Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,623 total complaints in the last 3 years.
2,299 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft has taken my outlook and I have all my accounts on that particular email including bank accounts that I can't access now, Music I no longer can listen to that I paid for, my app for seeing my psychologist and therapist is now not accessible I had to cancel my appointments for fear of missing my appointment, I got bills I literally cannot pay now, and I just bought a pc for 300$ and now I can't use it unless I make a Microsoft account, also steam is locked now too, again I have nothing this is ridiculous I want answers! Or refund me my money for everything all I did was try to import my passwords into Microsoft service to use! And as soon as I logged a new password that Microsoft recommended I got logged out and I don't remember the password because I had no time to remember anything.
Business Response
Date: 08/30/2025
Dear **** *******

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

Please visit ***************************************; to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:08/20/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am requesting assistance of the BBB to help with Microsoft Bing search results as when my name is searched on Bing it returns results to a MURDER and drug arrest! NONE of this is related to me and there is no mention of my name anywhere in either article. I have been called in and questioned by my HR Department and I need those to NOT BE CONNECTED TO KY NAME when searched on Bing. I have tried countless ways to contact **** and its just generic replies I cant request deletion any other way and its urgent that you please assist me as this is ruining my reputation and causing severe issues. BOTH articles are pasted below PLEASE help me. Thank you ************************************************************************************ ************************************************************************************************************************************************
Business Response
Date: 08/27/2025
Dear ******* **********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Bing search Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/05/2025
Hello,

After the initial letter was received by the business I allowed them additional time to conduct an investigation as stated in their reply. Apologies for not responding sooner as I wanted to allow them time to look into the matter. To my disappointment, the business finally got back to me yesterday indicating that they can or will not do anything and suggested that I obtain a court order to address my concerns.
I did reply to the business directly and asked if was anything at all that they can help me with outside of a court order as I felt that was unfair, time consuming and costly. Unfortunately, the business failed to respond any further. While I appreciate the business being amicable, and responding to my complaint, I confine to remain very upset that these search results of my name lead to articles of murder, a father and son arrest for drugs and other horrific headlines. I am very upset that the business was unwilling to work with me to find a satisfactory resolution as I have explained to them, I personally read every article that came up and none of them had a mention of my name NOT even my FIRST name so there is no legitimate reason for all searches to go to these pages and I was truly hoping the business would disassociate my name with these results or at the very least suppress them since there is no reason to connect to me. I further explained due to the distinct and unique spelling of my last name this leaves me with grave concerns for my reputation but, it appears as though the business does not care since they never responded again.
So while I appreciate the response from the business and I appreciate their taking the tome to look into this complaint, I am still left in the same position I was in prior to filing the complaint which is extremely upsetting. Should the business wish to contact me again, I welcome them to do so to discuss this further. Thank you for attending to resolve this matter.
Customer Answer
Date: 09/11/2025
Please be advised that the business has reached out to me directly and has removed the listing as requested. This matter is now resolved and considered closed. Thank you for your assistance in this matter.
Initial Complaint
Date:08/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Minecraft account was hacked and stolen in May. I have tried multiple times to recover my account through ******************** support. Their responses have all said they cannot recover my account and will NOT reimburse me with a refund or credit for a new Minecraft account.
Business Response
Date: 08/27/2025
Dear ***** ********,
Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your Minecraft account concern.
I understand how frustrating it must be to experience a compromised account and the challenges you've faced in attempting to recover it. While Microsoft Support has reviewed your case and unfortunately cannot restore the account or offer a refund, Id like to ensure youre directed to the best possible resource for further assistance.
Since Minecraft account management and recovery are handled by Mojang Support, I recommend contacting them directly through their official help site: **************************. ****** specializes in account recovery and ownership verification and may be able to assist further, especially if your account was originally created through Mojang before migrating to Microsoft.
When reaching out, please include:
Proof of purchase (such as a transaction ID or receipt)
The email address originally associated with the account
Any usernames or gamertags used

I hope this helps guide you toward a resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/01/2025

Complaint: 23773541

I am rejecting this response because:
It did not solve the problem or do what I asked. BBB just accepted microsofts response without question. That is unacceptable customer service and I expect better. Both Microsoft and BBB say a refund isn't possible without elaborating why. This is also unfair and possible illegal.

Sincerely,

***** ********
Initial Complaint
Date:08/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Getting suspended for unknown reasons. My post does nothing to violate the standards and cant even get a HUMAN to speak with. EXTREMELY long wait times(upwards of 45 minutes) and theres no response at all. Why am I getting suspended for trying to help the community? They dont even try to answer. I pay monthly subscription and I need answers.
Business Response
Date: 08/28/2025
Dear ****** ****.

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your recent Xbox account suspension. We understand how frustrating this situation must be, especially when you're trying to contribute positively to the community and are experiencing long wait times without clear answers.

Unfortunately, we are unable to take direct action on enforcement-related matters. These cases are exclusively handled by the Xbox Enforcement Team, who have the tools and authority to investigate and resolve such issues.
To proceed, please visit the ********************************************** where you can:

Review the details of your enforcement action
Submit a case review if eligible
Find answers to common questions about account suspensions

We truly appreciate your commitment to the Xbox community and your continued support through your subscription. If you have any other questions or need help navigating the enforcement site, feel free to reach out.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/29/2025

Complaint: 23772052

I am rejecting this response because: the answer is not sufficient. This is a generic response and with the evidence that I provided they should have sent it to the appropriate people to see why this is an issue. Its really them just trying to passs the buck to the next person instead of getting to the root of the problem. No one there wants to help people and this is exactly the problem.

Sincerely,

****** ****
Business Response
Date: 09/10/2025
Dear ****** ****,

Thank you for contacting Microsoft Corporation through the Better Business Bureau. We want to assure you that this is not a generic reply weve carefully reviewed your concern regarding the recent suspension of your Xbox account, and we understand how upsetting and confusing this experience must be, especially when you're actively trying to contribute positively to the Xbox community.

We recognize the frustration caused by long wait times and the lack of direct communication. While we truly wish we could assist you directly, enforcement-related matters are handled exclusively by the dedicated Xbox Enforcement Team. They are the only team with the tools and authority to investigate and resolve account suspensions.

To move forward, please visit the official Xbox Enforcement site:

**********************************************

There, you can:

Review the specific details of your enforcement action
Submit a case review if eligible
Access answers to frequently asked questions about suspensions and enforcement policies

We genuinely appreciate your continued support and commitment to the Xbox community. If you need help navigating the enforcement site or have questions about the process, please dont hesitate to reach outwere here to support you in any way we can.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:08/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My ********* account was hacked. I contacted ********* at approximately around the end of June 2025 and was told 5 business days. It is now August 20 2025 and no resolution. A representative did try to contact myself via email but put my case to inactive because I did not respond after a few days, but said to reply and they'd resolve it.I have since replied numerous times, and no replies. I have also considered contacting the Privacy Commissioner of Canada and filing an complaint as my email contained personal legal and medical information, including employment emails and other personal information. There is no number to contact to file a complaint on ********* and this is getting ridiculous that it's been nearly 2 months when their own emails say within 5 business days to be actioned.
Business Response
Date: 08/27/2025
Dear ******* ****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
Please visit ********************************** to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/27/2025

Complaint: 23771899

I am rejecting this response because: this does not address the issue. The account cannot be recovered as indicated and how it was escalated to their security team.
I need someone within the department to action my request and figure out why no one has responded or worked on my request.

Sincerely,

******* ****
Business Response
Date: 09/08/2025
Dear ******* ****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
Please visit ********************************** to provide information necessary to confirm you are the rightful owner of your Microsoft Account. As previously stated, this is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided. If you have already followed this step, please confirm the primary email address of the affected account so we can further review.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:08/19/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
n July 2025, I purchased a Microsoft product: Office 2024. During the installation process, the system suggested that I create an @*********** account to register the product, which I did by following the official instructions.Unfortunately, I had to uninstall the program because it created conflicts with files from a previous version of Office installed on my computer. From that moment, a serious problem began: I cannot regain access to the Microsoft account that was created specifically to register the product.The automated recovery system has kept me in an endless loop, requesting codes and verifications that never allow me to complete access. I have lost several days of work and hours trying unsuccessfully to resolve this through the automated support tools, which unfortunately do not help in this ******* concern is that I have no access to the associated account, and therefore I also cannot reinstall the product I purchased. As a Microsoft customer since 1992, I find it unacceptable that there is no clear path to obtain direct human assistance.I respectfully request that Microsoft provide immediate HUMAN assistance to verify my identity and restore access to my account, so that I can legally use the software I purchased. I am willing to provide any necessary information (purchase invoice, registration details, etc.) required to confirm my identity.Additionally, I have supporting documentation that proves ownership of the product acquired, which I am ready to share to resolve this matter without further delay.I kindly ask to be contacted at: ***********************
Business Response
Date: 08/26/2025
Dear ****** Barahona *****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/27/2025

Complaint: 23770625

I am rejecting this response because: I appreciate Microsofts response and the assignment of a new case number ***********). However, I have not yet received any direct contact or effective resolution. At this stage, I still have no access to my account or to the Office 2024 product I purchased.

Therefore, I respectfully request that this case remain open until Microsoft provides a concrete solution and restores my access.

Sincerely,

****** Barahona *****
Business Response
Date: 09/09/2025
Dear ****** Barahona *****,
Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your account recovery request. To proceed,please visit ********************************** and provide the necessary information to confirm your ownership of the Microsoft Account. This is the sole authorized method for regaining access to your account. You may submit the form up to two times per day and are encouraged to include any details not previously provided. Once ownership is verified, we will expedite the recovery process

Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/11/2025

Complaint: 23770625

I am rejecting this response because it only directs me again to the **** automated recovery form, which I have already used multiple times without success. I still have no access to my Microsoft account ********************************* nor to the Office 2024 product I purchased.
I respectfully request a manual, human verification path (phone/video or direct case-owner review) under Service Request **********. I can provide proof of purchase and any other information needed to verify my identity.
Please keep this BBB case open until my access is restored.
Sincerely,

****** Barahona *****
Initial Complaint
Date:08/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to tell you about the nightmare of an experience that I had with Microsoft. I was expecting an item which was supposed to be delivered on August 11th 2025. Unfortunately Microsoft delayed shipment and then their carrier of choice ***** delayed it further. At the end of the day, my package never arrived because their carrier does not deliver to my address.I spent more than six hours calling Microsoft and the *** back and forth in an attempt to fix the situation and provide another delivery location. *** informed me that only the shipper (Microsoft) can make this update. Microsoft refused to do this. They have since received the item, and have not issued my refund. In addition, this entire situation was very sloppy. Everyone kept pointing fingers at each other. **** told me that *** refused to deliver the package and *** told me that **** refused to take the package, and Microsoft refused to call *** to have the package rerouted to another address. This has been a very stressful situation and I really have zero faith in this company.
Customer Answer
Date: 08/26/2025
Hello,

Microsoft has finally refunded my money. Please close this case.

Thank you,
Initial Complaint
Date:08/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I am contacting you regarding a banned xbox account on the ********************** network. I have owned and spent a lot of money on the account and have had it for years. Recently I received a ban from them even though I had no strikes on their system. If possible I wish to get a refund for my account since they are taking back the products I purchased.
Business Response
Date: 08/27/2025
Dear ******* ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox account suspension. After reviewing your complaint we notice this matter only can be fix by the Xbox enforcement team due only them have the authority to revoke bans, we proceed to contact them and they provide us the following information:

Thank you for reaching out to learn more about this accounts suspension.

This account was suspended for engaging in the manipulation of Xbox services. This activity can include, but is not limited to:

Using unauthorized software to make changes to your account, game saves, or interact with Xbox services in an unauthorized way
Unlocking achievements, prestige level, in-game ranks, or other content the account did not earn
Manipulating the followers or other data related to friends and followers through unauthorized software or unauthorized interactions with Xbox services
Manipulation of game clips and screenshots through unauthorized software or unauthorized interactions with Xbox services
Interfering with or manipulating the network traffic of your devices or the devices of others

Cheating and/or tampering with accounts and devices disrupts the game for other players and diminishes their hard work and dedication. Xbox Live should be fun and safe for everyone. To ensure that players continue to have a positive experience, we cannot allow these kinds of violations on the service.

Our team takes an evidence-based approach to enforcement and make our decisions based on the evidence we find while investigating that claim. Attempting to get someone suspended by sending in a flood of reports does not affect how we make our enforcement decisions, as everyone gets a fair investigation based on evidence rather than volume of complaints. Should we issue a suspension, it would be due to a violation of the Xbox Community Standards so rest assured that malicious attacks are unfounded if there has not been any violation of our policies.

For additional information about how to participate on Xbox Live in a safe and productive way, please visit our Stay Safe page (**********************************************************************************************************), the Microsoft Services Agreement (**************************************************************), and Community Standards for Xbox (**********************************************************************).

Going forward, please keep in mind that especially bad or repeated violations of Microsofts Community Standards for Xbox may lead to additional action, including permanent account suspensions or device bans.

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 09/03/2025

Complaint: 23769546

I am rejecting this response because:
I did not cheat or manipulate any network. I have no cheating software and being a working man have no time to do so. I had 0 strikes and I put a lot of money into that account. I am not a hacker. Will they at least refund my xbox since they want to take what I've purchased? I see a lot of people online are being banned for little to no reason. Is this a business tactic to try to get people to repurchase your digital products?
Sincerely,

******* ******
Initial Complaint
Date:08/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft Bing rewards program refuses to let me redeem my points that I have already accumulated. Messaging or calling them does nothing. This has got to be illegal. They only say term violation but don't explain what. They literally want us to search there crappy app all day I guess. I just want my points I have already accumulated
Business Response
Date: 08/27/2025
Dear ****** ***,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft Rewards account.

We want to inform you that the Microsoft Rewards support team has determined that the restriction on your account might be related to unusual activity detected on your account. Please note that this activity is reported automatically by the system whenever it recognizes some unwanted activity on the account.
If the system detects that the account activities are not being conducted in good faith or appear to be automated, it may flag your account for unusual activity, which might affect your ability to redeem rewards. Please be assured that these account restrictions are temporary and can be lifted if the system observes consistent, good behavior over time.

Since this is not a manually enforced action but an automatic system response, we are unable to take further actions to remove any restrictions on the account at this time. However, we strongly recommend following the provided guide to improve your account standing and have these restrictions lifted: **************************************************************************************************************************************************

With this information provided, we will go ahead and close this case simply as a matter of housekeeping. Thank you for your understanding and patience while we tried to resolve this issue, and thank you for being a member of the Microsoft Community!

Sincerely,

Microsoft Corporation
Initial Complaint
Date:08/19/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 9, 2025, Microsoft charged my Citibank Mastercard $99.99 for what appears to be a renewal of Microsoft 365. I purchased this subscription in June 2024 as a one-time license for my wifes laptop, and I never authorized an automatic renewal.I never received any advance notification or email alert from Microsoft that the renewal was coming, which is standard practice for subscription-based services.I only discovered the charge when I received my July credit card statement. I disputed the charge with ******** on July 24, 2025. The dispute was denied after Microsoft claimed I had accepted click-to-accept terms and missed their 30-day refund window. This window is unfair in my case, as the charge only appeared on my monthly statement and no prior notice was given.I then contacted Microsoft Support directly. I spoke with two different representatives who followed scripted responses and refused to refund the charge.Resolution Requested:1.Full refund of $99.99 charged on June 9, 2025.2.Immediate cancellation of any ongoing subscription or auto-renewal linked to my account.I have attached supporting documentation from Citibank and Microsoft for review.
Business Response
Date: 08/27/2025
Dear ******* *****

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/27/2025
Dear BBB analyst :

I respectfully reject Microsofts response. Their reply only repeats the fine print argument about automatic renewal, but does not address my main complaint:

I never gave informed consent for renewal.
I never received any advance notification or reminder email that a renewal would occur.
The charge only became visible when my credit card statement arrived in early July. Expecting a customer to dispute within 30 days of a June 9 charge, when no notice was provided, is unreasonable and unfair.

This is not about technical terms, it is about fair business practice. Ethical companies notify customers of renewals. ******************** failed to do so.

I am requesting again:

Full refund of $99.99
Immediate cancellation of any auto-renewal tied to my account
Without notification, this renewal was unauthorized. I urge the BBB to keep this complaint active until a fair resolution is reached.

Regards,

******* *****
**************
Email: *****************************

Business Response
Date: 09/09/2025
Dear ******* *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your billing concern.
Were writing to confirm that on September 3, our team processed a full refund in the amount of $99.99, which should be reflected in your original payment method within the standard processing period. Additionally, the auto-renewal feature associated with your account has been successfully deactivated to prevent any future recurring charges.
Please note that depending on your financial institution,refunds may take up to 30 days to appear on your account. If you do not see the refund after that time, we recommend contacting your bank or card issuer directly.
We appreciate your patience and thank you for bringing this matter to our attention. If you have any further questions or need additional assistance, feel free to reply to this message.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****

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