Business Profile

Property Management

Weidner Property Management LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Weidner Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

149 total complaints in the last 3 years.
53 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/15/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I lived at ******************** for one year. Upon move out, I went above and beyond to make sure my apartment was in the same condition as when I moved out minus normal wear and tear. Upon move out, the Accounts Receivable Specialist *********************************, withheld $365 of my security deposit ($400) for paint and deodorizing carpets (not cleaning). In the email, they stated that scraps or scuffs aren't normal wear and tear. In both the photos I have and the ones they provided, there are zero damages or anything remotely showing scratches or scuffs. In my lease it also states that I am entitled to any refund due plus interest, of which the interest I have not received. As they are acting in bad faith, I'm currently discussing with an attorney about going to small claims court. I've attached images about what they claimed needed paint and I've got a whole lot more images. My desired resolution is for them to act in good faith and refund my security deposit in full.
Business Response
Date: 07/19/2024
To whom it may concern,
Please see attached a copy of the move out inspection, which includes photos, as well as a copy of the move out statement which details any charges related to work that was completed in this apartment unit. The terms of the lease state that the resident is responsible for having the carpets professionally cleaned upon moving out, but it was determined that a full carpet cleaning was not needed, so the resident was only charged for a deodorization treatment. All other charges on the move out statement are in line with the terms of the lease agreement that was signed by both parties.
Thank you.
Customer Answer
Date: 07/19/2024

Complaint: 21994382

I am rejecting this response because: I already provided everything that you just sent. I literally provided the exact documents you just provided so this shows you didn't take this serious and didn't look at any of the documents I provided. This company is laughable and I will be reporting you to the ** state attorney general. I will be requesting a formal investigation into your business practices as I'm sure I am not the only one you have wronged. Anyone can clearly see that it is normal wear and tear. You are acting in bad faith. You've been given multiple chances to correct your mistakes and behavior. I seriously suggest you rethink your business practices. The lease does not allow for you to withhold a security deposit for normal wear and tear.

Sincerely,

*************************
Initial Complaint
Date:07/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Following the sudden loss of my employment, I immediately went to the apartment manager to discuss my options given that I just re-signed my lease. I was informed that I would need to pay a lease termination fee unless I could find someone to take over my lease. Despite there only being 23 days left in the month (which I had already paid full rent for) neither the manager nor the staff at the front office mentioned the requirement of a 20-day rent responsible notice. This was also not mentioned in subsequent conversations on May 3 with my mother nor on May 10, 2024, with myself and my father. As a matter of fact, in all three conversations, the manager encouraged us to do a lease takeover. The apartment could not help me look for someone, so it was a difficult and slow process to advertise the lease takeover. Even trying until the end of May didn't give me much of a chance as ****** would only accept one name at a time for approval checks. If I had realized that going past may 10 without giving termination notice would cost almost another month's rent I would not have tried to do this. Thinking I had until the end of May, I advertised the lease takeover on ******** and did not formally terminate until May 30. Then, I am suddenly told that I owe not only the termination fee but also another 20 day's rent. I physically moved out on May 10, 2024 and brought the key to give to the office. I was told not to turn in the key. I had to borrow money to pay the lease termination fee of $3080 on May 30, 2024 and was told, on that date, by the manager that if I paid that amount immediately, she would advocate for me not to have to pay the 20-day rent notice. My next contact from Solara was a bill for the full amount of 20-day rent.
Business Response
Date: 07/16/2024
To whom it may concern,

Please see attached a copy of this resident's lease which states the required 20-day notice when vacating an apartment. A lease takeover was suggested as an alternative to paying a lease termination fee. On May 10th, the resident came into the office to return their keys, but they were advised that turning in keys amounts to terminating the remainder of the lease, which would cancel out the option of a lease takeover. The resident desired a lease takeover, so the office team advised the resident to hold onto the keys at that time. At the end of the day, the office team is simply abiding by the terms of the lease agreement.

Thank you.
Customer Answer
Date: 07/22/2024

Complaint: 21978196

I am rejecting this response because:
It is not good business practice (even if it is legal) to withhold important information in multiple conversations in which I trusted that Solara employees were providing a thorough assessment of my financial options. I also only desired a lease takeover because it was strongly recommended as the option that would be the least harmful to me and put me in the least debt. It was not made clear that I had almost no time to accomplish this without continuing to pay rent for an apartment I could no longer afford (which is why I balked at the lease termination fee in the first place). Now I have been trapped with an even higher bill and am just being told I should have combed the lease instead of speaking to the office. It is also clear that the notification fee can be waived because the manager told me that she would advocate for it to be waived if I paid the termination fee immediately (which I did). If this is not true, I was once again misinformed by Solara management.

Sincerely,

*************************
Business Response
Date: 07/30/2024
To whom it may concern,
Our staff will always advocate for our customers and ensure they are informed of all options. Each concern brought to the team is unique and can sometimes warrant waiver of a fee. In this case, our onsite staff stated they would advocate and present the facts of the scenario to see if our business faltered in our practices or misinformed a customer. In this specific instance, our team communicated the options available in the residents lease and found no reason to deviate from the signed agreement. Our staff stated they would escalate the concern, but did not state that would result in a waived fee.
Initial Complaint
Date:07/11/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 11, 2024, I returned home by 5:55pm to find that one of my vehicles, a 2008 Chrysler ************** had vanished from where it was lawfully parked in front of my Northridge Court apartment. I quickly went to the leasing office to inform and find out if my vehicle had been towed. The assistant property manager, Niles, after consulting with his property manager confirmed that it had been towed by ********** and claimed that they had no control over the event. I. asked him to confirm that my two vehicles were listed as part of my lease contract with Weidner Apartments. He kept saying that they could only go by what the towing company told them. ***** gave me the ****************** number to call, which I did right away. A woman answered the phone and confirmed that they had my vehicle. I inquired as to why this had happened; she claimed that my vehicle was towed because it was deemed either abandoned or inoperable. I asked her how it was so deemed and she responded that she didn't know because it wasn't her job. I asked her how a vehicle with current registration, tag and insurance, parked in front of my domicile, and driven by me was inoperable or abandoned. She said it wasn't her job to know and that the vehicle could only be released to its legal owner after payment. I informed her that I considered this a theft of my vehicle and my valuables in it (cash, documents, work equipment, badge, mountain bicycle, home decor and merchandise), and asked her to ensure the return of my vehicle right back to where it was picked up from today. As of this time I am writing this complaint, my vehicle and valuables in it have not been returned to my possession.
Business Response
Date: 07/12/2024
To whom it may concern,

We apologize for the frustration stemming from this resident's vehicle being towed incorrectly. Our team has reached out to the towing company, and they confirmed they will have their driver return the vehicle by tomorrow, July 13th. Resident has also been notified. Leadership will also be having a meeting with the towing company to discuss this situation to prevent instances like this in the future.

Thank you.
Customer Answer
Date: 07/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:06/18/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used to live in quail landing apartments, managed by Weidner. I had a terrible experience and ended up breaking my lease due to how poorly of a job their maintenance department did. I gave written notice that I would have June 2nd be my last day at the apartments and that my keys would be left on the counter. I was called on 6/4 asking about when I was vacating the apartment and stated I had vacated on the 1st and left my keys on the counter as I had stated in my move out notice. I then had an additional 2 days worth of rent and fees taken out of my deposit stating that I didnt actually vacate the apartment until the 4th. I would like the $70.66 I am owed returned to me.
Business Response
Date: 06/18/2024
To whom it may concern,
This resident was speaking with our staff today, June 18th, and was informed that the $70.66 will be refunded. The check can take a few days to process, and will then be mailed out to the customer.
Thank you.
Customer Answer
Date: 06/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:06/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Property manager did not provide move out ledger or invoice reflecting why I didnt get my desposit back until 30 days of contacting them. The only reason they responded is because I opened a ticket with the ** Attorney general. I called via phone 4 seperate times leaving my information plus emailing 3 times as well. On the move out ledger it states I still owe February rent. The land lord lost my rent check and my financial institution take 90 days to drop the check and refund. I paid the money back right away Ajs now they say its not showing up on there end. This was done and paid through the link that THEY GAVE ME! Read the most recent reviews on this place there at 10 plus 1 star reviews since new management. *** also tried calling their cooperate office multiple times and no one can help.
Business Response
Date: 06/10/2024
To whom it may concern,
The resident vacated LPM on 5/3. The move out statement was mailed to the resident via **** on 5/8. The statement was mailed to the last known address as required. Because the resident did not provide a new forwarding address, the statement was mailed to the previous LPM address. We have not seen this mail returned. We have also not received any sort of contact from an Attorney General's office.
At this time, we can confirm that any final balance has been paid, and there is no further balance due. We do apologize for any confusion on if there was still a remaining balance.
Thank you.
Initial Complaint
Date:06/06/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to rent an apartment. I scheduled a tour and they showed me three floor plans. The prices ranged from $918-$1100. I chose the $918 apartment as it was just as nice as the others, with the exception of not having a balcony. The lady at the leasing office told me that I need to choose the floor plan that is available on the site, since the $918 price is available on apartments.com but not when making an application directly with them. I happen to be moving my parents at the same time as well, and in the haste, when my move in day came, I signed the papers without noticing they raised the rent to 1088 a month. I did not notice this when signing. When I brought it up to them they stated that I had signed too many things with the price listed and if I had brought that to their attention day of, it could have been resolved.
Business Response
Date: 06/10/2024
To whom it may concern,
Please see attached the following documents:
- application for rental
- Welcome Home Letter
- Lease agreement
You will see that the rental rate is consistent across all three of these documents, and the lease agreement has been signed by the resident. We apologize if there was any confusion stemming from a listing on Apartments.com. We do not control those listings, and they are often times stale dated, as Apartments.com does not update their listings in real time.
Thank you.
Customer Answer
Date: 06/10/2024

Complaint: 21811956

I am rejecting this response because:

Sincerely,

***********************
Initial Complaint
Date:05/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Every weekend there is loud music drinking and just rudeness. Ive ****** exhausted myself by explaining every week to the leasing office about this disturbance and they always say theyll talk to the people or give them a 10am notice to move but yet here we are another weekend of the same issue. I explained where the people live, I need half off of my rent if nothing can be done, Ive called security multiple times but we dont know what else to do. I want to take legal matters now because I feel like my lease is not being promised with the rules that they are supposed to adhere to.
Business Response
Date: 05/31/2024
To whom it may concern,
We welcome residents to reach out to the office should they be having any issues with neighbors and other disturbances. Please see below for additional details regarding this matter.
1. Resident Complaints: We have been addressing noise complaints from two residents. One of these complaints came from this resident.
2. Courtesy Patrol: We recently hired Courtesy Patrol to help manage noise in the pool and gazebo areas.
3. Resident Notices: We issued a 10-day non-compliance notice to the offending resident, and they have been compliant since. We also called and gave verbal notices to a couple other residents, and we havent had further issues with them.
4. Holiday Weekend Incident: Over the holiday weekend, the front pool was closed for repairs, this resident reported loud music from the ****** area. She called Courtesy Patrol, but one responded to the dispatch. We have reached out to the *********************** and included our Area Director in the communication to resolve this issue.
5. Confidentiality of Notices: This resident has requested to see the notices weve issued; these are legal documents that we cannot share.
We are committed to resolving these issues and will continue to work closely with our Courtesy Patrol and communicate with residents to maintain a peaceful living environment.
Thank you.
Initial Complaint
Date:05/17/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Apartment unit advertised as having in unit washer and dryer.washer had been spitting out brown flakes and has been ruining clothes. A work order has been submitted for this issue and was submitted approximately 1 month ago and the issue is till yet to be resolved. I was advised by the apartment that I cannot fix the issue myself, I cannot bring in my own washer into the unit, I cannot hire my own maintenance service to address the issue, and they will not reimburse me for the falsely advertised unit. I was also advised by the front office that they can advertise that a unit has a washer, and it doesn't have to work as long as the unit has one in it. I was also advised I will not be reimbursed for having to use a laundry facility outside of the apartment and that the apartment does not have onsite laundry other than the one's in the unit.
Business Response
Date: 05/24/2024
To whom it may concern,
We do apologize for any delay in getting the washing machine service request resolved. Our maintenance team flushed out the hose with hot water, and resident was instructed to run a cleaning cycle with bleach, as washers do require periodic cleaning,. We have not received any subsequent work orders regarding the washer and the issue looks to be resolved. If the issue with the brown flakes continues, the resident may submit a new service request for our maintenance team to investigate and address.
Thank you.
Customer Answer
Date: 08/28/2024
Hello. I would like to close the complaint for complaint ******** against legends at *********************. The issue with the washing machine was resolved promptly after the BBB notified the apartments. Thank you for your time.
Initial Complaint
Date:05/17/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/2, I spoke with **** at ******************** Homes to discuss lease options. He said the shortest option at the rate offered was 6 months; anything less incurs addl fees. He confirmed the 6 month was available. Though we wanted a 4- or 5-month lease, I accepted the 6-month option electronically. I got a confirmation that the renewal documents were being prepared and signed electronically the 6-month lease on 5/15. There was no indication, in the portal or communication from Weidner or **********, that this would not be honored and that the 6-month lease was still available. I received a text from Charity at Weidner on 5/15, that the 6-month option was not available; would we want an 8 or 10-month lease. She in no uncertain terms stated there was nothing she could do to assist us. Even though I confirmed availability with Lions Gate and confirmed via the portal that the paperwork was completed and signed, this was irrelevant. ******* stated that the paperwork states subject to availability and the 6-month option was not available. She stated even if I had signed the documents earlier, they would not have honored the renewal. I was not notified of this unavailability until 5 days before the end of our lease. Weidner did not give us ample notice that the 8- or 10-month option was not an option. I understand that they were subject to availability, however I contend Lions Gate stated a 6-month lease was available. It was also indicated on the resident portal, which I was directed to use for completing the lease selection and signing. At no point was I informed that that the 6-month lease was not available, nor should I reasonably expect this was not the up-to-date and accurate info. How should I have known that the 6-month option was unavailable and to make this decision without all relevant info? The option to leave in Nov without incurring addl fees is imperative to our mental and physical healthcare decisions. We need the 6-month lease to be honored.
Business Response
Date: 05/21/2024
To whom it may concern,
Please see attached a copy of this resident's Renewal Offer Letter. On the letter, you will see that a term of 6-12 months was originally offered, with an asterisk. The asterisk states "Lease terms are based on availability and are on a first come first serve basis."
By the time this resident selected their desired renewal term, the 6 month term length was no longer being offered. We do apologize for any confusion or inconvenience due to the 6 month offer showing on the resident portal. A 6 month lease agreement was never signed by management.
At this time, the resident has signed a lease renewal for an 8 month term.
Thank you.
Customer Answer
Date: 05/24/2024

Complaint: 21726361

I am rejecting this response because:
This response does not address our complaint. My wife and I acknowledge that the lease says it is based on availability. This is not the issue. Please address our issues as follows:
-We confirmed with Lions Gate staff (****) on May 2/24 that the 6-month lease was available. This was confirmed in our Weidner resident portal.Charity confirmed that our only method of communication regarding lease terms is through leasing staff and the resident portal. Therefore, we did due diligence in confirming 6 month was available.
-Charity confirmed that the Weidner system does not update residents when availability changes.
-Weidners response to our complaint is: By the time this resident selected their desired renewal term, the 6-month term length was no longer being offered. We selected desired term on May 2, after confirming with Lions Gate staff and our Weidner portal. We were not told that the 6-month option was not longer available.
-According to Weidners response: We do apologize for any confusion or inconvenience due to the 6-month offer showing on the resident portal. This is the fault of Weidner, not our own. Why are we being penalized? It also does not address the fact that **** at ********** confirmed availability.
-My wife and I signed the 8-month lease as we were not notified in time that the 6-month option was not available. All we are asking is to honor the 6-month desired renewal term we selected via the portal with all information available to us by changing the 8-month term to a 6-month term.

Sincerely,

***************************
Initial Complaint
Date:05/13/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm ill and my son is disabled. I state this because The manager at ************* is trying to cheat us by exhausting us with the runaround. We are having a hard time with St.***** Apartments in *******. We noticed that they raised our rent higher than a better apartment and refused to offer us that one. My son requested that they give us a new lease without his roommates as I would be replacing them. He made this request a few times over the past few months. A St.***** manager admitted receipt of his request in writing and still charged him the $500 month-to-month fee. This month they finally gave us a lease and it was incorrect. It failed to remove the roommates despite that we continuously asked. It also attempts to ******* us for a carpet. It asks for 50% of the cost of their carpet after 6 years of residency for normal use. This does not include damages. They're asking us to pay for normal wear and tear-their business costs. When I asked the manager about the age of the carpet and the original price in an email he replied that he didn't know and refused to follow up, find out, or remove that from the lease. He is trying to blindside us with fees. We've had repairs that were never completed for months. One was completed a few days ago after I complained. The manager seems to be retaliating against us because after we complained about all of this he now wants paystubs to send a new lease and refuses to address the carpet trickery and fees. My has also had insurance for months and they refuse to stop charging him for insurance or even email him about that situation. Now we were given eviction notices that include all of the month-to-month fees. A great way to treat customers who rented with them for 6 years! We are opting out of all arbitration agreements with Weidner and St.*****. This is too exhausting for us to handle on our own. I have copies of the emails and lease that I mentioned. Please advise me of how to redact our personal data before uploading.
Business Response
Date: 05/14/2024
To whom it may concern,

Please allow us to address these statements.
Regarding the lease and $500 month to month fee: Once roommates leave and they want new roommates then the new roommates will need to be properly screened and the remaining tenants and roommates will need to income qualify. The last application submitted by the resident was from 2018 and is now outdated at this point. In order to receive a new lease, resident must income qualify for the current apartment again and resident will need to pay off any current balance.For now, the unit is on a month-to-month lease and $500 is the required month-to-month fee per the lease. This process is not negotiable and is required of all prospective tenants and additional roommates.

Regarding carpet: We were able to locate this information and based on the carpet installer, it was brand new when residents moved into ******************** in early 2018. It costed $938.22 to purchase and install in December 2017. Barring any damages beyond normal wear & tear such as stains, bleach markets and other, damages will be the responsibility of the tenants, charged according to the refurbishment charges page of the lease.

Regarding insurance: We can happily take the renters insurance coverage charge off the account once resident provides a letter as proof of renters insurance. This is required of any resident providing their own third-party renters insurance. The letter should include the names of the insured parties, coverage amount, and the current address covered by the renters insurance policy. This can be easily requested from the insurance policy holder. Once this is provided then we will remove the coverage in place.However, resident will be responsible for the prorated amount unless coverage started as soon as the prior policy ended.

Thank you.
Customer Answer
Date: 05/15/2024

Complaint: 21704357

I am rejecting this response because:
As you can see, this response doesnt even address all of the issues that we raised.
I dont have time to coax this out of them.
since the BBB has no enforcement power I will leave a permanent review of Weidner and St.***** instead to warn others and turn these matters and our evidence over to an attorney.
Sincerely,

*****************************
Customer Answer
Date: 05/16/2024
Thank you. I have one detail that needs to be corrected.

That is issue with the carpet. The issue is not that they are charged for use. The issue is that they refuse to provide the cost of the carpet.

Today the manager finally emailed me and lied about the carpet being new.

We almost didnt accept the apartment 6 years ago beca It was used.

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Weidner Property Management LLC is NOT a BBB Accredited Business.