Reviews

This profile includes reviews for Conservice Utility Management & Billing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Conservice Utility Management & Billing

  750 Gateway Dr River Heights, UT 84321

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  Conservice Utility Management & Billing

  PO Box 4696 Logan, UT 84323-4696

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  Conservice Utility Management & Billing

  595 S 80 E Logan, UT 84321-6838

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  Conservice Utility Management & Billing

  67 Warehouse St Rochester, NY 14608-1460

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  Conservice Utility Management & Billing

  5482 Complex St #108 San Diego, CA 92123

Review Details

• Review fromMay L.

  Date: 08/27/2022

  1 star
  Our complex was overcharged from February 2022 to August 2022 for sewer services. I have a chain of emails inquiring about the charges and asking for a direct contact to resolve the issue and for a refund. There's a clear data entry error listed on the bills as a double charge for sewer. There's been no reply other than to explain how their billing system works. But I see our September billing has finally been corrected, which is a direct conflict with the explanation they provided to me back in April. I've asked for a refund but there's no word on if and when Conservice will be issuing refunds to all the tenants who were overcharged for these months. Reviews online clearly show there's a problem with the company overcharging and not making it right. They should be investigated and their practices audited. No big deal about the service fee, but to overcharge anything on utilities seems to be criminal? To Conservice- please feel free to air my billing business in your reply like you do with anyone else who's left a bad review. You obviously need someone working your reputation management who understands community.

  Conservice Utility Management & Billing

  Date: 10/25/2022

  ******** reviewing your account history, I do not see an error in the billing. If you can provide more details regarding the issue you are seeing we are happy to help. Please feel free to reach out to us online at www.utilitiesinfo.com.

• Review fromPaul C.

  Date: 08/25/2022

  1 star
  When we moved into our house, the property management company told us we HAD to use Conservice. We didn't like it, but thought, "no biggie." Well, we just got the first bill and despite what we were told, they charged us a fee for not moving the electricity fast enough into our name. The thing is, we used a service suggested by that same company to try and do it, but they didn't do anything helpful. So the very first opportunity we had (which was within the three days they told us to do it), we did it ourselves, but were STILL charged a fee for NOT doing what we did. So frustrating.I chatted with Conservice who said they couldn't remove this fee. Fine, I'll just let others know how you do business.

  Conservice Utility Management & Billing

  Date: 08/26/2022

  **** - We simply bill as outlined in the lease. Please find https://conservice.zendesk.com/hc/en-us/articles/4407182786203-What-are-vacant-charges-and-why-am-I-receiving-them- for more information about vacant charges. We will review the vacant service fee as generally it is outlined in the lease with Pathlight that resident's have 72 hours to set up services. Once we have any updates you will be contacted. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.

  Paul C.

  Date: 08/26/2022

  7/13/22, we moved in and the lease started. 7/15/22, we took over the electricity bill (which the electric company has proof of on their website, and I'd be happy to provide you with a screenshot of) which, is WELL within 72 hours (closer to 48). As you stated, "Pathlight...resident's (sic!) have 72 hours to set up services." So, THAT is why I'm protesting. 48 is in fact less than 72 and per our lease, we followed all rules and requirements. Had the agent that I talked to yesterday acknowledged the 72-hour time frame AND had the power to remove this unwarranted charge, this wouldn't be an issue. So far, conservice has been 1) required by our lease without our input, but 2) Inflexible in removing unwarranted charges.I trust that this charge will be removed as you acknowledge that we had 72 hours to move the bill into our names and now have knowledge that we did so well before that time.I'll happily retract or edit my complaint, should this matter be attended to in a timely fashion.

• Review fromKris and Marta M

  Date: 08/17/2022

  1 star
  The only thing right with this company is the ***** in Conservice. The water **** though there is NO Water Meter creeps up Every Billing Cycle even when we have NOT been home, as well as with the Sewer usage. Their customer service is NON-EXISTENT so spare yourself the aggravation of trying to get a TRUE explanation for the billing increases because if they do respond they will give you a prepared con-artist answer. I dont get how they can be saying they have an A+ rating because the complaints on this page, and my conversations with neighbors has been less than positive. Being gauged by them in addition to our complex going to the dogs is why we will be moving at the end of the year.

  Conservice Utility Management & Billing

  Date: 08/26/2022

  ***** - You are simply receiving a portion of the community's water and sewer charges based on your occupancy and square footage, not your individual usage. Your property management receives bills for the entire community's water and sewer service. After your property management pays a portion of the charges, the remaining amount is divided in 2. One half is used to calculate a charge per occupant and the other is used to calculate a charge per square foot. You then receive charges calculated based on the occupancy listed in your lease and the size of your apartment. This type of billing method is common at community's where sub-meters are not available.Any increases or decreases in the community's total water and sewer charges will reflect on each resident's utility statement. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.

• Review fromRobin H

  Date: 08/14/2022

  1 star
  I just got my first **** from these people. All my base utilities went up. I looked up the utility company rates. They did not go up. They also charged more for kWh thank the electric company. I live in *******. We are submetered but we have our own separate meters. The law states that if a utility is submetered the landlord can only charge what he is charged. They cannot make a profit on utilities. I'm not paying the extra. I hope they take it to court. I have emails, texts etc. Going back 4 years of disputes still not resolved.

  Conservice Utility Management & Billing

  Date: 08/17/2022

  ***** - The base fees charged to residents are determined using the property's base fees that they receive from the local utility providers. The rates we use would simply be the rate charged to the property by the local utility provider. These *** differ from the usual residential rates as apartment communities are often charged as commercial properties. Or, the rates we use *** simply be an average rate of the rates charged to the property by the provider. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.

  Robin H

  Date: 08/17/2022

  I know you are not telling the truth. I spoke with the water company. We are being billed $29 a month for each lot. There are at least 100 lots here. DVO is profiting big time. You are billing us $16.00 a month for sewer service. We have septic. The water company verified this for me. More money in DVO coffers. ARS ********** clearly states the landlord may only collect the actual charges being billed to him and no more. The electric company charges $20 base fee for each individual account. We have 23 homes in here sharing one account. You can't tell me that they are billing DVO $460 a month base fee. Thank God as of today I am being billed directly from the electric company. This over billing is a common thing among MHPs in *******. The landlord tenant laws are written by and for landlords. There is no government regulating rent or submetered utilities. I will not stop fighting to collect the money I over paid. I'm done letting landlords prey on low income seniors. Public forums are the only way to be heard. Show me their ****. Prove to me I am wrong. Then I will be happy to come back here to retract my statement.and apologize.

• Review fromSadi C.

  Date: 08/12/2022

  1 star
  I moved my old address to my new adress ******************************* my account is ending in 9844.Apartment managment replaced utility **** managment to conservice ! Conservice increased my **** every month even if I used it less water every month ! This is terrible company.They dont even check your water meter and they charged you how much they want.I will complain them everywhere I can.Before I was living in Palo Alto and I was in vacation for 3 months and they charged more money than when I was in ! Terrible terrible company !

  Conservice Utility Management & Billing

  Date: 08/15/2022

  Sadi - I'm happy to clarify. At your previous address, your utility charges were calculated based on your occupancy. They were calculated this way as there were no individual meters available to measure each apartment's usage. At your current address, your water and sewer charges are calculated based on your water usage. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.

  Sadi C.

  Date: 08/30/2022

  So if there is no water meter in ********* where I lived before how come ***************** was sending me statement which was telling me how much water I used ? Now you guys are doing same thing and Increasing my water bill every month without checking our water meter !