Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,189 total complaints in the last 3 years.
2,087 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There is an issue with my account being associated with another service. They cannot give me any details as to what my account is linked to. They also cannot provide me the ability to unlink my account from the other service. This is a security risk, and I dont feel heard when communicating with the company. Others on Microsoft message boards have expressed the same issue with no resolution.
Business Response
Date: 03/06/2023
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issues. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:02/27/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Approximately last May or June I received a notification for updates to my desktop. As with any other time I've received one, I clicked on "update windows". It wiped out all my files and made it difficult to get into many menus and icons. I went online and checked into a chat with tech support; While taking a minute to locate some info for the tech support I was chatting with I received a text stating that I was taking too long to reply so they were assuming I was no longer chatting with them. When I tried to reply, they already terminated the chat.Occassionally, I try to go into the "Q&A" section of their site and after spending time typing a description of my issues I receive a notice of "Oops, there seems to be an issue" and they give a string of letters after the statement. While researching on the internet, I've seen a lot of complaints similiar to mine.Maybe I'm crazy, but it feels like Microsoft is purposefully avoiding the issue.
Business Response
Date: 03/06/2023
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Windows issues. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:02/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This has happened 2 times now. Microsoft as a whole, releases "updates" as in now windows 11, before it was windows 10. And at the time when both were released, i had laptops. They worked completely fine, and then these updates release and have ruined one laptop, and now this one as of the update on saturday night, no longer works properly. Now i request to not have these updates happen. Both times i didnt want them, and then in the middle of the night the updates happen anyways. I have contacted them both times, with zero response. As i am furious to have a $1700 laptop and now a $700 laptop both be ruined by an update i do not request or want or use, but am forced to accept. Thats alot of money to have just turn to junk due to an update. When it worked perfectly fine before said updates. I contacted both of the different computer companies, and also did not ever recieve a reply. Its also frustrating. But mostly it is very upsetting that a huge corperation like that is allowed to just internally destroy a perfectly good device because they decide its time. Its not even as if these computers were old. One was 2 years old, barely, and the other has just passed 3 years.
Business Response
Date: 03/06/2023
HI *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding Windows updates issue. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service Request is **********

Sincerely,
Microsoft Corporation.
Initial Complaint
Date:02/27/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
You cannot reach a representative. The customer service people I have spoken to will not assist me in canceling my account. I have been trying to close this subscription since Nov 2022. The company has been very rude and unhelpful
Business Response
Date: 03/06/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:02/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Renewed Microsoft 365 via AMEX card purchase on 09-14-2022 and experienced issues with Outlook email starting around that time. Then Christmas week 2022 I could not log into my desktop windows 10 computer and Microsoft tech told me that he could not help me since MS update pushed thru and my computer did not have a restore point. Told me I needed to buy a new computer which I did the next week for $1,600. Tech told me that MS could take my MS 365 subscription and install it on to my new computer. When he tried to do this he identified that someone hacked my Microsoft account deleting all of my email and phone info and replacing it with the following email: ********************** I have spent almost 3 months complaining to MS to get this issue fixed and they will not help me. I paid for a service and have proof of payment and they will not give me my product. I complained to FTC and emailed the *** of MS to no avail. I also work for the ************************************ and they still will not assist me in clearing up this problem. Please help me get the product I paid for put back onto my computer with credit for the months of non-use as well. Most recent MS ***** is **********. Receipt with AMEX has PII on it and have already sent it to MS. **** me at phone number to discuss this complaint further. Thanks.
Business Response
Date: 03/06/2023
Dear *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Upon checking your recent support case **********, we were able to find it is still active. We will further investigate to be able to provide further assistance.
Rest assured we will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:02/26/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company agreed to refund me on fradraulant charges. They have not refunded me and now will no respond.
Business Response
Date: 03/06/2023

Dear **************************;,

Thank you for contacting Microsoft Corporation via the Better Business Bureau.Allow us to apologize for this issue ,since you are very important for us.

Nevertheless,The service request has been created for investigation # ***********.We will monitor your support case through resolution.

We really appreciated the time you have taken to be in touch with us.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:02/26/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft is refusing me support. I have tried calling, email, support ticket, and chat. I am trying to get my rewards account fixed because it keeps telling me I am not logged in when I try to do the daily tasks and quizzes and I am logged in. I sent a ticket 2 weeks ago and still nothing. I tried chat and it keeps asking me to log out and log back in. When I do it tells me I am not the owner when I am. I have had issues with rewards for years and Microsoft never fixes it but instead makes excuses.
Business Response
Date: 03/06/2023
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft rewards account. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/07/2023

Complaint: 19500305

I am rejecting this response because:
As usual nothing but excuses and lies. I still cannot do what they advertise they let me do by acquiring points for quizzes. Their excuse now is I am logging into wrong account. I guess I will have to provide a video to prove they are the culprits, it is their responsibility, and they need to fix it or get rid of the perks altogether. I cannot be logging into the wrong account if I am clicking on a link in the correct account now can I?

Sincerely,

*******************************
Business Response
Date: 03/13/2023
Hi *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. We have investigated your case and understand your frustration with your issue, the agent suggested you to double check the account that is logged in as sometimes multiple accounts are signed in or saved at the same time on your navigator, if this is not the case please continue to contact our agent and further explain the issue to reach a resolution as fast as possible.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/17/2023

Complaint: 19500305

I am rejecting this response because:
I am getting nowhere. I only get excuses and we need more time. The most recent response was stop using their rewards platform or create a new account. Once again they do not take responsibility for their s**** *** nor have any inclination of fixing it. It is past time for the courts to get involved. And Congress.

Sincerely,

*******************************
Business Response
Date: 03/28/2023
Dear *******************************,

We have investigated your issue and the chat you have had with support, however our support agents and different teams have tried to solve your issue internally, unfortunately the outcome has not been the expected one, we deeply and sincerely apologize for the troubles youve experienced. Microsoft will consider this matter as closed as there are no further actions to take.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/28/2023

Complaint: 19500305

I am rejecting this response because:
Nothing but excuses and laziness as usual. And this is why more and more people are going to other companies. They NEVER fix anything-at least not without charging an arm and a leg. They will NEVER fix anything for free, even when it is their fault.I was told to create a new account or dont use their services. Fine by me. BYE MICROSOFT!!!!

Sincerely,

*******************************
Business Response
Date: 04/07/2023
Dear *******************************,
As we mentioned last time,theres no further action we can take, as several support agents and different teams worked on your issue. We sincerely apologize for the time and inconvenience you had to experience, but as we said, theres no further action we can take.
Considering this information, this complaint will remain closed, and we wont be answering further concerns regarding this matter.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/07/2023

Complaint: 19500305

I am rejecting this response because:
NO ONE has worked with me. All they said was deal with it or don't use their services. I have tried and tried to work with them yet they continue to only make excuses and repeat themselves **** times with the same results. I have never seen such disrespect and laziness in a company-especially when there are tech issues with their product that they are refusing to fix and has been going on for years. If they do not want to fix their s**** *** then they need to stop providing that service.

Sincerely,

*******************************
Business Response
Date: 04/18/2023
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. We like to apologize as our service has not been a good experience to you, as for the issue we will move your feedback internally to sort out the issue as this may not be a one day fix, thank you for your feedback and supporting Microsoft, we will consider the case as closed.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:02/25/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I started typing the first few letters of my personal home address from any outside computer on Bing search engine, **** suggest my name along as possible suggestion. (This suggestion is directly from Bing). This is a great privacy concern and should not be suggested to the public. I emailed Bing several days go to remove my personal information and they did not take any action to remove it. This may be from a from Several month ago when I ran some personal searches on Bing as I have life health risk medical condition of paranoia and apparently those search that I made then are showing up as suggestions to the public. I would like those 5-7 searches off their suggestions immediately. This is great privacy concern and want them removed
Business Response
Date: 03/06/2023
Dear y ******* ,

Thank you for contacting Microsoft Corporation via the Better Business Bureau.Allow us to apologize for this issue ,since you are very important for us.

Nevertheless,The service request has been created for investigation # ***********.We will monitor your support case through resolution.

We really appreciated the time you have taken to be in touch with us.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/11/2023

Complaint: 19499508

I am rejecting this response because:
Microsoft respond saying, Allow us to apologize for this issue ,since you are very important for us. Nevertheless, *********** request has been created for investigation We will monitor your support case through resolution.

Now, after several days they write this department doesn't handle Bing concerns... and send me a generic link which I filled several weeks ago before I filed this complaint which got nowhere.Microsoft need to forward the complaint to the proper department and not brush it away this is unacceptable. This is great privacy concern and want them to remove the content immediately as I explained clearly in the initial email.

Sincerely,

Y *******
Customer Answer
Date: 03/16/2023
********
Business Response
Date: 03/27/2023
Dear *****************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/31/2023
All Microsoft provides is a case number but does NOTHING to clear up any of the problem! Its an easy fix on their end and they fail to do so
To clarify, Microsoft Bing search engines gives personal suggestion that have no right being there for the public.

Someone needs to remove theses suggestions (that I have provided) .That's it what I'm asking for, thank you for understanding!

Complaint: 19499508

I am rejecting this response because:

Sincerely,

Y *******
Business Response
Date: 04/11/2023
Dear Y *******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Bing request. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ***** has been working with you on this issue. Upon checking,we were able to confirm the case was closed as you didnt answer any of our agents communications. Our agent informed you have to submit a report to Bing and clear your cache and cookies from your Edge browser.

Please follow these steps to get your matter resolved. We will be closing this case as theres no further action for us to take.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/17/2023
To whom it may concern:

With all the respect, I did respond to each email promptly! Their generic recommendation to clear the cache was done mutable times! I even cheeked on other random unaffiliated computers and Bing was showing the same personal suggestions in their search bar, this has nothing to do with the cache!

As well, I did submit a report to Bing and they fail to fix any of the issues I'm sorry to say!

I have provided clearly what shows up and what needs to be removed.

Someone needs to simply remove theses private personal suggestions that **** is providing in their search.

That's it what I'm asking for, thank you for understanding!

Complaint: 19499508

I am rejecting this response because:

Sincerely,

*******************************
Business Response
Date: 04/19/2023
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your on-going Bing privacy concerns. After reviewing your complaint and recent service request, we want to apologize as our tool presented issues recently, so some agents couldnt receive customers communications. Regardless, we do inform you this case will remain closed, as our agent informed we cannot provide further assistance. We advise you to keep working with a Bing request, as our agents cannot take any further action on this case.

We understand this isnt the resolution you had hoped for, but this case will remain closed, and we wont be answering further communications.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/20/2023
I'm sorry, there is absolutely no reason why Bing cant remove a private email or name that their putting out in their search bar suggestions to the public world. It's a simple fix on their part! BBB should take action and respond to them. **** first forwards the email to the wrong department twice. Then they blame that I didn't respond (which I did) now they are apologizing that their email responding tool is broken or something. This is inexcusable and they need to complete their error that they made! Thank you!

Complaint: 19499508

I am rejecting this response because:

Sincerely,

*******************************
Initial Complaint
Date:02/25/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At midnight last night, 2/25/23 I was billed via my credit card (second year in a row) for $69.99 for some type of Microsoft subscription, which I do NOT have. I do not even own a computer or notebook!The Microsoft website says I have an accout but no products being used on any electronic devices and no purchase have been made.I have found it utterly impossible to reach out to Microsoft about this isdue, via online or telephone.I have had to cancel my credit card two years in a tow in order to avoid these fraudulent charges, which results in me having to re-establish payment methods with five other on-going entities I have payments set up through. I do not know how they are getting my new card numbers.This practice by Microsoft is incredibly immoral and fraudulent business practices.
Business Response
Date: 03/03/2023
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely
Microsoft Corporation
Customer Answer
Date: 03/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:02/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Microsoft,I am writing to express my disappointment with the lack of email support I have received regarding my Minecraft account "Nut". The account was recently locked and despite numerous attempts to contact your support team via email, I have not received any response.This lack of communication is unacceptable, especially since I have already provided the transaction ID number ***************************** as proof of purchase. As a paying customer, I expect to receive timely and effective support for any issues that arise with my account.It is incredibly frustrating to not be able to access my account and to receive no assistance in resolving the issue. I urge you to take immediate action to rectify this situation and provide me with the support I need to regain access to my Minecraft account.I look forward to a prompt resolution to this matter and a timely response to my inquiries.Sincerely,Vin **********************
Business Response
Date: 03/01/2023
HI Vim,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your sons blocked account issue. A senior member of our Microsoft Xbox Team will start an investigation related to this matter and contact you directly. Your new Service Request is **********

Sincerely,
Microsoft Corporation.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Microsoft is NOT a BBB Accredited Business.