Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,665 total complaints in the last 3 years.
2,336 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/21/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased Microsoft 365 on 12/24/2023 and had a problem with the software on 12/25/2023. We called back on 12/25/2023 with a technical question and Microsoft CHARGED US A SECOND TIME for the Microsoft 365 package. Microsoft has refused to credit the erroneous second charge! Why would anyone purchase the software package twice! We want the second charge credited. We called Microsoft several times and they claimed they would credit the incorrect second charge, however, they never have. The last call the representative said they were having technical issues with their computer and would call us back - they never called back! On one call I spoke to ************************* and she said she would remove the charge and provided a case # **********. The charge still has not been removed.
Business Response
Date: 02/26/2024

Hi ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your charge incident and refund request.

We have reviewed the account **************** and found the duplicate charge,due to the issue we decided to compensate you and gave you the funds.
Order 2829383174
Amount ***** USD

Generally, refunds will be received within 72 hours, but may take up to 30 days depending on your financial institution's individual policies.
If any other issues arise you may contact us at Microsoft Support and one of our support representatives will be happy to provide further assistance.
We sincerely apologize for any inconvenience that you have experienced, and I appreciate your understanding and patience while this problem was investigated.

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 02/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, AS LONG AS OUR REFUND TAKES PLACE IN A TIMELY MANNER.

Sincerely,

***********************
Initial Complaint
Date:02/21/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
WHY IM BEING CHARGED TWICE ***** A YEAR AND 9.99 A MONTH FOR THE SAME SERVICE? IT DOESN'T SHOW IN MY ORDER HISTORY BUT IT IS BEING TAKEN OUT ONCE A YEAR AND EVERY MONTH FOR THE PAST 2 YEARS. WHICH YOU HAVE NO RECORD OF WHATSOEVER I ONLY KNOW THIS BECAUSE I HAVE SCREEN SHOTS FROM THE *****
Business Response
Date: 02/27/2024
Dear ************************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 02/27/2024

Complaint: 21326539

I am rejecting this response because:
This goes back to 2023 and I have been charged 2 times for one service and they have no record of it, ***** a year and 9.99 a month for two years straight. And they acted as though they are going to fix it but they act as though they don't see the charges but my bank does contact *************** They have proof I had to report it as fraud, and the only way that will change is if I get my money back. But I posted this to social media and there are similar cases, and no one has gotten their money back. They apologize all day but no money is returned and their **************** in another country and they do nothing and have no plans to! I don't trust them, as a result they are holding my information hostage but I'm ok with it. I will not allow them to keep stealing funds from customers and nothing happens God know how much has been stolen and how many people are affected but remain silent. Silence is not working. Fix your system this is allowed on purpose.

Sincerely,

************************************
Business Response
Date: 03/07/2024
Dear ************************************,

Thank you for reaching out to us, we understand your position, we would like to apologize for all of the inconveniences you have experienced, we recommend you place a charge back on the charges with your financial institution until we are able to locate the charges, as well to keep in communication with our agents and provide them all the information they might need in order to place a refund for you.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/07/2024

Complaint: 21326539

I am rejecting this response because: no actions have been taken at all. Just redundant questions. Trying to find a way out.

Sincerely,

************************************
Initial Complaint
Date:02/21/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Every month I pay for xbox ultimate for my son and myself at $17.92 a month. On 2-19 it was request that I sign into my xbox via my password. Whenever I would reset the password it would fail to accept the log in with the new one and would request another new password. After several attempts it has now locked my account. I have submitted several account recovery forms which included the credit card I used to pay for my subscription and they have come back as declined. There is no way to speak with someone at Xbox to prove that this is my account and that I am who I say I am. So they are failing to provide the service, the means to reset the service, and failing to provide a chance for anyone in my situation to speak with someone in that regards. At this time while ideally I would like to access the games myself and my family enjoys and would prefer human contact to reset my account. I would also not like to be charged if they refuse to provide me said service and have no way to speak someone about either resolution.
Business Response
Date: 02/26/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:02/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In November 2022, I wrote a large order with **** Corporation for a new Desktop computer and third-party services from Microsoft. In order to set up and configure the Microsoft services, I need to access my Microsoft account which was set up many years ago. Microsoft told me that my Microsoft account had been locked and that I need to complete the Microsoft account recovery process. After submitting the requested information to Microsoft, I received an email from Microsoft (******************) stating that this is not a Microsoft issue and that I needed to contact my ******** Service Provider which is ******** I then called ******* and they stated that it is a Microsoft issue.Bottom line, **** says its a Microsoft issue; Microsoft says its a ******* issue; ******* says its a Microsoft issue. Worst yet, there is no way for me to contact a real person at Microsoft to fix the problem. I'm paying for Microsoft services that I can't use. No problem report with a tracking number so I have no way to resolve the problem.This is a serious problem that needs to be resolved ASAP.********************************* **, Home: **************
Business Response
Date: 02/27/2024
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I look forward to working with Microsoft Corporation / Account & Billing Team to resolve this issue.
Sincerely,

*******************, ****** **
Home **************
email: *******************
Customer Answer
Date: 03/07/2024
On February 21, 2024, I submitted BBB Complaint #********. Microsoft responded and said that they had assigned a technical expert to resolve the problem. I accepted their response and the case was closed. As of today March 7, 2024, I've had no contact with this technical expert and the problem has not been resolved. I am still locked out of my account. A ******************** Priority Case #********** has been opened. I am requesting a telephone discussion with the Microsoft technical expert to resolve this problem as soon as possible.
Business Response
Date: 03/14/2024
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/15/2024

Complaint: 21325515

I am rejecting this response because: The merchant promised this action a few weeks ago and has not completed it.
I've tried to contact this merchant several times at several customer service phone numbers and have never been able to discuss my complaint with a person.
My account has been locked for more than a month. Now I am looking into an expensive work-around due to their unresponsiveness to a customer complaint.
Sincerely,

*******************
Business Response
Date: 03/28/2024
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request ********** which has been the one where we have had contact with you, we see that our Tier 3 advocate ******* has been working with you on this issue. Please be assured that any resolution provided is in accordance with our terms, conditions, and policies, which we are required to uphold. Should you need any additional support or clarification on this matter, do not hesitate to reach out.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/29/2024

Complaint: 21325515

I am rejecting this response because:
In the nearly two months since my initial complaint, I have never spoken with a Microsoft representative to work on resolving this issue.
I did receive a message from Microsoft blaming someone else other than Microsoft.
This issue has NOT been resolved. My Microsoft account is still locked and I have no way to recover it. Microsoft customer service is poor.
Sincerely,

*******************
Business Response
Date: 04/26/2024
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ******* has been working with you on this issue. Upon checking,we were able to confirm the case had been closed as our agent provided the instructions you need to follow to be able to regain access to your account, as theres no further support our agents can provide on this matter.

Please let us know if you are able to regain access to your account so we can determine our next steps.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/28/2024

Complaint: 21325515

I am rejecting this response for the following reasons.
1) Tier 3 advocate ******* has NOT been working with me on this issue. I've had NO phone contact or other direct communications with *******.
2) The issue has NOT been resolved. A message from Microsoft claimed that they had resolved the issue. Their resolution was to blame my ISP ******** The problem is not with ******** Both ******* and **** (Microsoft products were purchased on a **** contract) indicated that the problem is with Microsoft.
3) The instructions from Microsoft to follow to regain access to my account do NOT work. I've been trying to this to Microsoft for more than two months without success. I called several Microsoft "customer service" phone numbers that led me to their automated call center with NO success. Each phone call ended with Microsoft automated system disconnecting me without contact with a person about the issue.
I no longer purchase products from Microsoft.
Sincerely,
*******************

Business Response
Date: 05/06/2024
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request, we were able to confirm the case has been closed as our agent stated theres no further assistance we can provide on this matter as the account has been marked as compromised. We understand this isnt the resolution you had hoped for, but this is based on our policies and procedures, so we stand by our advocates resolution.

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,
Microsoft Corporation
Business Response
Date: 05/06/2024
The customer has already been informed there's no further assistance we can provide for the account, but they keep rejecting, please close the complaint next time they reject as it's an unsatisfied customer.
Initial Complaint
Date:02/20/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/9/2024 I purchased the Microsoft 365 Family plan for ***** a year, with tax ******. I set up my email and 365 account according to their instructions. I may have checked my email a couple of times after purchasing and set up a few contacts. I didn't have an immediate need to use the email account since I already had one. I mainly purchased this service to use Word, Excel, and PowerPoint for my personal use. On 2/9/2024 I tried to log on and got this message "Your account has been locked. We've detected some activity that violates our Microsoft Services Agreement and have locked your account. To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place." I followed the instructions and submitted the form to validate I was the owner. I received a ticket number SIR18107227. My recovery request was assigned to issue number *********, rep name ****. I was supposed to receive a response within 24 hours. I didn't hear anything. I emailed them again on 2/12/204 with answers to questions listed in issue number *********. No response, I submitted an appeal to the suspension form again on 2/14/2024, SIR18154534. I received a response on 2/16/2024 by a rep names ******. They validated me as the owner with the questions I submitted in issue *********. I was to wait from an update from the Online Safety Enforcement team. On 2/17/2026, I received a response from **** that was account was disabled to a serious violation of the Microsoft Services Agreement with a link. The link provides a list of items that were violation, None of which I have done. I never even got to use the service except check emails. I never sent any emails from that account. I've asked them repeatedly in these requests to tell me what was violated and they have failed to provide any information. I think my account was hacked and they do not want to admit it or do the necessary research to validate it.
Business Response
Date: 02/26/2024

Hi *********;

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding the enforcement action on your account.
We have reviewed further your account ************************* / ******************* and did find any issues detected.
In case you need further assistance, feel free to contact us at Micorosoft.com or reopen your case if you have any other inquiry related to the enforcement action.

Sincerely,
Microsoft Corporation

Customer Answer
Date: 02/26/2024

Complaint: 21322601

I am rejecting this response because: The answer provided was not clear. I still did not receive a valid explanation for why the account was locked and I'm prevented from further access to any Microsoft accounts. I only had this account for 1 month, maybe even shorter since I don't know the actual date the account was locked. I never sent any emails, I only contacted 2 people on **** to connect and that is all. I never emailed anyone my new email address. The Account was set up under **************************** They only referenced my gmail and yahoo accounts. I want a refund for the purchase plus tax of ******. This service is unacceptable and I no longer wish to use their services because of this ordeal.

Sincerely,

*****************
Business Response
Date: 03/11/2024

Hi *********;

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding the enforcement action on your account.
As mentioned previously, we have reviewed further your account ***************************** / ******************* and did find any issues detected.
And no recent purchase or active subscription.
In case you need further assistance, feel free to contact us at Micorosoft.com or reopen your case if you have any other inquiry related to the enforcement action.

Sincerely,
Microsoft Corporation

Customer Answer
Date: 03/15/2024

Complaint: 21322601
Microsoft Account Email: ****************************

I am rejecting this response because: The same response was provided as before. It doesn't appear that Microsoft is interested in providing any details on this complaint. I'm attaching a screenshot of the payment I made to Microsoft on 1/9/2024. Another screenshot is attached of the error I receive when trying to log into **************************** ******************************************** is not my account email, it was set up on the account as an alternate email. There is no active account because you, ********************, locked it and canceled it. Microsoft has not provided any details on why this account was locked. I can't call any of the customer service numbers because when I initially called I told the automated system my account was locked. The system provided me details to the same link in the attachment and hung up. When I called customer service again I got the same message like the system knew I called in before and hung up. When I go to the Microsoft website, the only way I can contact customer care is to log into my account, which I can't. I am stuck in the endless loop where no one at this company wants to help or care. Microsoft has my money for a service I can't use and only had for 1 month instead of the year I paid for. If I continue to get the same response from Microsoft, I will have no other option but to take this matter to another level.

Sincerely,

*****************
Business Response
Date: 03/26/2024
Hi *********;

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding the enforcement action on your account.
We have created a new ticket for assistance case ID is **********
Sincerely,
Microsoft Corporation

Customer Answer
Date: 03/28/2024

Complaint: 21322601

I am rejecting this response because: Microsoft assigned another case ID and requested the same information I sent previously. It seems that I'm caught in an endless loop of providing the same information over and over and waiting again for the Online Safety Team to do whatever it is they do. I've already completed the information and confirmed who I was. This appears to be a delay tactic. I'm not satisfied with having to do this all over again. I need an actual response from a real person on why the account was locked and why they wouldn't unlock it. It's been since 2/9/2024 that this has been going on. This is bad customer service.

Sincerely,

*****************
Business Response
Date: 04/17/2024
Hi *********;

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding the enforcement action on your account.
Your case is under in investigation. Ticket ID **********
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ****** was able to resolve the issue and the block was removed on 4/8/2024. Please refer to SIR18644414.

Sincerely,

*****************
Initial Complaint
Date:02/20/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft have been taking money out of my credit card account. I have tried contacting them to stop but they do not have a working phone number. The money they are taking out of my account is unauthorized and I have not made any purchases through them.
Business Response
Date: 02/26/2024
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 02/27/2024

Complaint: 21320511

I am rejecting this response because: the issue is not resolved. they are only indicating they will investigate.

Sincerely,

***************************
Business Response
Date: 03/11/2024
Dear ***************************,

Thank you for reaching out to us, we have checked your case, we can see that the agent was able to get a hold of you and provide you with the support you had requested, Microsoft will no consider the case as closed, we thank you for your patience.

Sincerely,

Microsoft Corporation
Business Response
Date: 03/11/2024
Dear ***************************,

Thank you for reaching out to us, we have checked your case, we can see that the agent was able to get a hold of you and provide you with the support you had requested, Microsoft will no consider the case as closed, we thank you for your patience.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:02/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been getting watched without my permission. Also recorded and people are controlling npcs also Im in someones sever I didnt accept.. Ive been gaming since I was 2 so Im ready to *** if I dont get help because Im getting cheated everyday and now I want to kill people xbox acc name is KSI YUNGWILD & first Xbox acc TIGER INFINITY
Business Response
Date: 02/26/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:02/20/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/18/24 I tried to purchase 800 Robux for my daughter on her Xbox. It got denied due to an Xbox error. It told me to try again which I did. The 2nd attempt also had an error. I shut down her Xbox to restart it and got 2 emails from PayPal thanking me for my orders. If I would have wanted to pay $20 for Robux, I would have paid $20 instead of $10 twice because you get more Robux the more you spend. I called Microsoft and requested a refund online and they denied it. It was their error, not mine. Make it right
Business Response
Date: 02/26/2024
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 02/27/2024

Complaint: 21318443

I am rejecting this response because:
someone called me once, left a message and asked when they could call me back. I gave them times I was free and they never called me back.

Sincerely,

*********************
Business Response
Date: 03/11/2024
Dear *********************,

Thank you for reaching out to us, we have checked your case, we can see that the agent was able to get a hold of you and a refund was issued, Microsoft will now consider the case resolved,thank you for your patience.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:02/19/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**Subject**: Urgent Resolution Needed for Unjust LinkedIn Account Restrictions **To**: Microsoft Corporation *************************** **CC**: Better Business Bureau **Dear Microsoft and LinkedIn Legal Teams**,I am writing to urgently request the resolution of restrictions placed on my LinkedIn accounts without proper justification or clear communication. Despite numerous attempts to resolve this issue through LinkedIn's support channels(attached latest email), my professional activities remain severely impacted.**Key Points**:- **Affected Accounts**: ************************* - **Issue Discovery Date**: January 11, 2024.- **Attempts to ******************* communications with LinkedIn support and a BBB complaint (ID: ********* have not yielded a solution.- **Impact**: The restrictions have hindered my ability to network and pursue career opportunities.**Requested Actions**:1. **Immediate Account Restoration**: Lift the restrictions to allow full access to my LinkedIn account.2. **Clear Explanation**: Provide a detailed reason for the account restrictions.3. **Improved Support**: Enhance communication channels for resolving such issues promptly.**Conclusion**: As a dedicated LinkedIn user, I seek a fair review and swift resolution to continue my professional engagements on the platform. I request a response within 3 business days to discuss a pathway to resolution.**Sincerely**, *************** Product Leader, ******** **************** **** **** ***************** ***************** | 0086-18705928502
Business Response
Date: 02/26/2024

Dear *****
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your LinkedIn account issues. We have reached out to the LinkedIn team and have asked them to review your case further.
We will update as soon as possible.
Thank you for your patience while this case is being investigated.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 02/26/2024

Complaint: 21316997
CC: BBB

Dear Microsoft Corporation,

Thank you for the quick response and for considering my LinkedIn issue. I'm eager to collaborate with the LinkedIn team towards a solution review. Looking forward to a positive solution.

Sincerely,
Vanda Geek
Customer Answer
Date: 02/27/2024
Complaint ID: ********

Subject: Request for Immediate Resolution: LinkedIn Account Verification Issue

Dear Microsoft Corporation and LinkedIn Team,

I appreciate your attention to my case regarding the verification issues with my LinkedIn account (*************************). However, despite my efforts and compliance with the requested procedures, the issue remains unresolved. I am writing to highlight the critical points that need immediate action:

1. **Repeated Documentation Submission:** My attempts to verify my identity have been met with the same response, citing a name discrepancy without offering a solution. This repetitive process has not only been unproductive but also time-consuming.

2. **Ownership Evidence Ignored:** I have provided clear evidence of my ownership of the account, directly contacting Linkedin from the registered email address. The refusal to acknowledge this evidence contradicts the verification process.

3. **Inaccessible Support Options:** The advice to use a support link is impractical since I cannot access my account. This suggestion does not address the core issue at hand.

4. **Need for a Direct Solution:** The ongoing back-and-forth communication without a clear resolution undermines the trust in the support process. A straightforward and effective solution is urgently needed.

5. **Immediate Action Requested:** Please provide a direct and actionable solution to resolve the verification issue. Continuous delays affect not only my professional online presence but also my trust in LinkedIn and Microsoft's customer service.

I am attaching screenshots of our previous communications as evidence of my attempts to resolve this issue. I look forward to a prompt and concrete resolution to this matter.

Thank you for your understanding and cooperation.

Sincerely,

Vanda Geek
Business Response
Date: 03/11/2024

HI ***************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your LinkedIn account issues. A senior member of our LinkedIn Team will start an investigation related to this matter and contact you directly. Your new Service Request is **********

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 03/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Vanda Geek
Initial Complaint
Date:02/19/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I have been playing the game MasterChiefCollection recently and a player with the gamertag "**** isHated609" has been intentionally not playing in team slayer games. His gamertag is that name for a reason. He is literally there to make everyone hate him, and on a game that is this old, people like him still exist on there somehow. I lost a total of 4 games with 3 in a row on his team and then witnessed him on the opposite team making another team lose. In the last game before I got offline, he was playing and got one kill before he stopped moving again, allowing the other team to easily win. I did not see a way to report him directly to 343 industries, and the report option through the game did nothing to prevent the guy from being placed on my team repeatedly
Business Response
Date: 02/27/2024
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/06/2024
Hi, on Xbox, I have reported the player with the gamertag **** isHATED609 through Xbox'sreporting system, 343 Industries in game reporting system, and through Halo Waypoint in which an agent has marked the issue as solved twice when I reported the player on there, and when I get on the game Halo 3 on MasterChiefCollection, I notice the player is still going around causing each team he is on discomfort and he is griefing players. He either doesnt play the entire game or stops playing partly through and puts everyteam he is on at a disadvantage. He only searches in team slayer, and since 343 industries is owned by Microsoft, they are the ones who are supposed to do something, but players are starting to suspect that 343 is allowing this guy to get away with this because he is an employee sent to help remove players from Halo 3 in an attempt to get them to buy and play the newer Halo games. This player is online searching the exact same playlist known as team slayer 6 days out of the week with one day off as if he is on some work shift. It is a small community of players left on an aging game, and the few players that are left will leave because of this guy. It is never a fair match because of him and there is no way to avoid him because its a small amount of players left. Furthermore, I have been getting my connection booted from the games he is in and this suggests this guy may also be some sort of ip address booter. This guy has been reported by everyone for over a month and everyone who is left on the game seems to know him. I went to a twitch stream and when I asked their community if they knew ****, they all said yes and that reporting him does nothing. Why else would a player reported this much be able to still play the game repeatedly? Anyone would suspect its an employee at this point
Business Response
Date: 03/21/2024
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Microsoft is NOT a BBB Accredited Business.