Reviews

This profile includes reviews for Casella Waste Systems, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Casella Waste Systems, Inc has 18 locations, listed below.

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  Casella Waste Systems, Inc

  25 Greens Hill Lane Rutland, VT 05701-3804

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  Youngblood Proper Disposal

  PO Box 64463 Rochester, NY 14624

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  Casella Waste

  1392 Route 9 South Glen Falls, NY 12803

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  Casella Waste

  1618 Sears Rd Elmira, NY 14903

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  Casella Waste Systems, Inc.

  32 West River Rd Hooksett, NH 03106

Review Details

• Review fromSteve T

  Date: 08/21/2025

  1 star
  Terrible company! Dishonest billing, they charged me a lot more than my neighbor across the street. Customer ********************** is non-existent. All you get is an automated answering service that outs you on hold forever ever. No one icks up. I canceled service after 6 months and paid my invoice in full because they were overcharging me so much. It took multiple letter sent directly to them requesting cancelation. They keep harassing me with automated phone messages that I owe them money. ***** this company. Really bad

• Review fromMaureen M

  Date: 08/19/2025

  1 star
  Signed up for service, and paid, on 8/04. Never got bins til 8/15, after garbage pickup that day. Canceled service and asked for refund and pickup of unwanted bins. They canceled my request and reinstated my service. Called again and canceled. Still waiting for refund and bin pick up. They delivered new bins to a neighbor a few doors down yesterday but ignored my bins.Disgusting company.

• Review frombill L

  Date: 07/02/2025

  1 star
  Incredibly poor customer **********************. I am disabled tried to get a dumpster for weekly trash pickup. Eventhough my road has atleast 10 of them on it. They singled my home out and said no because they don't want to.put out more residential dumpsters. No regard for my physical state.

• Review fromDenise K

  Date: 05/02/2025

  1 star
  Im not sure how an A- is listed for this company when the average review is 1 star. We have been loyal customers for 12 years (although companies have been bought out). Their billing is very erratic and they accused us of not making payment and canceled the service even thought we have been on the same automatic plan with the credit card. We didnt find out until they TOOK the bins from our lawn this morning and LEFT the extra items we left out. They had left one message and no letter was sent. ***** ON THIS COMPANY for such poor customer **********************. They did not bother to check and are clearly incompetent. They have been nothing but a headache for us. There were times they skipped or were late for pick up with no explanation. They do recycling every other week while other companies do it weekly. Its hard to keep track of what week of recycling it is but they have no convenient schedule accessible online and refuse to add one. Its a blessing in disguise that this happened because we have been meaning to cancel their services.

• Review fromKent G

  Date: 03/30/2025

  1 star
  I have been trying to have a couch and loveseat picked up since last November. I was told to place the items out on my garbage pickup date and it would be picked up in the following 1-3 business days. After it sat there for 2 weeks I called again and received the same response. I left if for another 2 weeks and then brought in back in because of the snow. I tried again several weeks ago and this time I was told it would be picked up on my garbage day. After 2 weeks I called again and was told it would be picked up "soon". I'm not sure that they really even offer bulk pickup, but I AM sure that their service is lousy

• Review fromCarole d

  Date: 03/11/2025

  1 star
  Worst service ever. They pick the garbage when they feel like it. customer ********************** is also the worst. I called to see why the trash where not picked up, and the girl said and I quote" I'm watching your house on ****** earth and your garbage cans are not showing!! So I said I'm looking at them from my window and she said that's not true. She said we'll collect them next week, when i know they come just about every day in the streets around me. I had so many stupid excuses from these people it's hard to believe. They dont know what call back is either, they never call back. ******** business!

• Review fromShawn T

  Date: 03/10/2025

  1 star
  Twice in the past 12 months I've had my garbage pickup "paused" because their auto-pay systems experienced an issue and didn't charge me like it was supposed to.The first time, I received two automated voicemails and called customer support and was informed my account was in "good standing". I then had my service paused and had to call to find out it was because of a "missed payment" from two months earlier.This time, I received one automated voicemail, and still confirmed on the website that I have no outstanding balances or ********'s awfully suspicious to receive an automated voicemail requesting payment information, then hearing from the **** that the account is fine when you call directly. No security-minded individual would follow the voicemail's instructions.When they finally resolve the billing issue, they then make me wait a week to collect the trash. They should be more accommodating of their own technical issues.

• Review fromDave S

  Date: 02/20/2025

  1 star
  Casella Waste is the worst! I make my payment ahead of time every month and it seems like they just like to heckle their customers. The lid on my bin was slightly open, maybe 4 inches due to a bag not completely fitting...they increased my bill that month by $15 because I was "over the approved volume of my bin," I laughed when they said that because, due to the size of the objects in the garbage bin, technically I wasn't using all of the volume inside the bin. Customer ********************** couldn't comprehend this argument but told me that the $15 charge would be removed from my account. Now 6 months has gone by without it being removed from my account and I just received a letter threatening me to pay it. GET IT TOGETHER! -Former Casella Waste residential customer...wait, zero stars isn't an option?

• Review fromChel S

  Date: 02/18/2025

  1 star
  They pick up garbage when they feel like it. They gladly charge you for pick up even when they dont pick up. They are armed with an excuse for every complaint. If we had other choices, we would NEVER pick this company.

• Review fromMARCIE T

  Date: 12/18/2024

  1 star
  This waste disposal service is absolutely incompetent. I've been a consumer for 3 years...too long. Because the monopolize my area. I have had nothing but issues with their service, for many reasons. I spend more time on the phone calling them to complain about how my service wasn't completed, or completed in full, more than I'm on the phone with friends and family. Missed pickups, half pickups. When I call, they assure me they are sending the lazy drivers back out to get my garbage and/or recycling. They never do show up. So, it's another call to them. They respond per cue cards... with empty promises and the "we are so sorry, this will not happen again" To my knowledge, they have NEVER compensated me for the frustration, paid services that were not completed, hours on the phone with them etc. BUT it ALWAYS happens again.. No accountability, never any resolution. For $50/mth after fees/surcharge, it's unbelievable that this company thinks this type of service is acceptable!!! I have lost SOOO much $ on them, for the dozens of handful of times they never completed their duties that they are PAID/HIRED to do. Absolutely disgusting business ethic!!