Complaints

This profile includes complaints for Weidner Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Weidner Property Management LLC

  9757 NE Juanita Dr Ste 300 Kirkland, WA 98034-4291

• 

  Weidner Property Management LLC

  5640 Lake Otis Pkwy Anchorage, AK 99507-1706

• 

  Golden Crest Apartment Homes

  3939 Tanglewood Ln Odessa, TX 79762-7116

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  Avanti Townhomes

  2301 Cotton Flat Rd Midland, TX 79701-8822

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  FairGreen Apartment Homes

  4675 Oakwood Dr Odessa, TX 79761-2054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease for Unit B308 at ********************* on August 16, 2024 and moved out on August 15, 2025. I paid a $400 security deposit. After move-out, ********************************** withheld my deposit and billed me more than $2,700 in additional ********** move-in, the property was managed by Weidner Apartment Homes. My leasing manager, *****, informed me that the carpet was not new, there were preexisting wall holes and paint issues, and that I did not need to worry, as these would be considered normal wear and tear. The move-in inspection report recorded everything simply as Good and was based only on visual observation without detailed photos. By contrast, the move-out inspection used special lighting, highlighting marks that had not been documented at move-in. This inconsistent standard created an unfair comparison.The invoices also lack proper detail. The cleaning bill was $480, with most line items listed at $0. Carpet replacement was billed at $883.69 even though the carpet was not new when I moved in. Blinds were charged at $335.11, although they are not broken. Mold was also cited as tenant damage, though it was a recurring property condition caused by ventilation, not by me. These charges conflate normal turnover and depreciation with tenant damage, which is not allowed under RCW *********.I first disputed these charges by email on September 3, 2025, and followed up multiple times. The business has refused to provide dated before/after photos, proof that the carpet was new, or detailed cleaning documentation. Their only adjustment was a minimal deduction for carpet age.I am requesting BBBs assistance to help resolve this matter. Specifically, I seek the removal of improper charges and the fair return of my deposit balance, as required under Washington law.

  Business Response

  Date: 09/12/2025

  To whom it may concern,

  Heron View Apartments is no longer a Weidner-owned community. The property was sold to ********************************** in 2024 and they have assumed all debts and liabilities. Please contact ********************************** for further assistance.

  Thank you.

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been 4 weeks and our landlord has not fixed the washer

  Business Response

  Date: 09/05/2025

  To whom it may concern,

  We apologize for any delay in addressing the washing machine. We have confirmed that the issue has been resolved as of today, 9/5/2025.

  Thank you.

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Below is the last email content I sent to the CEO of Company Weindner but no response. Attached is the email.+ CEO,I am writing to formally express my dissatisfaction with a recent experience involving your staff. During our discussions, I was verbally assured of a discount on the base rental rate. This promise was a key factor in my decision to proceed. However, the discount was later withdrawn without explanation, and your team has since denied making such a commitment.This reversal not only contradicts what was communicated to me but also reflects a troubling lack of professionalism and accountability. I trusted your company to honor its word, and I am disappointed by the way this matter has been handled.I respectfully request that you investigate this issue and provide a resolution that reflects the original agreement. I would appreciate a written response outlining your position and any corrective actions you intend to take.Thank you for your attention to this matter. I hope to see it resolved promptly and fairly.

  Business Response

  Date: 09/02/2025

  To whom it may concern: 
  Thank you for reaching out and allowing us to review your concern. I understand you believe a verbal agreement was made regarding a rent discount. For clarity, our company policy is that all financial adjustments, including potential renewal adjustments, are documented and confirmed in writing. We do not honor verbal agreements, and no member of our staff has documented any such conversation on your resident account, nor has any member of our staff stated that this conversation occurred.
  Additionally, *** reviewed your account and confirmed that you have already signed and executed your renewal agreement at the agreed-upon terms. At this point, there is no adjustment I can make to the rental rate reflected in that signed agreement.
  
  I know this may not be the outcome you were hoping for, but I want to be transparent about our policies and your current lease obligations.

  Customer Answer

  Date: 09/02/2025

   
  Complaint: ********
  
  I am rejecting this response because:

  I am writing to formally reject the response provided regarding Complaint #********, as I believe it does not accurately reflect the sequence of events and appears to be influenced by internal bias.

  
  Timeline of Events:
  Approximately one week after receiving my lease renewal notice, I visited the leasing office and discussed current market rates and my lease terms with the leasing agent. He acknowledged my concerns and assured me he would consult with the leasing manager and follow up.

  
  The following day, I returned to the office and met the same leasing agent. He informed me that the manager had approved a 2% reduction in my base rent. He even had a sticky note on his monitor listing the current rent, market rate, and the adjusted rate after the reduction. Unfortunately, I did not take a photo of this note, trusting the leasing office to honor the discussion.

  
  On the second-to-last day of the lease renewal period, I revisited the office. The same leasing agent denied any prior conversation about the rent reduction. I requested to speak with the leasing manager, but he was unavailable.

  
  On the final day, I met with the leasing manager directly. He acknowledged our discussion and said he would explore options, but ultimately, no action was taken.

  
  Had I not been misled about the possibility of a rent reduction, I would have either considered relocating or proceeded with the lease renewal without hesitation. The core issue here is the misleading and inconsistent communication from both the leasing agent and the manager.
  If your staff maintains that no such communication occurred, I would expect them to affirm this sincerely and truthfully.
  I hope this matter is reviewed with the seriousness it deserves.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:08/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************************** Home (Weidner Apartment Homes) has been charging tenants for pest control fees without any notification of these charges. I have reached out to the front office and the manager every month since the charges began in May 2025. I have asked the for the pest control fees to be removed per Washington state law. However, this matter has not been resolved. I emailed management with the below information on August 12, 2025: [Washington State Law states that landlords are responsible for a reasonable pest control program and infestation control during tenancy. Under RCW *****.060, landlords must: (RCW *****.060: LandlordDuties.) Provide a reasonable program to control pest infestations (including rats and insects) except when the tenant has caused the infestation or except in single-family residences.(Washington Revised Code Title 59. Landlord and Tenant *****.130 | FindLaw) states that: (2) Properly dispose from his or her dwelling unit all rubbish, garbage, and other organic or flammable waste, in a clean and sanitary manner at reasonable and regular intervals, and assume all costs of extermination and fumigation for infestation caused by the tenant;This leads to the interpretation that until this point the landlord is responsible for pest control payments, NOT the tenant. 2005 Washington Revised Code RCW *****.060: Landlord Duties. Washington Revised Code RCW *****.060: Landlord Duties. :: Chapter ***** RCW: Residential landlord-tenant act :: Title 59 Landlord and tenant :: 2005 Revised Code of ********** :: Revised Code of ********** :: U.S. Codes and Statutes :: U.S. Law :: Justia Per RCW*****.060: Landlord Duties- (4) Provide a reasonable program for the control of infestation by insects, rodents, and other pests at the initiation of the tenancy and, except in the case of a single family residence, control infestation during tenancy except where such infestation is caused by the tenant.

  Business Response

  Date: 08/21/2025

  To whom it may concern,

  State law requires our community to have a pest control service in place to maintain the property; which we do utilize. The law does not require that 100% of the cost for the service be paid solely by the property. It was decided that at this community, pest control charges would be divided equally among residents, as an effort to keep rent increases reasonable, where normally, rent increases would be used to cover costs like these. The pest control charges are also listed in the signed lease agreement in the utilities section.

  Thank you.

• Initial Complaint

  Date:08/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to formally file a complaint against the property management company ******* 8282 regarding fraudulent and unfair move-out charges following my tenancy at [Property Address] in **********, ***Despite repeated attempts to resolve the matter directly with Artisan 8282, they have imposed charges for damages that were pre-existing or constitute normal wear and tear, which under California Civil Code ****** is unlawful. They have also failed to provide adequate documentation, maintenance records, or receipts supporting these charges. Additionally, verbal assurances made by the previous property management about certain charges have been disregarded, and no written records from the prior management have been produced.I have retained photographic evidence, email correspondence, and documented maintenance requests that clearly show the units condition prior to and during my tenancy. My efforts to seek mediation have not yet been met with cooperation.I believe Artisan 8282s actions violate California tenant protection laws and constitute fraudulent billing practices. I respectfully request your office investigate this matter and take appropriate action to protect tenants from such unfair treatment.Please let me know if you require any additional information or documentation from me. Thank you for your attention to this complaint.

  Business Response

  Date: 08/13/2025

  To whom it may concern,

  The charges the resident lists here were estimates provided during the pre-move out inspection. Move-out charges will be finalized once the resident moves out and the final move-out inspection is completed. If the resident has any questions or concerns after receiving their finalized move-out statement, we are happy to address any questions or concerns they may have at that time.

  Thank you.

• Initial Complaint

  Date:08/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Lease Signing: April 30, 2025 Move-In Date: May 6, 2025 ---Nature of Complaint:I am filing this complaint due to a verbal misrepresentation made by a leasing agent at Hills at ******************, a property managed by Weidner Apartment Homes. Prior to signing my lease, I was explicitly told that my unit (C406) would include access to a garage parking space. This assurance was a key factor in my decision to lease the unit.However, after signing the lease and moving in, I was informed that garage parking was subject to a waiting list, and three months later, I still do not have access to a garage nor can I consistently park near my building. The lease and its addendums confirm that no garage or assigned parking was provided.---Why This Matters: The leasing agents verbal promise was false and misleading. I relied on that promise when choosing the unit and signing the lease. The absence of garage parking has caused daily inconvenience, safety concerns, and loss of value in the rental. The lease includes a clause that invalidates oral agreements, which was not disclosed when the verbal promise was made. I would like Weidner Apartment Homes to acknowledge the misrepresentation and resolve the issue in good faith. I am not seeking punitive action only a fair resolution based on what was promised and relied upon.Sincerely,***** *.

  Business Response

  Date: 08/05/2025

  To whom it may concern,

  We apologize for any confusion or miscommunication regarding parking availability. We have since been able to assign a parking space for this resident and provided a concession to cover 3 months of parking, as a customer service gesture. After speaking with the resident, we believe this matter is resolved.

  Thank you.

• Initial Complaint

  Date:07/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited and applied for an apartment with Windtree Apartment Homes on July 2, 2025. I toured the property with ****, and was assured I would not have to sign a lease for unit #**A until I had seen the unit in person. I told **** I needed a move in date of August 31, 2025. **** stated that was when the unit would be available, and I applied and paid the REFUNDABLE deposit of $500.00. On July 18, **** informed me that the unit I applied for would not be available until September 4, 2025. My current lease ends on September 2, 2025. I told him that was not acceptable. **** offered three other units, but I was informed I would not be able to see any of them until the week of move in. It is absolutely unacceptable to take a deposit and expect a customer to sign for an apartment they will not even be able to see. I attempted to contact the office multiple times to withdraw my application, and also texted. On July 31, 2025, I was able to reach the office and was informed the deposit was only refundable within 24 hours, which I was not told. I informed the office that this was a material breach of contact, and if it was not resolved I would be reviewing legal action. The person on the phone promptly hung up on me. I am seeking a refund of my deposit, as the unit I was promised cannot be delivered upon through no fault of my own.

  Business Response

  Date: 08/01/2025

  To whom it may concern,

  We apologize for any confusion regarding the ******* money policy. Once an application is approved, the ******* monies become non-refundable after ********************* the Qualifying Criteria document that is signed along with the application. In this case, the application was submitted on 7/2/2025. Approval was conveyed to the resident on 7/18/2025. The applicant did not inform us of their decision until 7/31/2025, which is beyond the threshold for refunding the ******* monies.

  Thank you.

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23683783
  
  I am rejecting this response because: The company website and **** both clearly stated that the $500 was a security deposit, NOT a holding fee, thus I was mislead about the conditions surrounding the fee. If I had known that the fee was a holding fee, I would never have continued with my application for a unit I was unable to see. 

  Furthermore, if the ******* monies were indeed a holding fee, then it is completely unacceptable for the company to retain a holding fee for a unit that is 1) unavailable, and therefore not being held as it cannot be rented, and 2) will not be ready for move in on the promised date of August 31, 2025. This is a material breach of contract, as no reasonable tenant would agree to these terms. I was not notified until two weeks after application that the unit I applied and paid a SECURITY deposit for would not be available on the promised date. The other three units I was offered were not the same floor, not the same plan, and would not be able to be seen prior to move in. Again, this would be a material breach of contract, EVEN IF I had not been mislead by staff about being able to see the unit or the refundable fees.

  
  Sincerely,
  
  ***** ***********

  Business Response

  Date: 08/18/2025

  We understand there may have been some confusion regarding the security deposit, administrative fee, and holding fee associated with the application. We would like to take this opportunity to clarify the policies in place.

  As outlined in our qualification criteria, which is available on our website, the administrative/security deposit is non-refundable. This fee secures the apartment and removes it from the market while the application is processed. This information was also reviewed with the customer during their conversation with **** and is a standard part of our leasing process.

  We apologize again for any confusion, but all policies were applied accordingly in this case.

  Thank you.

  Customer Answer

  Date: 08/18/2025

   
  Complaint: 23683783
  
  I am rejecting this response because: as previously stated, company's disclosure practices were predatory and not forthcoming. Also as stated, company automatically withdrew and retained a holding deposit for a unit that was not available and could not be seen prior to move-in. Company declined to inform me in a reasonable timeframe that unit would not be available, well beyond the 24 hours applicable to the refundable deposit. I will not accept any resolution other than a full refund of my $500 deposit. 
  
  Sincerely,
  
  ***** ***********

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contact apartment manger about concerns about mold in unit across the hall from me and management denied there was mold. Also advised manager that I was experiencing some headaches and some allergy symptoms more than normal. Sign available on apartment starting mold remediation under way when I bought up the issue management stated my issue was not related to once I asked if why could allow me to move they declined and never tested my unit and I have three months left in my lease. I asked if I could be released and was advised I could pay $3000 to be released. Whats worse, management initially denied that there was any mold problem at allonly for a sign to be quietly posted acknowledging the issue and then mysteriously removed shortly after. This reeks of a cover-up and shows a complete lack of transparency and concern for resident safety.Instead of taking proactive steps to protect residents and communicate clearly, management chose to ignore, deflect, and mislead. This is not only unprofessional, but dangerous. Residents deserve honesty, accountability, and a healthy living environmentnone of which were provided in this situation.

  Business Response

  Date: 07/28/2025

  To whom it may concern,

  While remediation efforts were being conducted in a nearby apartment home, it was determined that the situation did not pose a threat to the surrounding apartments, as advised by the licensed professionals we hired for assistance. Our team has offered to have this resident's apartment until inspected for mold based on their claims of health issues; but to this date, an inspection has not been requested or scheduled. Because our licensed vendors indicated that the situation is confined to a specific apartment home and not related to this resident's home, we will not be waiving the lease break fee at this time.

  Thank you.

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23664538
  
  I am rejecting this response because:

  I requested to be released from my lease after there was no clear resolution or any transparency.  The property manager offered to come in and test my apartment only after I advised them that I had headaches and an abnormal amount of allergy problems over the last two weeks.  I was then advised by the property management that the problems I was having was not a result of the mold. The manager discounted any issues as this is a major issue and can cause major issue in the future.  I do not feel safe in the unit as mold spore are airborne.  I was told there was no mold in the building.  The management took down the signs of the mold remediation to hide the issue.  Mold spores can be picked up by touching the same doors we enter in and out and the mold has been in the building for quite some time as remediation has now been going on for more than 4 days in such a small area.  I can' trust that the management or owners have my best interest in account as there has been offers to come in and test my apartment as a distraction and not an action. I have never declined them to come in my apartment, and they have a right to come in as there is a hazardous condition. This matter should have been the first action when I voiced my concerns, but no one has come to make any testing. I have not stayed in the unit as I do not feel safe and came over the last few days to pick up items.  I have several emails from management I can forward showing how management did not handle the issue properly and was dishonest on how there was no mold and then attempted to hide the issue by removing the signs altering of mold remediation was in effect.  

  I can provide all of the email to support management showing no real effort to resolve the concern.  I have three months on my lease and asked if I could be release and was advised that I would be penalized to be released.  

  As stated, I do not feel safe in an area that has an expensive mold issue.  

  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 8th,2025 I received a text message and email communication from ************************ in regard to a balance that was on my account of $172.32. I reached back out and told them that to my knowledge the amount that was due at the time of rent was fully paid through the services Flex they offered. They replied to me in that same email thread a copy of my ledger statement that stated on the $172.32 was due July *******. There were no further communications that day. I made the assumption that my bill would be due on July *******. July *******, I received another text message asking when the balance would be paid. When I expressed my concerns on July 17th, 2025, I received an uploaded statement with the bill due upon receipt with no communications when I was actively communicated with them. I informed the apartment complex that they would receive their payment on or before the 31st because of the bill that was sent prior. July 20th,2025 I went back to the apartment to prep for move out and in my mailbox, I received a notice to vacate with no proper postage on the envelope and the paper was backdated to July 7th, 2025. I have now made the full payment of $172.32 on July ******* which brings my account to current. I would like for the apartment complex to stop their retaliation antics, communicate and fulfill my lease to the promised satisfactory by the company.

  Business Response

  Date: 07/25/2025

  To whom it may concern,
   
  We can confirm the balance in question has been paid, and messaging related to said balance will cease.
   
  Thank you.

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23642421
  
  I am rejecting this response because: Your Aapartment Staff has continuously have shown efforts of retaliation to myself and my wife by threating to add unjust charges, evictions, an excessive amount of money and ruin our consumer credit by sending it to collections. Any efforts to communicate with apartment staff no efforts are made by the staff. We would like to discuss our apartment unit and what we would like from you as a business. We have tirelessly been coropertive with youe team and we would just like to be able to communicate with our apartment 

  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/31/2025

  To whom it may concern,

  We are not in the practice of retaliating against our residents. Any charges assessed, or explained will be assessed, are in line with the terms of the lease agreement. This concern here stemmed from the final utility bill being added to the resident's ledger after they had submitted payment for the month. This charge being added is standard operation when a resident states they will be moving out. Because the balance was not paid for some time, notices were sent to the resident. The balance has now been paid and the onsite team at **************** is more than capable of assisting this resident with their concerns and the resident should continue to communicate with them for assistance.

  Thank you.

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23642421
  
  I am rejecting this response because: 

  Although you and your company believe that the actions are not retailitory. Sending a legal notice to vacate to enforce someone to pay even if there will be no profit as stated by your assistant community manager is a scare tactic. Allowing a mailman to open a residents mailbox and inserting it without proper postage is a scare tactic. Backdating a legal notice to vacate is a scare tactic as well. Implementing stress on your residents due to lack of communication, consistent scare tactics, and fear of retailtory actions is simply unethical. My lease has ended as of yesterday. We had no further communications until the after your end of the buisness day. When I returned your keys to your apartment complex, there was no office satff available aside from maintence staff. All of you buisness practices are unethical and your company offers the bare minimum to your residents. As of current there is no other reason to communicate with me as you already do not do so. I am very dissatisfied in residing with your company and hope that you can learn from my complaints to treat others with more respect and care as you are providing housing services. 

  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our family went to tour and get information about the Lofts at ********************. We were informed by two different sales people that there would be plenty of parking and we would either be given or be able to purchase additional parking passes. We were never informed *before applying* that in the special provisions of the lease we would be limited to two vehicles and it would be **in writing in the lease.** **In the application itself we were able to submit 5 vehicles.** I do not have a copy of the application, I'm not sure how to get it, but Weidner certainly has this documentation. The emails I am providing show that we were under the impression that since we were able to list all of our the vehicles in the application we would not be limited to two vehicles only. Also notice the agent's offer to call us regarding the additional vehicles but not explaining the "exceptions" in writing. In addition, we have two children in college. One is 17 and a high school graduate. We were *not* informed before applying that as a result of her being 17 *she would not receive a key fob which would enable access to get to the apartment*... we made it very clear before applying they were both in college and would need independent access. Weidner has made material misrepresentations and if we had known these important provisions, we never would have applied. We are requesting a refund due to the deceptive practices that caused Weidner to pocket money we never would have given had we been informed in advance of these limitations. I have contacted Weidner twice through email regarding this and received no response.

  Business Response

  Date: 07/21/2025

  To whom it may concern,

  Upon further review, it was determined that a full refund would be provided to this customer in the amount of $1005.

  Thank you.

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23626904
  
  I am rejecting this response because:
  

  I am very willing to accept a refund of $1005 and would find *actually receiving the refund* acceptable. Weidner has not yet refunded my card for the two transactions involved. I have reached out to the company to get information on when and how they will issue the refund and they have so far been unresponsive. 
  
  I would like to know when and how the $1005 will be refunded; and I would like this refund to happen within 4 business days as this should have already been take care of.
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 07/25/2025

  To whom it may concern,

  The refund has been processed and will be sent to the customer via check mailed with ****. This is standard practice for refund.

  Thank you.

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****