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Business Profile

Interlock Devices

Skyfine USA, LLC

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Skyfine USA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Skyfine USA, LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 91 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/08/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Installed an IID per court order in February 2024 through June 2024. For the past two months, past the service contract period, I have been attempting to schedule removal of the device. All court requirements and DMV restrictions are satisfied and the company continues to charge for unexplained services resulting in approximately $200+ per month. The device drains my car battery requiring additional charges for recalibrating the device. I was charged for a remote start code of $75 that expired because I was never contacted by the company to use it. I have filed complaints with the company, sent emails and remained on hold in excess of 90 minutes.

      I JUST WANT THE DEVICE REMOVED FROM MY VEHICLE.

    • Initial Complaint

      Date:09/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Skyfine us has many hidden fees and the lease agreement is very confusing I had contacted member services and the service I received has been very poor at explaining as to why I am being charged. I am only supposed to be charged $78 a month but due to many hidden fees, I am being charged almost $300 a month, it is very frustrating and when I looked online, I see that there is an ongoing lawsuit against the company. This company has been taking advantage of people trying to do the right thing. I am being charged an additional $45 and a $75 payment each month because I get paid later in the day and they try to charge me early in the morning, I had explained this to them several times and they keep charging me in the morning. This is very frustrating and honestly, I cannot keep affording to pay this amount.

      Business Response

      Date: 09/26/2024

      All fees associated with this client's account are included in the lease agreement which was signed at the time of install. He also spoke with representatives via the phone about this issue twice yesterday alone, as well as once earlier this month when the August monthly charges declined on August 25. He is upset about a $35 declined payment fee that applies when his automated monthly charges are declined for any reason. Further a $75 lockout fee applies for each monthly lease that is not paid through the autopay process. In each of the two months this has occurred, we waived that $75 lockout fee as a courtesy. To assist him in resolving this issue, we've suggested using a credit card instead of his debit card, so that if the bank delays deposit of his funds, it doesn't affect his payments, or putting money aside from his prior paycheck to cover the charges that will be attempted on the 25th of every month. It is a static monthly fee, based on the date of the Ignition Interlock Device installed into his vehicle, and that payment date cannot be changed. We urge him to plan ahead so that his payments on the 25th of every month are processed through autopay successfully, so that he can avoid any additional fees.

    • Initial Complaint

      Date:09/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had to enter lock devices installed in our vehicles approximately three months ago with no directions no instructions we keep getting lights that blink and go off. Our cars been locked down. Weve had to have it towed. Weve called Aaa twice in the last month when we finally do get a hold of somebody, they are rude and do not answer the questions and explain whats going on. Ive been charged approximately $1000 in fees that they cant or wont explain and I have no idea how to stop getting these charged trying to get it removed out of one of my vehicles now and theyre playing games, they are stealing money from my credit card or shut my vehicles down also, the equipment has destroyed my battery. Aaa can vouch that many other people go through the same issues while Im at the shop two other people were there with their vehicles complaining about this company as well.

      Business Response

      Date: 09/26/2024

      The two interlock devices were installed into two separate vehicles on July 9 & 10, and at the time of install, the clients were provided with a copy of the lease agreement which they signed, stating they read and agreed to the terms of service. Included in those terms are the SkyfineUSA app, which includes all of the tutorials and training videos teaching them how to use the device. In particular, the state requirement for scheduled maintenance on the device every 60 days. They missed their scheduled appointments on September 10, which resulted in the device locking out on or after September 16, This required purchasing an Override Code for each vehicle, so that they could continue driving temporarily to bring the vehicle in for service, which they eventually did on September 23. The only other charges on the account, aside from monthly lease rates, are for the violations they have had on the devices. Those violations are provided with a date and time stamp showing when the violations occurred.
      As for their comment about being rude and not answering questions, they have repeatedly called the sales line for questions and have been reminded multiple times what number to call and extension to use to speak to the billing department instead. The sales representatives are only for potential new leases and don't have access to the accounts of existing clients. This is why they have been asked multiple times to call the correct department, as the sales representatives physically can not help with any account questions. They have also been provided an email address and text line that they can use, in addition to the phone line for customer support/billing. 
      All charges on their account are accurate and if they would contact the billing department, we would be happy to walk them through the invoices, which they can view via the emails and texts we have sent, as well as within the app itself.

    • Initial Complaint

      Date:08/11/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was quoted on the phone a price of $150 to install and a monthly lease of $49/mo. When I got to the appointment no one was there and the technician was late. They made me fill a contract and information on a tablet that took my social security, phone address, bank card information and more. 3 weeks after having the breathalyzer installed it stopped working. All of the costs of services are hidden. It cost $250 to reset it and other fines. After it was reset, fines totaling $400 were charged to my account without warning. I went to my bank to dispute these charges and they issued me a new card. Even though the charges were paid for in full, they then sent me a bill for those same charges to be paid again plus a fee for trying to dispute them- over twice the amount of the original charges. About $1200. They send the same bills twice and expect both the original bills plus the duplicate bills with added fees to be paid. The contract states that a card must be on file and may be charged at any time and if not it is another violation. - they state that all invoices must be paid in full prior to the removal of the device plus an unspecified amount for removing it. The contract I signed upon reading through it is written in order to charge money and bind “customers” without an options. The customer support is non-existent, the devices are built to fail- whether one is using alcohol or not, and the costs advertised for the service are blatantly deceptive and inaccurate. In the likely event the device stops working, one is likely to miss on work and family commitments while incurring more fines. It is a business designed to take advantage of people who are trying to get back on their feet and complete legal obligations.

    • Initial Complaint

      Date:07/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First of all, I was not fully informed on what could effect my interlock device so when my vehicle's battery died they device locked me out and I had to pay $177 fee as well as tow my vehicle to the shop to get it calibrated which was $79 for the tow and $85 for the calibration, after the company had told me I would not be charged for this. Over the next two weeks I continued to have issues with the device where it would not complete my reading properly. I would blow a 0.0000% and the device would continue to beep and have flashing lights. The company then said I had to do a "remote download" for $155. A couple days later, the device read as an "error blow" followed by a correct blow with 0.0000% but because it ran an error, the device began flashing lights and continuing to beep after every time I'd blow into it. The company then said I would have to pay $112 to "reactivate" my account due to the "error blow" as well as pay another &150 for another remote download. When I asked why there was a violation even though I blew 0.0000% the company said that the error still reads as a violation. They refuse to check if the device is faulty and said I had three days to pay the fees to be locked out and unable to drive my vehicle. When I asked to speak to a manager they said I would have to pay the $112 first to bring my account current, and refused. When I asked to have them remove the device so I could change companies they said that I would have to pay the $112 to bring the account current, and then I could get a quote on the possible cost to remove the device. I have had nothing but issues with this company and device since having it installed, they have drained my bank account on two occasions,leaving me without money to live on. I just want the device removed and to prevent any further charges from being placed against me.

    • Initial Complaint

      Date:07/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an interlock device from this company. I had a contract for 183 days. I could get it removed after that. I called the company to make an appointment to remove it multiple times and the company hung up on me multiple times. It has been 188 days and they are refusing to remove my interlock device.

    • Initial Complaint

      Date:07/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Money is being taken when they see fit without permission, No phone number to talk to a person, My breathalyzer is not working and no one is helping me out, I'm missing work because they won't communicate with me

    • Initial Complaint

      Date:07/05/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 5th 2024, exactly 2 weeks prior to my appointment skyfying decided to cancel and reschedule against my knowledge letting me know through text.
      I'm disabled and I live out of state where I need to use Sky fine and they have been rescheduling my appointments without my knowledge at least three or four times for this one series of calibrations, this isn't the first time they've done this however now you can't get a hold of anybody on the phone so God forbid they reschedule your appointment because they say they have to and you can't make it because no one's going to answer to help you. These people do not care about your legal rights they only care about your money. This company is an absolute fraud scheme.

    • Initial Complaint

      Date:06/27/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 31, 2024
      The amount charged to install device.
      Never sent me a contract until I asked for one weeks later.
      Charges taking out of my account that I was unaware of.

    • Initial Complaint

      Date:06/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had Skyfine install their interlock device in my vehicle since March of 2024. Worst decision I have made in my life, their device is faulty and always needs to be serviced beforehand which they charge you a early service fee for. They keep taking money every chance they get out of my account without my knowledge. The device discharge my battery to the point it voided ny warranty with AAA. I purchased a new battery for my vehicle still drains it daily. AAA lives at my residence at this point. The people in customer service are rude and arrogant. They refused to give me a service call because of the wrongly charged fees on my account that I refused to pay and disputed with ny bank. I had to replace 3 different bank cards due to them try to charge me unnecessarily. Now I am being lockout of my vehicle in a day due to them preventing me to get the faulty device serviced. And they charged a lockout fee for that as well. I see this company has a class action lawsuit last year they never addressed. They need to be stopped and shutdown. This is unethical and something has to be done! ASAP

    Skyfine USA, LLC is NOT a BBB Accredited Business.

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