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Business Profile

Internet Providers

Ziply Fiber

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Ziply Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ziply Fiber has 2 locations, listed below.

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    Customer Review Ratings

    4.55

    Average of 1,491 Customer Reviews

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    Leave a Review

    Review Details

    • Arlin R

      Date: 02/26/2025

      Both of the people who spoke with me knew the answers and clearly instructed me in figuring out what was not working. They were helpful, friendly and never left me waiting very long for answers. Excellent *****************

    • Mariusz J

      Date: 02/26/2025

      Good and professional customer service. Knowledgeable about my issue. Answered all my questions.

    • Bruce L

      Date: 02/25/2025

      Since they replaced Frontier, Ziply's phone/fiber infrastructure has performed near 100% 'up-time'.They have excellent customer service and tech representatives in both their residential and business support departments. Wait times are short, and personal assistance is thorough.Their **** explained some recent billing errors, made every effort to correct them and reversed all fees associated with these **************'s a plus to deal with friendly, knowledgeable people. Thanks again!

    • Caroline S

      Date: 02/24/2025

      Our phones were provided by ******** until without any notice Ziply Fiber took over. this was in the early 2010's. They told us they would be installing fiber optics which would reduce our monthly bills. A few years later, after they had been regularly increasing the bill, they did install the fiber optic lines in our neighborhood, but they did not bring it to our house. They had no reason for doing this that they would explain to me. So the bill continues to be increasing until it is now more than twice the amount we paid when they first took over. They were late getting the December bills out, but they sent an email saying we would not be charged late fees for this, but they did it anyway. For the past few years they have been trying to get us to use their autopay system instead of the paper bills. I have let them know that I do not trust this company to have access to my bank account. This company has caused me unmeasurable stress and countless hours trying to deal with their customer service to fix all of the problems they have caused me-sometimes I think it is not mistakes. I want the BBB and other people to know what kind of business Ziply Fiber is . I am stuck with them because they are the only landline service in our area.

      Ziply Fiber

      Date: 03/14/2025

      Good afternoon ********. We are so sorry to hear that this has been your experience with us. We totally understand how this series of events would lead you to leave a negative review here. We want to help improve your experience, and would love to have an opportunity to review your account, and right any wrongs. Please email us at ************************************* with your account number, and we'll get started! 

    • Wendy H

      Date: 02/24/2025

      Ziply Representative"**** "was "Outstanding". Took care of me. Very Professional. "Thank You" Ziply Fiber!. ?? Wendy *****.

    • Herb T

      Date: 02/23/2025

      Promised monthly agreement was worthless, raised rate after 6 months

      Ziply Fiber

      Date: 03/14/2025

      Hey there **** - we're sorry to hear that we may have let you down. Our monthly pricing is pretty clear and straightforward, and we clearly communicate rate increases in advance of them hitting a bill. Regardless, we want to know where we can improve, and would like to hear more about your billing concerns. Can you please send us an email at ************************************* with your account number, and a reference to this review? We'll assist however we can from there!

    • Yang N

      Date: 02/19/2025

      Efficient, friendly and professional customer service, waiting time is short, clearly and easy communication.

      Ziply Fiber

      Date: 02/25/2025

      We love hearing feedback like this! Thanks ****!

    • Angela P

      Date: 02/19/2025

      Great service. My problem was resolved with no further issues.

      Ziply Fiber

      Date: 02/25/2025

      Thanks for taking the time to leave this review, ******. Glad we were able to help when you contacted us! Have a great day. 

    • Joe M

      Date: 02/16/2025

      You just roll the dice, hang up and get a new one but the girl that helped me was +++++++ awesome. Great experience.

    • Carol R

      Date: 02/16/2025

      Ziply isnt glitch-free but they have the best customer service! Worth going with ********************** for the customer service.

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