Reviews

This profile includes reviews for Reservation Counter, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Reservation Counter, LLC

  4700 W Daybreak Pkwy Ste 100N South Jordan, UT 84009-5130

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  Reservation Counter, LLC

  2961 W Maple Loop Dr Ste 160 Lehi, UT 84048-5717

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  Reservation Counter, LLC

  333 108th Ave NE Ste 300 Bellevue, WA 98004-5736

Review Details

• Review fromSara H

  Date: 08/09/2024

  1 star
  Thought we were booking through Omni but instead it was this 3rd party. They first said they could not help it was the hotel. So I called the hotel and they gave me the details of how this company buys up rooms and resells them. Then this company is responsible for everything from there on. So I called the company back and magically they lost my reservation even though the First **** saw it. Well, after I said that the lady says oh I do see it but we can modify or help people. Once you buy the room you are stuck. We wanted to upgrade for more space and on the website it was the same price. $600+ for zero customer support. I guess we will forever call from now on when booking with ****, if we ever book again. DO NOT BOOK OR EVER USE THIS COMPANY!!! I guess we will see if the booking information is even accurate once we get to the hotel tomorrow.

  Reservation Counter, LLC

  Date: 08/12/2024

  Thanks for bringing this to our attention, ****. We apologize for your experience. In order to look into this further, we will need your itinerary number. Please feel free to contact our escalations team at ********************************** with this information and we will do our best to assist you.

• Review fromLINDA M

  Date: 08/08/2024

  1 star
  I booked an overnight stay through Reservation Counter and was quoted a price of $106.44. I instantly received an email stating that the price was $130.45. When I questioned the agent about the price, she hung up. I received a refund for the cost, all except $16.00, This is how they make their money.

  Reservation Counter, LLC

  Date: 08/12/2024

  Thanks for bringing this to our attention, *****. I will share your feedback with our customer service manager so we can look into this. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager

• Review fromSteve M

  Date: 07/31/2024

  1 star
  This company WILL steal your money!NEVER do business with them!!

  Reservation Counter, LLC

  Date: 08/01/2024

  Thanks for your review, *****. As an online travel agency, we are required to follow the terms and conditions as well as the cancellation policies that the hotels establish in the booking system. These policies are highlighted before customers complete their booking online or are shared by our agents with customers booking on the phone. If youd like more help with your reservation, please feel free to contact our escalations team at ***********************************

  Reservation Counter, LLC

  Date: 08/02/2024

  Thanks for your review, *****. As an online travel agency, we are required to follow the terms and conditions as well as the cancellation policies that the hotels establish in the booking system. These policies are highlighted before customers complete their booking online or are shared by our agents with customers booking on the phone. If youd like more help with your reservation, please feel free to contact our escalations team at ***********************************

• Review fromJoanne Z

  Date: 07/30/2024

  1 star
  On May 25, 2024, I made a hotel Reservation at ************************************ Tapestry Collection by ****** for 7/1-7/8/2024. Check out on 7/9/2024. At the time, I was given the impression that I was booking my lodging through ******** central reservation system. The agent insisted I pre-pay for my accommodation, When I inquired why this was necessary, she stated this was a N.Y. state provision. On July 1, 2024, ********* Airlines notified me that my flight to ******* from *************** was cancelled. There was no way I could get to ******* and check into The *****. When I arrived in ******* on July 2, 2024 I requested a refund of $256.10 for July 1, 2024. The hotel manager stated that The ***** was not responsible for refunding my money because I made my reservation through a third-party company known as Reservation Counter. I was flabbergasted since I believed I dealt with ******** central reservation system.As of 7/30/2024, I have made six calls to Reservation Counter demanding my refund. The battle with The *****, Reservation Counter, and myself continues. The integrity and business ethics of Reservation Counter are questionable. This company should be "shut down." ****************

  Reservation Counter, LLC

  Date: 07/31/2024

  Thanks for bringing this to our attention, ******. I will share your feedback with our customer service manager so we can look into this further. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager

• Review fromOdessa J

  Date: 07/29/2024

  1 star
  ************ overcharging for hotel rooms. They Debit your credit card the same day you make reservations ensuring they get their money upfront. The hotel receipt amount and what was debited on your credit card show a huge disparity in their favor. Do Not Use Them! They are not a legitimate booking company. If the hotel transfer you to them hang up. Call the hotel again and ask to speak the hotel reservation counter, ie Comfort Inn, Holiday Inn, etc. to make your reservation. They will not refund the difference in what was debited on your credit card vs what the hotel actually charged for the stay. Please dont use this scam site ************ (Reservation Counter.com) to book reservations.

  Reservation Counter, LLC

  Date: 07/30/2024

  ?Thank you for bringing this to our attention, ******. Reservation Counter is an online travel agency. We book rooms for over ******* hotels worldwide and assist millions of satisfied customers on a routine basis. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. We receive our rates from the hotel directly and do not have the ability to modify or change these rates. It appears the hotel supplied you a rate different from the one that they provided us. The contracted rate was agreed upon at the time of booking. Because your reservation was booked with us and not through the hotel directly, we are contractually bound to adhere to the rate agreed upon at booking. If youd like more help with your reservation, you may contact our escalations team at ***********************************

• Review fromRania R

  Date: 07/25/2024

  1 star
  I accidentally fell into booking a room with this company due to their ****** Ads. I thought I was still on the hotels reservation service. I booked one room with 3 adults and a child. The confirmation after the booking had erroneous hotel information. Additionally, when I called the hotel, they told me the booking was only for 2 adults and there would be additional fees for the extra people. Reservation Pass, Reservation Counter and TravelPass Group are all scams. Not providing correct information and refusing to make changes to booking or cancellations when they provide wrong info and cause customers to incur additional charges that should not have happened.

  Reservation Counter, LLC

  Date: 07/29/2024

  Thanks for bringing this to our attention, *****. We will need your itinerary number to look up your reservation. Please feel free to contact our escalations team at ********************************** with this information, and we would be happy to assist you.

• Review fromRon L

  Date: 07/25/2024

  1 star
  Had to mark one but really ZERO STARS for this company. This company is a scam company. You have no way to dispute your claim. They make the final decision. My story is that in May 2024 I was found a room on *************, ** with Holiday Inn thru the website. I was given and Phone # to this "Reservation Counter" 3rd party. I told the lady on the phone that I needed a room on the ocean facing the water. She said no problem so I booked the room. We got to the hotel and found out that my room was not facing the water. At this point I was already getting mad due to my specific request on the phone. When this part of the conversation had come up I had already signed and paid for the room. With my unhappiness I requested a refund this is when they said I have to go thru the 3rd part. I called them and everything seemed to be going well so they said that they would call me back in 20 min. SO in the mean time I found another room in a Days Inn facing the water so I booked that room. This was also Reservation Counter to do the booking (not knowing of my future screwing). So we left to the other hotel and enjoyed our evening. Later that week I waited for my refund on the first room and it never showed. So I called them they said my case was being reviewed and it would take 7 business days so I waited, and then still no reply. I called them back and they said they sent me an offer for a 10% refund which would have been $35.70. I said h*** no, so I disputed again and waited another 7 days. I called them back and they said you only get the 10% and that was final. I asked to speak to the Supervisor so she called me back telling me no different than the first lady. They would not connect me to the claims department. So this is dead in the water. SO if you book a room online or phone and it is thru the "Reservation Counter" I issue you a fair warning and do not use this company. I am out of $357.00 for the screwed up reservation for my 32nd wedding anniversary surprise.

  Reservation Counter, LLC

  Date: 07/29/2024

  Thanks for bringing this to our attention, ***. I will share your feedback with our customer service manager so we can look into this. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager

• Review fromAaron T

  Date: 07/20/2024

  1 star
  We booked two rooms for our trip to *******. We told the agent numerous times we needed adjoining rooms because one of the rooms were for small children under the age of ten. When we arrived to the hotel we were told that the rooms were on different sides of a large hotel and different floors. This would be an obvious safety issue with small children. The refused to issue a refund and sold us a product that never existed.

  Reservation Counter, LLC

  Date: 07/22/2024

  Thanks for bringing this to our attention. We will need your itinerary number to look up your reservation. Please feel free to contact our escalations team at ********************************** with this information. ********** Review *******

• Review fromZelda S

  Date: 07/19/2024

  1 star
  I booked a room reservation at the ********************************** for one night through their website however it routed me to Reservation Counter without me knowing. When I checked in and went to my room a couple of hours later there was a loud explosion in the shower and the wall/glass door/shower heads shattered/broke all over the bathroom/entry and bedroom. Needless to say, I checked out and went home, did not stay. The Marriott did not charge me however the Reservation Counter would NOT refund me. So, everyone needs to know that the Reservation Counter are CROOKS and will rip you off. They even received the report from the Marriott of what happened to the room and that I did not stay. I could have been killed if I was in the bathroom at the time of the explosion!!! The Reservation Counter would not refund me!!! The are a BIG RIP-OFF!!!! Do not book through Reservation Counter EVER!!!!

  Reservation Counter, LLC

  Date: 07/22/2024

  Thanks for bringing this to our attention. We will need your itinerary number to look up your reservation. Please feel free to contact our escalations team at ********************************** with this information. ********** Review *******

• Review fromDavid R

  Date: 07/18/2024

  1 star
  0 STARS!!!!I tried to add a day to my reservation and after trying to get the guy to understand what I wanted,he said the only way to do that was to cancel the reservation and make a new one. I told him DON'T CANCEL THE RESERVATION!! I made a reservation for the 2nd night thru them and breakfast was supposed to be included.Well, we get to the hotel for our 42nd anniversary and the reservation had been cancelled.Rebooked at the hotel, had a good time and on the day, we were supposed to check out no breakfast was included. I expressed my frustration and told the manager about what had happened and said I would pay the bill as is and the manager (Hilton Resort at the Peak) took $100 off the bill. Thanked him, said he didn't need to do that.I called Reservation Counter on the day we arrive from the hotel room and explained what had happened about them cancelling the reservation, they took all my information and gave me a reference number and as told I would receive an email from them in ***** hours. Six days later I called them and was told the reference number had not been submitted properly and should hear from them in 5-7 working days.Received an email the next day saying their policy is no refunds on cancellations. They cancelled the reservation not me!!!Called them again and the supervisor will call me back in ***** minutes, as expected they never called me back.

  Reservation Counter, LLC

  Date: 07/22/2024

  Thanks for bringing this to our attention. We will need your itinerary number to look up your reservation. Please feel free to contact our escalations team at ********************************** with this information. ********** Review *******