, and we appreciate your understanding and patience while this problem is being investigated.

We will be verifying and creating other request to investigate this issue

Remember than Meanwhile, We will continue monitoring your case , until getting a satisfactory resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/07/2023

Complaint: 1855700

LOL

Sincerely,

*******************
Customer Answer
Date: 03/10/2023
Tell us why here...Microsoft will not accept my existing login or password information. I know that I have the correct password since it is the one that is securely stored on my application. I have tried resetting the password and it will not accept the new password either. I have tried to contact Microsoft via phone, but they appear to have zero phone support. I have tried to use their online chat and text, but you must be logged into an account in order to interact with them. Since I can't log in to my account, I can not get support to get the issue resolved. I am so sorry to have to bother BBB with this silly request, but well you can see that Microsoft has earned a 1 star out of 5 with the BBB. That is something they will have to own. Anyway, I have an active microsoft subscription which I have paid for but can not use. Please have someone at this business call me immediately via telephone. If they miss me, they should leave a direct telephone number where I may reach them quickly. I have no time to talk to their computers which routinely disconnect calls and hang up on paying customers. So sad.
Business Response
Date: 03/16/2023
Hi *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft subscription and access issue. We have created another service request for you which is the case ID ***********
A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly.

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 03/16/2023

Complaint: 18557007

I am rejecting this response because it is the same response they have given for three months. Over and again, they say all the right things. Over and again, they fail to follow up. When they follow up, I will consider a different response to the case.

Sincerely,

*******************
Business Response
Date: 03/23/2023
Hi *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft subscription and access issue. We have created another service request for you which is the case ID ***********
If you disagree with the response, feel free to contact directly the owner of your case for another review or resolution if applicable.

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 03/23/2023

Complaint: 18557007

I am rejecting this response because:

Sincerely,

*******************
Customer Answer
Date: 03/27/2023
I am rejecting this response because this the same response they provided back in December. Tell us why here...
Business Response
Date: 04/10/2023
Hi *****,
As mentioned, if you disagree with the resolution provided in your case, so ask for another review or resolution if applicable.
We stand for the agent's response.

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 04/10/2023

Complaint: 18557007

I am rejecting this response because no resolution has ever been provided. There is nothing to agree or disagree with at this point. Why are you sending this to me?

Sincerely,

*******************
Business Response
Date: 04/14/2023
Hi *****
If so, please contact again the agent who handled your case. Service request 7010840520

Or visit Microsoft support for further support.

Sincerely,
Microsoft Corpora
Customer Answer
Date: 04/14/2023

Complaint: 18557007

I am rejecting this response because I have no way to reach someone at Microsoft. Please provide a direct telephone number to a representative. I would like BBB to participate in this call.

Sincerely,

*******************
Business Response
Date: 04/18/2023
Hi *****
We recommend you visit Microsoft. com for further support if required.
We stand for the agent's statement.
This represents last's Microsoft response.
Sincerely,
Microsoft Corpora
Initial Complaint
Date:12/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about 12-6-22 --- via Microsoft's main Website --- I purchased (& downloaded) with my US ********* Debit Card a copy of Microsoft's "Windows-10" (laptop) Operating System for $32.99. However, said "Windows-10" download did NOT function at all; in fact, it was NOT compatible with my "Windows-7 Home Premium" based laptop computer. As such --- again via Microsoft's Website --- I immediately demanded a FULL REFUND of my $32.99 via Microsoft's online "CHAT ROOM" worker, "*************************", who assigned CASE NO. ********** to my demand for REFUND. However, ************************* REFUSED to refund said money by claiming that I should have known that "WINDOWS-10" might not be compatible with my above-described laptop. Furthermore, ************************* said that I had used inappropriate LANGUAGE during my (online) demands for a full REFUND. (End)
Business Response
Date: 12/19/2022
Dear ******************* ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Windows 10 Refund request. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7010960109.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:12/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ZS52785782 order ID order returned using microsoft *** return label been 3 months they still yet refund called many times no response get me resolution asap
Business Response
Date: 12/16/2022
Hi *******************
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Surface return incident. After further review of the complaint, and your account ********************** , based on the order history we found the order ID ********** as you indicated us, and this was an order that never was processed which state is in editing. This means the order was not completed.
Thus, this complaint does not take place for an investigation from our end.
For future issues feel free to visit https://support.microsoft.com/en-us
or call at ************ to receive assistance from our frontline support team.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:12/10/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft has locked my account ********************** and their email explained that someone might has accessed my account. All my personal and business documents are inaccessible on their One Drive. I have followed the procedures to get my account unlocked and received absolutely no support. I only received an automated ticket number that someone would respond. The first ticket is to unlock my account, SIR12131851. Second ticket is to retrieve all my data from their One Drive, PRV0128402. Microsoft support number ************** has no live support agent and only refers back to its technical support website. Microsoft has held all my digital information hostage.
Business Response
Date: 12/12/2022
Dear *******************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft Account. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7010738719.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 12/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is still pending. I am awaiting their senior team member to contact me for the next steps in resolution. Please be aware that my personal documents and everyday-use email access remain locked by Microsoft. I have time sensitive matters that are associated with this email that affects my son. I will be happy to discuss the exact situation over the phone.

Sincerely,

*******************
Business Response
Date: 01/03/2023
Dear *******************,

After investigating the ticket ********** we can see that you informed our agent that your issue has been resolved, Microsoft will consider this matter resolved and closed. Thank you for supporting Microsoft.

Sincerely,

Microsoft Corporation.
Initial Complaint
Date:12/10/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They suspended my already-paid-for account without due cause and I can't seem to get anyone to provide me with a proper explanation. Please advise this business that we are considering filing a federal lawsuit against them in US District Court. You may also want to tell them stealing from their customers is not good business practice.
Business Response
Date: 12/15/2022
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7010839020.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:12/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As per previous service request #********** recommendation, we are submitting copies of gift cards and requesting that the date history be sent to us. We previously submitted our Guardianship Court Order, a Sheriff's Incident Report, and an Order of Protection for *********************************. ******* may be at risk due to suspected "grooming" to leave his home without guardians permission or knowledge. He is an incapacitated adult with multiple disabilities including Autism. He can easily be manipulated and subjected to exploitation. He has NOT been forthcoming as to who is "gifting" these XBox gift cards.
Business Response
Date: 12/16/2022
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.Your new case number is 7010876879.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 01/05/2023
Our complaint was resolved with great satisfaction. Microsoft was very helpful.
Initial Complaint
Date:12/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unable to obtain support after purchasing product.
Business Response
Date: 12/16/2022
Hi ****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your product issues. After further review of the complaint, would you be so kind to explain further your incident and what is the product you purchased?
Please update your claim with the information and we will be happy to help.
If you have not yet contacted support about this issue,visit https://support.microsoft.com/en-us (Microsoft Support) or call ************ to receive assistance.

Sincerely,
Microsoft Corporation

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Microsoft is NOT a BBB Accredited Business.