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Business Profile

Interlock Devices

Skyfine USA, LLC

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Skyfine USA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Skyfine USA, LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 91 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has continuously charged amounts that were not agreed upon. They also are continuing to charge us even though they stated that they closed our account and won’t help us when we try to contact them

      Business Response

      Date: 05/14/2024

      Thank you for your feedback. We are sorry you feel this way.  Please give us a call to discuss this matter further.  Thank you!

    • Initial Complaint

      Date:08/16/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a scam. There is a class action lawsuit pending and anyone who has been scammed should reach out. They have been streaming money from my account. They installed equipment they knew was not compatible with my vehicle and then started charging me over $1000 within the first month. At this point it’s best to have the equipment taken out and replaced with another company before destroying my car. They are violating consumer rights laws. They threaten lawsuits and just take money out of your account. Best thing to do is change your card and have another company remove the device. They will continue to steal your money with fake violations and intentionally causing issues with your device. My car was working and the tech came and then my car stopped starting and they blamed me. This company is a scam. Avoid at all cost. They are set up to defraud the consumer

      Business Response

      Date: 05/14/2024

      Thank you for your feedback. We are sorry you feel this way.  Please give us a call to discuss this matter further.  Thank you!

    • Initial Complaint

      Date:07/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They were disrespectful.They did not address my concerns for safety and the troubles my car has begun having since the devices instalation.They did not even let me address the fact that the device button would not do anything when I would press it.They did not show me what violations I had and charged me without notice.They charged me for 3 unlocks for $52 each when 1 should have been enough. Then $100 to remote unlock it after the unit would not reset.The second I asked about removal the representative was more than eager to point me to pay for removal and cancelation for the full cost of the lease.I believe the violations should be waved because of poor training and poor access to a person to explain use.I believe the multiple unlock codes should be refunded because the explanation of its use was false and misleading. I believe the remote download should be refunded because the lockout was not necessary if they would have answered the phone and gave a simple answer.I feel disrespected as a person.

      Business Response

      Date: 07/25/2023

      We apologize you feel this way. We will review the call records and escalate to the correct department. Thank you 

    • Initial Complaint

      Date:07/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged a credit card decline fee of $35 on over 15 invoices. My credit card company ensures me that they are not declining the charges. SkyFine continually makes erroneous charges to my credit card for this decline fee and refuses to refund it.

      Business Response

      Date: 05/14/2024

      Thank you for your feedback. We are sorry you feel this way.  Please give us a call to discuss this matter further.  Thank you!

    • Initial Complaint

      Date:06/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Numerous customer service and charging issues with this company. My card was charged numerous times for the same service that I was told was denied 3 previous times. When I called to be helped with the service i was told multiple occasions it was my fault. When I asked for a supervisor of any kind to file a grievance. I was told i would be put on a list and hung up on. None of the money has been returned. I've contacted my bank. For the money. I can take care of that on my end if it doesn't go correctly. But I told them the device had to be taken out. They refused. Now I'm stuck in a dilemma I have a device stuck in my truck with a company that refuses to take it out or even let me speak to a supervisor.

      Business Response

      Date: 06/10/2023

      Thank you for your feedback.  We are sorry you feel this way.  Please give us a call to discuss this matter further in a professional manner.  Thank you!

    • Initial Complaint

      Date:05/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Skyfine lied and misinformed me that their device was compatible with my vehicle, Tesla Model 3. After install, the first day I had issues. The first day I had a service light on the device. I was told this was because of a missed blow, which was inaccurate. They charge you $160 to reset the device on top of a recall fee. I also had to request a unlock code via the app. The first few attempts it was giving me an error message, something about payment couldn't be processed and to call customer service. I attempted requesting the code a few more times getting the same error message, not realizing it was actually charging me each time. Each unlock code is $52, and they refused to refund me. Overall this company managed to get over $2,000 out of me for a device I only used for 2 weeks. I had it uninstalled dues to many issues it caused me.

      Business Response

      Date: 05/15/2023

      Thank you for your feedback.  We are sorry you feel this way.  Please give us a call to discuss this matter further.  

    • Initial Complaint

      Date:04/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged three times and when I went to dispute the charges they charged me again. Not to mention when I asked for a manager they hung up on me. My bank account is over drawn now and Im starving. Please look into this scam.Thanks ***************************

      Business Response

      Date: 05/07/2023

      You were charged a monthly gas fee because your receive mobile service.  The transaction you disputed was valid.  The transaction has occurred once a month since you had the breathalyzer installed in your vehicle. If you would like to discuss this further with a supervisor, please feel free to give ** a call.  After further review of the call records, nobody hung up on you.  Thank you 

    • Initial Complaint

      Date:03/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have a few transactional issues that i was backed into a corner to pay them otherwise i ran the risk of my service being in “noncompliance” and losing my drivers license. most recent was a charge for $1800 for a “damaged device”. 03/24/2023. the device was brand new, still has the plastic covering on it. my car broke down so it hasn’t been in driving condition making it impossible to damage the device seeing as it wasn’t used. i called to ask about the charge and was given contradictory answers but was told i might as well just set up a payment plan because i would “have to pay it”. it was stated a supervisor would reach out to me but never has. adding a documentation from my notes on a prior issue i had with them over faulty device and false charges. i’ve also had them with drawl money from my bank account only to claim it was declined and then charged a “declined payment fee” a few times. one particular time an employee, scott leveled with me and said it was incorrect but because of the way their system works he could only offer $75 refund if i left a 5 star google review.

      Business Response

      Date: 03/29/2023

      Thank you for your feedback.  Please give us a call to discuss this further.  Thank you

    • Initial Complaint

      Date:03/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Storing Credit Card information and making charges without written legal consent from card owner. Invoice #*****

      Business Response

      Date: 03/29/2023

      The equipment that was leased to you was badly damaged.  We value your feedback.  Please give us a call to discuss this further.  Thank you

    • Initial Complaint

      Date:03/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I’ve been with this with them as of Jan I believe and it’s ridiculous how many fees I’ve been charged for supposedly failed test which is a lie because the car been parked in my drive way since the install I’ve paid them in just 3 months 1200 dollar for not at once but on going and today I was supposed to get services and another software download fee came up for 190 with I don’t understand why if they made me download that software and idk how I failed if I didn’t even use that car once since the installed I’m sorry but I believe they just have there system sent up to fail test and charge u 54 dollar a week for a failed test u probably never failed in the first place coming from a person that hasn’t drive the car once and I think this company should be taken down so there are no more people being scam also I told them about me write a report to the bar and they said good luck just like the rest of the people who wrote they report your still gonna have to pay us also told me he will reach out to my probation officer which I don’t have this is for dmv only but just goes to show how low of a company they really are

      Business Response

      Date: 03/29/2023

      We hear your concerns and are happy to explain everything in detail.  Please give us a call.  You received 7 refused retests, a violation lockout, and an early service recall.  Everything is clearly listed in the contract you signed.  In the future please get your state ordered breathalyzer serviced per the state requirements and please take every test the device asks for.  Thank you!

    Skyfine USA, LLC is NOT a BBB Accredited Business.

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