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Business Profile

Collections Agencies

Evergreen Professional Recoveries Inc
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 44 total complaints in the last 3 years.
  • 35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been contacted by this business daily, with them calling me through different phone numbers and leaving no information on why theyre calling. I pulled my credit report and it shows no debt owed to collections, so I would like them to stop contacting me.

    Business Response

    Date: 07/25/2025

    Based on the information provided by the consumer the information matches what was sent by our client. 

    The number has been marked as a Do Not Call but should the consumer choose to contact our office to resolve these matters, they can do so by calling ************** option 2.

  • Initial Complaint

    Date:07/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Keep getting calls and voice mail messages from Evergreen Professional a debt collection service. I am unaware of any debt owed. Seems like a scam!

    Business Response

    Date: 07/03/2025

    Thank you for the opportunity respond.

    Correspondence has been previously sent regarding the purpose for our calls.  We will send further documentation to the address provided which matches the information received from our client.

    Should the consumer wish to call our office, they may call ************** option 2.

    Thank you.

     

  • Initial Complaint

    Date:06/12/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been contacted by this business daily, with them calling me through different phone numbers and leaving no information on why theyre calling through a robo voicemail. I pulled my credit report and it shows no debt owed to collections, so I would like them to stop contacting me.

    Business Response

    Date: 06/23/2025

    While the information provided by our client matches that of what the consumer provided, we have marked the number as a do not call.

    Should the consumer like to discuss this matter please call ************** option 2.

    Customer Answer

    Date: 06/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ****

  • Initial Complaint

    Date:06/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im getting multiple calls from this company on my new cell number. I assume it is for a previous holder of this number or this is a scam (I dont have debts that have gone to collections). Each time the call comes from a different number so I cant block it.

    Business Response

    Date: 06/20/2025

    Thank you for letting us know we have the wrong number.  It has been removed from our system.

    Notification of a wrong number can easily be reported by calling us at ************** option 2 or emailing *********************************

     

    Customer Answer

    Date: 06/20/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:05/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting calls from them, but I have no debts that are not being paid in full/monthly (full for all but car note). They provide no information in the voicemail except to call them so I do not know who they think they are calling--cannot confirm if they have the wrong number. I did a credit pull to see if my identity has had any new debts opened under my name and seen one so I think it is the wrong number but these daily calls with no information left in is rather frustrating.

    Business Response

    Date: 06/23/2025

    Based on the information provided, the account has been reviewed and noted.  We have marked the number as a do not call, and are treating this as a disputed account with verification being mailed for review.

     

  • Initial Complaint

    Date:05/20/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep calling me looking for the old owner of my phone number.

    Business Response

    Date: 05/21/2025

    This notification of  wrong number has been noted and marked as such.  Thank you for letting us know.

    Customer Answer

    Date: 05/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** Ruy

  • Initial Complaint

    Date:05/02/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep receiving calls from Evergreen Professional Recovery. They tell me they are collections for an overdue medical bill that I have been unable to verify at this point. I see I am not the first to file this complaint. Please help.

    Business Response

    Date: 05/03/2025

    We spoke with the consumer on 5/2 and he was provided the information about the account but he didn't ask our representative to send a statement from the provider.    Based on the complaint filed, we will be treating the account as a dispute and will send a statement to the address provided. 

    Customer Answer

    Date: 05/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    Once I receive a statement that I can track back to my care It will resolve quickly.

    To this point I have not received a bill.
    Sincerely,

    ****** Nation

  • Initial Complaint

    Date:03/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting calls from Evergreen Professionals Recoveries. when I answered the phone They said it was regarding Radiology at **********. I said I never got a bill from ********** and to send me a bill in the mail. I received the **** ***** 13 2025 from Evergreen Professional Recoveries. I I called Holy Cross 3/26/25 nothing is outstanding. Then I called Radia ****************************** which my "bill" from *** said is the Client. They cant find anything outstanding.I want to p[ay anything I am owed but just paying a company because they say I owe money with out any proof is dangerous in this day and age. Can you please help?

    Business Response

    Date: 04/04/2025

    Thank you for the opportunity to review the complaint filed with your office.

    After investigating the allegations with our client they verified they'd not been contacted by the consumer.  They further verified that the balance remains outstanding and correct.

    A statement is being mailed to the consumers attention for review.  Upon receipt we invite the consumer to call our office to resolve the matter.

     

    Customer Answer

    Date: 04/04/2025

     
    Complaint: 23119532
    I am happy to pay if you give me the a phone number for the Client so I can confirm the charge. On the Statement you sent, EPR states the client was **********************...there is not phone number on their site and their site also says they are Centers for ******** and ******** which I don't use....in short it looks very suspicious I called Holy Cross (where your agent said I incurred the the costs). They said I didn't owe them anything and gave me a number to call for Radia (maybe it wasn't Radia not sure). They said I didn't own them anything. So many articles say to NOT give a collection agency you Credit card number unless you get the charges verified by the Client. That is all I am trying to do.



    Sincerely,

    ***** *******

    Business Response

    Date: 04/18/2025

    In the first communication with the BBB the consumer stated they had already spoken with our client so they should already have the number of ************.  In this new comment by the consumer they reference ***********************  We are not aware of that company nor what it has to do with the account but the proof sent references Radia California Radiology Medical Group.  Our records indicate that the consumer called our office on 4/17/25 and resolved this matter.  If anything further is needed please advise.

  • Initial Complaint

    Date:03/25/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I get a robocall from a different number every single day claiming to be from this business. If I do not answer, they leave a robo-voicemail every time. It is a slightly different number every time so I can't block them to prevent them from calling. I do not *** any debt to anyone.

    Business Response

    Date: 03/26/2025

    Hello.

    Thank you for the opportunity to respond to the complaint received by the BBB.  As requested by the consumer, we have marked the number as do not call and added it to our list.

    The information provided by the consumer matches that of what was provided by our client regarding the account assigned.  Should the consumer want to discuss this matter we invite them to call or email us at a time that is convenient for them.

    Thank you.

  • Initial Complaint

    Date:03/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep receiving spam calls from this number daily even though I do not have any debt in collections. I just checked my credit report today 3/17/2025 and confirmed there is nothing in collections. I'd like them to stop calling me immediately. This company is illegitimate and predatory.

    Business Response

    Date: 03/18/2025

    Thank you for the opportunity to respond to this complaint.

    While the consumer feels we are not a legitimate company possibly in part to the fact the account sent by the creditor isn't reported to their credit.  The type of account that was sent to us can't be reported to the credit bureaus per the law.  Therefore the methods of communication via mail and phone are our only recourse unless the consumer would like to communicate via email.  We have marked the number as a do not call.  We would encourage the consumer to contact our office regarding the account or, respond advising they would like information about the account by email.

     

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