Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Providers

Ziply Fiber

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Providers.

Reviews

This profile includes reviews for Ziply Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ziply Fiber has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.55

    Average of 1,491 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Teresa V

      Date: 02/15/2025

      Wonderful company. Their customer care representatives are the best!! Competitive prices in our area.

      Ziply Fiber

      Date: 02/25/2025

      Glad to have you as a happy customer, ******! Thanks for your awesome feedback!

    • Ron L

      Date: 02/13/2025

      The help I got from the representative was very helpful to solve my problem.

    • Rebeca P

      Date: 02/11/2025

      I have had two interactions with Ziply in the last month. One when the power company cut the cable to my house while working next door. Called and got an appointment for first thing the next morning. It was a big fix because the cable was cut on either side of the trench dug to access power company equipment. But the repairman was friendly and efficient. He checked in with me and explained what he needed to do, Service was up and all has been well since. And then this week I called to get an understandable breakdown of my bill (for employer reimbursement) and in the process got what I called for and a credit on my bill for the next 12 months. The agent was friendly and knowledgeable and got me everything I needed and wanted very quickly.

    • Kathryn K

      Date: 02/08/2025

      Awesome customer support and awesome service. Covers all of my needs perfectly!

    • Sean F

      Date: 01/29/2025

      Good service. The only bad thing is that they try to force customers into autopay by charging a $5 fee for not having it. I hate autopay and will never use it because I need to have control of when I pay my accounts.

      Ziply Fiber

      Date: 02/04/2025

      We understand and appreciate your feedback, ****. Thank you for taking the time to share your thoughts, and leave us a positive review. 

    • Don F

      Date: 01/29/2025

      My contacted the representative. She was extremely efficient and clearly explained what I needed to do to fix my problem.

    • Collin R

      Date: 01/26/2025

      I have had Ziply for several years now after they bought all the copper in my area from a notoriously horrendous provider. It's been smooth sailing and only getting better since. I have had to call them just once for a DSL syncing issue that turned out to be a bad connection down the street. They had it handled quickly. Excellent service from this company, **** have always been friendly and ***************** I'm upgrading to their 5Gbps fiber. They had even faster plans available but that is more than enough for me. It's nice to see a company moving towards the future instead of stagnating and milking outdated infrastructure.

    • ACT A

      Date: 01/25/2025

      Service is good, but using the *** for payment is terrible

      Ziply Fiber

      Date: 02/04/2025

      We appreciate your feedback on our services and our app. We are constantly seeking ways to improve the total app experience for our customers, and would love to hear what worked and what didn't when you were using it. If you'd like to provide some additional detail, or if there are any unresolved issues you'd like us to address, please send an email (with your account number) to ************************************** Thank you!

    • Andrea H

      Date: 01/24/2025

      All went well. My questions were answered. Representative was kind, patient and thorough.

    • Gerri B

      Date: 01/23/2025

      **************** was great. He explained everything very thoroughly. I was satisfied with the results.

      Ziply Fiber

      Date: 02/04/2025

      Hey hey! We love to hear this *****! Thanks for sharing your feedback with us here.

    Ziply Fiber is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.