Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,684 total complaints in the last 3 years.
2,360 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/16/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Has a video game - F1 23 they market is included with the subscription service game pass ultimate. I had purchased the subscription to play the game and upon going to the in console marketplace get a discounted rate for the game instead of it being free to play as advertised. I have supplied three screen shots the show the game pass website stating -all games available with your game pass membership and the game they charge for in a list of other games that are included with that membership. Along with Xboxs website stating you can play the game with said membership.
Business Response
Date: 05/21/2024
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7041879034.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/22/2024

Complaint: 21724331

I am rejecting this response because: It appears many cases do not get resolution since the customer service team poorly handles complaints. Work towards resolution through mediation rather than send to a team with unspecified time frames.

Sincerely,

*************************
Business Response
Date: 06/03/2024
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Issue. We understand your frustration, we will maintain BBB as a mediator on the case, however the communication and information management will be maintained on the Microsoft support channels, if you have any concerns with the agent feel free to mention it to them directly.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:05/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was "indefinetly suspended" from Microsoft's Xbox services on May 9th, 2024 with no explanation and submitted an appeal that same day. It has been a week since and I have heard nothing in response. I have no history of suspension or "strikes," so I am dumbfounded as to how this came about. I have had this account for many years and grew up using and enjoying everything that Xbox had to offer. I am very sad to see that everything that I have built on my account is being taken away for something that I had no clue was done if anything at all. I have been searching for ways to contact Xbox or Microsoft outside of the appeal, but I have not gotten anything. Please give me my account back. I researched why it would say that there are no details and there were some posts saying that either someone hacked the account or the account was caught cheating. I have never cheated in my life, and the only sign ins that I have made should be in ********, ***. I have only signed in on four Xboxs and they are all in-state. Once again I am heart-broken over this sudden inexplicable ban.
Business Response
Date: 05/20/2024
Dear *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7041812538.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:05/15/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft is filling people with false hope on there GitHub saying they are a open source company where they license SCO UNIX to make Windows. There GitHub is for fools and is false advertising. They do respond timely to support requests either. and I don't like their AI. I would like the Enterprise Source License Program.
Business Response
Date: 05/28/2024
Dear ********************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.

To address this kind of issue, we will give you a link where you can reach out to the GitHub support directly. They can assist you.

Link: **************************************************************************************

Sincerely,

Microsoft Corporation
Initial Complaint
Date:05/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son ********* cannot get into his Microsoft account because he doesnt know the password. He is autistic and was the victim of a scam where they got him to sell his xbox and send them the proceeds. As a result, we changed his phone number, the machine is gone so we cant look at the numbers and we cancelled the credit card previously used. These are all of the identifiers to recover your account. He cant even chat with someone without logging in, which is why Im asking for your help His email is ********************** His account is ***************. His new phone is ************ and his old number is ************. I spoke with ******** on Monday and she was going to escalate my request to someone else, but I havent heard from anyone. I want to buy him a new Xbox, but he needs access to his account and all the games he owns. I can be reached at ********************* or ************ We have tried repeatedly to resolve this issue. They draft my credit card every month for a subscription to this account. Yet I cannot meet their security authentication online or via chat.I cannot speak to anyone in ***************** who might understand more clearly. There are no phone numbers. Emails come from a "no reply" sender. My son has thousands of dollars in games locked up in this account. I want access or a refund so that I can repurchase all of these games.
Business Response
Date: 05/21/2024
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7041878076.

Sincerely,

Microsoft Corporation
Business Response
Date: 05/21/2024
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7041878076.

Sincerely,

Microsoft Corporation
Business Response
Date: 05/21/2024
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7041878076.

Sincerely,

Microsoft Corporation
Business Response
Date: 05/21/2024
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7041878076.

Sincerely,

Microsoft Corporation
Business Response
Date: 05/21/2024
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7041878076.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/23/2024
No call. I got an email telling me to do the same thing that doesnt work and never responded to further emails from me. They wont allow me to speak to anyone. I want access to my sons games or $2500 to replace them. He purchased them over many years and that *** be undervaluing them!

Thank you,
***********************
************

Business Response
Date: 06/03/2024
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Issue. We understand your frustration,please keep in contact with our agent, we can see that the agent is verifying the information, please note that this may take time, we thank you for your patience.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:05/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought this for forms, and it's not like as advertised. I don't have options others do.
Business Response
Date: 05/20/2024
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7041812943.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/21/2024

Complaint: 21715573

I will drop the complaint when your senior member reaches out to me and resolves the issue. Thank you for promptly replying back.

Sincerely,

***********************
Business Response
Date: 05/30/2024
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ***** has been working with you on this issue. Upon checking, we were able to confirm the case has been closed as our agent has tried to contact you several times and they havent received an answer. Please get back to our agent to get the case reopened and receive further assistance.

We will keep monitoring your case through resolution.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:05/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft send someone my 2fa now I'm completely logout of my account with $20k lost and 9 year of my life gone I send a account recover just in seconds I get denied for lack of evidence I give everything and bot or person doesn't give time to look into it. I called and they wanted me to get back statement of a card that I made pucheches with I did and still not giving me my account back
Business Response
Date: 05/20/2024
Dear *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7041800517.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/20/2024
Microsoft Account recover denied with my email link to my Microsoft account
Customer Answer
Date: 05/20/2024
Amount of times trying to get my account back
Customer Answer
Date: 06/26/2024
Won't give me my account back and the account was access from 2FA
Business Response
Date: 07/01/2024
Dear *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ****** tried to reach you out without success. Therefore, your service request was archived, please use our online validation form in case you have no access to your account. Below the link to start the validation.

**********************************

Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/17/2024
2014 Over 300 Games Lockout of My account ******************** Give my account Away all 360 games, Xbox One and Xbox X/S This not only effects me but thousands of other people
Business Response
Date: 07/18/2024
Dear *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. As we understand you did not get a resolution from our first escalation, we have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:05/15/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The "one drive" function repeatedly uploads private files into their cloud after I have repeatedly turned off the feature multiple times. 1. The damage is that this function essentially is stealing my private information and not allowing them to be removed as easy in reverse. 2. Moreover, I am wasting time trying to find the files since they were removed has caused me personal frustration when I needed immediately. 3. Since I am seeking employment, I can't find my personal files that has limited my supportive information for finding employment.Tell them that I will establish a TikTok complaint and start a class action suit for these issues since I know other people have this same issue.
Business Response
Date: 05/20/2024
Dear Chimalpahin ****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is 7041811856.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Chimalpahin ****
Initial Complaint
Date:05/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5-14-24 I purchased a game from the Xbox store. The game is Call of the Wild. After downloading the game I tried to load it up on my Xbox Series X and the game wouldn't load and when it did load it crashed the whole Xbox. Crashed to the point of it shut the Xbox off. I tried asking for a refund because of the crash and I got the same generic response everyone seems to get online. The Game doesn't work well with my xbox. So I wanted a refund or a store credit. That's all.
Business Response
Date: 05/28/2024
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.

After investigating your grievance, we notice you already received a refund for this game on May 17, 2024. Generally, refunds will be received within 72 hours, but may take up to 30 days depending on your financial institution's individual policies.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:05/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have four Windows 7 Ultimate licenses. Three of these were upgraded to Windows 10 Professional during the free upgrade period.When I attempted to reinstall one of these machines, I learned that none of my product keys work anymore. I opened a support ticket with Microsoft and learned from an employee that all activation using my retail product keys (which I paid for) was disabled by Microsoft in November of last year, with the goal of forcing customers to repurchase the same product. The licenses have also seemingly been removed from my Microsoft account. The support representative was unable to explain why.I am not asking Microsoft for any new product, but I don't find it reasonable for Microsoft to prevent me from using an existing product for which I have a valid license.
Business Response
Date: 05/21/2024
Dear *************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7041876572.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/21/2024
Microsoft's reply is not a response to the complaint. It is merely a promise to reach out. I will wait for them to do so, but as of yet, they have not.
Customer Answer
Date: 05/21/2024

Complaint: 21713493

I am rejecting this response because Microsoft told the BBB they were opening a support ticket and that a senior representative would reach out to me. Without any attempt at such communication, I receive an email from Microsoft that the support ticket in question has been closed. To add insult to injury, the ticket was closed at 1:30PM (Eastern Time); a mere 14 minutes after Microsoft promised the BBB they would have a senior support representative reach out to me. I received no calls or emails from Microsoft during that time, other than the automatic notification that my case had been closed.

Opening and immediately closing a support ticket without communicating with me is not a good-faith response. Microsoft was simply gambling that I wouldn't follow up with the BBB.

Sincerely,

Stian Oksavik
Customer Answer
Date: 05/21/2024
Here's a screenshot of the closure notification from Microsoft. This is the same ticket number they told the BBB they opened on my behalf. From the receipt of Microsoft's response to the BBB (1:16PM EDT) to the receipt of this automated closure notice (1:30PM EDT) a mere 14 minutes elapsed, during which I received neither a phone call nor any other communication from Microsoft.
Business Response
Date: 05/31/2024

Hi *************,

Thank you for contacting us, Better Business Bureau, your case was closed as a matter of house keeping as it got to the wrong team, however a new ticket was created at the same time to for the correct team. Please stay alert to your inbox or your phone as one of our Senior agents will contact you shortly.

Sincerely,

Microsoft Corporation.
Initial Complaint
Date:05/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been paying for ************* and not receiving the benefits of the subscription. I contacted Microsoft and they say its an issue with epic games. Epic games says its an issue with Microsoft not reporting the transaction to them. I just want the rewards I am entitled to by paying for the description
Business Response
Date: 05/20/2024
Hello ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.

We are sorry to hear about the issue you are experiencing with your ************* subscription. We can suggest a few steps you can take to resolve the issue:

1. Contact Epic Games customer support again and provide them with all the necessary information, including proof of purchase and the accounts in question. You can try reaching out to them through their website Epic Games Support or social media channels.

2. If you are not getting a response from Epic Games, you can try contacting Xbox Live Support and request for a refund for the ************* subscription. You can reach them on this link Contact us | Xbox Support. Kindly select the "Contact Us" option. You can chat with Live support or request a callback.

I hope this helps, and please let me know if you have any further questions or concerns.

Sincerely,
Microsoft Corporation.

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Microsoft is NOT a BBB Accredited Business.