Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Evergreen Professional Recoveries Inc
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this with Evergreen professional. I do not have a contract with Evergreen Professional. They did not provide me with the original contract requested.

    Business Response

    Date: 12/17/2024

    This is the first time the consumer has communicated with us that they would like further information.

    We have marked the account as disputed and will process the request.

    Customer Answer

    Date: 12/19/2024

     
    Complaint: 22693733

    I am rejecting this response because:
    This should be deleted off my credit report 


    Sincerely,

    ******* ******

    Business Response

    Date: 01/23/2025

    As previously stated, the account has been marked as disputed and processed accordingly. Should the consumer have any questions or concerns regarding their credit history, the credit bureaus should be contacted.  

  • Initial Complaint

    Date:12/14/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been getting automated calls from this agency since November or October, several times a day from multiple numbers saying I have a collections bill from *********. They have also sent me one letter in the mail. I have never heard of this *********, nor do I use hospital networks in the ******* area (other than ** and ********** ER, both of who I confirmed no outstanding balance with yesterday). I have called every hospital network, emergency room, and doctors office I have used in the last year and all of them have confirmed I do not have an outstanding balance and that this is not a bill they have sent to collections, nor is Evergreen Professionals an agency they use to collect debt. I want this agency to stop bothering me via phone and mail as I do not owe them money.

    Business Response

    Date: 12/16/2024

    As requested, the phone number has been marked as a do not call in our system and we will no longer send mail to the consumer regarding the account assigned to our office.  Should the consumer choose to take care of this matter they may contact our office directly.

    Customer Answer

    Date: 12/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******-****

  • Initial Complaint

    Date:12/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting ********* from this company daily. There is never a person on the line, its always an automated message. I know for a fact that I do not have any outstanding payments and this company keeps harassing me. They call from a different number each time.

    Business Response

    Date: 12/09/2024

    The number provided has been marked in our system as a do not call number.

    Customer Answer

    Date: 12/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:12/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business Evergreen professional I keep blocking them because when they call and leave a voicemail, they dont state that they are a collection agency and they just want me to call them. This has been going on for about two years or so I get multiple phone calls a day more than just one every day When I block a number they call from a different phone number. This needs to stop. I am being harassed. I finally called them today and they stated there a collection agency collecting a medical debt and it was for 200 and some odd dollars and they wanted money now and I told him I could not do that. They asked me to call them when I could figure out my finances to pay them. I will never be able to afford to pay them.

    Business Response

    Date: 12/06/2024

    Thank you for the opportunity to respond to the consumer.

    While the consumer didn't ask for a cease communication during the conversation with our representative, we have now marked the account as such.  The consumer can reach out to us at such time they are ready to take care of the matter.

     

    Customer Answer

    Date: 12/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Evergreen Professionals have been Robo calling me for a couple of weeks. 2-3 times a day. They keep using different phone number to Robo called me. I want the calls to cease immediately. there is never anyone there, they just say "call us back at xxx". please take my number off your system. you don't have time to talk to me I do not have time to talk to you. You can mail me future correspondence.

    Business Response

    Date: 11/14/2024

    As requested, we have marked the number provided as do not call in our system.

    While previous written communication has been sent to Mr. ******** we will treat this communication through the BBB as a dispute and provide the validation.  Once received, we encourage Mr. ******* to contact our office so that we may assist in resolving this business matter.

     

  • Initial Complaint

    Date:10/28/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company Evergreen professional has been robocalling my number for the last 6 months. I've blocked the number but they keep going around the block. Never have I received anything in the mail from them. Now they have texted me with a reference number and an abbreviated company name. Obviously a scam attempt. Please help put a stop to this. thank you

    Business Response

    Date: 10/29/2024

    Thank you for the opportunity to respond to the complaint filed with your office.

    Based on this being the only response to our contact attempts we will place the account in dispute.  Should the consumer want to discuss this with our office our contact number is ************** option 2 and a representative would be happy to assist further.

  • Initial Complaint

    Date:10/22/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving automated calls for about a year now on a new phone number I am up to date on all of my payments and have not received any mail notification of any outstanding debt, and its always from a different number so I cant block the call. Please leave me alone or reach out IN WRITING if you have proof of some outstanding debt.

    Business Response

    Date: 10/23/2024

    Thank you for contacting us through the BBB.  We've noted the phone number as a wrong number to prevent further calls.

     

    Customer Answer

    Date: 10/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:10/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Evergreen Professionals has been harassing me for over two years. They call me multiple times a week from different numbers, and even when I block their number, they contact me from a new number the next time. This has been unbearable and I want the harassment to stop now! Theyve called me from dozens of numbers and wont stop calling and leaving messages. Ive even told them I dont owe them anything and asked them to stop multiple times. Enough is enough!

    Business Response

    Date: 10/23/2024

    Thank you for contacting our office by reaching out to the BBB.  This is the first communication we have received from you and the account has been marked as a dispute.  We have also marked your number as a do not call number in our system.

     

    Customer Answer

    Date: 10/23/2024

     
    Better Business Bureau:

    Please note that the business lied because it was not my first time asking them to stop harassing me; however, I am glad that they will now stop based on your outreach. 

  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business keeps doing the robocall with different numbers, never telling me why they are calling, just leaving messages to call them. I find out it's a collection agency and I know I'm current on all my bills.

    Business Response

    Date: 10/02/2024

    Thank you for the opportunity to respond to this complaint.

    It does appear that we were provided a wrong number and therefore the number has been marked as such.

    We apologize for the inconvenience.

    Customer Answer

    Date: 10/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:09/17/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving multiple robo calls and text messages from this business. Their automated voicemails do not state their reason for calling and text messages list that they are contacting me about a bill related to an x-ray imaging service that I have confirmed to not having any outstanding charges with. They are calling from different numbers and I am trying to block every number they call from. I would like to be put on their do not call list.

    Business Response

    Date: 09/18/2024

    Thank you for the opportunity to respond to the complaint you received.

    As requested, the number listed has been marked as do not call.

     

    Customer Answer

    Date: 09/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****************

Evergreen Professional Recoveries Inc is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.