Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,650 total complaints in the last 3 years.
2,329 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Skye ****** ************ with US subscription for my wife ***************** *********************** end of December, 2023. She can dial out, but callers to this ****** always get the busy signal. I tried to work with Microsoft support many times but they're useless. BTW, Microsoft Skype doesn't even have a customer support phone ****** that I can call.
Business Response
Date: 01/16/2024
Dear ***************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:01/11/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft charged me for Microsoft 365 on December 3, 2023. I need to cancel the service but cannot access my account online. I need to speak to a real person. Because my login details don't work, I have to get help from Microsoft. I have called the phone numbers I have found, but there is no option to speak to a real person. Somehow, I find this reprehensible. They are free to charge my credit card but unavailable to speak with me about a problem. I don't think I can even cancel the service since my login efforts are unsuccessful. Can you exert any pressure or influence at Microsoft in order to get them to provide the phone number of a real person?
Business Response
Date: 01/16/2024
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 01/16/2024

Complaint: 21134457

I am rejecting this response because:
I was contacted by phone on Friday, January 16, by a person who told me that I would receive a call from someone in BIlling. I have not heard from them yet. In addition, he did not seem to fully understand my dilemma. Rather, it seemed he was eager to send me to someone else.

Sincerely,

*******************************
Business Response
Date: 01/25/2024
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ***** has been working with you on this issue. Upon checking, we were able to confirm the case remains open and being worked on by our agent.Please keep collaborating with our agent towards a resolution.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:01/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Office ************** 2021, and the reps are unable to get it installed on my computer. After speaking with a Rep for over an hour he was still unable to figure it out. He told me that his supervisor would be calling me in 10 minutes, and no one has called me back. There's no customer service number to call them so I used the chat and still no assistance. I asked ******* ********************* on the chat for a refund, and he stopped responding.
Business Response
Date: 01/16/2024
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:01/11/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a game called Baldur's Gate 3 digitally through the Xbox Store via my Xbox Series X on December 26th. Since then I've greatly enjoyed my purchase, but on January 7th the game suddenly stopped working. When I try to load the game it crashes and kicks me back to the Xbox dashboard. I looked online for fixes and tried contacting Xbox Support, but in the end there is no fix for this problem without factory resetting my entire system which is not something I'm willing to do for a single game. I'd have to restart everything and not just this single game. I asked for a refund, but would be happy with a physical copy to replace the digital version that will not work. My request has fallen on deaf ears. I will attach a link to a video showing what happens when I try playing the game. I was unable to finish the game and I believe I was only a 1/3 of the way through.*****************************
Business Response
Date: 01/16/2024

Hi ***********************,
Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your game issues.
After further review of the email address *********************** and did not locate any purchase in the last 90 days.
Please provide the email address in which you made the purchase and your previous case for further assistance.
We will wait for your response.
Sincerely,?
Microsoft Corporation.
Customer Answer
Date: 01/16/2024
The email associated with my purchase was ***********************
Customer Answer
Date: 01/24/2024
This issue has not been resolved. I already told them the original transaction was made under the email ***********************
Business Response
Date: 01/26/2024

Hi ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau your subscription cancellation issues.
We processed the refund on your account ****************** and proceeded with the refund Order 9973349665

Generally, refunds will be received within 72 hours, but may take up to 30 days depending on your financial institution's individual policies.
If you need further assistance, feel free to visit Microsoft.com.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 01/26/2024
The email you said you processed the refund to isn't mine. It is to ***********************
Business Response
Date: 01/29/2024
Hi ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau your subscription cancellation issues.
Please let us know the in which account you made the purchase to review further.
We will wait for your response.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 01/30/2024
I'm confused. You guys said you already refunded it on an email I've never heard of. I've told you twice now that the purchase was made on ***********************
Customer Answer
Date: 01/30/2024
I see the refund for $52 on my bank statement, but did I get the remaining $20 back on my xbox account? The remaining was paid with Microsoft credit I had saved
Customer Answer
Date: 01/30/2024
It appears everything is resolved now
Customer Answer
Date: 02/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:01/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reached out to Microsoft support on Dec 26, 2023 for 2 different issues:1. A code I received with a new pair of headphones was suppose to redeem a Dolby Atmos 2 year subscription. Code would not work, said I already owned the product despite it not working. Microsoft support did not help past giving me basic instructions on how to redeem codes. I ended up getting a new code from the headphone manufacturer and that worked. So Microsoft solved nothing.2. I purchased an Xbox Series X from bestbuy bundled with a 2 year Xbox live subscription back in winter 2021. When setting this up I accidentally bought 2 more years of Xbox live. When I contacted MS support to get a refund, they said they couldnt and I would just have 4 years of Xbox live and gave me an extra month free for the inconvenience. I have reached the 2 year and 1 month **** and my Xbox live subscription expired. Contacted support to have them look into this and they have done nothing since 12/26/2023 other than tell me they are working on it. Their last email to me was 12 days ago now and theyve ignored my latest email from yesterday asking for an update.
Business Response
Date: 01/16/2024
Hi *****************,
Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox live subscription and refund request.
We regret informing you that the due to the time we cannot refund you any order since the timeframe for refund request is 14 days after making the purchase.
We are sorry for any inconvenience that this may have cause you.
For future issues, please visit Microsft.com.
Sincerely,?
Microsoft Corporation.
Customer Answer
Date: 01/16/2024

Complaint: 21133649

I am rejecting this response because: This solves nothing. If you don't want to refund me the $400 it cost for 2 years of Xbox live service then just give me the 2 years I paid for. I paid for the subscription through November ****. The most infuriating part is I wasn't even asking for a refund from the beginning, I was just asking Microsoft to look into the Xbox live subscription issue and provided the receipts they asked for over 3 weeks ago now. I have even attached the email of my correspondence with Microsoft support where you can see that they haven't responded since Dec 30, 2023.

Sincerely,

*****************
Business Response
Date: 01/26/2024
Hi *****************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox live subscription and refund request.
We regret informing you that the due to the time we cannot refund you any order since the timeframe for refund request is 14 days after making the purchase.
We are sorry for any inconvenience that this may have cause you.
For future issues, please visit Microsft.com.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 01/26/2024

Complaint: 21133649

I am rejecting this response because: Obviously Microsoft is not even reading this complaint because their response is the exact same as the previous response. I know it's past 14 days since the purchase, I purchased the Xbox live subscription like 2 years ago. The problem is I should have 2 more years of Xbox live service paid for and either due to a clerical error or a technological error, my service expired and I am now forced to pay for it a 2nd time. So long story short, I gave Microsoft money and they are not giving me the product. I don't know what more I can do to explain this situation, I have provided all documentation needed and all I was ever asking is for Microsoft to look into it but clearly they are using an AI to respond to these messages because they do not care which is why they are infamous for their bad customer service.

Sincerely,

*****************
Business Response
Date: 02/01/2024
Hi *****************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox live subscription and refund request.
We regret informing you that the due to the time we cannot refund you any order since the timeframe for refund request is 14 days after making the purchase.
We are sorry for any inconvenience that this may have cause you.
For future issues, please visit Microsft.com.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 02/01/2024

Complaint: 21133649

I am rejecting this response because: once again, Microsoft is not even reading the complaint. I will reject these till the end of time if I have to. Microsoft took my money, and will not give me what I paid for. I did my part to explain the situation and provided receipts. Im not asking for a refund, I am asking for you to give me what I paid for.

Sincerely,

*****************
Business Response
Date: 02/07/2024
Hi *****************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox live subscription and refund request.
We regret informing you that the due to the time we cannot refund you any order since the timeframe for refund request is 14 days after making the purchase.
We are sorry for any inconvenience that this may have cause you.
For future issues, please visit Microsft.com.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 02/07/2024

Complaint: 21133649

I am rejecting this response because: this is rejection #5 now I think. Microsoft is not even reading my complaint and using an automated system or AI to respond to these.

Sincerely,

*****************
Business Response
Date: 02/19/2024
Hi *****************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox live subscription and refund request.
We regret informing you that the due to the time we cannot refund you any order since the timeframe for refund request is 14 days after making the purchase.
We are sorry for any inconvenience that this may have cause you.
For future issues, please visit Microsft.com.
Sincerely,
Microsoft Corporation.
Initial Complaint
Date:01/11/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Between Jan. ***** **** I made several attempts to reach someone from this company for help with a subscription that I purchased as well as a new laptop. Each time they have an automated voice call, but no human and then after being places on hold for forever, the line diconnects.
Business Response
Date: 01/18/2024
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 01/19/2024

Complaint: 21131230

I am rejecting this response because: I am waiting to be contacted. This software has causes isses on my pc and attempts to reach anyone have been unsuccessful.

Sincerely,

*******************
Customer Answer
Date: 01/22/2024
Despite providing information to *************, has continued to request that I send him nonexistent error messages, rather than actually contact me and discuss the issues and provide actual service.
Customer Answer
Date: 01/26/2024
Microsoft contacted me today and I was able to address concerns. Please close the case. Thank you!
Initial Complaint
Date:01/11/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Xbox account was banned 1/9/24, I had an issue with another player the day before. I was threatened by this player that he would ****** and Come to my state, meaning he was hacking my information. I did get upset at this and might had said a few choice words but I feel like my words compared to what he said to me was mild. I have never had a strike or any type of issue with xbox. I have been a loyal player to this company and to be banned after no previous issues with no warning is unfair. On my xbox I have thousands of dollars invested and to lose it all because of one banter between gamers is ridiculous. I would like for Xbox to do better as I've wasn't even given a reason to why my account was actually banned for. They gave me a list of why it could had been but never an actual reason to why. I would like to mention this has happened to a lot of other players that have lost their account and have never been told why!
Business Response
Date: 01/16/2024
Hi *************************,
Thank you for?contacting Microsoft Corporation via the Better Business Bureau, regarding your enforcement action of your Xbox account.
We would like to inform you that we have sent your case to our Enforcement team for further review and will update you as soon as we get the outcome of the investigation.
Sincerely,?
Microsoft Corporation.
Customer Answer
Date: 01/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:01/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/25/2023, I built a new computer and went to the Microsoft website to buy Windows 10 for it. I found the option to download the installer onto my external hard drive. I do not recall seeing any warnings indicating that it would completely delete everything on my external hard drive. The installer needed less than 8GB of space, but it created a 32GB partition on the drive, and unallocated the remaining space of my 4TB drive. This deleted over 400GB of data from that hard drive. I had to send my drive off to a data recovery center to hopefully retrieve some of the data, the most valuable being irreplaceable photos of my son's childhood.I went back to see if I missed the warnings. There are warnings; however, you must expand the instructions section under the download button (picture of this uploaded). In 2021, I had downloaded the exact same Windows 10 installer to a blank 8GB USB drive. Since it didn't cause any issues back then, I didn't reread the instructions to repeat the process this time.Even if I had read the instructions again, the warning was in the SAME FONT and COLOR as the rest of the text, and was easily missed. This is horribly inadequate. Before performing a step that can cause a catastrophic loss of data, there should be bold, unmissable, "Do Not Continue Before Acknowledging This Warning" Popups. I cannot get in touch with Microsoft. I called the phone number listed, but it's virtual attendant told me to use the website and hung up on me. Now every time I call back, it remembers me, tells me to use the site, will not accept any inputs, and hangs up on me. The support page does not load. It states: "Bad Request - Request Too Long". It is ridiculous that I can't speak with anyone about this issue.
Business Response
Date: 01/16/2024
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:01/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1.10.2024, I tried to create a new MS ******** in my copy of MSWord, a product I have repeatedly purchased, updated, and repurchased for over 30 years. It is not allowing me access to create new ********s or edit okd ones. All efforts to resolve this thru MS have met with an absence of practical help.My efforts include, as of 1.10.2024, repurchasing a new copy of MS ****** Suite though I had not been contacted about any expiration of the current product. when that did not work, I signed up for a "free trial" of the same -- also attached to my email address -- but no luck with either purchase.In short: I am unable to create or edit any word ******** despite purchasing MS****** anew, nor can I sign in to my account. Instead, all ********s open with a header saying my personal ********s are read only.I tried calling MS for help. I asked for sales. I asked for tech support. I asked for tech support for sales. All help was unsuccessful, just AI call fielding with no access to real help, human help. I tried every number I was given, including online text help (more AI) and the online community forums.It is irresponsible and unethical of Microsoft a complete lack of human service. This, in *** of itself, is a problem. Ergo, I believe this is the only recourse available to me. I need access to my own work and access to the ability to create new work.
Business Response
Date: 01/16/2024
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 01/25/2024
On Jan. 24, ****, Microsoft finally had a person call to respond to my effort to resolve an issue dated Jan. 16, ****, per your email of that date.

The issue is half resolved. While the billing portion is resolved, the account related to/ confused with my personal email remains unaddressed and unresolved.
Business Response
Date: 01/26/2024
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, we are glad to hear that your issues solution has advanced, please continue to work with the agent to finish your request.

Microsoft Corporation
Customer Answer
Date: 01/26/2024

Complaint: 21128504

I am rejecting this response because it is a response to only a piece of my original complaint. There are three issues I had to bring to the BBB in order to get a concrete response from Microsoft -- for only one of the issues, namely the billing issue.
There remain two other issues: 1) the confusion surrounding my access to ************************* with my personal email, an old work account with a work email, and my grad student MS ****** account which appears to be active but unavailable. This chaos needs sorting and to do so, I need human help from MS and 2) getting human help has proven time consuming, frustrating, and impossible (literally, impossible). One cannot file complaints with the BBB just to have access to human support from Microsoft. That is irresponsible on their part and really frustrating for individuals. This needs fixing.

Sincerely,

***********************
Business Response
Date: 02/02/2024
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, the BBB platform I not a Microsoft support channel, to answer your questions please keep in communication with our agent or open a new ticket by calling or visiting **********************************************************.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 02/05/2024

Complaint: 21128504

I am rejecting this response because it is inadequate for the situation. In fact, the latest response proves the original complaint: that Microsoft does not provide adequate support for its customers as it is impossible to speak to a human being for help. If one has a complex question or a preference for human support, that customer cannot access support from a human being. This leaves customer needs unmet, generates unnecessary stress and wastes my time. Ex: I have questions about my account and I cannot get help.

Sincerely,

***********************
Business Response
Date: 02/07/2024
Dear ***********************,
Thank you for reaching out regarding Microsoft Corporation.
Microsoft provides several avenues for contacting our support staff. Depending on your preference and the nature of your issue, you can choose from the following options:
Microsoft Community Forums: Our community forums are a great place to engage with other users, ask questions, and share experiences related to Microsoft products. You can find answers, troubleshoot issues, and participate in discussions. Visit the ************************************************ to explore this resource.
Phone Support (US): If you prefer direct assistance, you can call our toll-free number: ****************. Our knowledgeable agents will guide you through possible solutions based on your specific problem.
Online Help and Chat: Sign in to your Microsoft account and visit the ********************************************************** page. There, youll find self-help options, live chat with specialists, and additional resources.
Feel free to choose the method that best suits your needs. Were committed to ensuring your experience with Microsoft is smooth and efficient.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 02/08/2024

Complaint: 21128504

I am rejecting this response because my original complaint (access to "real" i.e. human customer support) remains unaddressed. My account questions remain unanswered and online account access now has shifting information. MS has not responded. Not one person from Microsoft has called, left a phone number, or even emailed this information to me for help -- nothing. This seeming disdain for normal business interaction is arrogant and disgusting and does not serve the customer at all.
Sincerely,

***********************
Initial Complaint
Date:01/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently purchased office 365 for business and am having a number of issues with my account. I have been trying all day to get ahold of someone for assistance but have not been able to speak to a person yet. I've submitted multiple requests for assistance and still havent received a response. Can someone please reach out to me to help fix this.
Business Response
Date: 01/16/2024
Dear ********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation

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