Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,712 total complaints in the last 3 years.
2,389 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- Microsoft suspended my Reward account - I started to redeem my points on the 8/9 or 9/9 - I'm not sure whether the business has tried to resolve my problem or not
Business Response
Date: 09/21/2024
Dear Mc Reward,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.

You can get Microsoft rewards support by doing this:

1) Go to this link: ***************************************************

2) Scroll to the bottom of the page and click Contact Microsoft Rewards Support

Alternatively, here is the direct link. Click here: Contact Microsoft Rewards Support

Sincerely,

Microsoft Corporation
Initial Complaint
Date:09/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft is at it again! Sending me a notice to update my payment method -- but I did that some time ago, yet they persist in using only a card that was deactivated because of unauthorized charges on my account. I updated my payment method and it appears to be in the account, but ******************** prefers to harass me and to use only the deactivated card!!!I am attaching a screenshot of the payment method Microsoft has used despite the update that I made some time ago. I am also including a screenshot of the new card that I registered with MIcrosoft, but they insist on charging the deactivated card as the account clearly shows!Whose fault is that? They have the relevant payment method, but it's more fun for Microsoft to use a deactivated card! I will state what I want done, and I don't want any lame excuses for the inefficiency of Microsoft when they choose to charge a deactivated card and annoy me because of THEIR MISTAKE!!!
Business Response
Date: 09/23/2024
Dear ******* ****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/16/2024
Dear *** or Madam:
My patience has worn through with Microsoft. I continue to receive harassing notices via email about
failed payments when the debit card ending in ************************************************* 7447
to my account and it appears in my account on the ******************** website. However, the notices show that
for some inexplicable reason, Microsoft refuses to charge the valid card and instead always charges
the canceled card.
I have filed complaints everywhere and then some to tell Microsoft to charge the right card, but my
words obviously fall on deaf ears. I want some explanation that makes sense that Microsoft persists
in charging a canceled card and does not charge the valid card that is programmed into my account. I
have to ask what sort of employees persist in working with such insane practices. The information is
right before their eyes if they can see what is in my account. Apparently, someone at Microsoft
prefers to harass customers and gives employees direct orders to continue to harass a customer who
has provided valid information for paying for monthly charges.
I truly cannot begin to understand why this is happening. I will include a presentation that I created to
show what appears in my account on ******************** and the charges that Microsoft persists in making
when a valid card is programmed into the account. I doubt that there is any explanation that makes
any sense whatsoever. I call it harassment because Microsoft has been informed many times over
about the error that they persist in making by charging a debit card that is no longer in use and that
no bank will acknowledge. There is no sane way to explain what has been happening with no change
whatsoever.
The presentation shows charges made to the canceled debit card ending in 9503 on one page and
the valid debit card ending in 7447 that Microsoft does not even acknowledge. I have presented the
information with added arrows to point to the information that is being mismanaged. Never in my life
on either side of the Atlantic did I encounter a situation so ridiculous and outrageous as I have
endured because Microsoft lacks the ability to process information that appears in front of their faces.
Respectfully submitted
******* ****
Business Response
Date: 10/24/2024
Dear ******* ****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request, we were able to confirm our agent **** contacted you by phone and worked out the issue by identifying that you had two different accounts, one of which had a subscription running. Our agent cancelled the account with the subscription and clarified which account should be active, resolving the issue.

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:09/12/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been using Microsoft Bing to search information for over 4 years. As a part of deal, they are giving me Microsoft Rewards as an incentive. However, since the mid-2023, Microsoft all of sudden suspended my Microsoft Reward account. I had sent several emails to Microsoft support team in July and August 2023 requesting to resolve the issue. Other than the initial emails indicating that they had received my emails and would replied shortly. I had never received any further feedback.I had not knowingly violated any of the Microsoft Services Agreement as listed in its terms and conditions.The following are the Microsoft case# when I submitted to request for *************** #: ********** created on August 16, 2023 Case #: ********** created on July 1, 2023
Business Response
Date: 09/19/2024
Dear ***** Zee,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7051920280.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:09/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to get rid of this windows computer and 9-12-24 Microsoft choose to save all my documents in One Drive. I want all my documents out of one drive, I am getting rid of this new windows computer and I want to be done with Microsoft, I have had it! To many problems, good thing I had flash drives as I cannot access my documents from one drive, I am done with Microsoft, I can't do this anymore and I will not allow them to control where I save my person documents. I also do not appreciate Microsoft continually asking me to back up my documents, they have no right!!!
Business Response
Date: 09/24/2024
Dear ******* ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:09/12/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a consumer of Xbox and Microsoft products for 10+ years I have spent $15K+ dollars on my Xbox, Microsoft account. I was playing about 12 hours ago and went to sleep. I got back up got on my laptop and I was locked out of my Microsoft account because somebody hacked it and changed my email and my password without even having access to the associated email on the account. No warning, not a single email or text for me to stop the hacker. Ive been troubleshooting on their website for 3 hours now and it seems that Im IP banned from trying to create a new account to solve or help solve my problem. Any troubleshooting I try to do requires me to have an account, I cant create an account because ******************** for some reason isnt emailing me. Ive never been hacked before. Ive never had these issues before. It is ridiculous Ive been a customer this long giving them $20+ a month for subscriptions, etc. And there is almost nothing you can do when your account gets hacked. Then you try to create a new account to help recover the one that was hacked and you cant even do that. You cant even speak with a human unless you have an account!
Business Response
Date: 09/18/2024
Dear ******* ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7051838981.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/18/2024

Complaint: 22279269

I am rejecting this response because: I was told on the phone by a Microsoft representative that my issue was being taken seriously and was considered a priority, I have only been emailed once since originally contacting Microsoft and the BBB. I was told it would be 3 days maximum till a "higher up" got a hold of me to start getting my account after already verifying that my account was indeed hacked. I don't understand how Microsoft thinks it is okay to take their time when dealing with a situation like mine. I had to go to the bank and cancel all of my debit and credit cards while working 900+ miles away from home because of this, Their lack of contact and priority or help makes it really seem like Microsoft just doesn't care.

Sincerely,

******* ******
Business Response
Date: 09/24/2024
Dear ******* ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ******* has been working with you on this issue. Upon checking, we were able to confirm the case remains open and being worked on.Please keep collaborating with our agent towards a resolution.

We will keep monitoring your case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/25/2024

Complaint: 22279269

I am rejecting this response

Sincerely,

******* ******
Customer Answer
Date: 12/10/2024
Microsoft was in contact with me after getting ahold of you guys, they have stoped responding to me.
Business Response
Date: 12/13/2024
Dear ******* ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ******* has been working with you on this issue. Upon checking, we were able to confirm the case remains open and being worked on. Our agent will contact you in the upcoming days.

We will keep monitoring your case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 12/19/2024

Complaint: 22279269

I am rejecting this response because:
Microsoft was in contact with me after I had hit you guys up for the first time. I thought we were getting towards the end of what I needed from Microsoft. It seemed like they were going to give me my account back after I provided them with more than enough information. The final email I received from them. They told me to be checking my email on that and that I would see a response within a couple days. I have yet to hear from them again and Ive sent multiple emails asking them where they are or what is going on with my account. It has been almost a month since I last contacted them again now maybe even longer please help me. I have been paying for their subscriptions *************************************************************************************************** had probably had a well over $20,000 invested it blows my mind is that a company worth as much as Microsoft is will do little to nothing to help a loyal customer get their account back to make matters even worse. I used the same Microsoft account on that account for my work stuff so when this happened, it screwed me in a very, very major way. I also have more than enough time and money to get a lawyer if that is what is going to be needed because I am not just going to lose this account if Im going to lose this account Im going to be compensated for it!
Sincerely,

******* ******
Business Response
Date: 12/26/2024
Dear ******* ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7061755470.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:09/12/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ****** ****** ******, I am NOT ****** in the Movie Clip!!!!! Remove these 4 **** ****** Movie clips from BELOW MY FULL NAME in Bing search!!! You have had them under my name for at least 6 months. REMOVE THEM IMMEDIATELY!!!AND WHO PUT THEM UNDER MY NAME????
Business Response
Date: 09/19/2024
Dear ****** ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding Bing search content. Please reach out to the Bing team directly here: *********************************************************
They will investigate your concern and act accordingly. Please let us know if we can be of further assistance.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/23/2024

Complaint: 22277568

I am rejecting this response because: I want the business to contact by phone ************, so that I can see that they are removing those ****** Videos from under my name, instantly and immediately. And I would like to know who put the videos under my full name?

Sincerely,

****** ******
Business Response
Date: 09/30/2024
Dear ****** ******.
The Bing team is not customer-facing and will not be able to phone you. As instructed previously, please report your issue here: ***************************************************************;
Thank you for your assistance.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/30/2024

Complaint: 22277568

I am rejecting this response because: I have already reported my complaint to that website, *********************************************************, and submitted to them on 09.27.2024, and have copies of my submission, however, MY FULL NAME IS STILL ,ABOVE THESE GORY "******" SEARCHES.
YOU REMOVE THEM IMMEDIATELY!!!! I have contacted an attorney in this matter.

Sincerely,

****** ******
Business Response
Date: 10/11/2024
Dear ****** ******,
Thank you for your response. We reached out to the Bing team on your behalf. They are unable to proceed with your request to remove the images in Bing's Image Search index and they have requested that you please provide a list of source image URL(s) in an editable electronic format (ie: Word).
Images have 2 URLs:

Source ***************** that is/was using the image. The original page where the image is found.)
Source Image URL (Typically a .jpg and cannot be an ********** or ************ URL because these pertain to search results and are not the original location where the image resides. If this is what you are coming up with for the source image URL, you will need to go to your original query that brought up the image to find the correct source image URL.)

To get the Source Image URL:
Click on the image
Right Click on the image and select "Copy image link"

If you have contacted the site owner and the content is no longer on the site, please use the Content Removal Tool to request a removal of outdated content in our web results: ****************************************************************************;
We look forward to your reply.
Sincerely,
Microsoft Corporation

Customer Answer
Date: 10/12/2024

Complaint: 22277568

I am rejecting this response because: Microsoft Bing has placed these "GORY" pictures under my name! I DID NOT PUT THE PICTURES THERE SO WHY IS BING MICROSOFT ASKING ME TO REMOVE THEM!
I AM NOT TRAINED IN TECHNOLOGY, YOU ARE, YOU PLACED THEM IN YOUR SEARCH, SO YOU REMOVE THEM FROM YOUR SEARCH WITH MY FULL NAME NOTED. THAT'S WHAT YOUR EMPLOYEES GET PAID FOR!
AGAIN, REMOVE THESE GORY PICTURES WHEN A SEARCH IS DONE UNDER MY NAME IN BING! *** ASKED YOU NOW, AT LEAST 15 TIMES BY EMAIL RESPONSES AND BBB. I AM NOT GOING TO MAKE THE CORRECTION BECAUSE YOU OWN BING, NOT ME!
IVE ASKED YOU NOW TO MAKE THIS CORRECTION AT LEAST 15 TIMES!!!!
****** ****** ******
************.

Sincerely,

****** ******
Business Response
Date: 10/17/2024
Dear ****** ******,
Thank you for your response. We understand you are frustrated with the process and the delay in getting the images removed.
We need your assistance in order to process your request. We're re-sharing the instructions below. Please provide us with the Source ImageURLs and we will share them with the Bing team:
We are unable to proceed with your request to remove the image in Bings Image Search index at this time because we need more information.

Images have 2 URLs:
Source ***************** that is/was using the image. The original page where the image is found.)
Source Image URL (Typically a .jpg and cannot be an ********************************************* because these pertain to search results and are not the original location where the image resides. If this is what you are coming up with for the source image URL, you will need to go to your original query that brought up the image to find the correct source image URL.)
To get the Source Image URL:
Click on the image
Right Click on the image and select "Copy image link"
Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/17/2024

Complaint: 22277568

I am rejecting this response because: I have used Microsoft instructions 15 times and emailed them to you.
Very poor customer service taking advantage of your customer!
Ask a manager to call me today!!!!

Sincerely,

****** ******
Initial Complaint
Date:09/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My laptop was hacked. Its now running with enhanced security; however, I cannot access any of my Microsoft files. I have repeatedly submitted a help request online to ** support but it doesnt recognize me. Theres no recourse. Ive paid for a service that I can no longer use, and my files are captive and unavailable to me. Help! How can a company get away with this?
Business Response
Date: 09/21/2024
Dear ****** ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:09/12/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon, I've spoken with a few people (**** *****) already and they all say they cannot help me out. I have ticket#**********, ticket# ********** and Order Confirmation: 49eeffcb-90da-4590-9192-dd01a09f6cfe Code: M2HCY-GQGD9-4M2VP-RJW4M-7PR9Z.This was processed yesterday for 1 month ultimate game pass. Now, I sent the request for the 30 day pass on August 26th last month. It didn't process until September 11th. I paid for the subscription on September 9th. It says the subscription will end on the 21st for the redeemed code. I don't need an ultimate game pass for 9 days disguised as 30 days. Secondly, I would just like my points back. I've reached out to the emails provided by their "support" and turned out to be their agent sending false emails and links to gain my personal information. I tried calling ************ which led directly to "Microsoft support". Which that "agent" asked me to download something off the play store. Or that I "purchased a gift card/game". It was another spam number on Microsofts support page. Honestly, how can a business operate in ****** and not have any means of support for their "services and products" that they want people to purchase. By far Microsoft has the worst customer support in ******. I've had to deal with them multiple times over the years and they often have traps setup to keep you in a circle.Thank you, *********** *****
Business Response
Date: 09/26/2024
Dear *********** *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding Rewards points and Game Pass Ultimate. We have reached out to the Rewards team and have asked them to review your case. We expect a response from them the week of September 30th. We appreciate your patience while we research your complaint.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/26/2024

Complaint: 22277001

I am rejecting this response because: I have managed to resolve the matter with the Microsoft team. They didn't do what was requested, but they did refund the amount charged for the monthly subscription of $21.46 and left the active membership until the 8th of October (my next billing date). Basically giving me a month "free" and keeping the rewards points. Which is fine by me. Thank you again for the assistance on the matter.
Sincerely,

*********** *****
Customer Answer
Date: 09/27/2024
It seems the matter has been resolved. They refunded my amount paid and left my subscription active until the next billing date.

Thank you,
*********** *****
Initial Complaint
Date:09/12/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been locked out of an old email account that I have had no access to for multiple years. It is linked to some of my accounts externally and the only way in which I can change and update those accounts email to my current email is be receiving codes sent to said old email *************************** I have been attempting to work with ********** support to resolve this issue and to get access for the sole purpose of updating email to current gmail account. The service has been exceptionally lacking and blatantly disingenuous. I understand that there are protocols in place but the only way in which I have been able to communicate have been through an email chain in which they have since blocked me. The excuse given was that I was unable to provide sufficient information. The information requested was subject lines of emails sent from the account... this is crazy since I have not had access to the account in years. All I wanted to do was speak to a representative to get the issue resolved and not only was my request denied but the support line blocked my emails. I am extremely upset with the service provided by this company and would like a resolution to my request considering there are no other available routes to get these accounts changed.
Business Response
Date: 09/19/2024
Dear ***** ********,
Thank you for contacting the Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
Please visit ********************************** to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided. Submission of this form will create a support case.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:09/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Microsoft account was hacked, my username is *************************** Ive contacted Microsoft for the last 3 weeks to try and get this resolved but nothing has been done, Ive spent thousands of dollars and many years on this account and would like it back, my email and phone number are the primary on the account they can send me a code to verify its my account, but cant give me my account back. Ive talked to many agents from Microsoft and they keep saying the special team is working on it, they told me it would take ***** hours to hear back from them but its been well over the time period. Microsoft even asked about my password being changed and my shipping address being changed because the hacker tried to buy multiple Xboxs on my account.
Business Response
Date: 09/18/2024
Dear ****** ********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7051837588.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/18/2024

Complaint: 22274918

I am rejecting this response because:
I still don't have my account back, as you can see from the photos, my shipping address has been changed to a way different address, also if you look into the account you can see my password and everything else was changed all at once I believe it was the 28th of August, I also had a charge on my bank for 4 Xbox ones and also multiple other tries, they got one Xbox off of my account but I contacted Microsoft and they said that it is being taken care of. Please let me know if you need any information from me.
Sincerely,

****** ********
Business Response
Date: 09/24/2024
Dear ****** ********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ******* has been working with you on this issue. Upon checking, we were able to confirm the case remains open and being worked on.Please keep collaborating with our agent towards a resolution.

We will keep monitoring your case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/24/2024

Complaint: 22274918

I am rejecting this response because:
I have not been working with anyone from Microsoft, no one has contacted me with anything.
Sincerely,

****** ********
Business Response
Date: 10/08/2024
Dear ****** ********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we were able to confirm the case has been closed due to unresponsiveness. Our agent did multiple attempts to get in contact with you but didnt succeed. Please reply to one of our agents emails to receive further assistance.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/08/2024

Complaint: 22274918

I am rejecting this response because:

Sincerely,
yes I have found the emailed they were sent to my secondary email that I rarely check, but I have responded and will continue to check it more often now.

****** ********
Business Response
Date: 10/24/2024
Dear ****** ********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Unfortunately, your past service request has been archived, so we have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation

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