Complaints

This profile includes complaints for Weidner Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Weidner Property Management LLC

  9757 NE Juanita Dr Ste 300 Kirkland, WA 98034-4291

• 

  Golden Crest Apartment Homes

  3939 Tanglewood Ln Odessa, TX 79762-7116

• 

  Northridge Court Apartment Homes

  3417 N Midland Dr Midland, TX 79707-4650

• 

  High Plains Apartment Homes

  3727 Andrews Hwy Odessa, TX 79762-6332

• 

  Avanti Townhomes

  2301 Cotton Flat Rd Midland, TX 79701-8822

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Adagio Apartments started a massive construction project, which affects my unit the most. Once the work crew has reached my unit, it has become unbearable to be inside - it is literally multiple workers banging out the old wood and hammering in the new, all at once; walls and floors were shaking.I came to the main office to sit down with my laptop and wait out the noise at 1:24PM. The manager told me that theyre going for lunch and will be back 3PM. I had no idea about such hours and found them odd, as the official posted working hours make no mention of any lunch, let alone such a long one.Because I could not come back to my unit, I started working from my car to wait out this lunch. However, as time went on, I noticed that the staff did not go to any lunch at all - I saw multiple tenants coming in and out of the main office. Once their fictitious lunch was over, I came back to the main office at 3PM. Initially, manager did not seem to care about my presence. However, after 20 minutes of being inside, he again told me to leave, using another excuse. I asked him also to get in contact with his supervisor; however, he refused stating that he is the manager, which makes no sense at all. I have not returned to main office since then and had to move to a nearby hotel while exterior work was being done, as my unit became unbearable and managerial staff totally insufferable. Their construction made it impossible for me to be inside and they literally kicked out the fully paid up tenant to the streets.The notice that they sent a few days earlier was vague and did not convey the full extent of the construction work. I also believed their website info and didnt think that I would have any trouble finding a place to sit down. In practice, they have shown their true colors. I wouldve never rented from them but at the time, I had no way of knowing that this is how they are, as I rented under a different team. I'd like to be contacted by staff's supervisor.

  Business Response

  Date: 05/15/2024

  To whom it may concern,

  We would first like to apologize for the inconvenience caused by work needing to be completed around/in the apartment. While large construction projects are sometimes necessary, we do what we can to limit the impact on our residents.

  We did allow this resident to work out of our office since their apartment was too loud during the construction. Resident was informed that they would need to leave the office if staff had to step out for any tours or lunch breaks, as residents cannot be in the office alone for security reasons. Lunch breaks are not listed in the posted business hours because associates must take their lunches whenever time allows. Tours are also not predictable and can be scheduled throughout the day. We do apologize for any frustration here.

  The Area Director for this apartment community has contacted the resident to discuss their concerns and offered the option of a lease break with no penalties, provided a 20-day notice is given. We are hopeful that this offer is an acceptable resolution for this experience.

  Thank you.

• Initial Complaint

  Date:05/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found an apartment that I liked but there was none available so I applied to be put on the waiting list and paid the $50 fee. I was then called and told "there is no waiting list you will have to watch for one to open and reapply." I said ok are you going to refund me. I was told "we have no way of refunding." So I waited for an apartment to open up and reapplied for another $50. I was set to move in on 4/15. I had to pay the 15 days of rent before I was allowed to sign the lease so they could "verify my account" that was $986.00. We went to do the walk through and one of the office ladies stood at the dining room counter/bar and didn't move from there. As I walked through the apartment I stated different things that I saw and the woman in the dining room would yell "I don't think that's right" but didn't move. There is bubbling in the floor right where she stood. I called about it the next day and she said if there was more damage I would be charged. I said that I feel like normal wear and tear is going to cause more damage. I was then told I shouldn't use that area or maybe put a table or bed there. This is the bar area of my apartment. I talked to a regional person they said no that I wouldn't be charged because it was already starting. She said she would email me documents right away. I haven't received them. Now they want rent for this month and I still haven't been able to move in. I have an email stating we talked about this and I told you to place items there so there isn't more damage. None of there corporate will answer my calls now. I can't get my money back and they say it's "minor" damage. I have been frauded from the start. As soon as I move in then I will be fully responsible and I don't have a choice because I gave up the lease to the apartment I'm in. I shouldn't have to place items at the dining counter to make sure there isn't more damage to the bubbled floor. Its where stools go so people can eat and that is how I intend to use it.

  Business Response

  Date: 05/03/2024

  To whom it may concern,

  We apologize if there was any confusion regarding move in fees or the move in inspection. Please see attached a copy of the resident ledger, outlining all charges and payments thus far. You can see that there is only one charge of $50 for the application fee. Other fees listed are all part of the move-in process (security deposit, pet fees, parking, prorated rent). 

  The bubbling damage to the vinyl flooring has also been added to the resident's inspection form so they will not be charged for any existing damage upon moving out. Inspection form attached.

  Thank you.

  Customer Answer

  Date: 05/03/2024

   
  Complaint: 21657388
  
  I am rejecting this response because:
  I was charged two application fees. I can prove that with credit card statements. They have a "waitlist" on there page. When you click to be added to the list it has you pay the fee of $50. The next day I was called and said there is no waiting list and I will have to reapply when one opens. I asked for the fee back and I was told that they had no way of doing that. Once again I have two charges on my card to prove that. If you read the attached email from the property she states that if there was more damage resulting from the bubbled area I will be charged. She said "I told you to place items there to insure there is no more damage" this is at my dining room counter where bar stools go. I was told not to use that area or place a bed there. In my dining room. I was told that it would not be fixed. I should not have to pay for continued damage to an already existing problem. They should fix it or put in writing that I am not responsible. They will do neither. I've paid for ******************************************** due to the flooring issue and now we are in a new month and they want payment for this month. I should not have to place a bed or a table at my dining room counter where stools go to insure there is no more damage. I am being targeted. 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/08/2024

  To whom it may concern,

  Regarding the flooring: our Area Director reached out to the resident yesterday, May 7th, via email, stating that the existing damage to the area of the vinyl flooring has been added to the move-in inspection and will not have any extra charges upon moving out. An offer to have a flooring vendor come out to inspect the flooring for possible repair/replacement was also extended to the resident. As of this time, the Area Director has not received a response from the resident. Once a response is received, our team will be able to move forward.

  Thank you.

  Customer Answer

  Date: 05/24/2024

  Hello,

  They have address SOME of the flooring issue. I now am having issues getting batteries in the smoke detectors and there are c*** roaches in the apartment. I want to be fully refunded and I want to leave. This has been an absolute nightmare. Ive never been treated/scammed like this before. I will have to exterminate all of the stuff I moved in. I will have to find a new place to live and move all my stuff again. I am so unhappy, I can't even sleep all of this has been so bad. 

  Business Response

  Date: 06/05/2024

  To whom it may concern,

  Smoke detector batteries were replaced on 5/21/2024. After that date, it was found that the smoke detectors will require replacement. If not already completed, this will be completed very soon.

  An exterminator came out on 5/28/24 and do a perimeter spray as preventive maintenance. Roaches were not detected by office staff or the exterminator at this time. If the resident is still experiencing concerns with pests, we ask that they reach out directly to the leasing office so we can properly assist.

  We understand that the resident is not fully happy with the apartment, and would like to move out. Given the situation, we are happy to offer the option to break the lease early, with the early termination fee waived. The resident may contact the leasing office if they would like to move forward with this option.

  Thank you.

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely horrible. In the process of hiring a lawyer. The day I moved in 4 months ago, I was missing cabinets in the kitchen. I still do not have these, just one lie after another. Shower is either extremely hot or cold. No adjusting. My roof leaks and is turning soggy and moldy, may even collapse. Best part is Im still paying full rent.I have had about 6 different people come look at the apartment and get a different answer every time.

  Business Response

  Date: 04/29/2024

  This complaint is for a property we no longer own and sold in November 2022 under the name ********** We have no record of this resident. Please forward complaint to current owners.

  Business Response

  Date: 05/02/2024

  To whom it may concern,

  Please see the following timeline of events regarding work orders and the work completed:

  Work tickets summary:
  * 1/31 Hot water in shower (stating that there is no in between hot and cold) Replaced the faucet stem
  * 2/1 Hot water in shower (stating the same as the previous ticket) Adjusted the hot water, turning it down
  * 2/25 Hot water in shower (stating the same as the previous ticket) Adjust the cold water, turning it up
  * 2/24 Cabinet doors (cabinet doors were missing from his move in) waiting on vendor to custom build as they dont make these type of cabinets any longer)
  * 4/20 Window Leak - Waiting on vendor to assess.
  * 4/28 Window Leak Duplicate ticket, closed.
  * 4/29 Ceiling leak (living room has a spotting and small leak from rain) OPEN ticket, roofers are on property today 5/2 to address.
  * 4/29 Cabinet Doors (stating the same from previous ticket) Team constructed 2 doors in house and replaced, closed ticket.

  Summary and remaining actions:

  * Cabinet doors have been replaced
  * Setting up a plumber to cut into the shower wall and replace the manifold for the hot water issue
  * Roofers are on property 5/2 to address the roof leak and once repaired well move forward with painting and repairs to the inside of the home.
  * Roofers are going to assess the window leak and try and pinpoint the origin, and well reach out to local vendor to repair.

  We apologize for any inconvenience the resident has faced, and we thank them for their patience while we continue to assist and work through these concerns.

  Thank you.

• Initial Complaint

  Date:04/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was applying for housing. Today, April 25, 2024, ********** called my sister. My sister let them know that they had the wrong number and they said they would delete my application. My sister informed them that I am still looking for a place but that the phone number they called is wrong and confirmed that they have the correct phone number. They then called me and emailed me an application for a specific place. I applied. They then called my sister again, instead of me and told her that I was declined due to failing the credit check. My sister asked if I would be able to get approved with a co-signer and they went on to list off my credit score, current amounts owing to collections and names of places owed. This was a huge violation of my personal information. I did not authorize them to release this information. When I confronted them on the matter, they said it was my own fault for having more than one phone number on file, as I use my sisters phone to call and my sister has been helping me find a place. However, they had no right to release my credit score and other personal information. This is humiliating and shows my personal information is not safe with them.

  Business Response

  Date: 04/29/2024

  To whom it may concern,

  We apologize if there was any confusion regarding the contact numbers provided with the application. Our leasing agent called the phone number that was attached to the application to inform of the screening outcome, and when they called, the leasing agent asked if they were speaking to the correct person. An affirmative answer was not explicitly provided, but the conversation continued, and the leasing agent was asked for the reason for denial, leading them to believe they were speaking to the correct person, as the phone number was the one listed on the application as the correct contact. We apologize for any inconvenience or frustration, and are happy to refund the $25 application fee. Please provide a forwarding address where that refund check can be mailed.

  Thank you.

• Initial Complaint

  Date:04/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apartment complex Retreat at ********. Just trying to make a profit off of tenants for their own benefit. Checkout inspection was done and pictures were taken. They said we have to pay for half of painting apartment which is $200.00 when they already paint an apartment prior to a new tenant moving in there. Now after checkout was done they went back in and said door was scratched they needed to replace door another $75.00 and they stated cable box was ripped out of wall. Which wasn't the case during move out inspection. Weidner apartments goal is to claim every dime of your deposit. This is wrong considering we were good tenants. I believe this stuff was done to the apartment after we left.

  Business Response

  Date: 04/17/2024

  To whom it may concern,

  Please see the attached documents:

  - Move Out Statement

  - Move Out Photos 1

  - Move Out Photos 2

   

  These documents include evidence for the charges assessed at move out, including the move in/move out inspection form and photos taken during the move out inspection. Please know that all charges assessed are in line with the terms of the signed lease agreement.

   

  Thank you.

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My entire garage was cleaned out in January of 2024 while I was out of town for the New Years weekend. When I called to find out what happened; I was given consistent run around and told numerous times that your renters insurance will cover it. My renters insurance claim was denied due to the fact that the garage was cleaned out due to a mistake made by property ********************** and the garage was not broken into. A police report was made. Per the responding ******** ********************** sent a text message to their vendor (in a group text with multiple recipients) asking that my garage be cleaned out, followed by a second text ***** minutes later saying that they meant to say a different garage number.Management took no responsibility for the negligence and miscommunication on their end that led to these events. I was never compensated by Weidner for any of the losses that took place when my garage was cleaned out except for a $125 gift card to ******** Their resolution was to blame the vendor and have them compensate me instead. The vendor was told by ********************** to clean out my garage. They did what they were told. Not only did my garage have expensive material items in it, but also sentimental items that can never be replaced.Management did not even bother to make a phone call to the hired vendor to explain their mistake and clarify which garage needed to be cleaned out. This shows complete lack of empathy for the tenant and their belongings. Aside from the mistake the complete lack of understanding and compassion is the most unsettling. I have been a patient tenant when other issues have arose and have never missed a rent payment. Two of the companies core values are integrity and communication; both of which were non-existent in my situation.

  Business Response

  Date: 04/16/2024

  To whom it may concern,

  Please see below the email that was sent to this customer through different channels. No further response has been received from the customer as of this time, so we have considered this resolved.

  "Hello <CUSTOMER NAME>,
   
  Thank you for your message. I apologize if I misunderstood the desired outcome of your previous email being additional compensation. I completely hear you that it is disheartening to not feel heard or valued when concerns are brought up. We do absolutely value integrity and communication, and I would like to offer my apologies that you did not feel these values were extended to you in this case. I understand that no amount of money can replace items of sentimental value, and for the loss of those items, I offer my sincerest condolences. As a team and as a company, we can definitely learn from this experience and take steps to ensure instances like these are avoided in the future.
   
  Thank you again for your time, and I wish you the absolute best!"

• Initial Complaint

  Date:04/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lease/d commercial office space from Weidner Properties that is located in ***********, ********** for approx 18 months. Our agreed contract shows the terms beginning January 16, 2023 through March 31, 2024, and the option to go month to month thereinafter April 1, 2024, which was offered/approved via email.On Friday, March 29th, 2024 with the month of March fully paid for, I attempt to enter office and quickly realize that the locks had been changed.On Saturday, March 30th, 2024, I see other tenants which co-occupy the building with me enter the our office without issue, yet my key does not work. (Layout: main community door, key is required, offices down two hallways, keys are required).March 31, 2024 - April 3, 2024 I become upset about the lockout and demand an explanation be provided for the decision. I also ask why my commercial property rights had been violated, why I wasnt provided any type of notification whatsoever, which is required by law and then locked out, denying all ability to access my personal items still left inside the premises.I address numerous concerns with Weidner Properties, primarily w/Leasing Manager for the site, ***********************, who would later admit to intentionally locking me out but reasoning for doing so was blamed on me, attempting to say that an email from me earlier in the week in which I mentioned that I planned to move out at end of month, would then justify purposely changing the locks, preventing all access to premises (fully paid through March 31, 2024) on March 28th, 2024.Weidner Properties and ***********************, fully believe that they were justified in their decision to lock me out of my own office space, which was fully paid for throughout the entire month of March. No notice of any kind was ever provided to me, and no remedy offered other than a proration for those days after realizing that my property which was located inside these premises is now missing.This entire situation has led to significant loss

  Business Response

  Date: 04/08/2024

  To whom it may concern,

  The lease term was approximately 13 months commencing on February 21st, 2023 and expiring on March 31, 2024. On March 26th 2024, ******* emailed *********************** giving written notice that he had been out of his leased Premise for weeks (email attached). On Friday March 29th the common area door lock was changed. The lock was changed based on a move out inspection scheduled with ******* at 2:30pm on the 29th of March 2024. Although ******* did not formally accept the move out appointment sent via Outlook, he acknowledged the appointment and apologized for not making it (please see attached email).

  
  Per the email from ******* dated March 29th ******* stated that he had vacated the Premises. The landlord had not removed any items from Anthonys space prior to or after the lease expired.
  On March 29th the suite that was jointly used by *************************** and ********************************* was substantially vacated which was verified by the building engineer *************** prior to changing the common area door lock. Furthermore, the individual lock to ******** leased space had never been changed.

  
  In closing based on paragraph 11 of the Lease, the tenant is responsible for maintaining insurance to cover all cost of property placed within the Premises by or on behalf of, Tenant. Therefore, the Landlord cannot be held accountable for the loss of any personal items.

  Thank you.

• Initial Complaint

  Date:03/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 23rd of 2024, we filed a maintenance request to have our air conditioner repaired. Within a couple days there was a repair man who came to fix the unit. He told us all was well and we could use the unit. When we got back home, we turned on the unit and to our surprise it was blowing hot air. We called it in again. A couple days later after calling multiple times and going to the office they brought us a DIRTY portable that required a hose to go out of the window. Two weeks passed with no change. We called. We put in another request. We went to the office to plead with them to fix the unit. They didnt. We had a storm and the window where the hose was connected out the window fell completely into the apartment where it started to rain inside our apartment. Again I went to the office to demand service. They came over and screwed the window back in place and closed the ticket as if it was fixed. To this day that window will not stay open. We also have no screens on those windows because the over grown tree in front of them has shredded them and they havent been replaced. We were told two weeks ago that they were picking up the part to repair our air unit and today it still isnt fixed and we were told the repair is on hold waiting for a part they were supposed to pick up two weeks ago. Monday will make 40 days with a broken unit and we have been offered nothing but lies. We had a water main break over a year ago and they have never addressed the lack of water pressure since. They have also not made repairs to the ceilings in our corridors from the water issue. This used to be a nice complex but now it is a nest of lies with subpar maintenance. What a disappointment weidner has been.

  Business Response

  Date: 04/10/2024

  To whom it may concern,
  
  Please see the following timeline of events as we have record of them:
  
  2/22/2024: First A/C work order submitted
  
  2/23/2024: Second A/C work order submitted after hours (other apartments submitted work orders for A/C as well at this time)
  
  2/27/2024: Work order was placed on hold, as there are 2 A/C units in this apartment. A portable A/C unit was provided in the interim.
  
  3/7/2024: Resident called to state that the window came infrom where the portable A/C unit was placed. Maintenance responded and secured the window. Resident stated they did not want the portable A/C any longer.
  
  3/14/2024: Resident placed another work ticket concerning the ** and the same issue. The original ticket #******* that was placed on hold was then closed out stating there was a duplicate work request, referring to #*******.
  
  4/1/2024: A/C compressor replaced and issue resolved
  
  We sincerely apologize for any delay in repairs due to inclement weather. We understand the need for A/C, which is why a portable A/C unit was provided while repairs were completed. We also have a vendor scheduled to come out on 4/12/2024 to assess the window for repair or replacement. Our maintenance team inspected the outside area and did not see any trees that directly touched the windows, but we are happy to re-thread the residents screens.
  
  Thank you.

• Initial Complaint

  Date:03/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed ******* Villas at Memorial on 2/18 inquiring about my refund check that should have been mailed 9/23/23. ************** management also promised compensation for a garage collapse due to not winterizing pipes that was never delivered along with refund check. No refund check has been received since move-out 9/23 and no response has been received since forwarding address was confirmed 2/18/24. This business has also not returned several phone calls (est. 10/1, 11/1, 12/1, 1/5, 2/1, 3/1, and 3/2.)

  Business Response

  Date: 04/01/2024

  To whom it may concern,

  Please see the attached documents, which include the move out statement, as well as move out photos of the apartment to corroborate any move out charges. After all charges were assessed, there was a remaining balance due of $116.81; therefore, a refund was not mailed out. 

  Upon reviewing our records, we cannot find evidence of communications regarding any compensation stemming from a garage collapse. We are happy to review any written correspondence this resident has that relates to a promise of compensation. 

  Thank you.

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 21506810
  
  I am rejecting this response because: The remaining balance was not paid for out of a deposit but was paid for by me via the Weidner payment portal on 10/12. It is inaccurate to say the refund was used to pay for this when I paid for it.

  Find attached the final statement, showing payment was processed for the balance due. Also find attached an email from the Community Director regarding the gift cards, which were never delivered.

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 04/01/2024

  Attached is a voicemail message received 9/26/23 in which a forwarding address is requested for a refund check to be mailed to. This was the message I responded to with several emails, calls, etc. and am now being told there was never a check to begin with.

  Business Response

  Date: 04/09/2024

  Hello,

  The complainant states there is a voicemail attached to their response, but I do not see it on my end. To adequately respond further, I would need to listen to that voicemail. Without that voicemail, our previous response stands. 

  Further, the move out statement that the complainant attached does not indicate a payment was made for move out charges. The last payment received was on 09/01, and was for September 2023 rent.

  Thank you.

  Customer Answer

  Date: 04/11/2024

  Find attached proof of payment to Weidner apartments. Voicemail was emailed to email address listed on 4/11 and transcript is included as an image. Be sure to reference the gift cards, as well, as proven in my last message.

  Business Response

  Date: 04/17/2024

  To whom it may concern,

  After listening to the attached voicemail, the agent does state that a forwarding address is needed so they know where to send the refund. We do apologize for any confusion, as this was a simple wording error. The agent should have stated they needed a forwarding address so they could send the move out statement. In this case, as evidenced by the previously attached move out statement and move out photos, there is no refund to be sent.

  Thank you.

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21506810
  
  I am rejecting this response because: I do not believe the business. Furthermore, there has been no response to the gift cards issue or the issue of the statement being paid out in full, as referenced in my latest messages.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/26/2024

  To whom it may concern,

  We apologize for any confusion regarding the submitted payment. We can confirm that payment has been received, and no further balance is owed. 

  Regarding the $300 **** gift cards, no evidence was found of this being provided in the past, so we will be providing it at this time. Gift cards are scheduled to be purchased Monday, April 30th, and we will need to coordinate with the past resident to have them sign a document confirming the $300 gift card has been provided. Our onsite team is able to reach out to the past resident to coordinate the details.

  Thank you.

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the winter months of 2022, 2023, and now 2024, our unit bathroom has had frozen pipes. Our bathtub has not been able to drain for weeks on end until the temperature reached above 20 degrees. We were told in 2023 that a summer project would be implemented to solve the issue before winter, however, that was not the case. ************, the apartment manager, is not responsive to our messages. The emergency maintenance line answered and hung up our calls multiple times. Frozen pipes is listed as an emergency maintenance issue, but has not been treated as an emergency. We have not received a deduction on our rent, other than $25 off for the space heater that was placed by the pipes that was "supposed to thaw the pipes." As a healthcare worker, I am exposed to many germs, and need to take a shower. They let us shower in a vacant apartment, but the vacant apartment showers were not clean, with hair and dirt still on the floors. We pay up to $1900 in rent for services not provided. Including basic life necessities. We were also being charged an increased amount of water usage, despite not using our shower for approximatly 3 weeks. I requested information about how this was calculated, but of course, no response. I asked ******* how much terminating our lease early would cost, to which she said it would cost $1800. I request early termination of this lease without penalty.

  Business Response

  Date: 03/07/2024

  To whom it may concern,

  We thank you for sharing your concerns, and we apologize for any inconveniences you have experienced stemming from frozen pipes. After reviewing the details of the situation, we are happy to accommodate an early termination of the lease agreement with no lease break penalty. Please contact the ******************** team directly fur further assistance with terminating the lease.

  Thank you.

  Customer Answer

  Date: 03/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Milenrose Maglaqui