Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,650 total complaints in the last 3 years.
2,327 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an Xbox series X. Upon turning it on I was promoted to enter a password for my Microsoft account instead of using the controller to log in as per usual. I went to verify my login through Outlook app. upon doing so I was verified and approved. Upon returning to the unlock page I was told "my password was wrong." This has never happened before and is a glitch. A glitch that has locked me out of doing anything with the hardware that is my Xbox sitting in my living room. To do anything I must be logged in to my physical xbox and that I can't do. I've spent over 5 hrs. sending reports through every outlet I can find and have had no reply what's so ever on how to resolve this can't even get an email from a person, a chat, nothing. I feel I've no recourse, considering I can't even find a way of contacting this company, but to get there attention through third party means.
Business Response
Date: 08/04/2025
Dear ****** *****,
Thank you for contacting Microsoft Corporation via the Better Business regarding your account recovery issues. We have reviewed your submitted account recovery form and you were not able to provide enough information to validate yourself as the account owner. Your only method to regain account access with be through the account recovery form (**********************************). You can submit the form up to two times per day.
Please try to submit information not previously provided.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:07/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Its their garbage rewards program me and thousands of others were falsely banned. Their support has ignored most tickets, and has ignored all provided evidence. They send the same bot generated answers no matter what's said. It's been a known issue that they even admit since last year. I've personally submitted over 40 tickets, reached their escalation team. All have refused to fix the issue or provide any proof of my wrong doing which they claim is not searches. Yet I sent picture and video proof that I don't and can't use those features. In response to my video they said it was a bot still. How when it's me holding the controller typing in the search that was ironically a deliberate search I did that led to their forums and own pages admitting they are falsely suspending accounts. I just wanna redeem my earned points from the program then delete it as this is the worst company ever.
Business Response
Date: 08/05/2025
Dear ***** *********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft rewards account. We want to inform you that the Microsoft Rewards support team has determined that the restriction on your account might be related to unusual activity detected on your account. Please note that this activity is reported automatically by the system whenever it recognizes some unwanted activity on the account.
If the system detects that the account activities are not being conducted in good faith or appear to be automated, it may flag your account for unusual activity, which might affect your ability to redeem rewards. Please be assured that these account restrictions are temporary and can be lifted if the system observes consistent, good behavior over time.

Since this is not a manually enforced action but an automatic system response, we are unable to take further actions to remove any restrictions on the account at this time. However, we strongly recommend following the provided guide to improve your account standing and have these restrictions lifted: **************************************************************************************************************************************************

With this information provided, we will go ahead and close this case simply as a matter of housekeeping. Thank you for your understanding and patience while we tried to resolve this issue and thank you for being a member of the Microsoft Community!

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/05/2025

Complaint: 23673657

I am rejecting this response because:it's a lie they provide zero proof and won't state what I supposedly did wrong. They e also done a press release admitting to falsely suspending thousands of accounts. I've submitted proof of no wrong doing which they have ignored. Issue 2 it's been since November the system still has not put my account back to normal. I stopped searching for days no fix, I avoided earning other points to help the issue by not doing the read and earn still no fix. The fact THEY REFUSE TO TRULY LOOK INTO OR GIVE A LEGIT REASON WITH EVIDENCE OF WRONG DOING. Is just crazy and highly ignorant on their part. The company needs sued and the rewards program shut down as there is zero support, and they refuse responsibility of the broken system they created. Look at the ******* page, read your own forums, look at Reddit. Countless people all same issue. I doubt thousands of us are lying the same exact way. They need to be held accountable and forced to fix the issue. If you allowed bigger file size or a drop box for attachments I'll send my proof yet again besides the reddit, *******, and your own forums stating same issue and you admitting to the problem yet refusing to fix it. Game insider, true achievements and countless others made articles and interviews with you about the issue. Yet you refuse to fix it why?

Sincerely,

***** *********
Initial Complaint
Date:07/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This happened 3 months ago, I received a message and email stating that my account was hacked. It said passwords and emails were taken off my accounts and I had already changed the password but I was too late. I tried getting in contact with Microsoft multiple times with no success. I have receipts of the emails and everything else showing proof of ownership of that account. I would very much like it if you would help me out with this because Microsoft seems to not want to help, my account that was taken is still up because I check everyday in hopes it doesnt get deleted. Ill attach the proof below.Thank you.Sincerely,**** ******
Business Response
Date: 08/04/2025
Dear **** ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
Please visit ************************************************ provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/05/2025

Complaint: 23672825

I am rejecting this response because:
I dont know how their method is supposed to change anything, I have literal PROOF that its MY account. I feel like as if they didnt even look through the images, those screenshots show how my email and password were taken off my account, it LITERALLY even shows into what supposed email they changed it to, Im not frustrated with you guys, Im frustrated with Microsoft because every time Ive dealt with customer service it has been very very horrible. Its as if they dont care at all. Very poor job on their behalf.
Sincerely,

**** ******
Initial Complaint
Date:07/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to formally request your assistance in obtaining a refund from Microsoft for a defective Surface Laptop I purchased on December 19, 2024, from MicroCenter in ******, **. The device is a ******************** Surface Laptop 15, 7th Edition, purchased for $1,199.99 (totaling $1,298.99 with tax) and covered under a one-year warranty.From the outset, the laptop has been problematic. Within the first month, I had to reinstall the operating system. On July 9, 2025, the device experienced a critical failure, becoming stuck in a Blue Screen error. After extensive troubleshooting with Microsoft technical support, I was instructed to send the laptop in for repair.I shipped the device on July 10, and it was delivered on July 17but to the wrong address. I had to work with my apartment complexs property manager to retrieve it from another unit. After reinstalling all necessary software, the laptop again entered a Blue Screen loop, rendering it unusable.On July 18, I requested a refund. Over the following days, I was redirected between various Microsoft support teams. Despite acknowledging the severity of the issues and the delivery error, Microsoft ultimately informed me that only repair or replacement with a refurbished unit was available. I was also told that a replacement might not match the original color of the laptop I purchased.Given the repeated failures, the inconvenience, and the lack of a satisfactory resolution, I believe a full refund is warranted. I have made every effort to resolve this directly with Microsoft, but have been unable to reach a fair outcome.I respectfully request the BBBs assistance in facilitating a full reimbursement for this purchase.Thank you for your time and support.Sincerely,**** ******
Business Response
Date: 08/05/2025
Dear **** ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:07/29/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in ****** I sent in my Xbox controller for repair due to some button issues. According to the *** tracking, it was delivered back to their repair center, not to me. I still have not received the controller or a replacement.Since ****** *** made multiple calls, used the Xbox Support chat, Microsoft and reached out on Instagram and ******* (X)yet no one has truly helped me. I have recordings of the calls *** made, showing that *** been actively trying to resolve this for over three months.On top of that:About a week before July 11, I called support and was promised a call back within 24 hours. I never got one.Then on July 11, I called again, and was told Id get an update within 72 hours still nothing.Before both of those calls, I also used Xbox chat support multiple times and the agent told me they couldnt help on their end, but would email me a resolution. That email never came.Instead, they sent me a link but it just redirected me back to the same Xbox support page I had already used, which was the exact department I had just spoken to. That loop was incredibly frustrating and made me feel like no one was actually trying to help.Before those I also contacted through instagram and send me a link which was no help whatsoever , I posted through (X) and nothing Eventually, someone helped me thru said to file a *** lost item claim, but it was denied because it was past the 60-day limit. If someone had explained that clearly in one of my early calls/chats, I couldve taken action in time.Right now, I only have 1 other controller which has stick drift Its hard to even use And while I could try to buy another controller, theyre expensive and I shouldnt have to pay $70+ when I already followed all the steps to fix what I had this has been one of the most discouraging customer experiences *** ever had.Please help me resolve this whether thats through a replacement controller, a refund etc *** exhausted every support option I know of
Business Response
Date: 08/05/2025
Dear *** Velazquez ****,

Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your Xbox controller warranty package. After reviewing your complaint and the related information, we found that the package was not delivered to us, nor is it considered lost. According to the tracking details on the *** website, the package was returned to the sender because the apartment number was either missing or incorrect, which may have delayed delivery. Additionally, the sender requested the package be returned. On 04/14/2025 at 10:48 A.M., the package was marked as returned to the sender. All of this information, as of 08/05/2025, can be verified on the *** website. Please review the details on the *** website, as they provide both the recipient's signature and photo proof of delivery. Based on this information, we are unable to take further action. For additional assistance, please contact *** directly. We are not responsible for the resolution provided by ****
Please note that the device is now out of warranty, so we are unable to process a warranty claim for this device.

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/05/2025
Dear Microsoft Team,

I am writing to follow up regarding my warranty claim and the shipment related to it. I have to respectfully push back, as the information provided so far does not reflect what actually happened.
Here are the key concerns:
I physically sent the package from *******,** yet the *** tracking shows it was processed as originating from ********** ,** then returned there. This is confusing and concerning.
I have proof that my shipping label clearly shows my correct Hayward, ** address (though it did not include the apartment number, which I understand. That was my fault).
The tracking also shows the package was signed for by someone named ******** in **********, **. I want to be very clear:
My last name is ********* ****, not ********.
I do not live in ********, nor have I ever.
I never received this package, nor did I request it be returned.
On April 8, delivery was attempted in *******, **, which my residence is in **********, not in *******, so then it was delayed due to a reported missing or incorrect apartment number. Like I said I confirm the apartment number was not on the shipping label but I was never contacted to fix any address issue.
Instead of resolving this locally, the package was shipped to the wrong place, signed for by another person, and then returned to **********, ***
I have not been able to view the delivery photo because it was not available when I clicked on it and I dont understand why these were not provided directly if they are being used to close the case Being told the issue is closed especially since I never received the item and the delivery went to someone else in another state is frustrating and unfair.
The fact that my device is now out of warranty should not disqualify me from support when the delivery issue happened well before expiration and was never resolved properly.
Please clarify how my package ended up marked as originating from **********, **, and why it was returned there instead of being delivered or held locally. I request a thorough review and clear next steps to resolve this issue and ensure I receive the product or appropriate support.

Thank you, I look forward to your detailed response.

Sincerely,
*** Velazquez ****
Initial Complaint
Date:07/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I was attempting to log onto my email through Hotmail and it said that it needed to validate through my phone number which was my old phone number I had when I was in my teens. I then said I dont have that phone number anymore and they instructed me to fill out form to recover my email which Consisted of serial numbers to devices I dont have anymore and credit cards I also do not have anymore. I was looking to log back into my email through Microsoft because *** purchased hundreds maybe thousands of dollars worth a video games and accessories and I am locked out of my account and do not have access to any of them. I am looking to get my old email back or refund my video games that I no longer have access to.
Business Response
Date: 08/05/2025
Dear ******* *******,

Thank you for reaching out to Microsoft Corporation through the Better Business Bureau about your account recovery request. To regain access to your account, you must validate your identity as the account owner using the **** form. If you are unable to do so, we are unable to assist further.

Please go to ********************************** and provide the required information to confirm ownership of your Microsoft Account. This is the only way to restore access. You may submit the form up to twice per day, and we recommend including new information if possible. If you are able to validate your identity but still cannot access your account, please provide the affected email address and the email used to complete the **** form.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/06/2025

Complaint: 23670758

I am rejecting this response because I have tried multiple times to fill out the form, and I have all of the documentation to prove that I have purchased hundreds of dollars worth of games on my bank account and from my debit card and Microsoft still has yet to gain me access to my games I have purchased nor have they refunded me for any new game I have purchased

Sincerely,

******* *******
Initial Complaint
Date:07/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft banned my Xbox account wrongfully for alleged manipulation of Xbox services
Business Response
Date: 08/04/2025
Dear Kaiden *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox account suspension.
We understand how important your account is and appreciate you taking the time to share your concerns. Based on the nature of your case, we recommend that you contact our Xbox Enforcement Team, who are the only group authorized to review and respond to enforcement actions.
You can reach them and submit a case review request through the following link:
**********************************************
Please sign in with the affected account and follow the instructions to view your enforcement history and submit a case review if eligible.
If you have any additional questions or need help navigating the process, feel free to reach out.
Sincerely,

Microsoft Corporation.
Initial Complaint
Date:07/29/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/13/2025, I initiated a warranty repair for my Xbox. It took over several weeks and multiple follow-ups to get a shipping label. The device was eventually shipped to Microsoft; however, it was returned to me unrepaired without any explanation or resolution.Microsoft opened a new case, and I sent the device in again under a second repair on 6/28/2025. On 7/4/2025 I received an email that the repair was canceled without notice or explanation.On 7/17/2025 Microsoft acknowledged all of the issues and promised an update in ***** hours. I followed up several times, and they no longer reply. As of today, Microsoft still has my Xbox, and I have received no meaningful updates or resolution despite multiple calls and emails.
Business Response
Date: 08/05/2025
Dear ****** ****,

Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your Xbox device. After reviewing your complaint and your recent service request **********, we can confirm that our Tier 3 advocate, Jolina, is assisting you with this matter. Please continue to work with our agent so we can resolve your issue. Jolina is part of our Xbox department, which enables them to provide the best possible resolution for your case. We appreciate your patience and cooperation.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/09/2025

Complaint: 23669456

I am rejecting this response because:
After filing my BBB complaint, I was contacted by the Microsoft representative listed in the companys reply. The representative apologized for the way my warranty claim was handled but did not offer any explanation for the repeated failures to complete the repair.
On August ******, the representative emailed me (documentation provided) offering a replacement device and a ******* Game Pass subscription as a resolution.
On August 8, 2025, I received a package from Microsoft/Xbox. Upon opening and testing the console, I confirmed it still has the exact same issue it had when I first opened the claim on May 13, 2025;severely oversaturated display output. I have provided a photo taken this morning that demonstrates the poor video quality.
Previously, Xbox technical support told me that oversaturated display output is often caused by a failed ***. However, in reviewing each of the warranty service receipts Ive received, Xbox has never documented testing or replacing the *** or any related video components.
Further, the console I received on August 8 is not a replacement as promised. I confirmed this by checking the serial number, which matches the same console I have sent in multiple times. I have provided a photo of the serial number as proof.
It has now been almost three months since this warranty claim began, and I have experienced repeated delays,misrepresentation, and failure to honor repair and replacement commitments.
Requested ********************start="1771" data-end="1774">
I am requesting Microsoft fulfill its replacement promise by providing:
A brand-new Xbox Series X 2TB Disc Drive Galaxy Black console
A 6-month Game Pass subscription as goodwill for the prolonged inconvenience and repeated failed repairs
I am prepared to provide all related correspondence, repair receipts, and photos to support my claim as well as any requested media communications. I respectfully request prompt action to resolve this matter once and for all.

Sincerely,

****** ****
Business Response
Date: 08/21/2025
Dear ****** ****,

Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your Xbox device.

Following a review of your complaint and service request **********, we can confirm that our Tier 3 advocate, Jolina, has been assisting you with this matter. On July 17, you reached out about poor video performance on your Xbox console. After sending the device in for repair, you received a notification that the shipping label had been canceledeven though the console had already been delivered to our service center.

To resolve this, we initiated a lost-in-transit claim and, with support from our higher-level team, processed a replacement device.

While you successfully received the replacement unit, the same video issue persisted. Upon further investigation, we discovered that the Night Mode setting was enabled on the console, which was affecting video performance. Disabling this setting resolved the issue.

In addition to resolving the technical concern, we reinstated your Game Pass subscription due to lack of usage and issued three complimentary months of Game Pass Ultimate as a gesture of goodwill.

Before closing the case, Jolina followed up with a callback on August 12 to confirm that:

The video issue was resolved
The replacement device was received
The subscription was reinstated
The complimentary Game Pass Ultimate was successfully applied

Based on this resolution, we will now proceed to close the complaint, as no further action is required.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
The final representative that I worked with was able to troubleshoot the replacement Xbox and resolve the issue. They also offered the game pass as compensation for the 3-month warranty ordeal.
While this could have been resolved much quicker, I am happy that we finally got there.
Sincerely,

****** ****
Customer Answer
Date: 08/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
The final representative that I worked with was able to troubleshoot the replacement Xbox and resolve the issue. They also offered the game pass as compensation for the 3-month warranty ordeal.
While this could have been resolved much quicker, I am happy that we finally got there.
Sincerely,

****** ****
Initial Complaint
Date:07/28/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I have been locked out of my Hotmail account ******************** for over two weeks. Every time I try to sign in, I receive the error:Try again later We can't sign you in right now.When I attempt account recovery or password reset, I am asked to verify my identity by entering a code. However, the verification code is never delivered, leaving me unable to proceed. I have tried multiple browsers, devices, private/incognito modes, and completed the account recovery form at *****************************, but Im stuck in a loop with no resolution.This account is important and active, and I need assistance recovering access. I have tried chat, phone, email, and nothing works to get assistance.I am requesting direct human help to restore access Thank you in advance for your help. I sincerely appreciate your attention to this matter.Sincerely,****** *****
Business Response
Date: 08/05/2025
Dear ****** *****,

Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your account recovery request. We were unable to locate an ACSR form associated with the affected account. Please note that this is the only way to recover access to your account.

Please visit ***************************************; to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/19/2025
This message is to confirm that my hotmail outlook issue, case ID number ********, has been resolved.

Thank you very much!
Initial Complaint
Date:07/28/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft is a scam of a company. They refuse to let me cancel my subscription. I was told it would be cancelled on the 15th of July and they keep creating excuses saying they will send it to the team and nothing happens. They are purposely taking as long as possible so I can be billed every month. This is wrong, I have reached out to their employees named Athili ****, Sagar Arya, ******** **** and ****** ******. Emails: *************************************** ****************************************************************, *************************************************************, *************************************************************** They lie and claim they put my ticket on priority but it should not take this long to cancel an account when I was assured it wouldnt take longer then the 15th. Microsoft is known for this type of illegal scammy behavior. I want my account cancelled. I know if anyone from the company responds to this they will pretend like they are helping me to cancel it but wont actually cancel it.
Business Response
Date: 08/04/2025
Dear ****** *********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Commercial Billing Team to investigate this matter and work with you directly toward a resolution. You will be contacted shortly.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation

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Microsoft is NOT a BBB Accredited Business.