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Business Profile

Interlock Devices

Skyfine USA, LLC

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Skyfine USA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Skyfine USA, LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 91 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Promised a pocket breath tester with the monthly Interlock device when being installed. Did not receive at time of installation. Was told one would be mailed and never received. Unable to contact by phone as no answer.

    • Initial Complaint

      Date:06/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was never told the days I had to pay. I’ve had to pay so many fees. I’ve paid a fee because my bank denied the transaction they asked me to verify and authorize the transaction. I said yes I called skyfine it impossible to get a hold of them already. Luckily I did get a hold of them in like 5 mins. I told them that I want to make the payment for the amount they were charging. I got told that I’m late and have to pay a fee. I’m like wait what. I called you 10 mins after there transaction. And how am I late if I’m paying the same day. Again it couldn’t have been more than 30 mins from them charging me and then receiving their money. I’ve tried to contact and 99.9 percent of the time it takes hours. I’ve asked multiple people in their company to let me know the days they would be changing me for my reference. I never got a date until recently. I asked because I have to pay for late fees. They charge you for the app yet the app doesn’t give any information. All the app is for is to reset your device. The point is they don’t communicate, they told me the information is in my lease. I asked them can you tell me how to access it on the app. I got hung up on all they want is our money. They don’t care about us trying to right our wrongs. Today while writing this I was on hold for over 2 hrs. The first phone call 45 mins. The second 20 mins. My third phone was about another 45 mins. They tell us to text a number for faster service. I never received an answer. When I did receive one previously it it was just as long as someone answering the phone. Skyfine is so unprofessional it’s sad. Also I’ll end on this, do not I repeat do not let the recruiter manipulate you in to joining them. Also if anyone in the company that cares about your situation it it’s the recruiter. But once you’re in you never hear or deal with that person again.

    • Initial Complaint

      Date:05/31/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged for issues that are not my fault. Their equipment is defective and they are charging unrelated processing fees. They are charging late fees when it is not late. Hold time to talk to them is over an hour. I am trying to get all invoices and they refuse or hang up. If I don't pay them, I cannot drive to work. They are crooks.

    • Initial Complaint

      Date:05/27/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unfair business and labor practices. Bank fraud

    • Initial Complaint

      Date:05/22/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unauthorized and unfair billing. Horrible customer service.
      The battery in my truck died. Once replaced their device would not operate. After at least an hour on the phone when they kept telling me I had a violation they gave me a code to unlock the device. They then scheduled a service call. A week later my contract was up so I scheduled the removal. Checking my charge card I noticed a $51.75 charge for the code, $138.69 for the service call (which wasn't needed, even the tech said so) and $480.24 charge for the removal. They never told me about the charges for the code or service call and although the removal charge was high there wasn't anything I could do. The removal charges in the contract "vary". I called to complain about the charges after the device was removed and my contract was complete. They informed me I was going to be charge $75 for inquiring about the charges. Not only did they charge me the $75 plus tax and fees, but they also added it to the $138.69 charge and made a new charge of $221.17. I had to cancel my charge card so they couldn't charge me anymore. They feed my charge card company a lot of BS and sent them the contract which is nearly impossible to follow. Skyfine will not reverse the charge or even talk to me and have locked me out of my account so I can have their description of the charges.

    • Initial Complaint

      Date:05/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an alcohol interlock on my 1997 Subaru outback. Skyfine USA is the company I have been paying for this service. There have been many issues with it including killing my battery every few days. Also there have been so many hidden fees that I simply can't afford to drive it any longer. All I want is for them to come remove their device so I can sell the car. I have been trying to communicate with them about this for well over a month. They absolutely refuse to communicate in any way. I have attempted all avenues the app, texting, and many many phone calls. I have been told multiple times that supervisor would be in contact. This hasn't happened. It's as if they are holding my own vehicle hostage in order to extort money from me that I do not owe.

    • Initial Complaint

      Date:05/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 17th 2024 I hired this company to install a ignition interlock device the technician went through my car and do my personal areas and now they are billing me for charges that did not occur within the time they are stating and they are also threatening to withdraw money from my account for bogus charges

      Business Response

      Date: 05/14/2024

      Thank you for your feedback. We are sorry you feel this way.  Please give us a call to discuss this matter further.  Thank you!

    • Initial Complaint

      Date:04/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been a nightmare from the beginning! They locked me out of vehicle saying for a violation that supposedly occurred a week prior to lock out that cost me $365 then they decided to charge my account $1600 stating damage to device but was confirmed by 3rd party that does readings, installations, and removals there were no damage to device. The service people hang up on you, they are rude as can be, you can never get ahold of a supervisor they say you get put on a call waiting list but they never call back!This place is a total scam since February they have charged my account over $3,000 of unnecessary charges and fees! Please save yourself the hassle, headaches the worries and go with any other company! Im currently working with my lawfirm to see what further actions I can do!

      Business Response

      Date: 05/14/2024

      Thank you for your feedback. We are sorry you feel this way.  Please give us a call to discuss this matter further.  Thank you!

    • Initial Complaint

      Date:04/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Invoice does not match alleged contract fees. Overages consistently charged without providing detailed invoice on charges. Additional charges added routinely that are not agreed to or authorized without description of why being charged. Their charges show up as fraud alert from bank every month despite efforts to correct and they refuse to acknowledge the issue with how they are processing fees. Multiple invoices submitted showing unpaid yet have covered all fees associated with account. Invoices for miscellaneous services that have not been requested or approved. Invoices for fraudulent claims. Each time I call I get someone who gives me the runaround and no one can accurately answer my questions. They claim there is a contract on file, yet I cannot gain access to said contract.

      Business Response

      Date: 05/14/2024

      Thank you for your feedback. We are sorry you feel this way.  Please give us a call to discuss this matter further.  Thank you!

    • Initial Complaint

      Date:04/11/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with Skyfine USA interlock LLC around July 2023. I was charge unauthorized amounts for errors on the interlock device. I was not disclosed on amounts charged to my account. When the devices was uninstalled I was charged 600$ for removal and an unauthorized additional amount of approximately 1656$ was charged to a card belonging to a family member that card was only on file for initial start up fees. The 1656$ amount was charged for supposed damages to the device even though the removal tech checked the device when it was removed and there were no damages to device at the time of removal. I can also attest to the fact there were no damages to device.

      Business Response

      Date: 05/14/2024

      Thank you for your feedback. We are sorry you feel this way.  Please give us a call to discuss this matter further.  Thank you!

    Skyfine USA, LLC is NOT a BBB Accredited Business.

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