Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 6 locations, listed below.

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  Vivint Smart Home

  3401 N Ashton Blvd Lehi, UT 84043-5307

  
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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

Review Details

• Review fromMarc A

  Date: 07/30/2025

  1 star
  This has been a nightmare of a company to work with, from faulty equipment to customer service agents who dont have anything but their own self interest in mind. I was denied access to cancel even though my equipment is paid off, and I didnt pay for any activation, installation or equipment set up fees, my contract only states that I will pay for the monthly monitoring service.When activating my account, I was told by the customer services agent that in order to switch my plan to a month-to-month contract and cancel whenever Id like to, I would have to pay an upfront charge in addition to the monthly service fee, to avoid having to pay the remaining 50% of my contract upon cancelling. My first month under contract, I was charged this $106.18 fee IN ADDITION to my monthly service charge. Ive come to find out that was a lie. Despite the agent confirming with me that I can cancel at anytime over the phone and stating that he would send a revised contract stating so, he continued to resend me the same 24 month contract while proceeding to charge the fee of $106.18. Not to mention each call is recorded so Im sure it wouldnt be an issue verifying the misinformation I was given over the phone. Im done with this company and the process to cancel has been nothing less than a headache. If I could give 0 stars I would, unfortunately 1 star is too high of a rating for the experience Ive had.

• Review fromSamuel L

  Date: 07/30/2025

  1 star
  I called to cancel my service account about 6 weeks ago because it was $60 a month. To much. I talked to an agent named ****. He agreed. He told me about a upgrade on a new system with a video door bell, three window sensors & a combination ************* dioxide alarm. He said it would be $40 a month for about 60 months & then $20 a month afterward. I argeed to it & set up an installation appointment. About two weeks later, **** called & left a message to say the installation appointment had been canceled. He said he would call back that afternoon or the next day to make a new appointment. He didn't call back. So, I called back & talked to a different agent. He made me go through the whole thing again, having my credit checked & telling me about the system. He told me it would cost $59.25 for 60 months & then $35.50 afterward. About $20 more a month then **** told me. I was canceling my service account because it was $60 a month. So why would I agree to this? I had a call from my sister & had to take it. We got disconnected. I ended up canceling my whole account Friday July 18th. I then kept getting text messages that a technician would be at my house Friday July 25th to put the system in. Why would he be coming when I canceled my account? I finally got the appointment canceled though a chat with a agent. I had called and was told by an agent they had canceled ******, yesterday I received an email from Vivint confirming I had entered into a contact extension per a telephone conversation yesterday. It was for 60 months & would cost $58.49 a month. I didn't even call Vivint yesterday. So I called Vivint and spoke to Tryra. She was very nice & knew what she was doing. She told me **** had put in the contract extension when I didn't even talk to him. She told me it was unethical. She canceled the contract extension & said she put in a customer complaint against ****. She confirmed my account had been canceled. Don't use Vivint. *******

• Review fromJustin H

  Date: 07/29/2025

  1 star
  Complete bait and switch. Came to turn on my system that was already installed on the house, started upcharging me the minute they got here. Then tried to tell me I either had to spend 600 dollars on a new panel or commit to a 5 year contract. This after spending hours installing equipment, equipment I might add that I did not want. I'm shocked this company is allowed to do business this way. Absolutely terrible! Do not use!

• Review fromMartha L

  Date: 07/29/2025

  1 star
  My mother is 90 years old and a security system was installed by one of your salesman *** on 6/10/2025. I am here POA and have been calling your company speaking to supervisor after supervisor and no one has been able to help me because on a verbal code on the account that apparently was mailed out twice and near was received no seems to think the severity of the account cameras were placed in her bedroom and all over her home. She never gave no one authority to have these placed and she is the owner to her home. I called and someone had given all her personal information on the account. I have spent hours and hours on the phone. This is company is the worst company with no professional etiquette nor concerns of the severity of the fraudulent and invasion of privacy. DO NOT USE THIS COMPANY

• Review fromTim C

  Date: 07/28/2025

  1 star
  Horrifically long wait times for techs, just for them to cancel on you. Zero compensations. Leave you hanging with no protection or response with their monitoring system. No one even calls you if alarms get tripped. What the h*** are they monitoring for? Techs cancel on the day of their appointment. Whole business model is just to grab money.

• Review fromAngelica V

  Date: 07/24/2025

  1 star
  DO NOT TRUST VIVINT MISLEADING SALES TACTICS & HIDDEN FEES I regret ever signing up with Vivint. I was told by a sales representative that I would be paying $2,300 for the equipmentonly to be hit with a charge of $3,800 after everything was installed. The salesperson verbally promised one thing, but the reality was completely different.They had me sign the agreement quickly on a phone after the installation, giving me no real opportunity to review or understand the contract. I trusted what I was told and didnt realize I was locking myself into a five-year contract with hidden obligations.What they dont tell you upfront is that even if you pay off your equipment and want to cancel the service, youre still required to pay 2.5 years worth of monthly service fees just to terminate early. Thats thousands of dollars even if you no longer use or want their services.This company is extremely deceptive. They dont explain fees clearly, they pressure you into signing without transparency, and their cancellation policy is a trap. I would never recommend Vivint to anyone. It feels like a scam, and I hope this review saves someone else from making the same mistake.

• Review fromJessica M

  Date: 07/24/2025

  1 star
  I have subscribed to Vivint since 2019, but the equipment started messing up. They wanted to charge me more money for newer equipment, stating that the monthly fee was just for emergency services . When I went to cancel the emergency service, they said my equipment would not be useable as a subscription is required for it to work. I went to cancel the service and was told I would have to pay an additional month to give them time to contact the police, fire department, etc., and cancel with them. Another month passed your current billing month.

• Review fromSean S

  Date: 07/24/2025

  1 star
  I have been with Vivint for 5 years and the refuse to let me cancel. I keep getting sent to a different person and it continues on and on until I have no choice but to hang up. I WANT TO CANCEL.

• Review fromKari M

  Date: 07/24/2025

  1 star
  Vivint's security is so complete, even you can't get in your house! The app frequently locks me out of my own house, leaving me unable to get in other than to trip the alarm, run to the panel and disarm from there, crossing my fingers and toes and anything else that I get there in time that the police don't show up. It's happened before, and I suspect it will happen again. Their customer service is nearly useless. It's a bad, bad, bad system. I would love to recommend a better one, but unfortunately I am completely sunk into the cost of this nightmare. It's too late for me, but save yourself, fellow homeowner! Run far from Vivint!

• Review fromsammie b

  Date: 07/23/2025

  1 star
  A technician came to put up a new panel put up my used panel and Vivi wont come back out to get my system up and running. My system been down for two weeks and they ignoring me Ive been with them for a long time.