Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,684 total complaints in the last 3 years.
2,360 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction was 1/31/2024 Paid ***** for year-long subscription in 2023. It renewed in 2024. Did not realize still had the subscription. Have not used it for a number of months and will not use it for the remainder of the subscription.They do not offer refunds after 30 days except for in specific countries that must have laws requiring them to give pro-rated refunds, and apparently the US is not on that list. These countries clearly think this is a manipulative or unfair practice and Microsoft agrees to play by those rules in those countries. If they will not be providing me useful services moving forward I should get a pro-rated refund for the rest of my subscription.I called Microsoft and they said they cannot do this on their end, which is clearly just a sales/delay tactic since they do it for numerous other countries.If they cared about customer experience and fairness then they would pro-rate a refund like a fair business would since the product will not be used. This is what happens when a company has a monopoly on something and so they don't have to care about their ********************************** case #********** Thank you
Business Response
Date: 05/20/2024
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7041799490.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:05/14/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I only owe 3.18 cents. And They have charged me 4X 100$ which keeps overdrafting my bank account
Business Response
Date: 05/20/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7041802040.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:05/14/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I have contacted Microsoft multiple times to unlock my account and have been greeted with the same automated message every time. I have very important and personal information on my account that I cannot access due to the restrictions set on my account. I am hoping someone can help me recover my account.
Business Response
Date: 05/20/2024
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7041802250.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:05/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Xbox X for my husband 11/11/23 from Best Buy. It is within manufacture warranty. The device stopped updating a few weeks ago and we were able to complete a service ticket through Microsofts website to send the device to the company 4/20/24. Microsoft received the product 4/24/24 and they repaired it, sending it back to us 5/3/24. However, the device is now malfunctioning again (started today, 5/13/24). The machine will not update and we have followed all the troubleshooting steps provided in Microsofts website to no avail. We have tried to submit another service ticket, but the website no longer allows us to select the broken device. We have also requested a phone call, but they will not call us to rectify the situation.
Business Response
Date: 05/20/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is 7041797917.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution (working directly with senior member of technical support) is satisfactory to me, as long as followed through.
I do expect a working device and will accept a replacement if the one I purchased cannot be fixed satisfactorily (update issue and remote connection issue resolved for good).

Sincerely,

*************************
Customer Answer
Date: 05/23/2024
Hello,
I accepted the companys resolution as they assigned a case number to a member of senior management. However, the phone number provided doesnt allow me to talk to anyone and just hangs up. Please can I reopen this request? Microsoft is not following through with what they said they would do and I just want my money back at this point.
Business Response
Date: 06/05/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We would like to inform you that the number given (**********) is a ticket number, you may receive an email regarding this ticket so please look into your email account for subjects with this number and respond accordingly. In addition,please be sure to register your Xbox so you can request a service repair if needed, below the link to register your device.
Register your Surface or Xbox - Microsoft Support

Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/05/2024

Complaint: 21706864

I am rejecting this response because: I have not received an email regarding the ticket number provided. I have tried to call the company to no avail. This Xbox has already been registered by my husband, as it was a gift to him. I cannot do anything with the Xbox now, as it is still stuck in an update loop. Additionally, this Xbox has already been serviced by Microsoft and is currently having the same exact issue (after one week), plus it now struggles to connect to a controller so it is worse than it was the first time Microsoft fixed it. I would like Microsoft to accept the device back and return my money OR replace it with a new device.

Sincerely,

*************************
Business Response
Date: 06/10/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/16/2024

Complaint: 21706864

I am rejecting this response because: while Microsoft had a senior member of customer relations reach out, and I have provided additional information to this person via email, I was told I would be contacted this past Friday, 6/14, with the results of their investigation and the next steps leading toward resolution. I am still waiting for the results of the investigation, which I am sure will result the same as I have described because I have been honest in explaining my experience, and I am still awaiting Microsofts idea on resolution. Microsoft has not offered to give me my money back for the defective device or replace the defective device. Given my experience with the company this far, I am not willing to accept another service for it. Because I fear of going around in this circle again, and again, and again. The device has been out of commission for over a month at this point with no resolution from Microsoft. Its clear customer service is not important to this company, only profits.
Once more- this device was purchased NOVEMBER 2023 as a Christmas gift! And quite honestly it blows my mind that a company as big as Microsoft (or any company!) is allowed to sell products without any sort of liability on faulty products.

Sincerely,

*************************
Business Response
Date: 06/27/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ***** has been working with you on this issue. Please continue cooperating with our agent to find a resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Yesterday, I finally was able to send the Xbox to Microsoft to be fixed again. The manager Microsoft placed our case with finally sent the shipping label two days ago.
I am still very discouraged with the way that Microsoft handled their defective product. The case manager has not offered any sort of assurances that the company will honor the service of this device if it fails again after being fixed. It has now been out of commission for more that two months, 1/6 or the manufacturer warranty year.

Sincerely,

*************************
Customer Answer
Date: 07/27/2024
I am writing about the complaint in the subject line. The device was mailed to ********************** 6/27/24 and they have had it since. I have not received a return timeline from the company. Additionally, I am not getting responses to my emails asking for an update on the device.

I have asked how long it typically takes to fix the under 600$ Xbox, no reply. I asked what kind of assurances will be made to ensure the device will work once received (as we have now lost 1/4 or our warranty year (4/24/24 - today) due to it being broken/not in our possession) - also no reply. I have asked pointedly how long it should take to finish up - the manager said he would check with the repair team and get back to me - he never got back to me. *** sent a number of emails between 6/27 and today and none of them have been answered. The communication is almost nonexistent.

It feels as though the company has stolen the device.

Can you let me know if the claim can be re-opened? Or do you have any suggestions on how I should move forward?

Thank you,
Brittany
Customer Answer
Date: 07/27/2024
My experience working with Microsoft on resolution of their faulty device has been extremely frustrating and enduring. I never would have expected this type of customer service from such a large company and a small purchase (considering other products sold by this manufacturer). For a company as large as Microsoft, Im surprised there isnt an overseeing body ensuring support of consumer purchases. Its a large electronic manufacturing company without being forced to back their products and it just seems there should be more to protect the consumer from this type of situation. I think its ridiculous to mandate the consumer purchase a warranty when purchasing a Microsoft product, but this experience has made me feel its necessary to avoid working with the manufacturer directly (which is a must).

Especially considering how easy other companys make servicing products, such as Apple - I can make an appointment to work with a certified technician directly and in person. Microsoft customer support is insanely lacking. I cant even schedule an appointment to talk with a technician over the phone as they have an automated system that judges whether YOU need help or not. The system kept telling me that Microsoft couldnt help us, although within warranty and clearly a faulty product.

Thank you again for your help through this process. I look forward to next week and hopefully putting this experience in the past. I will inform you once the replacement is received.

Brittany
Business Response
Date: 07/29/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ***** has been working with you on this issue and provided you with the latest updates, please continue working with our agent to find a resolution, we apologies for the delay to get this matter solved.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have received the device back from ******************** today. It seems to be working as expected.
however, Id like to note that this device has now been serviced twice and Microsoft has not extended the manufacturer coverage on the device.
Sincerely,

*************************
Initial Complaint
Date:05/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 3rd I inquired a number of $15 fraudulent charges through my online microsoft 365/office account totally $135. I had spoken w/ a representative 1 week ago and was told that the charges had not hit our account yet (although they had come out of our bank account) and that they would refund into our account within 2 days. I am contacting them again today and am now being sent to the xbox department telling me that the charges came through there, which I do not believe they did. I have been through this before w/ companies were I am promised refunds and it doesn't happen. We have already cancelled our debit card and would like $135 credit for the fraudulent charges we didn't make.
Business Response
Date: 05/20/2024
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7041806798.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:05/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a message about something wrong in my account I reseted the password several times and I cant access my account.Please unblock my account.Thanks
Business Response
Date: 05/20/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7041810620.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:05/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was suspended permanently from Xbox live on 05/07 for a reason my friend did and it got me suspended with him and they didnt accept my appeal when I dont even have 8/8 strikes on my account. Id like ******************** to review my account please and unsuspend it I miss playing on Xbox live. my account name is *****. I spent too much money on that account just for it to get suspended for nothing I believe the enforcement team on Xbox didnt review my account correctly and Id like them to again and unsuspend it. I dont have a phone number so Im sorry for typing in all those 1s but I need a way to contact Microsoft since I can only appeal once. thank you
Business Response
Date: 05/20/2024
Dear **************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7041811116.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/21/2024

Better Business Bureau:
I have included a photo to show I didnt have no strikes at all for more proof I hope I can get my account back soon I miss playing. thank you
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**************************
Customer Answer
Date: 05/27/2024

I have been wrongfully permanently suspended from Xbox live so I cant play and Id like to get my suspension lifted I have been suspended for 3 weeks now. my account name is ***** and I would like this looked into. I tried this once but it went straight to Xbox account recovery which this isnt account recovery is an appeal for my suspension. I also gave support my password and email for the Awshh account and they didnt do anything they said the information wasnt enough? if they could Id like them to email me so I can give them my password and email so they cant check and unsuspend me.
Business Response
Date: 06/07/2024
Dear **************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request 7041811116,we were able to confirm this case has been closed as our agent stated the account validation was failed, so the account wont be reviewed. We understand this isnt the resolution you had hoped for, but this is based on our policies and procedures,so we stand by our advocates resolution.

We will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/07/2024

Complaint: 21705064

I am rejecting this response because: this is an Xbox live permanent suspension appeal not account recovery I have my account email and password. Id like my account suspension to be lifted I was wrongfully suspended please do something I have a lot of money and time on this account its name is Awshh.

Sincerely,

**************************
Business Response
Date: 06/13/2024
Dear **************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. The account recovery process is our established procedure to authenticate the account and be able to provide further assistance. Regardless,the XBOX account suspension is permanent, so it wont be lifted by any means.Once again, we understand this isnt the resolution you had hoped for, but this is based on our policies and procedures, so theres no further action we can take.

Considering this information, we will keep this complaint closed and wont be answering further concerns regarding this matter.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/13/2024

Complaint: 21705064

I am rejecting this response because:
I got suspended for no reason at all I dont have strikes on my account yet I was banned. Id still like a refund of all my money at least I could even provide all my purchases from my email.
Sincerely,

**************************
Initial Complaint
Date:05/13/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Wed 5/8, I tried logging into my Microsoft 365 account from the web and it required me to get the Microsoft Authenticator app. I didn't want it but I had no choice. Then it required a PIN. I never had one, never set one, never required one for sign in. I couldn't get into my account.Thurs 5/9 I called Microsoft "Support". I was on the phone 2 hours with them. 1.5 of those hours I spent on hold or being transferred around, only, ultimately to be given a "repair ticket" and be told someone would get back to me "within 24 business hours". Really? For something I would think should be an easy fix for them? Fri 5/10 5:48 p.m. I got a call from Microsoft about my Office acct. The first brilliant solution was to have my virtual assistant who is another global administrator delete multi-factor authentication. I told them we tried that and it didn't work. Then they asked if I had her credentials and could I try logging in as her. I did and it sent a text to her phone and she wasn't there to provide the code. Microsoft then said it would send me a verification email. I never got it. So after one hour I still wasn't in my account. Sat May 11 10:30 p.m, got a call and was told I need to upload a DNS TXT onto my website to prove I own my website or they couldn't help me. I asked how I do that ( I'm not a techie/IT person). They told me look it up on ****** or contact the service provider for my website and that they couldn't help me until I do that and they hung up on me because I had the nerve to be angry at Microsoft. This is now 3 hours and 45 minutes on the phone with them and no solution - -and I never wanted the Authenticator App and I never used a PIN. I emailed CEO *************************, and *******************************, separately, both of whom I know opened my email, and, not surprisingly, neither of them have even acknowledged it. This has become laughable. It's not "support".
Business Response
Date: 05/20/2024
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7041800829.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/20/2024

Complaint: 21703221

I am rejecting this response because: After a cumulative total of 5 hours of phone calls (most of which consisted of either waiting on hold or being transferred around or being told over again to try the same "solutions" only for them not to work, finally I was connected with someone from Commercial Escalations who did get me back into my account (requiring my remote virtual assistant to be on the call as well). They got me back into my account, however I was given a link to disable Multi-Factor Authentication to avoid this problem going forward. Today I clicked that link, and got the same message about needing to get the Microsoft Authenticator App. So I'm back in the same loop. I have attached the screenshot for that message.
Based on the foregoing, I am constrained to reject the response.

Sincerely,

*************************
Business Response
Date: 05/31/2024
Hi *************************,

Thank you for contacting us, Better Business Bureau,please communicate any concern or cato the customer by replying to their last email. Also you can call **************** or visit ********************************************************** to reach one of our agents to gain assistance.

Sincerely,

Microsoft Corporation.
Initial Complaint
Date:05/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 5th an unauthorized change was made to my account and I cant undo it.My password or PIN was deleted and in order to create a new PIN I must access my outlook account that I forgot the password to and when I try to recover the account Im asked to supply the initial email associated with it to get a code. I get the code and put it in and instead of getting access to my account I get a form to fill out and filling it out too many times blocks me from trying again and repeats. Microsoft is misleading its customers by misrepresenting this so called security code that should get you back to your account but instead leads you to a questionnaire. Im losing money and customers and I have valuable information that I cant access because Microsoft hacked my account. As proofs I submit recent screen shots regarding this account and previous screenshots from 2021 showing what should be happening that is not happening showing this is not the first time I forgot my password and the proper use of security code to reset my password.
Business Response
Date: 05/20/2024
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7041800385.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/31/2024
Greetings I was contacted but the issue is unresolved and affecting my work as I can not email important files
Customer Answer
Date: 05/31/2024
What is the point of the security code if it does not allow me to access my account? Please fix this error. The point of security code is so that I can recover my password that Microsoft did not have authorization from me to change.
Microsoft account
Security code
Please use the following security code for the Microsoft account Ma**[email protected].
Security code: 884367
If you didn't request this code, you can safely ignore this email. Someone else might have typed your email address by mistake.
Thanks,
The Microsoft account team
Privacy Statement
Microsoft Corporation, One Microsoft **********************

Microsoft account
Your account recovery request for *************************
Hello,
Thank you for contacting Microsoft Support.
We recently received a request to recover your Microsoft account ************************** Unfortunately, we have determined that the information you provided was not sufficient for us to validate your account ownership.?We take the security and privacy of our customers very seriously and are committed to protecting your personal information.
Here are few tips below to help you complete the form:
Answer as many questions as you can.
Submit the form from a device you frequently use from a familiar location.
Use the information you provided when you created the account, or last updated it.
If you use Outlook, you will be asked to list recently used email addresses and the subject lines from recent emails. Ask for help from contacts to confirm their email addresses and tell you the subject lines of the last three emails they sent you.
Make sure you are trying to recover the correct account. Information to recover your username is here.
More tips are available here.
Ready to make a new submission?
Submit a new form
Account recovery request is now closed. Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox.
Thanks,
The Microsoft account team
Privacy Statement
Microsoft Corporation, One Microsoft **********************
Business Response
Date: 06/28/2024
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request 7041800385,we see that our Tier 3 advocate ****** had been working with you on this issue.Upon checking, we were able to confirm this case was closed as our agent confirmed we don't saw any issue with your account, if you have issues signing to your account because you forgot your password, please follow the link below:
***************************************************************************************************************************************************************

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:05/13/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sent an email that my payment card on file was expiring and was asked to update payment info. I did so and I always pay monthly. $6.99 per month for Microsoft Office 365 storage. Then I get an mail thanking fot my payment of $ ***** and thst my next payment of $69.99 would be do June 1st 2025. I was also charged the monthly amount.I amconfused and cannot speak to a customer service person. ******************** customer service phone number only has a robotic answering and no way to talk to a live person. I tried for 3 times to get help. No luck.I would like to speak to a real person to get this straightened out!Thank you. *****************************
Business Response
Date: 05/20/2024
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7041800427.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/21/2024

Complaint: 21702860

I am rejecting this response because: Microsoft sent an email, as a way of them escalating my being double charged, asking for more I formation. I provided order numbers that are my account and it has been more than 24 hours & NO RESPONSE!

Sincerely,

*****************************
Customer Answer
Date: 05/22/2024
The email from Microsft with an alleged "Edcalation team person" bounced back.
It is not real. No way to contact a person.
My concern is that June 1st I will be double charged again.
Please help!
**************************;
************
Business Response
Date: 06/03/2024
Dear **************************;,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Issue. We can see that our agent ****** was able to resolve your issue, Microsoft will now consider the case as resolved.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************

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