Business Profile

Computer Software Developers

Microsoft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,304 total complaints in the last 3 years.
2,173 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/04/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We pay a subscription fee to Microsoft to play on their Xbox platform. There are numerous hackers/cheaters who have recently become active or more active in their blatant cheating. Their cheating deprives all other gamers the ability to play and enjoy or to get what they pay for. Multiple gamers apart from me have been complaining as well. The cheating results in shortened games, many players quit due to the cheating, the inability to kill the cheaters or the cheaters getting so many many kills that it's impossible to play the game at all. See screenshots provided. Xbox has a duty and requirement to provide a fair playing field and gaming experience and even "allegedly" gives the option to "report cheaters". Many cheaters have been reported several times. It's apparent to us and to the games they disrupt that Microsoft/Xbox has not taken any proper measures to end the cheating and restore a fair gaming platform to starwars battlefront all the while still taking our $ and allegedly providing us with ways to "report" our grievances about such issues to no avail. Numerous cheats such as MOLOTOXX91, Saeehiad, ucrown, SFG Chewie, CT6785 HEAVY, qluzs and elluminated etc have had multiple reports filed against then. Yet they play literally on a daily basis continually disrupting the games and with no apparent change to their gaming behavior. Xbox is aware of this and is failing in its legal and ethical obligations to properly address the issues for its honest, fair playing paying customers! Xbox needs to address this issue asap and remove such gamers from the game or the platform as a whole.
Customer Answer
Date: 07/10/2023
I'm writing this in response to the response I just received from Microsoft. I have already repeatedly done what they stated in their response. This is the typical runaround they give you. Here is one of several cases/complaints I have made with Microsoft **********.
Business Response
Date: 07/10/2023
Thank you for contacting us, Better Business Bureau is not a Microsoft Support Channel. You must visit ******************************************************** call ************ to reach one of our agents to gain assistance. Once you have contacted support you will receive a case number. If the agent is unable to resolve your issue, please reply with your case number to this BBB thread and we will investigate further. We cannot assist you until you have gone through dedicated Microsoft support channels.

Sincerely,

Microsoft Corporation.
Business Response
Date: 07/24/2023
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7021543763.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:07/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Renewed Microsoft (MS) 365 subscription in April 2023 (due to expire April ****). Yesterday 7/3, the apps (Excel, Word) stopped working. Message said I need to log into my MS account to set Office up. when I logged in, no option to set up. Logged back out and went back to apps. Then got message MS 365 needs to be activated. Subscription was already activated in April and worked the day before. Logged back into account and no option to activate. Went into apps while in account and they worked. When logged out, got same set up account and need to activate messages. Tried to reinstall. Message said already installed. After almost 2 hours, did chat with MS support rep. ****** tried various things, didn't work. Did repair (basically reinstall) on 7/4 and got same messages from 7/3. Called phone # support rep gave me. Couldn't get out of prompts to a person to help. Can't use apps, not even to note info from support rep/
Business Response
Date: 07/10/2023
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7020825938.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:07/04/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a microsoft mouse from Amazon in Feb 2023. The scrolling wheel now has stopped working properly. They can't scroll, jumped many lines, or didn't scroll normally, jumped up and down, etc.I try to file for a warranty, but Microsoft didn't have a specific email for warranty and no information on how to claim warranty besides some generic ****** instruction.I try to follow them by adding the device to my account. Complete the warranty claim. The prompt said there will be an confirmation email, but nothing came through. My email is *******************
Business Response
Date: 07/10/2023
Hi *********************

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding the mouse functioning issues and replacement request.
We understand you and would like to let you know that after reviewing your email address ******************* we found a previous case7020511757 and indicates order completed. We suggest asking for an update by contacting the person who is handled your case for further assistance.

Sincerely,?
Microsoft Corporation?
Customer Answer
Date: 07/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I call Microsoft per the computer screen locked me out, I told me to call..fraud protection...When I call ,I was asked a lot of questions and they went on to fix my computer. Once it came back up,they begin to give me a pitch. ******usd for a one time fix and they had 3 year plans starting at ******usd. I informed them,that they needed to let people know in advance how much it will cost. That was with ********************* , I asked for a supervisor ***************** and he started to tell me about a payment plan. At that point,I felt as if it was a setup,by them. **************.
Business Response
Date: 07/10/2023
Hi ***********************
Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your computer incident charge.
We understand you and would like to ask you for the support case to start an investigation.
Because after reviewing your account ******************* we did not find any previous case or any charge on your order history based on your Microsoft account for the service provided as you indicate.
We will be waiting for your response with the information requested.

Sincerely,?
Microsoft Corporation?
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/26/2023, my email address: ******************* of at least 25 years was locked by Microsoft without specific reason. This severely impacted my life.This basically shut down important parts of my life in many ways all of sudden. A lot of personal information saved in the email is no longer accessible,i.e. This is email is used for several airlines website login id(I will lose my airline rewards points for this), Some of my tax filing notifications are stored in the email. I have also some sole copies of data on stored one drive. Please help! Regards, Yungeng Qi
Business Response
Date: 07/07/2023
Thank you for contacting us, Better Business Bureau is not a Microsoft Support Channel. You must visit ******************************************************** call ************ to reach one of our agents to gain assistance. Once you have contacted support you will receive a case number. If the agent is unable to resolve your issue, please reply with your case number to this BBB thread and we will investigate further. We cannot assist you until you have gone through dedicated Microsoft support channels.

Sincerely,

Microsoft Corporation.
Customer Answer
Date: 07/12/2023

Complaint: 20270020

I am rejecting this response because: I got only auto response with case number SIR15215334 and there was neither follow up nor resolution.

Sincerely,

**********
Business Response
Date: 07/25/2023
Dear **********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. Please stay alert as a senior member should contact you directly, if no agent contacts you please reach back to us.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/03/2023

Complaint: 20270020

I am rejecting this response because: I have not been contacted by anyone or "senior member" indicated by the business on 7/25/2023 or the message as of 8/03/2023. Nothing has changed.

Sincerely,

Yungeng Qi
Business Response
Date: 08/09/2023
Dear **********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/15/2023

Complaint: 20270020

I am rejecting this response because: I have not been contacted by Microsoft since the last message as of 8/09/2023.

Sincerely,

Yungeng Qi
Business Response
Date: 08/23/2023
Dear **********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, We sincerely apologize for all the trouble and the frustration you went through, we have contacted the agent to get in touch with you to resolve your issue.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/28/2023

Complaint: 20270020

I am rejecting this response because: Absolutely no tangible contact from Microsoft ever since my complaint was filed.

Sincerely,

Yungeng Qi
Business Response
Date: 09/13/2023
Dear **********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. We have records of our agents contact attempts on 8/14 had sent you an email. Please check your inbox as our customer support agent may have contact you, if you have an email of a closed case please feel free to reply to that email to get back in contact with our agent.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 09/14/2023

Complaint: 20270020

I am rejecting this response because: I did not received any email or any other forms of contact attempts from Microsoft on 8/14/2023. No any real or tangible contact from your side except paper trail of email acknowledges. You can call me at **********. I am planning to put Microsoft CEO "***************************" in my local district court in a few days duo to the your inexcusable action causing my life disruption.

Sincerely,

**********
Business Response
Date: 09/20/2023
Dear **********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau.Your new case number is **********. The customer support representative will communicate with you to the email: ***************** or phone number: **************, you have provided on the BBB platform.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 09/25/2023

Complaint: 20270020

I am rejecting this response because: no action yet so far as a two emails exchanged so far
Sincerely,

**********
Initial Complaint
Date:07/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Approximately five weeks ago I started receiving pornographic emails coming from IP addresses that belong to Microsoft. I started reporting these email addresses and the more I report it the more I get per day. Right now Im getting over 100 pornographic emails per day coming into my inbox spam or trash folder. These are the email addresses I contacted sending the original header and ip number abuse <********************************>, abuse <*****************>, ******************************** junk <*****************************************>, ********************************** "The Outlook.com Team" <*****************>Here is an excample.Subject:u kvyh SPF:PASS with IP 2a01:111:f400:7eaf:0:0:0:813 Learn more DKIM:'PASS' with domain hotmail.com Sent from my iPad Begin forwarded message:From: *********************************** <***************************>Date: July 3, 2023 at 12:48:56 PM EDT To: ****************** ************************* ******************** *************************** ****************************** ************************ ************************************* *********************** **************************** *************************** *********************** *********************** *************************** ************************* ************************ ******************* ********************* ****************** **************************** ********************* ************************* *********************** ********************* ******************************** ******************** ********************* ************************* ********************* ************************ **************************** ******************** *********************** *********************** *************************** *********************** **************************** ******************** ************************* ************************* ******************* ********************* ********************** ************************ ************************* ******************* ************************ ******************** ******************** ************************* ********************** *************************** ************************* ************************* ******************* ******************** *************************** *************** ************************ ************************** ************************* ******************** ********************* ************************* ***************************** *********************** ************************* ************************ ************************* ************************** ***************************************** *************************** ******************** ************************ *************************** ************************ ************************* *********************** ****************** ********************** **************************** ************************* *********************** ******************* **************************** ************************* *********************** **************************** ********************** ************************ *********************** **************************** ***************** ************************** ************************* *************************** *********************** ************************* ************************* ***************************** ***************************** ******************* ************************ *********************** **************************** *********************** ********************* ********************** ******************* ******************* ************************** ********************* ******************** ************************** ************************ ********************** ************************ ******************* ****************************** ************************ ********************************* ******************* ****************************** ************************ *********************** ************************* **************** ************************ ******************* *********************** ********************* ********************* ************************* ***************** ******************** *********************** ******************************** *********************** ************************ ********************* ***************************** ********************* ************************ ***************** ************************* ******************** ********************** ************************* *********************************** ********************* ********************* ********************** ***************************** ******************** ******************** ************************* *********************** ********************* ******************** ************************ ************************ ********************* *********************** *********************** ********************* ******************* ********************** **************************** *********************** *************************** ************************** ********************** ************************* ***************************** ****************** ********************** ********************* ************************** **************************** ********************* *********************** ********************* *************************** *************************** ***************** ************************* ********************* ******************** *********************** **************************** ************************** ***************** "********************"Subject: u kvyh ?Sup I am ******* am 20 years old. I always loved watching cinema & physical exercises.
I want these activities regularly and for a long time.
I got a sport slip-forms.
9EVxe.braceyourdk.ru/?s1=ptt1 PASS with IP 2a01:111:f400:7eaf:0:0:0:813 Learn more DKIM:'PASS' with domain hotmail.com
Business Response
Date: 07/10/2023
Hi *********************************,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your email and content issues.
We understand you and would like to ask you, are those emails getting into some Microsoft domain emails, Example, outlook or Hotmail?

If this has to do with any of those domains you can follow the instruction indicated in this useful link, Block or allow (junk email settings) - Microsoft Support
*********************************************************************************************************************************************************************************************************************************************************.
in which you can block any sender.

In case that has to do with Gmail domain, we recommend you visit ****** support for the respective assistance.
Another recommendation is that you scroll down and may unsubscribe from the sender, and you will not receive any more inappropriate content.

Sincerely,?
Microsoft Corporation?
Initial Complaint
Date:07/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 29th, 2023 Microsoft decided to lock my *********************** account, I only use the account for email purposes, it is where I search for work and handle business I explained that to them and I have attempted to call, there is no where to call the number leads to a robot voice that and advises you to continue you are allowing micorsoft to send your infomration to other countries that's not going to happen!They have repeatedly sent me a form to fill out requesting emails and subject lines, I have filled them out multiple times correctly I know this for a fact because I am looking at my inbox when I am filling out the form and my sent email you can sttill see anything leading up to the point where they suspend your account This is the 2nd time that i have had to go through this with Micorsoft live, I even tried to get help in the microsoft live chat and get met with nothing but ignorance from their employees who **** the chat greoups I want my account unlocked they claim there was suspicious activity on my account that is bullcrap I never even log into my account i Have the app on my computer and all I do is check my **** emails I am ** in arms right now, because I am awatiing my dogs vaccinations that I just adopted that I have to have the records for shofs and eveyrthtingt else this is bullcrap I am missing job opportunities, I have expressed this to them they don't care they think they can play god with pepoles lines of communication that is a felony in the state live in to come in between a person and tehir communication I want my account reopened and assurance this will not happen again this is 2 times in 6 months I proved myself the first time and what I just forgot who I was the second because I have a list of denials that I will be uploading every microsoft you see in my verification email which is a comptletely different email however the same email they approved end of last year but htis year I seem to be unable to verify that is SAF!.
Business Response
Date: 07/07/2023
Dear ********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7020703650.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:07/02/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft has a Bing app that allows users to scan receipts to earn cash back, as part of an incentive program to boost your account. Yet, for some reason, I am unable to log in to my account and check my gathered amount, nor am I able to scan new receipts.Furthermore, I tried to contact their customer service, only...there is no customer service. They direct me to a Bing page where I can leave a complaint, but their page is so filled with numerous options that they never provide an option to send an email or get in touch with an agent.Worse yet, when I try to get in touch with an agent in a different department, they won't do anything surrounding Bing and simply hang up the call.This is false advertising in the least, and the fact they don't have a dedicated team to work on Bing issues such as this -- or even allow for complaints to be taken -- have me questioning the very value of this app. Terrible.
Business Response
Date: 07/07/2023
Hi ******,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Bing concern.
Please visit this website How to report a concern or contact Bing - Microsoft Support
***********************************************************************************************************************************
and select the options that better fits your concern and fill the information requested by the system and submit it and your report will be reviewed.

Sincerely,?
Microsoft Corporation
Customer Answer
Date: 07/07/2023

Complaint: 20266452

I am rejecting this response because: this is a generic response that doesn't solve the problem. WORK HARDER, GUYS.

Sincerely,

***************************
Business Response
Date: 07/18/2023
Hi ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Bing concern.
As indicated, please visit this website How to report a concern or contact Bing - Microsoft Support
***********************************************************************************************************************************
and select the options that better fits your concern and fill the information requested by the system and submit it and your report will be reviewed.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/27/2023

Complaint: 20266452

I am rejecting this response because: it doesn't resolve the matter at hand.

Sincerely,

***************************
Business Response
Date: 08/04/2023
Hi ******,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Bing concern. A senior member from the Microsoft Bing Team will investigate this matter and contact you directly to work toward a?resolution.Your new case number **********

Sincerely,?
Microsoft Corporation?
Customer Answer
Date: 08/09/2023

Complaint: 20266452

I am rejecting this response because: I never really heard back.

Sincerely,

***************************
Business Response
Date: 08/15/2023
Hi ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Bing concern. Based on the] case number **********
We suggest you ask for an update or reply to the email in which you were contacted for further assistance.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/15/2023

Complaint: 20266452

I am rejecting this response because: It doesn't really solve anything.

Whatever.

Sincerely,

***************************
Business Response
Date: 08/23/2023
Hi ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Bing concern. Based on the case number ********** as indicated, we suggest you ask for an update or reply to the email in which you were contacted for further assistance or visit Microsoft.com to get help.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:07/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $200 Xbox controller 2 years ago. Within the first year there was an issue with it and their team replaced it for me under the warranty in June of 2022. A few months ago the replacement stopped working correctly. I went through the proper channels to file a new warranty claim which they said was fine because the replacement was brand new and has it's own warranty. However when trying to file the claim for the replacement, the serial number for the controller wasn't pulling anything up because it wasn't purchased but rather sent out to me. We tried to troubleshoot a few things and after a few weeks they suggested I create a new account and register it there. They told me to reach out if that didn't work - which it didn't. The email I got with that suggestion from them was from April 28th, 2023. I've since emailed them on 5/1, 5/14, 5/20 and 6/16. All have gone unanswered. It doesn't seem possible to me that they can't figure out how to find the serial number (when I've provided photos) and the history of the replacement process and send out a working device. Normally I wouldn't be too upset but $200 for something to last less than a year and then have the company go radio silent rather than fix it is unacceptable.
Business Response
Date: 07/07/2023
Hi ***************************,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your charge issues and refund request.
After further review of your email , we found the previous SR ********** . And it indicates a repair order in process. In case you need further update or assistance , feel free to contact the person who handled your case.

Sincerely,?
Microsoft Corporation
Initial Complaint
Date:07/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an unauthorized charge for Microsoft 365 family I did a free trial and cancelled same day because my school provided Microsoft office for free I was still charged so I disputed with my bank after 30 days the dispute came back as valid so I was charged back for the fee and asked to request refund from merchant. I worked with an agent over the phone same day as the charge was reversed and she said she cannot refund it because its been more than 30 days so she cancelled the subscription completely and said to reopen the dispute with my bank they declined it a second time and said the merchant has to do the refund. I worked with multiple chat and phone agents and had promised calls from supervisors which never happened. Right now I have paid you guys $106 for a subscription I do not have and nobody is refunding my money. I just want my money put back in my account.
Business Response
Date: 07/07/2023
Thank you for contacting us, Better Business Bureau is not a Microsoft Support Channel. You must visit ******************************************************** call ************ to reach one of our agents to gain assistance. Once you have contacted support you will receive a case number. If the agent is unable to resolve your issue, please reply with your case number to this BBB thread and we will investigate further. We cannot assist you until you have gone through dedicated Microsoft support channels.

Sincerely,

Microsoft Corporation.
Customer Answer
Date: 07/07/2023

Complaint: 20266333

I am rejecting this response because: I already have a case # and have tried many times to resolve this issue. Case# ************

Sincerely,

****************************************
Business Response
Date: 07/18/2023
Dear ****************************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. We have reviewed your case # ********** and see that you were communicated with our agent about your issue, and you were notified about the charge back before moving forward, please continue to communicate with our team.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 09/21/2023
I do not accept the response from Microsoft. I have many case numbers that I did provide a couple in my first email and I have others listed here. I have tried numerous times to get a refund for the 106 that was charged to me for Microsoft family 365 the Microsoft agent cancelled my subscription and I have been rejected from disputing the transaction with ******** twice because they say the vendor verified it as a legit charge. Right now I have no subscription and no refund this is stealing. Everytime I try to ask for a supervisor I am refused one which u will see in chat hostory ss well as call history notations. Please call me ************
Business Response
Date: 09/22/2023
Dear ****************************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau . Could you please provide the email linked to the subscription, we will transfer this information to one of our relationship managers for them to investigate your subscription.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/26/2023
The email address used was ********************** and you can feel free to reach me with any other concerns at ************.
Customer Answer
Date: 09/26/2023

Complaint: 20266333

I am rejecting this response because: the email address used is *********************** This subscription should have never been charged cancelled same day started didnt go through on your end. After calling agent cancelled subscription in attempt to refund no refund provided. Pls refund

Sincerely,

****************************************
Business Response
Date: 09/28/2023
Dear ****************************************,

We have reviewed your case, as you mentioned the subscription has been cancelled by our agent additionally a refund has been issued for the subscription, normally refunds take from 1 30 days on showing in your account depending on your financial institution, we will consider this case as resolved, Thank you for your patience and supporting Microsoft.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/06/2023
A refund confirmation was sent but I no longer have the card they are trying to process the refund to due to disputing it with my bank they issued me a new card. Can you send a prepaid **** card or check instead
Business Response
Date: 10/18/2023
Dear ****************************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, a **** prepaid card is not possible, however the refunds have been processed, please contact your financial institution to finalize the process.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/18/2023
My bank said they still have not received the refund. It has been just about 14 days if not longer. I will need the refund reprocessed or a check sent.
Customer Answer
Date: 10/25/2023
I contacted my bank and they say they have received no refund and it has been well over 10 business days
Customer Answer
Date: 11/01/2023
I have sent many responses about not recovering the refund and now my case is closed. I need this reopened!
Business Response
Date: 11/17/2023
Dear ****************************************

Thank you for contacting Microsoft Corporation via the Better Business Bureau, this is unfortunate to hear, however Microsoft has issued the refunds from our end, we advise you visit your financial institution to find more information about them,as mentioned we have already issued the refunds.

Sincerely,

Microsoft Corporation

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Business Response

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Microsoft is NOT a BBB Accredited Business.