Complaints

This profile includes complaints for Weidner Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Weidner Property Management LLC

  9757 NE Juanita Dr Ste 300 Kirkland, WA 98034-4291

• 

  Wildflower Apartment Homes

  4301 Raleigh Ct Midland, TX 79707-3117

• 

  Summertree Place Apartment Homes

  2220 E 52nd St Odessa, TX 79762-4787

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  Le Mirage Apartment Homes

  5001 W Wadley Ave Midland, TX 79707-2520

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  High Plains Apartment Homes

  3727 Andrews Hwy Odessa, TX 79762-6332

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** at *********** apartments in ********* ****** (161 *********) has been living with a faulty fire alarm system for several months now. Today at approximately 3:00 p.m. we had another false alarm for at least the 7th time in the last few months. I will contact the fire marshal today and get the exact dates for you. Each time I have taken the opportunity to speak directly to the firefighters who responded to the alarm and was told it was due to a faulty fire alarm system. I was also told by the fire department that this was creating a very dangerous environment for us because tenants were getting a false sense of security and were not responding appropriately to the alarms. I have personally witnessed tenants go back in before the alarm is even turned off. Someone is going to get hurt or worse die due to negligence on the part of ******* apartments in not taking the action needed to repair the faulty alarm system.

  Business Response

  Date: 09/27/2023

  To whom it may concern,

  We apologize for any frustration felt stemming from the multiple fire alarms sounding off. We worked closely with our fire control systems vendor and were able to determine there was a sensitive detector within our system that kept being set off. We have since replaced all sensors in the affected area and have not had continued alarm issues. We welcome the resident to reach out to our office if there are any further concerns.

  Thank you.

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/11/22 we discovered mold in our unit all along the windows and sliding door, as soon as I noticed I made the leasing office aware via e-mail with photos attached. The very next day they called to schedule an appointment with us to have maintenance come take a look. On the day scheduled for him to look he did not show up and no one called to let me know when hed come next or if he was even going to show up at all. I get a knock on the door the day after our scheduled appointment which I gave them permission to enter and had left for and let him in to check out the mold. He told me it was likely dust, didnt look at the other problem areas and told me to turn my vent fan on to keep the moisture at bay as well as wipe down my windows which I already did. The amount of moisture in those units is insane and abnormal and even with my heat low the windows were dripping wet most days. He left after that and then a week later 11/21/22 we were rearranging our room and soon as I moved my clothes over from the wall in the closet we found that the wall was covered in mold from top to bottom and freezing cold to the touch. I took my baby and ran out of the room and emailed immediately with pictures making sure they know its urgent that this is treated because Im allergic and its a health hazard. I didnt get a response until 11/28/22 and she scheduled an appointment for 11/30/22 for someone to treat the mold, no one showed up for that either and were home the whole day. I sent and email 11/31/22 letting them know no one showed up and if its not fixed we will have to leave and again I got no response. I gave 10 days 11/23/22 in a written letter hand delivered for it to be remedied and I got no response to that so I wrote an email to break the lease 12/6/22. They attempted to only call my husbands phone 12/8/22 while he was working even though theyd been speaking with me and when I answered his phone I was talked to disrespectfully and with No sympathy at all.

  Business Response

  Date: 02/15/2023

  To whom it may concern, 

  We apologize for the delay on respondong to this message, there was an issue with our notification system- The Customer Experience team in the home office reviewed this complaint and as a customer service gesture, we will be adjusting our past resident's balance due and will remove the insufficient notice fee- this will result in a refund to the resident. We are processing this today and a check will be on the way to the resident soon. If she has any further concerns, we invite her to reach out to us at ******************************************* Please note the check is processed and mailed out of state, so it may take some time to reach her. 

  Customer Answer

  Date: 02/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/30/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Fianc and I were looking for a new apartment and after months of saving up we decided to go with Aspire - we told aspire the history we had with our previous apartment, they assured us they were different. We let them know that we had to *** animals from the beginning when we were speaking with them and we had doctors notes for them. After applying the application fee (around $500 later) we picked our apartment and asked that we provide a doctors notes for the 2 ****** we provided my doctors note and they submitted to their law group - the law group denied it. We asked the apartment why and they said it would have to be more specific on why we needed 2 ***** and what their functions were (what they do). I went back to my provider with this information and she emailed a revised letter which was submitted - Again this was denied. After reaching back out to the apartment they said that they have nothing to do with the approval and they couldn't tell me why it was denied and that I would have to reach out to the law office they went through. My fianc and attempted multiple times to contact this law office with resolution and nothing. we received an email that was very confusing and did not put in simpler words what needed to be done. After so much issue we decided to go with the *** website doctor who provided a note for my condition and again this was denied. Had we known that this was going to be so difficult we would have not applied - not only that it caused financial and emotional stress on me. I have high blood pressure, anxiety and depression. we had to give our apartment that we were staying at notice and due to the difficulty in just simply approving the request we decided to stay with our current apartment because we had spent the money we saved up on their admin fee's leaving us to have to stray with our current place which we did not want to. I had attempted a few times to have a manager contact me to discuss the issue and no one had contacted me.

  Business Response

  Date: 11/28/2023

  To whom it may concern,
  
  We acknowledge that this complaint was lodged 1 year ago,and we regret that we were unable to respond during that period. Please accept our apologies for any inconvenience this may have caused. We are committed to addressing customer complaints and although our reply here is not timely, we are committed to ensuring you receive a response.

  We apologize if there was any confusion or misinterpretations during your application process. When an applicant has an *********** Animal, all documents are reviewed by our attorney to ensure proper following of rules and regulations. In the *** Denial Letter attached with this complaint, the attorney explains that a request for reasonable accommodation must be submitted for review to add the ***s to the lease. This is standard practice when a request is made to waive a fee or otherwise alter a policy.Generally, a note from a doctor **** enough in and of itself to approve the ***s. We apologize again if there was any confusion, and we wish you the best.
  
  Thank you.

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  moved in Sept 2022.Noticed cockroaches, asked to move out a lot of times due to health and safety concerns, i have a toddler, and a newborn. Didnt live in apartment or bought food until this month, October, because my MIL came to help while i am in post partum recovery. Cockroaches are still everywhere, more showed up than when we first moved in. We leave beginning of Nov due to health concerns for my babies and them not doing anything about the cockroaches. i would like my security deposit, september rent, and october rent refunded back.

  Business Response

  Date: 10/31/2022

  To whom it may concern,

  Thank you very much for sharing your feedback. We're sorry to hear you've had a less than satisfactory experience with your apartment home. Please know that due to your concerns, you were offered the option to transfer to a different community with no extra fees. In lieu of a transfer, we have agreed to allow you to break your lease, and we will refund your security deposit, as long as there are no additional damages to the apartment home.

  Thank you.

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18314569
  
  I am rejecting this response because: we already decided to move elsewhere, and we leave ending of this week, beginning of next.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This apartment complex has failed to give us our deposit back after 21 days they gave us a fake check after being asked multiple times to return our deposit. The fake check has now bounced and our account is negative over **** dollars. We are not even asking for the extra 300 they withheld just the **** and something that was promised in the Attached move out statement showing what we are owed

  Business Response

  Date: 10/26/2022

  To whom it may concern,

  We have confirmed there was a banking error with the original check that was sent and we are very sorry for the inconvenience. A new check has been overnight mailed to you and is scheduled to arrive today, October 26th. If there are any further issues, please do not hesitate to reach out to our *************************** at ******************************************.

  Thank you!

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of the apartment in August. I gave myself 2 weeks to clean the apartment and turn in the keys. My deposit was $1785. They charged me with $1100 of cleaning fees. I only received $605 for the deposit that I gave. The complex manager never returned my calls. She refused to see me the day I stopped by to discuss the money.

  Business Response

  Date: 10/28/2022

  To whom it may concern:

   

  The resident did not schedule a move out walkthrough appointment. Our staff happened to have time to complete a walkthrough at the time the resident requested, but the resident got very upset with staff when the Community Director was unable to personally complete a walkthrough.

   

  The move out charges included on the resident's move out statement include an insufficient notice charge, carpet cleaning and pet treatment, painting, apartment cleaning, a small blind charge, mirror door charge and final utilities. As a customer service gesture, the community will be refunding the resident an additional $160.00. We have found all other charges to be valid. If the resident has any questions about the move-out statement she received we are very willing to discuss any concerns. Please note after adjustments have been made, actual cleaning charges total $290.

• Initial Complaint

  Date:10/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our residence is in ********************** in **********, **, owned and operated by Weidner. We have been residents since 08.24.22, and have always been prompt with our payments. We moved to ********** from **************, due to a job change, and only had plans to reside at the apartment temporarily, until our ** home sold and our ** home closed. We have had several minor escalating issues during our time (prohibited aggressive dog breeds on the property, scaring our young children; f**** in every common area, while the existing dog park is unsafe/unhealthy, despite recent renovation; inability/lack of desire to repair AC equipment in our apartment, etc.), but these issues were capped off when, on 10.06.22, we received a packet at our door, stating that we were being evicted and given 14 days to leave the property, citing the fact that we had not paid our rent, even though the rent was due the same day...on 10.06.22; the rent was not late. After receiving the paperwork, rent was paid in full, as planned, later that day; however, I have received multiple calls from agencies regarding our inability to pay, and questions and concerns as to whether this may jeopardize our pending mortgage with our new home, even from the entities that have called. I personally have concerns that, since I had recently informed the property manager that we would be moving soon, the eviction papers may have been filed to affect our ability to move. Since this has occurred, I have reached out to the ********** Weidner office, only to have my voicemails not returned on three separate occasions. This is unprofessional at best, and could affect my credit, which I have worked hard to build for years to come, in addition to our pending purchase.

  Business Response

  Date: 10/18/2022

  To whom it may concern, 

  We're sad to hear this resident had concerns around the community. If they still continue to have issues, we would love the opportunity to address them. If there is anything we can do in the time the resident has left at the community that would improve their experience, we would welcome speaking to them. Rent at this community is due the 1st of the month, with a grace ****** until the 6th of the month, with late fees starting on the 7th. Legal notices are sent on the 6th in an effort as a last reminder that late fees will populate on the 7th. We acknowledge the verbiage can be perceived as harsh, but it is legal verbiage we are required to use. We apologize if sending this notice on the 6th upset our resident in any way. We personally confirmed that there was a payment made for this resident for the month of October. No eviction papers have been filed, nor should any agencies be calling on our behalf. If the resident needs anything we can assist with in regards to this, they would be most welcome to contact the leasing office or our customer service department at ****************************************** or ************.

  Customer Answer

  Date: 10/19/2022

   
  Complaint: 18227548
  
  I am rejecting this response because: there is really no response. Your property manager has failed to address issues and your state corporate office will not return multiple voicemails that have been left. Either of those would have been the fix, yet I receive a generic comment/response from you, advising me to pursue both options??? To address several issues in your response:

  1) A legal notice should NEVER be sent before rent is late...a legal notice is not a reminder. I have spoken with other property managers in ********** and Washington, and all have been shocked at this policy, and none conduct business this way. We have also spoken to legal concerning this policy, as well as the state office of attorney general.

  2) You claim that 'the verbiage can be perceived as harsh, but it is legal verbiage we are REQUIRED to use'...but yet no one else uses it? So you are REQUIRED to use something different than other landlords? Not according to legal or the AG.

  3) The fact that you state you know I made a payment on time, but still attempt to rationalize the 'legal notice' is an issue in and of itself.

  4) You attempt to ensure that no eviction papers have been filed, yet I do not know that...and cannot believe that, considering your next statement that 'agencies should not be calling on our behalf' is false, as I have received at least one call, missed at least one, and received a text message. The fact that I have received communication from external entities other than Weidner and Solara solidify the fact that this notice has traveled outside your office to external entities, and could easily jeopardize my credit, if it has not already. Any late payment such as this is a major **** that cannot easily be overcome.

  I honestly am not sure what your response is/will be to this, and not sure if there is one that will be suitable or appropriate. Because of this notice, you have jeopardized my future ability to apply for credit, and don't know how that can be erased. I think at a minimum, the lease should be voided and all deposits returned, as well as a detailed letter from your corporate office, stating the situation and the fact that there was no late payment, as this may be something that comes up for the rest of my life. Be advised that we will continue conversations with legal representation, as well as the state AG office, as neither entity has the same opinion on this notice as you.

  
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my few months at the apartments I was harassed by homeless, my car was broke into twice, there was reason to believe I was being stalked, and the security was being lied and false advertised. They are making people sign premature sign out documents forcing you to agree to anything they may charge you for even if its illegal, for instance in ****** you cant charge for carpet cleanings, they do and make you sign to agree to it. I have called the cops several times because of harassment from random people off the street walking in the building behind people squatting in hallways. Saying that I was going to be taken out and killed The neighborhood is described as fully gated with controlled access, it is not and the gates that should be closed are open 24/7 and to get around the security they have verbally and in writing on the website mentioned a security guard who is at the buildings every night I have only seen them 1 time During the night more cars were being broke into people would wonder around the parking lot and a few times gunshots were out off in the lot With all of this I found it reasonable to break the lease as I have ptsd and Im active surging in the armed forces and couldnt live there any longer but the money I make wouldnt be enough to break what they asked and what I make for rent, when I called the manager he said sorry its ***** for you and had someone else call me after blaming the issues on a rainy day causing bad attitudes. After going higher and calling it was a mess and I ended up paying **** just to break the lease that they lied about and refused to help with anything

  Business Response

  Date: 10/26/2022

  To whom it may concern:

   

  W're disappointed to hear this resident had a less than positive experience at our community. We are unsure of what premature move out documents the resident is referring to; we request residents fill out notice to vacate forms with their intended move out date. There is a refurbishment addendum on our lease that summarizes move out costs. As carpet is professionally cleaned prior to a resident moving in, we do ask it be returned in the same condition and do charge for carpet cleans, as is permissible in the state of Alaska. We do employ security at our community and can confirm they are onsite every night. Our buildings are controlled access and our community is gated, but these are not advertised as high-security features in any of our online infomation. Our website states we have courtesy patrol and our gate serves as access management. Our security guard is often not seen by design, as they come at different times of the day to not establish a pattern. We always encourage our residents to inform us of any concerns they have regarding security and/or interactions within our community, as we can only do something about it if we are informed. 

   

  As our community has not breached the resident's lease agreement, the resident was required to follow our lease break settlement fee requirements to move out prior to end of lease. We find out online advertising to be accurate after review and will not be making any changes. 

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am a resident of the ************** complex managed by Weidner. The complex has been the subject of robberies and vandalism to several owners of vehicles including mine. my cars have been vandalized twice this year. The gates to the complex is constantly broken and people get access to the underground garage where there a re no cameras to catch the thieves and criminals that are braking and damaging ******************. The management is aware of the wave of crime the residents are going through but they are not taking any safety measures to control the vandals and criminals. I like for the BBB to question Weidner in regards to how safe the complex and what they are doing to keep the tenants safe. No cameras and no immediate action has been taken since the management has been aware of the crimes committed at the property. Including stealing bikes from a bike cage, cars broken into, vandalism Etc. I don't think is fair that Weidner at scape prides themselves of advertised luxury living and a safe environment to live that they are not providing.

  Business Response

  Date: 10/11/2022

  To whom it may concern:
  
  We appreciate our resident taking the time to speak to the Area Director over his community regarding his concerns yesterday. Our gates require substantial repairs and we are in the middle of obtaining proposals and have full intentions of moving forward with repairs. Our Area Director will be following up to ensure our resident has our courtesy patrol information and we plan to hold a community meeting with a local officer to raise awarenss on the increase in crime in the general area. We remained comitted to being as vigilant as possible when it comes to this concern at our community.