Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,665 total complaints in the last 3 years.
2,336 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/26/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled my 365 ***************** subscription last month (end of January) and cancelled recurring billing to my debit card as well. This month (February 25th) I was charged the amount again, even though Ive already cancelled the subscription and the recurring billing. The website says its cancelled (the subscription and the recurring billing). It also says I can cancel completely (which I have already done) but theres no way to progress further.I cancelled and ** still getting recurring charges even though I cancelled that, too.
Business Response
Date: 03/05/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:02/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im trying to dispute 3 charges in the *** of $106.61, total of $319.84. I did not authorize these charges for Microsoft 365 family. I cant get any answers from them. Tried calling & email, nothing.
Business Response
Date: 03/05/2024
Dear *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:02/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently filed a complaint and requested a refund from Ubisoft about far cry 6 their response in my ticket I opened through them was that I needed to request a refund from the retailer in this instance it's Microsoft
Business Response
Date: 03/04/2024
Hi *************************
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue and refund request.

As mentioned by the agent, we are unable to provide refunds from any retailer.

You must request the refund directly with them.
We are sorry if this is not the response you were looking for.

For future issues, please visit Microsoft.com

Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/04/2024

Complaint: 21350762

I am rejecting this response because: I have tried to make a refund request from Microsoft but when I try the option for the refund for the game isn't available since it was longer than the timeframe they all so unless they give a way to specifically reach a real person to communicate with I can't request a refund through their website

Sincerely,

*************************
Customer Answer
Date: 03/07/2024
This is a screenshot from the email that I received when I purchased the game on the Microsoft store as stated in the email I received. When I initially bought the game I had no issue with it crashing or causing the Xbox one s I had to malfunction but after I took a year long break from far cry 6 I returned to help a friend but this time on a Xbox series s that's when I started encountering the issue with the malfunction and game crashing
Business Response
Date: 03/15/2024
Hi *************************
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue and refund request.
We reviewed the account, and the purchase cannot be refunded since this took place in 2021

As mentioned by the agent, we are unable to provide refunds from any retailer.

You must request the refund directly with them.
We are sorry if this is not the response you were looking for.

For future issues, please visit Microsoft.com.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/15/2024

Complaint: 21350762

I am rejecting this response because: Yes I understand that the game was bought a few years ago but as I've stated time and time again up until I got my Xbox series s and returned to the game which was only recently I had no issues but now it is physically unplayed as a digital game because of some issue with either Ubisoft's game coding or your Xbox game reading codes so I should not be forced to be out of my money because of a mistake that is not mine

Sincerely,

*************************
Business Response
Date: 03/25/2024
Hi *************************
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue and refund request.
We reviewed the account, and the purchase cannot be refunded since this took place in 2021

As mentioned by the agent, we are unable to provide refunds from any retailer.

You must request the refund directly with them.
We are sorry if this is not the response you were looking for.

For future issues, please visit Microsoft.com.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/25/2024

Complaint: 21350762

I am rejecting this response because: I've tried to request a refund directly but your listing options dont provide Far Cry 6 as an available refund request so your just trying to put me in an endless cycle hoping I give up. The fact is I've proven I paid for the game. I've proven it does not work properly on the Xbox series s. And yet you still refuse to refund my money this is a great way to drive customers away

Sincerely,

*************************
Initial Complaint
Date:02/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My old laptop broke I can't access Microsoft on internet keeps circling into no access. no way to talk to a representative by phone,. Microsoft charges my credit card every july tried stopping payment several times they keep accessing my card even with new account numbers.
Business Response
Date: 03/04/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:02/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, My Name is ****. I am a Customer of the **********************. Not more than 6 months ago decided to Play this "Free" Digital Game on the Xbox: "The Four Kings Casino and Slots". At First I liked it with the Entertaining Graphics and Realistic Slots; but as Time past... month after month, I noticed something a bit Odd about this Game.. it seemed as though I was losing all the Time no matter what I did. Now, I was forced into "Buying additional Chips to ****** with. I thought the Games were either Rigged or it was Something that I was doing. Oddly enough, asked for a Refund for a few Chip Packs that I Purchased and was Granted; but I really did not feel right accepting them. The Refund Option is Automated in that, You don't have to talk to anybody to get the Refund from the Microsoft.com. FYI: Refunds are only available for a Short Time, besides, getting Refunded for Chip Packs really do nothing more than engage Us in more Game Play and loses. I had no idea what was at work here with this Game. After hearing other Gamers Experiences and such I knew then that I had been had. This is so Embarrassing really.We have spent Hundreds of Dollars on this Game and hardly come close to achieving the Objective. To achieve the Objectives, You need a lot of Chips to play with. After You Pay for Chips, the Winnings do happen for a bit but then it's over and it's Time to lose hand over Fist! The Proof is in the Pudding! Then the Cycle starts all over again! Promoted and Forced to Buy additional Chips or try to make it on Your own from the Bottom Up. This is extremely Unfair to any Trusting Gamer and gives Me a Bad, Bad feeling.. Gambling is an Addicting, low-down Dirty Habit and should not be Promoted or allowed on the XBOX. I know that I was Ripped off and I know i'll be Ripped off again if I decide to Buy additional Chips to ****** with. Also, I have tried to Contact this Company about this affair with no luck. I am asking for every Cent that I ever Spent in this Simulated Casino. FIRM.
Customer Answer
Date: 02/29/2024
Hi. Just a few more bits and pieces about this Business. I have been trying to Contact the Business for Months about the Pay2Play Function through the Xbox. The 2-3 E-mails that I chose to use, were found on their Web Site [digital leisure.com] and seem to be Inoperative, though I did get a Response recently from some *** Individual. I am not at Liberty to speak to them about this Matter by Myself or on the Ph. I know the Way these Convo's go.... really! I find this to be Insulting as a Customer who actually Pays them with U.S. Currency. I really do not know what more to do about these Financial Loses, I'm thinking about just accepting it.... and, if U were wondering - Yes, Purchasing these Chip Packs was My Decision; but the Crux of My Complaint is: We are Tricked into Purchasing these Chip Packs and the so called Ad-ons as We reach the Game Objectives and the Game Progresses. As much as I like this Game, I can not accept these Loses based Upon Understanding I am being Ripped Off. I don't mean to be Hating on a Business; but this Business won't even give Me their First Name or acknowledge that they are *************. I am a Customer and I feel as though I have been Had. I feel Badly for Business's like these trying to make money in such a way.Hope this Additional Info. Helps.
****.
Customer Answer
Date: 02/29/2024
More info.-FYI: These are Multiple Chip Packs Purchased over a 6 month duration, if You don't know. There is no cost for the digital game itself. Chip Packs can be Purchased at any Time during the Game to Boost Your Probability of reaching the Game Objectives or just to have a bit of Fun in the Simulated Casino. For Ex.: If the Gamer does not Wish to ****** to the Top, a Chip Pack may be Purchased for 5's, 10's, 20's and 50's. Chip Packs vary in Quantity also. The Problem I have with this Game is that the Objectives are far Fetched and there is no Value of the Chips You Win or Buy. Our Rank is demoted time after time and We are expected to Re-achieve the same Objectives of Casino Life. It's an addicting Game that entails a real life Disorder and It's Fake. I don't like it a bit-Gambling is a Disease and many Americans suffer from it. I do not think this Game should be Promoted to Our Youth or anybody else that has a Gaming Console. This is a Game that I personally would like to forget about Quickly; but before I do, I -want - every ***** that I have ever Spent in this Simulated Casino Game. Hope it Helps.
Customer Answer
Date: 03/01/2024
More Info.: Hi BBB. Recently recieved a Phony like e-mail from Microsoft Support, attempting to Confirm some sort of Refund. It seems to be real; but I'm not Responding to it-Bogus. I do not Correspond with this Business-this is the first I ever recieved an E-mail from Microsoft Support. My Xbox Account has not been Credited and I love how this Business Introduces themselves and talks to Me as a Human Being. FYI: Been Refunded for Two [2] Chip Packs worth $20+ a Piece during the past Six [6] Months... not responding-It's not that I don't want to chat with them-it is more of Understanding that this Business is Scamming Me as a Customer/Gamer. Have a Great Day!
Customer Answer
Date: 03/04/2024
Hi. How long does the Business have to Respond?
Business Response
Date: 03/11/2024
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your experience with 'The Four Kings Casino and Slots'. We are sorry to hear you are not satisfied with the game. While we are happy to hear you were able to receive a refund for some of your purchases, we are unable to refund all of the content you've purchased while playing the game. Our Terms of Sale (***********************************************************************************) states that in-app content is not eligible for refund:
Ineligible Products. Some Products are not eligible for return or refund; unless otherwise provided by law or by a particular offer, all purchases of these types of Products are final and non-refundable. Products ineligible for return and refund include, but are not limited to, the following:
Digital apps, games, in-app content, in-app subscriptions, movies, TV shows, and associated content except Digital Game Products and Microsoft ************ Services (which are subject to the return policies below)
We understand this is not the resolution you had hoped for but we stand by our policy.
Sincerely,
Microsoft Corporation

Customer Answer
Date: 03/11/2024

Complaint: 21349939

I am rejecting this response because: PAY TO PLAY IS A SCAM. You are Ripping Us off and You know it!

Sincerely,

*******************************
Customer Answer
Date: 03/11/2024
Hi BBB, just Rejected this Business's Response. What's next?
Initial Complaint
Date:02/26/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a children's book author, writer on. Explorer 4 related pages exposes my personal address. I tried several attempts to contact Microsoft Bing via telephone and support for help and was not successful, Can Microsoft Bing please remove the page? This is a safety concern. The book is Slinkie The Courageous Snail the address is listed, Thank you.
Business Response
Date: 03/01/2024
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/04/2024
MICROSOFT BING Emailed me and stated they cannot remove my address from the related search I submitted to you. This all started from Bizapedia they put my trademark Infromation on the internet without my consent that had my address Bizapedia was contacted in the past they updated the trademark information by stating " address removed by request of trademark owner "They updated on their website, However, the address continue to appear on the related search page, Microsoft Bing said they cannot remove it. and to contact who expose it that would be Bizapedia. Microsoft Bing is not going to help because they said they can't the address it going to remain expose on the internet forever, This is very dangerous and unacceptable, and nothing I can do about it.
Business Response
Date: 03/18/2024
Dear *************************,

Thank you for reaching out to us, we are terribly sorry to hear our Bing team was not able to resolve your issue, however we do recommend to follow the instructions and advise they gave you to resolve your issue.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:02/26/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a game by accident, tried to play it due to the listed refund policy saying that a game with little play time can be refunded, requested about one day after I purchased. It says this in three different places in the policy on the refund page. **************** AI bot denied it and a representative escalated it for me to be denied again because the xbox game was played (for a very little amount of time). This goes against what is listed and the only reason i tried the game out. Played for approximately 1 hour which is less than 1% of play time for the overall length of the game and the intro to the game is an unskippable ***** minutes. I have sent screenshots of the policy to the email that came to me without any reply. Posting complaint here and if theres no response or action or longer explanation of why I can't receive a refund or just store credit then I will be forced to do a credit card chargeback due to not following policy listed. I mentioned store credit to multiple representatives on the phone but they have no power to do anything but walk you through simple tasks.
Business Response
Date: 03/04/2024
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/04/2024
I will update this complaint when the business has contacted me about the resolution, if any to the situation, as they have failed to contact me already, I will wait to accept the response as to not close the case until there is a resolution.
Thank you very much.
Business Response
Date: 03/11/2024
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ***** has been working with you on this issue, in addition, we see that the refund requested was approved and you have been informed about it,we will be closing this case as no further actions are needed.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company followed through with listed refund policy after filing this complaint.

Sincerely,

*********************
Initial Complaint
Date:02/26/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email from microsoft that I paid $***** for a 365 subscription.to be renewed on feb 19 2025. I have no need for this subscription. It is not listed on my microsoft account page with my personal email. I tried all the online links i could find and was unable to find a solution. I tried the microsoft online chat service for about 5 times from mobile phones and my pc filling out catcha's each time with the same message that they couldn't help at this time. I tried to call the numbers I could find for sales or technical support but only got more links to the pages I allready had checked. I tried the tel. nr. on this page and was unable to talk to anybody and got more messages to go back to the pages I allready looked at. Microsoft seems to have no possibility to talk to someone who might have the experience or links to solve the problem. This seems a good subject for a class action suit, unless you are able to find a workable solution The relevant order number is 3077c711-274d-4832-84e7-2ce59d50dc70 USD ***** plus applicable taxes/1 year renewal date 19 feb. 2025. I spend at least 4 hours going over websites, checking all my accounts without any progress.
Customer Answer
Date: 02/28/2024
We were finally after many failed attempts able to contact a sales person in Microsoft who was able to cancel the subscription and refund the payment. While that experience was good the enormous barriers for customers to actually contact customer care remain a problem for private users of Microsoft.
Business Response
Date: 03/04/2024

Hi ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your charge incident and refund request.

After further research, we have seen you had a previous Service Request ********** you were refunded.
Details:
Date
Feb 19, 2024 | 6:55:16
Order Number
3077c711-274d-4832-84e7-2ce59d50dc70 | 3077c711-274d-4832-84e7-2ce59d50dc70
The subscription was already cancelled.

Generally, refunds will be received within 72 hours, but may take up to 30 days depending on your financial institution's individual policies.
If any other issues arise you may contact us at Microsoft Support and one of our support representatives will be happy to provide further assistance.
We sincerely apologize for any inconvenience that you have experienced, and I appreciate your understanding and patience while this problem was investigated.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:02/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
January 20th, 2024, I purchased Microsoft 365 Personal (Word, Excel, Etc.); Individual. ****** yen.The company is committed to provide me with PowerPoint, Word, Excel; English version at the price mentioned above. For some unknown reason, it was canceled January 27th, 2024. Instead, I received an email saying that my Microsoft 365 Business was successfully renewed February 17th, 2024. and will be billed $285.32 (****** yen). I never requested the renewal; instead purchased the 365 Personal and used my Master Card. The business is confused about the purchase order. I do not want to be billed $285.32 (****** yen) on my JCB. I want to be billed Microsoft 365 Personal (Word, Excel, Etc.); Individual. ****** yen. on Master Card. And I want the English for Mac version.
Business Response
Date: 03/01/2024
Hi ******************************
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your double charge incident. After further review of your account
You were refunded on January 20,2024 Order 6272672792
There is not any active business subscription on the account ******************
For future issues, feel free to contact us at Microsoft.com.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/03/2024

Complaint: 21346497

I am rejecting this response because:
The original purchased for Microsoft 365 Business was canceled on 2/17/2024 (JCB ENEOS) and it was not renewed. Instead, I purchased the Microsoft 365 Personal for the amount of ****** yen; however, Microsoft canceled that subscription on 1/27 and sent me an email of renewed Microsoft 365 Business, which has not been charged to JCB ENEOS yet. I did not renew that subscription.

Sincerely,

******************************
Initial Complaint
Date:02/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm tired of not being able to get any help. It needs to be fixed soon or give me double the price paid for waisting the last year playing this. I pay for a product that keep breaking then can't get help. I've had the same problems. Latest problem storage is full. Deleted a world then it changed to there is a problem and can not load. Non of this matters because I can't speak to a frigging person. If I can't get help then what good is your product? I'm tired of going to customer service having to answer a bunch of questions that circle right back around to the begining asking the same questions after you have already tried everything they suggested. Following there required attempt for me to fix it myself compleatly wiped everything out and 3 or 4 months ago I had to start almost from the very begining. I don't need this kind of frustrating issues. Last case number I have is rcle back to the case number rcle back to the case number ********** ! I don't remember how I got in touch with them guess I got lucky. But once more not so easy. I have responded to the email that followed up the last time of this issue 2 times and have heard nothing. I don't know what else to do so I am here in hopes that someone at xbox will pay attention and actually allow there customer to ask for help!
Business Response
Date: 03/01/2024
Hi *******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding the Minecraft game.
After reviewing your case, we found a previous one ********** we suggest you contact back the person who assisted you to get further assistance.
You can also contact Xbox technical support team to get support.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 03/02/2024

Complaint: 21344757

I am rejecting this response because: I need information at the very least. You did not discover a previous complaint. I PROVIDED the case number you did not discover anything. I would contact customer support but still you have not provided a number to do so. Also I did reply to the email with the previous case number I Provided you. Still no email from Microsoft/xbox. I have responded twice actually to the last email received with no response. And last I checked you still have had no one contact me to fix the issue noted in my original complaint on here. One of my complaints is you do not give any easy way to contact you for help and still yet I've not been contacted nor received an email or a rep who can fix this or an amazing idea just give me a frigging direct number. CRAZY IDEA you have the case reference number you could just fix it! You do have the info in the original complaint.

Sincerely,

***********************************
Business Response
Date: 03/08/2024
Dear ***********************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,

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Microsoft is NOT a BBB Accredited Business.