Business Profile

Property Management

Weidner Property Management LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Weidner Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

149 total complaints in the last 3 years.
53 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/27/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I unfortunately need to report a safety concern with one of your landscaping workers. I was driving home through the parking lot and one of your workers walked directly in front of my car way too fast, causing me to have to slam on the brakes. Not only did he continue to not pay attention and have no idea my car was there, he proceeded to walk very slowly down the center of the road not only completely oblivious to the fact I was there, but also that he almost got hit by a car because he was distracted by his headphones. I'm sorry to have to report this but it is a serious safety concern.
Business Response
Date: 09/27/2024
To whom it may concern,
We thank you for bringing this concern to our attention. We definitely don't want our residents having negative interactions with any of our vendors. Thank you for your feedback. Please feel free to contact the ****************** directly in the future to report instances such as these, That way, they will be able to follow up directly with the vendor in question.
Apologies again for any stress or frustration you felt, and thank you for your time.
Customer Answer
Date: 09/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I did try to contact the office to no avail.

Sincerely,

****** ******
Initial Complaint
Date:09/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Currently live in ******************** homes with my daughters and wife. Stay in a downstairs apartment. Apartment number is B103 and complained for months about neighbor right above our apt harassing us. Neighbor flattened my daughters tires, is violent, flipped off my 9 year old daughter and called her weird. Screamed at her friend. Neighbor above is 202 and she wakes up at 4 am stomping and jumping up and down on purpose. Lied to management in a meeting saying she is quiet in the morning. Purposely stomps for 40 minutes. My daughter works 90 hours a week and gets waken up by her harassment noise, I work night shift also and have complaints about her waking up my 9 year old daughter, this woman stays on section 8 and barely works. She is purposely trying to run her neighbors off so she can stay there forever and harass. She threw objects near my porch. Threw heavy things at 5 am on the ceiling and it can damage the apartment. Woman is erratic and crazy. Woman will throw objects over bedrooms at 5 am and 4 am quiet hours, She came outside and put nails in my daughters car who is a nurse, this woman needs to be evicted for harassment. Called my 9 year old daughter the n word. And has been harassing for months. ********** has not said anything to tell her to stop. Her behavior has escalated. Had evidence or videos at 5 am of her stomping and our apartment was quiet. This woman has issues and works barely a few hours a week and tries to bother her neighbors who work. Came out screaming at my daughter and slammed her door
Business Response
Date: 09/24/2024
To whom it may concern,
We're regretful to hear our residents enjoyment of their home has been disturbed by a neighbor. As of 09/23 the current situation was adjusted and we're hopeful all residents will notice an improved experience moving forward.
Initial Complaint
Date:09/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have filed complaints of water leaks in my bedroom and mold in the exterior walls of my bedroom. I decided after never hearing back from them, to move out and break my lease. I was told the the mold is "mildew not mold" and therfore is not a concern of theirs. In order for me to break my lease, they are requiring me to pay a large fee. They refuse to get rid of the fee because "mildew" is not a health concern and therefore not a valid reason to terminate my lease without penalty. I have had a very difficult time communicating witg them.
Business Response
Date: 10/04/2024
To whom it may concern,
We sincerely apologize for any delay in resolving the resident's concerns regarding a leak in their apartment home. Our vendors have been working to rectify the issue, but have run into some snags. We do apologize for the inconvenience. Vendors are scheduled to complete the work today, October 4th, and if all goes well, everything should be resolved today.
Thank you.
Customer Answer
Date: 10/15/2024
I have not heard anything back from the company. They have not provided me with a resolution, when in fact, I was charged a fee to move out of that apartment.
Business Response
Date: 10/15/2024
To whom it may concern,
We have on record that this resident moved out on 9/30/2024. Please see attached a copy of the ledger which shows that the only move-out charges assessed were for final utilities. A lease termination fee was charged due to the resident choosing to break their lease before the end of the lease term; this is required per the terms of the lease agreement that was signed by both parties. No other move-out charges were assessed.
Thank you.
Customer Answer
Date: 10/15/2024

Complaint: 22306061

I am rejecting this response because: Minnesota state law requires landlords to provide a habitable environment. The state also requires all maintenance requests to be completed within 14 days. I filed multiple complaints of the smell of mold in the bedroom. I filed an Emergency complaint for a water leak (which I was told "I'm not the regular guy so I can't fix it. Just aim a fan at it to dry the leak. I was also told there were issues found. So based on the facts alone, I moved out.

Sincerely,

***** ******
Business Response
Date: 10/17/2024
To whom it may concern,
Please see the following timeline for a record of service requests we have received from this resident during their time at our community. You will see that each request for maintenance was addressed well within 14 days.

7/15/2024 work order submitted: Sounds like water is hitting the blower and the air coming out smells like mildew. There also appears to be mildew on the wall above the windows in bedroom.
7/18/2024 work order addressed: Inspected A/C unit and found no issue matching the description. Unable to recreate the issue / sound while on-site. Thermostat reading 61 degrees and unit satisfied. No odor detected and no visible signs of mildew on unit. Recommend resident clean the filter on A/C unit and wipe down any surfaces that may appear to have mildew. Additionally, recommend A/C unit not be operated when outside temperature is 65 degrees or lower as it could force the compressor to overheat and cause noises.

7/27/2024 work order submitted: A/C showing signs of build-up and needs to be cleaned.
7/30/2024 work order addressed: Found no signs of mildew and the ** was really clean, We did pull the unit and did use cleaner and spray the ** to freshen it up, Also tested the unit and is working perfectly

9/18/2024 work order submitted: 1. Clean and check outlet mildew in bedroom 2. Check window to see if it is properly sealed. 3. Crack in the brick leading from the balcony to the window. Reseal the crack.
9/24/2024 work order addressed: 1. did moisture test on walls, tests came back dry 2. cleaned mildew by outlet and used a stain blocker 3. caulked large crack in the building 4.Need to go back and touch up paint by outlet

The record above shows that all related service requests were addressed within an appropriate timeline, and nothing was found that would make the unit to be considered uninhabitable.

Thank you.
Customer Answer
Date: 10/17/2024

Complaint: 22306061

I am rejecting this response because: All the repairs done are cosmetic repairs. Nothing was done to fix the underlying issues. The moister test was conducted after weeks of dry weather. So of course there is no moister detected. I complained in person. I have photos with time stamps of the mold still on the wall after 14 days. The repair order on 9/18 was not entered by me. That was entered by management after me complaining about the lack of repairs. I started getting sick after the mold wasn't cleaned up. I made a complaint in person. I was told "Mold and Mildew are 2 different things. Mildew is not hazardous to health." I would like to see the credentials for that person to prove to me that they do in fact, have the knowledge and documentation to back up his statement. After i moved out of the apartment. My illness has gone away. I told management, "I am going to send a sample of the mold in to see if this is causing my health problems. You do NOT have permission to enter my apartment until that is complete" all of this was said over the phone. That afternoon, I got home to the smell of chemicals and paint. The mold had been scrubbed off the wall. Maintenence had entered my apartment without my permission!!!!
There are also plenty of Safety hazards around the property. Including, rusted out railings with sharp edges. Broken windows, railings that aren't secured properly to the wall. Pipes in the garage that have mold growing on the insulation. The building should be shut down.
I tried for weeks to contact management. No success. I tried to call the regional manager for weeks, no success. And i tried to call the State director, with no sucess. All the phone numbers i was given (from the corporate office) no person ever answered or responded.

Sincerely,

*****
Business Response
Date: 10/25/2024
To whom it may concern,
The Community Director had a phone conversation with this resident prior to the apartment being entered. Resident indicated that if the person entering his apartment took a video recording of the work completed, then permission to enter was granted. Please see attached the email conversation that followed that phone call, where the Community Director confirms that someone recorded the work completed, which garnered no objection from the resident.
Regarding claims un unsafe conditions around the community - all items listed in the complaint have either been addressed and resolved, or are in the process of being repaired/replaced. Some projects take longer than others to complete.
Thank you
Customer Answer
Date: 10/25/2024

Complaint: 22306061

I am rejecting this response because: BY law the company has 14 days to fix any complaints.
During my phone conversation with management, I stated "I do not give permission to enter my apartment unless I am home. I need to get a sample of the mold to send in for testing." I was asked if I would agree to letting it be fix if the whole thing was recorded. I responded with "yes, you can enter my apartment if it is recorded and I'm not there, but only after I get the sample" I was never provided with the video recording.

Sincerely,

*****
Business Response
Date: 11/01/2024
To whom it may concern,
We apologize if the video recording did not go through. It appears the file size was too large to email. The Community Director is in possession of the recoding at the leasing office, so if the resident would like to stop by to view it, they are welcome to.
Thank you.
Customer Answer
Date: 11/01/2024

Complaint: 22306061

I am rejecting this response because:
Entry into my apartment was denied until a certain time. The complex still made entry without my permission, therefore the complex made entry into my apartment illegally.
There are a couple of options. The company can refund the rent termination fee, or, I can file a report with the local police department for trespassing.

Sincerely,

*****.
Initial Complaint
Date:09/09/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Delayed my move-in and decided to inform me they will let me know once the person has moved out. Mind you I have already signed and paid fees. This is the apartment that I want however, they refused to accommodate the first floor floor because it is upgraded, however it is not my fault that you inconvenienced my move into my new apartment and felt the need to make me wait an extra month when Im putting a tight situation as I am a flight attendant. Also, they refused to really have any sympathy for the situation. Its unfair and I want something done about it.
Business Response
Date: 09/18/2024
To whom it may concern,
We are very apologetic the perfect apartment this person had picked out had a delayed timeline in availability. A very rare occurrence lead to this delay. Our onsite team tried to give alternative options given the tight timeline she had to move in. We acknowledge we had similar apartments, but not the exact same option that was picked during the leasing process. We're regretful this was the outcome and we caused unnecessary stress. As such, we have refunded all money that went towards the initial apartment.
Initial Complaint
Date:08/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I've been living in this Apartment since they opened 4 years ago nothing like this happened until someone just moved to this Apartment about 4 month ago. For 4 month its a living h*** for me and my 6 years old daughter ( I notice that director of this Uptown at ************************** complex doesn't want to do anything to help me. I brought to his attention many times that we exposed to strong toxic substance which happened every single night now and it made us sick .I also mention that I am not the only one who smell that my neighbor's also went to the office and complained to him about toxic smell in the building, I even got a special device which react on toxic substance and vaping to prove that something is really bad happening in this building my device show that we in a dangerous situation( nothing has been done so far to address this issue .( I even call corporate office about this issue instead of moving us to a different unit where we can feel safe , they ask me to leave this apartment with my 6 years old child(. Very unprofessional management, very rude and unhelpful staff. Please help me to resolve this problem with my management they are so ignorant they want us to continuously get expose and suffer(.Thank you in advance.
Business Response
Date: 09/03/2024
To whom it may concern:
Please be advised that each concern brought to the office from this resident has been handled with care and well-researched, including unit-by-unit inspections, conversations with residents and additional investigations surrounding the concern. To date, no evidence of any odor has been reported by any other resident, nor has onsite staff found any areas of concern.
Management has offered to let the resident out of her lease at no cost with additional funds to assist in the unexpected move. Due to the concerns presented by the resident, transferring would not solve for her overall concern and will not be offered at this time.

Customer Answer
Date: 09/03/2024

Complaint: 22218178

I am rejecting this response because: The information that has been provided is inaccurate, false and misleading!

Sincerely,

*******************************
Initial Complaint
Date:08/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi we was shown an apt then we was told myself and my husband had done an application we was told fee was$55 and we had to put $200 down. They said I was approved two day after. It be over a week and we are yet to get any information about my husband. They wont say if we are approved. The office said they wait on corporate to call us, and they keep saying the next day but nobody gives us answers. And they have not contacted us back and we sent emails and calls. Please help us out
Business Response
Date: 08/30/2024
To whom it may concern:

This complaint is not affiliated with Weidner Apartment Homes. The attached photos the customer included indicate this is a ********************** managed by ******************** group.
Initial Complaint
Date:08/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complex has been no help in resolving this elevator issue. It has been breaking regularly for the past few months and they little to no updates.
Business Response
Date: 08/23/2024
To whom it may concern,

Once our staff was made aware that our elevator was in down status, we immediately placed a call to our elevator tech to repair. Unfortunately, it took several tech visits to diagnose the source of the problem. Once the problem was diagnosed, the repair company had to place an order for parts, which is currently in progress. At this time, we have an estimated repair date of 08/29. We apologize for the inconvenience caused by an elevator in disrepair, but we are happy to report that our requests for repair and subsequent follow up has been timely with no delays.
Initial Complaint
Date:08/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding a state statue I am a victim of domestic violence and have a active safety plan my perpatrader found out My address and I started recieving death threats and cyber stalking I had to move I submitted my proof and they put a eviction. On my credit report and 5k balance this is against the law and they are hindering my safety from allowing me to find a new home with this strike on my record
Business Response
Date: 08/19/2024

To whom it may concern,

This customer concern is actively being handled through our attorney. As this is an active complaint, we are unable to communicate outside of the attorney's communication. Our resident has received instructions on how to provide any supplemental information directly to our attorney, should they find it necessary.
Initial Complaint
Date:08/15/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On move in day, we were scheduled to get keys and officially claim our little apartment at 10:00am, however once we signed all the papers, there were no keys because the apartment carpets were still to be cleaned from an old 'pet related mess' in the master bedroom and living area. During this wait, we actually just had to sit in our U-Haul, because again, we had nowhere else to go. Finally, around noon, we finally received keys and began moving in. As we began this new trek, we realized that the apartment had not been cleaned, countless dead bugs lining the floor, wet carpets and dirty countertops. When we received the form about prior damages to the unit, there were only a couple minor things noted by staff, such as peeling paint, and carpet stains. Once we inspected the apartment, there were piece missing from the laminate floor, missing pieces of drawer faces, drawers and doors that didn't work properly, gunk cemented inside the dryer, vanities cracked and torn, flooring completely peeling up, tub inserts not adhered to the wall properly, a fridge that does not seal, uncleaned filters filled with dust and debris. The property in general, the pools are just yuck, the chairs around the pool I refuse to sit on, we are missing a fire extinguisher near our apartment and the whole area constantly reeks of urine and poo, and so much more.Which isn't even the cause of our major concern. Fast forward about a week, to the last few days, we all have been feeling under the weather. My toddler has been sick and crabby, feverish and lethargic. I have been experiencing horrible headaches and my husband has been experiencing some chest congestion and coughing/sore throat issues. Without any reason to be experiencing this, and the lack of feeling any better, we did some more digging around the unit, and it appears that there are several places with extensive mold growth. Especially near the bathrooms, and ceiling cracks I have tried to reach out to management with no luck.
Business Response
Date: 08/15/2024
To whom it may concern:

Our onsite leasing staff met with this residents family this morning to immediately address outstanding maintenance concerns. The residents have been offered a transfer to another one of our communities or options to break their lease to move to another community, whichever works best for their family. We appreciate the opportunity to address their concerns and will work with them in the next steps.
Customer Answer
Date: 08/16/2024

Better Business Bureau:

The leasing office, once we were able to get a hold of them, was quite helpful. They showed us other sister properties, which we did not select to transfer to. The company did make things right, and **** was great and so kind to work with, however I just do not feel comfortable staying with Weidner apartment homes in general, especially with children. As for the outstanding maintenance, I appreciate the quick response once we made our concerns more public, however all of these issues were made aware to the company the day after move in, excluding the potential mold, which we discovered later. Most of the maintenance issues were simply remediated with a little paint and caulk.
I am very appreciative of the company allowing us to move on without extra fees, however I still do not think I would recommend Weidner properties to anyone. This remediation of the situation only is to benefit of myself, but at this point I am unaware and unsure that the company will change their future practices for future residents, which is sad to me. There were several red flags from the beginning, and I will admit my husband and I were naive in our apartment search, however there were instances where the company could have been more truthful, and if they had been I can promise you we would not have agreed to sign a lease here.
I reached out to the office of the Arizona regional director and I have yet to hear back from them regarding this case, even so much as an apology, which again speaks volumes about their management practices. I also attempted to reach out to much higher management via email, and could never get through to anyone, which truthfully is the ONLY reason I decided to go to the BBB. If higher management at this company had attempted to make themselves reachable, the BBB would have never had to be apart.
***************** eventually did reach out to me, however these issues were not even in his realm of duties, he simply reached out because he noticed my area code, and it hit close to home. ***************************** also reached out eventually with a basic reply of, **** (Motif manager) will take good care of you AFTER all of the situation was already remediated.
All in all, I apologize this is so lengthy, however these are management issues likely still need to be addressed for further company wide remediation. I am satisfied with our situation and how it was handled.

Sincerely,

*********************************
Initial Complaint
Date:07/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After moving out received a notice that $1361.94 was due for "Carpet cleaning". We had paid a deposit originally of $400 they applied that to this charge then sent additional bill for $961.94. page ***** of our lease shows charges for Refurbishment shares carpet cleaning is $75-$175 and being that we lived in the apartment for 2 years we are responsible for a percentage of that cleaning fee. Where does the $1361.94 come into the amount owed?
Business Response
Date: 07/30/2024
To whom it may concern,
Upon reviewing the statement provided, it was discovered that the charge of "carpet cleaning" should have read "Carpet replacement." We apologize for the clerical error. Our third party carpet vendor recommended a full replacement of the carpet due to pet damage. Should the resident like to see that recommendation in writing, along with move-out pictures of the condition of the carpet at move out, we would be happy to provide directly to them, they just need to reach out to ******************************************.
Customer Answer
Date: 07/31/2024

Complaint: 22033192

Morning thank you for the response. I have reached out to *** at the complex for assistance. She also mentioned she is in attempt to get us a discount. Thank you again for the quick response~

Sincerely,

*********************
Customer Answer
Date: 08/02/2024
Afternoon no this as not be resolved. I have sent 3 additional emails to the management team (***) and have not recv any response. The last email was sent by the Community Director ********************* on 7/25/24 " Attached is the bid stating that it needs to be replaced.Right now, I am working on getting the invoice for you since the carpet is just now being replaced. Also, I am working on getting a discount on the total for you." I have attached the email chain above.
*********************

Business Response
Date: 08/12/2024
To whom it may concern,
The customer has been contacted as of 08/08 with new information.

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Weidner Property Management LLC is NOT a BBB Accredited Business.