Collections Agencies
Evergreen Professional Recoveries IncComplaints
Customer Complaints Summary
- 43 total complaints in the last 3 years.
- 29 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/17/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep receiving spam calls from this number daily even though I do not have any debt in collections. I just checked my credit report today 3/17/2025 and confirmed there is nothing in collections. I'd like them to stop calling me immediately. This company is illegitimate and predatory.Business Response
Date: 03/18/2025
Thank you for the opportunity to respond to this complaint.
While the consumer feels we are not a legitimate company possibly in part to the fact the account sent by the creditor isn't reported to their credit. The type of account that was sent to us can't be reported to the credit bureaus per the law. Therefore the methods of communication via mail and phone are our only recourse unless the consumer would like to communicate via email. We have marked the number as a do not call. We would encourage the consumer to contact our office regarding the account or, respond advising they would like information about the account by email.
Initial Complaint
Date:03/15/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been calling me and texting me multiple times a week, leaving messages saying I need to return their calls. It's a debt collections company and I know that I don't have any outstanding debts. I have blocked phone numbers the company calls from, but they keep calling back from different numbers. I'm shocked that this scammy company has a "B" rating. The Better Business Bureau needs to do a better job of rating this firm. I would like Evergreen Professional Recoveries to put me on a do-not-call list and never bother me again.Business Response
Date: 03/17/2025
As requested, we have marked the number as "do not call".
Thank you for the opportunity to respond to the consumers complaint.
Initial Complaint
Date:03/12/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been getting daily robo calls from someone claiming to be this agency. I have gone through my entire credit history and have no balances. Please stop.Business Response
Date: 03/12/2025
We have removed the number from our system. If the consumer would like to call our office to discuss the assigned account they can reach us at ************** option 2.Initial Complaint
Date:02/28/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I received phone calls from Evergreen Professional for several times past few months, and asked me to back them back. I realized that this is a debt collection company after doing a research. However, I don't own any money to any organization. I don't understand why they keep calling me, I feel this is a harassment. Therefore, I request Evergreen Professional to stop contacting me.Business Response
Date: 03/03/2025
As requested through the BBB, we have marked the phone number associated with the account as a do not call.
Should the consumer like to resolve the matter they are free to call our office at ************** option 2.
Initial Complaint
Date:02/27/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Wont stop being spammed from multiple numbers daily, I have nothing in collections. Please stop.Business Response
Date: 02/27/2025
Thank you for the opportunity to respond to the complaint filed with your office. The information provided by the consumer matches what was provided by our client, however, we have marked the phone number as 'do not call'.
Initial Complaint
Date:02/25/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving daily spam calls from a robocaller claiming to be this agency. I have gone through all credit agencies and all past accounts and verified that I have no debts that they could be trying to reach me on. In fact I have no outstanding balances and have never been admitted to a hospital. All drs and dentists confirm I have no outstanding balances. Please stop calling me.Business Response
Date: 02/26/2025
Thank you for the opportunity to respond to this complaint.
The provided name and number match our client's records. While we can't share specific details, we will mark the account as 'do not call'. A notice was previously mailed but without address verification from the consumer (incomplete information was provided by the consumer to the BBB) we will send another notice to the address on file.
Initial Complaint
Date:02/19/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This agency called and shared with me that I had an outstanding amount at a medical facility for $35.00. I promptly paid the medical facility. That was 4 weeks ago. The agency continues to call me daily. Their instructions were if I pay the facility directly to let them know, which I did. They have continued to call me daily since that to the point of harassment. I could be sympathetic to them trying to do their job if the amount was still outstanding, in this case it's been paid in full, and they continue to harass me. I ask that they stop calling me immediately and do their job by connecting with their end customer to verify my payment.Business Response
Date: 03/03/2025
On 02/04/25, we had a phone conversation with ********* regarding this account at which time he indicated that he would contact the provider directly and get this resolved and would call back with a confirmation number. Unfortunately, we never received a call back or any type of response.
On 02/19/25, we were able to confirm Mr. ******* payment with our client which was made on 02/13/25. As a result, we have closed this file from our office without any negative impact. We hope that this serves to clarify the issue raised and apologize for any inconvenience this may have caused.Customer Answer
Date: 03/03/2025
Complaint: 22961813
I am rejecting this response because: The person that called me was rude and inconsiderate. I attempted to explain that the payment had been made, but they caught me off and told me to call back when I wanted to cooperate with their questions. If the person had simply listened, I would have been able to tell them the payment had been made, and they could have saved everyone a lot of time.
Sincerely,
******* ******Initial Complaint
Date:01/23/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am submitting this complaint regarding a collection agencys attempt to impose an additional 25% "collection fee" on a debt for past-due tuition from **************************** on behalf of my wife, ****. This fee does not appear to fall under reasonable costs such as attorney fees or court costs, and the agency, Evergreen (specifically the Manager/Owner ******* has refused to provide a copy of the original contract despite my repeated requests. The lack of transparency and failure to provide documentation raises concerns about the legitimacy of this charge. Without the original contract to demonstrate that we agreed to such a fee, I believe this charge is unwarranted, unlawful, and potentially in violation of consumer protection laws, as it is applied on top of the principal and interest due.Business Response
Date: 02/07/2025
Thank you for opportunity to respond to the complaint. On December 27, 2024 information regarding the account had been mailed to the consumers attention per their requestion. While our Manager made every effort to explain the account and the *** (Revised Code of Washington) which the school/technical college operates under, the consumer remained unsatisfied.Customer Answer
Date: 02/07/2025
Complaint: 22850214
I am rejecting this response because:I have not received proof that a 25% collection fee was agreed to via a signed contract from *****************************
You cannot simply make up fees, therefore i am still requesting the contract where it states that that the owner of the debt agrees to a 25% fee if the balance is sent to collections.
Additionally, the online payment portal is not available for an online payment and i fear this has been done in retaliation (see attached screenshots).
Sincerely,
*********** ****Business Response
Date: 03/03/2025
In response to the additional feedback from the consumer, the fee follows the *** per the State of Washington which the school follows.
The inability to access the account online was due to the internal procedures being followed regarding the dispute and complaint. Once the consumer contacted our office advising the desire to pay online we were able to change that status so that he could do so. The account is no longer outstanding and closed with our office.
Initial Complaint
Date:01/23/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been reviving daily spam calls from a robocaller claiming to be this agency. I have gone through all credit agencies and all past accounts and verified that I have no debts that they could be trying to reach me on.Business Response
Date: 01/24/2025
It appears we may have the wrong number therefore we have marked it as such and calls will cease to that number.
Customer Answer
Date: 01/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:12/26/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been calling my cell phone repeatedly over the last few weeks and does not leave a message and just asks me to call. I called them and the woman who answered would not tell me what the call was about but asked to speak with my daughter. If she is calling me, on my phone, repeatedly, then she should tell me what the call is about. Horrible communication and representation.Business Response
Date: 12/27/2024
Based on the information provided we have marked the number we were provided as incorrect.
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