Reviews

This profile includes reviews for Casella Waste Systems, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Casella Waste Systems, Inc has 18 locations, listed below.

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  Casella Waste Systems, Inc

  25 Greens Hill Lane Rutland, VT 05701-3804

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  Youngblood Proper Disposal

  PO Box 64463 Rochester, NY 14624

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  Casella Waste Systems

  604 Cannery Ln Townsend, DE 19734

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  Casella Waste Systems, Inc

  PO Box 866 (Corporate Office) Rutland, VT 05702-0866

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  Casella Waste Systems, Inc

  2154 Post Rd Rutland, VT 05701

Review Details

• Review fromDarrick S

  Date: 05/14/2024

  1 star
  Subject: Urgent Waste Disposal Issue - No Mattress Pickup Since April 30th To Whom It May ********* am writing to express my extreme dissatisfaction with the waste disposal services provided by Casella Waste Management. As a loyal customer, I expected timely and efficient pickup for my mattress, but unfortunately, this has not been the case.Since April 30th, my mattress has been sitting outside my property, waiting for collection. Despite repeated calls to your customer **********************, the issue remains unresolved. This lack of action is unacceptable, especially considering the high property taxes I pay.I demand immediate attention to this matter. Please arrange for the prompt pickup of my mattress and ensure that such delays do not occur in the future. If necessary, I am prepared to seek legal action to address this negligence.I trust that Casella Waste Management will rectify this situation promptly. Failure to do so will force me to explore alternative waste disposal services.Sincerely,******************

• Review fromKelsey C

  Date: 04/30/2024

  1 star
  Casella Waste Systems they have a dumpster on my property that they refuse to move and is allowing the garbage to go all over my property code has gotten ahold of you as well.I have called multiple times to get this moved now I will be posting everywhere about how you are trespassing on my property and refuse obey simple laws

• Review fromCAROLE G

  Date: 04/25/2024

  5 stars
  Customer ********************** is great to deal with if there's an issue

• Review fromStephanie C

  Date: 04/19/2024

  1 star
  My bill said I had until may 1st to pay them. Company stopped picking up my garbage already I called the ******* Casella branch. The lady who answered was extremely rude and honestly quite hurtful the way she spoke. basically told me in the rudest voice possible that she wasnt going to correct their error! That my math skills were incorrect I owe 122$ and it doesnt matter if my bill says I have until may 1st. when I asked to speak to a manager she hung up on me. I have been a customer for well over a year and have never been treated so rudely. I would have paid the bill today but I didnt get a chance to because there secretary lacks the ability to do her job in a professional manner.

• Review fromDoris I

  Date: 03/02/2024

  1 star
  This company is a disgrace and a ripoff. I was a loyal customer for 6 years. Recently, a flood washed my recycle can away. I called 3 times over a month for a new can. I was always promised one, but never got it. I called to cancel my autopay and was told I did not have that, even though I have paid that way for 6 yrs. At this point, I cancelled my service, and they came out immediately to pick up our old can, even though we were paid up for 3 more weeks. I asked for, but never received, a refund. *****************************

• Review fromDoris M

  Date: 02/07/2024

  1 star
  Watch your contract carefully! They will be delinquent in removing the container and then charge you for their delay. Watch your credit card as they will charge added fees without informing you. I speak from the **************. My rating would be negative1 star and not 1 star!

• Review fromCarrie J

  Date: 01/30/2024

  1 star
  Id give them 0 stars if I could. This shady company added many surcharges and fees to your bill, it not even funny. They dont tell you how much these fees are so they can change thenm at will. Then they try and hide the contract you may have signed and wont send it till you request it when you have a problem.

• Review fromDianna S

  Date: 01/02/2024

  1 star
  On 12/1/23 you tried to swap out my perfectly good dumpster after I asked you to not because of the soft ground. The guy called my husband Dude several times then got in my husbands face after burying their truck. The truck put 1.5 ruts on my lawn, he was stuck on my lawn from 3-8 at night on a Friday night and it took 2 different vehicles to pull him out then a wrecker. No one has called me and Ive called 3 times. I fixed my own lawn for the most part but I still have not received a call. So terrible.

• Review fromRomeo K

  Date: 12/16/2023

  1 star
  These people are crooks and so disorganized!After my bill being triple in less than a few years I decided to let them go.They charged me for an extra month!It took them several months to pick up totes.After they picked them up about ten days later their corporate office called me asking where the totes were. After I told them you picked them up they sent me a $222.48 bill!I will be posting this on every possible site in the university and also contracted my lawyer!

• Review fromSusan B

  Date: 11/17/2023

  1 star
  We have been a Casella customer for number of years and pay our bill in-full and on time. We pay for trash to be picked up weekly and recycling every other week, unfortunately that is not the service we receive. We call customer **********************, not once in a while, but constantly and report that our trash and/or recycling has not been picked up. This week we had one toter and a large trash bin full of recycling - this is two weeks' worth of recycling that was not picked up when scheduled. The recycling finally got picked up, but not the trash! Called customer ********************** at 5:45 p.m. and was told my trash was picked up 20 minutes ago! I don't know whose trash got picked up, but it wasn't mine! I was told it would be picked up today - spoke with about 3 customer ********************** representatives today, now were being told Monday the trash will be picked up. This doesn't happen once in a while it happens CONSTANTLY! By far the worst trash removal company we have ever done business with.