Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,712 total complaints in the last 3 years.
2,389 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Request:Reimburse funds ($10) added to son's Microsoft account for a purchase that failed and could not be completed. My ** account is ************************** which I used to add funds to my son's account **********************************************: In my family, we all have ** accounts and they're all connected in the Family Safety app. My son requested to purchase in-game content for ************* on XBox which costs $9.99. In the Family Safety app, I approved the purchase and added $10 to his account to complete the purchase. The purchase process (done on the XBox) ended with an error. We tried many times after that to purchase again. I would approve of the purchase, but the app was still saying that I needed to add funds, even though the $10 still showed in my son's account. I did not want to keep adding money and take the risk that the transaction would fail again. Finally, we found a way to complete the purchase on the ********** website via ****** without using our Microsoft accounts. I called ******************** *************), explained the problem, and requested a refund since their purchase process failed but still kept our money. I was told that there was absolutely no way to get this money back and that the only way I could use this money was to spend it from the ** account on other ********************/XBox Store purchases. I have no intent to do that. Please just refund the $10.
Business Response
Date: 09/19/2024

Dear **** ********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:09/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Charging me for a service i never authorized. I have not ever even used the service.. now they sent me a email something about a code i have no idea what this is about. If they dont refund and make this right i will go to the bank..but i shouldnt have to be inconvenienced changing all my banking information..
Business Response
Date: 09/17/2024
Dear ****** *********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7051726489.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/18/2024

Complaint: 22274357

I am rejecting this response because:
They havent offered any resolution that i see.
Sincerely,

****** *********
Business Response
Date: 09/24/2024
Dear ****** *********,
Thank you for contacting Microsoft Corporation through the Better Business Bureau about your complaint. After reviewing your service request **********, we noticed that our Tier 3 advocate ***** has been emailing you at ************************* without success. Please check your inbox and spam folder for these emails by searching for service # **********.Once you find them, please respond accordingly.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/25/2024

Complaint: 22274357

I am rejecting this response because:

Sincerely,

****** *********
they are not giving any option of resolution..their emails are confusing..i dont understand what they want me to do. Just refund and take me off the auto payment that i never signed up for
Business Response
Date: 10/08/2024
Dear ****** *********,
Thank you for contacting Microsoft Corporation through the Better Business Bureau about your complaint. After reviewing your service request **********, we noticed that our Tier 3 advocate ***** has been emailing you at ********************************** without success. Our agent asked two questions which were never responded, the first one is to provide the affected H******************H account address and the second one what the name of the unwanted product is, please note, you have until October 9th to provide this information, otherwise, your service request will be archived.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/10/2024

Complaint: 22274357

I am rejecting this response because:
I dont know what you are requesting? And yes i have responded every time. How would i know how to even navigate what you are asking if i have never been on your site before??
Sincerely,

****** *********
Initial Complaint
Date:09/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
microsoft took away the ability to move the task bar from the bottom of the screen on windows 11. this is Enshittification.
Business Response
Date: 09/25/2024
Dear **** ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/25/2024

Complaint: 22274049

I am rejecting this response because:
The response does not address my complaint, in any way

Sincerely,

**** ******
Business Response
Date: 10/08/2024
Dear **** ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we were able to confirm the case has been closed due to unresponsiveness. Our agent did multiple attempts to get in contact with you but didnt succeed. Please reply to one of our agents emails to receive further assistance.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/08/2024

Complaint: 22274049

I am rejecting this response because: again doesnt address the issue in any way whatsoever and the response is invalid.

Sincerely,

**** ******
Business Response
Date: 10/24/2024
Dear **** ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. As we stated on our previous response, there's no further assistance we can provide if you don't contact our agent to reopen the service request we previously provided.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:09/11/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My **************** has a charge of $1.51 on 9/10 for a Microsoft purchase. I didn't make any purchase nor do I have a recurring payment arrangement for Microsoft so I called **************** and they issued a new credit card to me. Today, 9/11, I didn't even receive my new card yet, I saw an alert a charge of $50 hit my card again from Microsoft. **************** told me this $50 is charged against my new credit card number, the card I haven't received yet!There is NO WAY for me to contact Microsoft by phone and there is no meaningful option to report this issue online. I need someone from Microsoft to contact me and resolve this because I cannot change my credit card every day, and I shouldn't be inconvenienced and be forced to cancel my **************** account.
Business Response
Date: 09/19/2024
Dear **************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7051912558.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 09/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**************
Initial Complaint
Date:09/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are charging me monthly for an account I cant log in anymore Ive tried calling the customer service. Line doesnt work they are basically stealing from people who use to have accounts with them
Business Response
Date: 09/19/2024
Dear ******** ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7051949658.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:09/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In an effort to upgrade from Windows 11 Home to 11 pro, I contacted support and got an agent whom I believed to have been knowledgeable and was receiving "help". I dozed to sleep during the interaction as it was 1:30AM CST and presumably the agent completed the agreed tasks and ended the remote session. Since this time, my license key hasn't been able to validate and the wrong version has been programmed in the unit and it was done via a Registry Edit but how mistakes were made nobody can find and I've now got a $1,700 for a laptop. It's less than a year old and you need to make it right please.
Business Response
Date: 09/17/2024
Dear ****** ****** Jr,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is 7051738247.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/17/2024

Complaint: 22269930

I am rejecting this response because:

While I appreciate the business's responsivity to the concern presented, as of today's date on September 17th, I still have yet to hear from any staff member at Microsoft Incorporated and I still am without any resolution on the matter and my issue remains on going and this alleged senior technical support staff member remains to make themselves known. I hereby request whomever this individual should be make contact with me expeditiously, otherwise it seems a rather empty promise.

Sincerely,

****** **************
Business Response
Date: 09/25/2024
Dear ****** ****** Jr,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********,we were able to confirm the case remains open and being worked on. Please keep collaborating with our agent towards a resolution.

We will keep monitoring your case through resolution.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:09/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Constant problems with software. Tech support is either incompetent or unreachable. Countless lying by front line support. I can't believe this company got as large as it did.
Business Response
Date: 09/25/2024
Dear ******* Bet,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 12/04/2024
Continuous problems without resolution. Microsoft has dualopoly with ***** so options are limited or my company would seek an alternative path. To change operating system would put us out of business and Microsoft is aware of the bind. They've provided little to know help, are more interested in triggering toxic responses, and exhibit hostility that is dumbfounding.
Business Response
Date: 12/09/2024
Dear ******* Bet,

We have looked into your case, and see that you have been contacted by our commercial team on October 8th , and they directed you to contact the correct team as they did not have the capability to correctly resolve your issue, please contact the Outlook team as they have more specialized tools to resolve your issue. Check your inbox for the email sent by our agent with the instructions to open a ticket with Outlook.
Sincerely,

Microsoft Corporation
Customer Answer
Date: 12/09/2024

Complaint: 22266383

I am rejecting this response because:
At no time did Microsoft provide a meaningful solution. Microsoft is well aware that the issue goes far beyond email and includes:
1. Loss of files from previous year. Nothing negative occurred at this time regarding that loss but it utilized a tremendous amount of time attempting to see if information could be located which it could not so we were willing to let that go.
2. The system went down numerous times since then and Microsoft provided no help regarding that issue.
3. Email was infiltrated costing a client money as well as putting this office's reputation at risk which Microsoft provided no resolution.
4. Microsoft promised compensation numerous times over the months and then reneged.

Sincerely,

******* Bet
Business Response
Date: 12/20/2024
Dear ******* Bet,

We have reviewed your case that was handled between October 2 and October 18 by our commercial team. As previously recommended, we strongly advise you to open a case with the Outlook team, as they possess the specialized tools necessary to assist you in resolving your issue. If you have already done so, please provide us with the case number.
Regarding the case managed by our commercial team, we observed that despite our efforts to resolve your issue, there seemed to be some misunderstandings, with multiple issues being raised without addressing the main concern. Additionally, there was a period of unresponsiveness, which made it difficult to proceed.
We understand that the issue at hand is frustrating and concerning, we appreciate your understanding and urge you to follow the recommended steps for a swift resolution.
Thank you for your understanding.
Sincerely,

Microsoft Corporation
Customer Answer
Date: 12/21/2024

Complaint: 22266383

I am rejecting this response because:
The company's MO is to have one keep renewing complaints to make the client seem unreasonable. The company is hostile from its frontline help to its escalations.

Thought BBB would be helpful but I can see there is little to be gained from this office.

Guess I can look forward to a punitive response from Microsoft.

Sincerely,

******* Bet
Initial Complaint
Date:09/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have three gift cards of $19.99 each totalling $63.56. We had a total of 7 gift cards in all. 4 of them downloaded successfully, 3 of them when we enter the code, states that code was already used. We went to seller [*******] of gift cards and they said it's not an issue with them but we need to contact Microsoft. I call the same day and was on hold for 1.25 hours. Upon answering they tried to investigate the issue and she said that the codes are valid and we need to go back to seller and get new codes. We'll the seller already said they cannot offer new codes because it's not allowed, we would have to purchase additional codes at $19.99. My question to Microsoft was if the codes are valid then why do I need to get new codes can't you just enter them for me. After speaking with the *** for over an hour and ten minutes she just hung up on me. I called back to no avail.
Business Response
Date: 09/18/2024
Dear ***** *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is 7051844513.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 09/18/2024

Complaint: 22265575

I am rejecting this response because: there was no response. You saying you will review it does nothing. I already went through 1.5 hours of you reviewing it and you hung up on me because you had no answer for me.

Sincerely,

***** *******
Business Response
Date: 09/27/2024
Dear ***** *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********,we see that our Tier 3 advocate ********* had been working with you on this issue. Upon checking, I was able to confirm this case was closed as our agent confirmed you cant provide the necessary information to resolve this matter due you are on vacations.

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:09/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Trying to activate windows 10.Entering Product id fails to activate.Contacted activation phone ************. Was walked through the activation process and that also failed. Then the system said it would transfer the call to an advocate.Problem:No one picks up the call, just music keep playing for more than twenty minutes. No message re. when will an advocate will respond.Microsoft does not say what the hours of operation are nor provide any useful information when called.regarding
Business Response
Date: 09/17/2024
Dear ************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7051721139.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 09/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

************
Initial Complaint
Date:09/10/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am attempting to purchase PC Game pass but whenever I try to sign in it gives me the prompt that "We can't sign you in because your account has been suspended from Xbox Live." My enforcement history doesn't show the reason.
Business Response
Date: 09/16/2024
Dear *********** *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7051642251.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation

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Microsoft is NOT a BBB Accredited Business.