Complaints

This profile includes complaints for Skyfine USA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Skyfine USA, LLC has 5 locations, listed below.

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  Skyfine USA, LLC

  547 W 9460 S Sandy, UT 84070-2511

• 

  SkyFine USA LLC

  2711 E Sahara Ave Las Vegas, NV 89104-4119

• 

  Skyfine USA, LLC

  10421 S Jordan Gtwy Ste 101 South Jordan, UT 84095-3901

• 

  SkyFine USA

  2021 S Eastwood Ave Ste C Santa Ana, CA 92705-5201

• 

  Skyfine USA, LLC

  138 E 12300 S PMB C124 Draper, UT 84020-7976

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Skyfine tried charging my card $207.00 stating they just received my device today 3/9/23 and it was damaged. It was taken out Dec 22,2022 and the company who did the calibration twice stated it looks brand new and nothing is wrong with it and pictures were taken so they said if they trying charge you they are lying. This company is a scam and should not be charging people unlawfully when they will not provide proof of anything. They threatened me if I didn’t pay they were taking me to court. Fresno power motor sport will vouch for me the device is not damaged

  Business Response

  Date: 03/29/2023

  The device cable that connects to the handset was badly damaged.  The entire connection was completely broken.  We are happy to go over this with you in detail.  Please give us a call.  We have included a picture of the damaged cable.  

  Business Response

  Date: 04/13/2023

  The cable is clearly damaged. Please accept personal responsibility for your actions.  You damaged the leased device and the contract is clear that a damaged cable comes with a fee.  If you would like to discuss this further please give us a call and we would be happy to go over the damage you caused to the leased device.

  Customer Answer

  Date: 04/14/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I have the company who took it out and confirms it was in perfect shape. I will not take responsibility for something this shady company did to it 3 months later. The company is willing to testify what they uninstalled and seen the condition. I had it for 4 months and nothing was wrong with it. The front protection sticker was never even removed!

  
  
  Sincerely,
  
  ***** ******
  
  

• Initial Complaint

  Date:02/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a fraud , please avoid them , and if you are already a customer you probably have been robbed already , please file a complaint here ********************** , the more complaints we file , the more chances this fraud company will shut down avoiding others to be trapped . if Skyfine follow up on this review , they will accusing me that I failed tests , which is not true , monitoring agency never get any reports proving this lie , plus the first time they pretended an I failed a test ( yes because they did it couple of times ) I was outside the country . Every time they make you pay $160 to download a stupid software . This company must shut down . Paid DMV application fees to them, they never process it , they never sent my file to DMV . They will lie and keep lying as they s**** people over for a living they have zero remorse , and those losers working as customers service should humble themselves because they are just losers , and scammers .

  Business Response

  Date: 02/28/2023

  The only thing you were charged for was for a Lockout due to not getting service per the State requirements.  You have to get the device serviced every 60 days.  You are also given the form for the *** at your installation appointment.  If you did not turn that in that is on you.  We do not file those forms with the *** for you.  Thank you

• Initial Complaint

  Date:01/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enroll with skyfine USA to provide a service for interlock device on my car on 11/30/2022 wi the payment of $84 per month. Less than two month later I have been charged well over $1900 with zero to none explanatory situation or threatening to talk to their lawyer, I am not the only one going through this with this company and their is no one to help us against this scamming company. I talk to their representative today and told me , ‘if you pay $1274 we will remove the device from your car, but after I pay that they refused to removed it until a pay another $1250 plus $300 removal fees, ‘this is how this company is operate, take advantage of people who are down. Please I need the help to recover some of my money and remove their device in my car. Thank.

  Business Response

  Date: 04/14/2023

  Thank you for your feedback. We are sorry you feel this way.  Please give us a call to discuss this further.  Thank you!
  

  
  

• Initial Complaint

  Date:01/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I call Sky **** *** in August around the 17th/18th for Ignition interlock for 5 months. I called several places multiple times. Went with Skyfine because the guy I spoke to brought awareness of company's charging more on cars with push start ( I did experience that). 2nd Sky **** USA had the cheapest promo at the time. The promo was $100.00 installation at ***** a month, the $***** a month included free calibrations (mandatory calibrations every 60 days) for 12 months. I told the individual I only have to do 5 months, "No problem". One thing I didn't inquire about is the removal of the equipment, and the price. Nor was it ever discussed with any of the people that I spoke with in my quotes. As I made my choice I asked several times do I get the promo at 5 months? Again "yes" The individual assured me that 5 months I still get the $100.00 install at ***** a month, I was like cool, lets do it. So they make my appointment. Shoot the appointment info by text with time and address. Wrong address, tried charging me $200.00 for installation and I had to call and let the individual know I am on the promo and let the individual on the phone that I was quoted for $100, and noticed the charged $122.16 then charged $**** (called on this) individual said that the $**** was for the app fee. I'm like what app, what insurance? I told them they can keep the insurance because my insurance will cover the device. How am I suppose to know about an app? 2nd bill (called/complained). September, October, November, December ( Called and complied about the app told them app is useless; requested my contract), . December went in for calibration and the changed out the device to a used one, I asked the people in the shop why? the owner of the shop says they didn't give her a reason. Called on the 18th for appointment for removal, the said I signed a 12 month contract and I need to come up with $961.02 for removal without any research/ contract. January bill $84.27 plus ****

  Business Response

  Date: 02/28/2023

  Thank you for your feedback.  We are sorry you feel this way.  It seems that your lease has ended and the early termination was waived.  Nothing more to be done with this account
  

  
  

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 18877466
  
  I am rejecting this response because: I am not at liberty to say.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After agreeing to a set amount Skylfine started charging me for many unauthorized expenses. 6 different charges in 3 days straight. When I called ***** on the phone he would cut me off and talk over me. I asked for a copy of the contract that I singed and all he did was send me a copy of the app information Very rude and unprofessional. My opinion is they bait and switch to keep adding charges. They are thieves and a rip off. You will be in trouble if you use them. Don't let them bully you into anything. Don't give them you social security number if they ask it. Run from this company as fast as you can.

  Business Response

  Date: 01/23/2023

  Thank you for your feedback! We apologize that you feel this way about your experience thus far. After further review, it appears you did not come in for the State required 60 day calibration.  Your interlock device was installed 9/20/2022, and you scheduled an appointment for calibration 11/25/2022 that was marked closed due to a no show.  1/19/2023 was the first calibration appointment that was completed by a certified service center,  4 months after the device installation.  A copy of the contract is sent to each and every customer at the time of install.  Please give us a call and we would be happy to go over everything with you.  Thank you and have a great day!

• Initial Complaint

  Date:01/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They double charged me. And they don't want to return my money

  Business Response

  Date: 01/20/2023

  Mr ***** had his interlock device installed 01/08/2022 and had the interlock device removed 12/07/2022.  Mr ***** signed a 12 month contract with SkyFineUSA.  Mr ***** decided to remove the device before his contract terms were met, leaving 1 month of early termination per the signed contract.  Nothing was double charged. Mr ***** had the option to keep the device in for 1 more month or pay the final month on his contract.  Mr ***** decided to remove the device on 12/07/2022 and he owed 1 month of early termination.  The automatic payments were canceled immediately after the payment processed.

  Customer Answer

  Date: 01/24/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I paid the penalty fee for removing the device before the year end mark and for removing the device a month prior. Skyfine does not remove the device if you don't pay this fees in full. I have in an email where they specify in order to remove the device you need to pay the removal fee and all the months for early termination. The money was giving to the technician that came by.
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid for my interlock device to come off they made me pay cash but never gave me a receipt and they have left the invoice up stating it is unpaid. They tried to charge me before and I had to file fraud with my bank multiple times because of them I even had to get a whole new card entirely which has made it difficult to pay my other bills, this company has been stealing money from me with “accidental charges” and trapping me in a contract AFTER installing the device so I had no choice. They even gave me a different price to install and when it was over charged me $100 more then initial. It’s been a whole year I paid my final monthly bill on 12/19 and they even charged me extra for the card getting declined because I had to get a new card because of THEM I’m scared that they are going to say I didn’t pay for the removal when it’s already off my car.this is not the first time they done this they tried to say I didn’t pay my monthly and charged me another $198 dollars to my card I had to get ANOTHER card a second time. They even charged me the same amount stating it was early termination which was FALSE as you can see in the first quote they gave me

  Business Response

  Date: 01/23/2023

  This complaint is not valid.  We have provided the call recordings from 1-18-23.  The customer stated she had her cousin remove the device after writing in the complaint to the BBB that she paid us in cash and someone she had never seen before removed the device.  The call recording has ******** ******* admitting that she had her cousin remove the court ordered device.  The 5 invoices that ******** ******* shared with the BBB are actually only 3 invoices, 2 of the invoices were shared twice. Invoice ***** & ***** were shared twice but are the same invoice.  The invoices that were shared are from December when ******** ******* had 1 month of early termination and a device removal. We have since updated the invoices to reflect where ******** is at with her contract with SkyFineUSA. The payment for Tampering and Removal by Non-SkyfineUSA employees have not been made.  Attached are the call recordings, the correct invoices, auto pay showing the declined monthly lease, and the activity note from 1-18-2023.  We can send a copy of the signed contract but there is personal info on the contract we do not want to share with the public, so it is available upon request. We are always happy to work with our customers to reach a peaceful solution to any issue, but it makes it very hard when they are not honest about the facts. 

  Customer Answer

  Date: 01/23/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  Its not just how it was removed but the charges they keep adding on and the ones they charged prior. Then they just delete the invoice and said it was an “accident” that it was charged that is why I am terrified to give them my card information again I have already had to get 2 new bank cards due to wrong charges that my bank flagged as fraud which I pictured. Then they send this invoice of $4000 that I will attach it has 2 removal fees which makes no sense also are charging me for a whole other month of service when I have paid my lease off and then added fees for my card not being attached when I told them I wasn’t comfortable until the invoice was accurate to what I was told I would pay. He called me and unprofessionally asked why I sent you guys a report and started accusing me of having people help me first he said my boyfriend and then kept interrogating me. I have been calling them to speak with a super and they keep telling me they will be in touch and then they decided to add a late fee. I’m trying to come to a resolution as soon as possible and pay what I ACTUALLY OWE. They keep changing the prices on things for example I show the different no show fees that were applied. One being $60 and now on the new one they decided &25 and scheduling me for appointments s that I’m not authorizing and trying to charge me for them. They have the whole amount of the device on my invoice but then also want me to allow them to come pick it up which I don’t feel comfortable. They also originally tried charging me with 2 whole divers by disguising one as 1/3 payments of $300. I would love to be able to attach more images  

   

  Here is the invoice they created and
  charged me for when the device was
  not taken out of $602 and I emailed
  them about this amicably back in
  November about it and then it
  happened with the monthly fee of
  $198. I never once got an email back
  or a phone call and when I called to
  ask about the fraud charge of $600 I
  was told it was an "accident" in sorry
  for all the messages I just want to be
  thorough with my horrible experience
  with this company. I was only
  supposed to have this device till
  September and they trapped me in
  the 12 month lease. I have paid that off
  and have never been late on a
  payment and now this is just getting
  out of hand. I really want to find a
  solution I am just tired of getting over
  charged. Thank you for your time.
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been having to call them about my breathalyzer, not working, my vehicle, turning off and on not able to drive or to reverse.

  Business Response

  Date: 01/23/2023

  Thank you for your feedback! We apologize that you feel this way about your experience
  thus far. After further review, it appears you were indeed called in for early service recall, a short number of days after your installation took place. The reason for this is due to you failing a test on the device, along with refusing to take 4 random re-tests on the device. We advise that moving forward, in order to avoid violations on the device, ensure you have no alcohol in your system before taking a test and also make sure to take all the random re-tests that the device may ask for. The device will not allow the vehicle to start with alcohol present like it is intended to do, but it does not prevent the vehicle from going in reverse.  After review of the call recordings 12/23/22 there was no mention of the issues you are claiming to have with your vehicle.  Please give us a call to discuss this further.  Thank you!

  Customer Answer

  Date: 01/24/2023

   
  Complaint: 18625154
  
  I am rejecting this response because:
  The business need to get shut down. They hang-up on the customers, really rude and lie about the help their clients out. I had to drive an hour to drop-off the device so they wouldn't repo my vehicle. they stated that if I didn't pay them and take them the device back they're going to repo my vehicle. I spoke with the *** regarding the repo and the ***'S response was by law they can't take the vehicle away or say things like that. That's not fair that this business is joining that and scaring people like that. I might prossed legal action. I am beyond devastated on what this company has done to people and myself.  

  
  Sincerely,take
  
  ***********************

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the first time they came to install the device the technician did not installed it right, my car was parked for two months till they finally came to fix it and now they are trying to change $150 extra every 10 days or my car wont turn on make up false arguments on why my car is not turning on.

  Business Response

  Date: 01/23/2023

  Thank you for your feedback. We apologize that you feel this way about your experience thus far. After review of your account it seems we have tried to reach out to you multiple times, but have been unsuccessful.  Please give us a call to discuss this matter further.  

  
  

  Thank you