Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 6 locations, listed below.

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  Vivint Smart Home

  3401 N Ashton Blvd Lehi, UT 84043-5307

  
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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  

Review Details

• Review fromNieveisleidi G

  Date: 07/18/2025

  1 star
  I am filing a formal complaint against Vivint Smart Home due to misleading sales practices, lack of disclosure, and unreasonable billing.I recently had Vivint security equipment installed at my home. From the very beginning, I was misled about the total cost and terms of service. I was quoted a much lower price during the sales process than what I was later billed. I was issued a copy of my contract but the cancellation disclosure page that was modified from 3 to 30 days for cancellation is not signed when it was clearly signed the day of the contract. Additionally, I also ended up having damages to my homes gutter that puts my house at risk for water damage. I reached out to Vivint to resolve these issues and request cancellation, only to be told I must pay the full $4000 for a system Ive only had for less than 30 days. I believe this is an unfair and unethical practice. I was not properly informed about my rights, was never given a chance to review the full agreement, and now Im being charged the full contract amount despite my immediate concerns and attempts to resolve the issue.I am requesting the following resolution:Immediate cancellation of the Vivint contract without penalty.Waiver of the full equipment cost due to misleading and non-transparent sales practices.Pickup and removal of the installed equipment.I would appreciate the BBBs assistance in resolving this matter.

• Review fromMelissa D

  Date: 07/18/2025

  1 star
  I was considering using this company for security and changed my mind. I cancelled everything before they came out to install any equipment or devices. The following weeks were nothing but harassment. Phone calls several times a day even after I told them I was no longer interested. I blocked numbers and then they called from other numbers. I finally screamed at them to take me off their call list, heres hoping they wont call again.

• Review fromlisa P

  Date: 07/17/2025

  1 star
  Very disappointing experience. The technicians lacked the necessary skills to resolve even basic issuesthey openly admitted they didnt know how to fix the problem and resorted to Googling solutions. Ultimately, they left without improving anything. The initial installation was poorly done, and we were sold equipment we didnt actually need. A supervisor had to step in when the original technician failed to complete the job, only to confirm the system was overbuilt and misconfigured. Despite all the errors on their part, the company refused to waive fees or offer any form of compensation. I would not recommend this company to anyone.

• Review fromJohn S

  Date: 07/17/2025

  1 star
  This company does not respect or read any "No Soliciting" signs on private property. Today, they came up to my door and knocked and just said we're only providing information since our company is out in the area. To what information from a for profit company. Vivint should train their employee to understand the definition of "No Soliciting", simply put they have no understanding of that statement.

• Review fromJOHNATHAN S

  Date: 07/16/2025

  1 star
  Listen! Stay far away from this company. Took me forever to cancel them went through about 10 people. Finally got someone she was the only thing amazing about this company her name is *******. She should be CEO. But anyways finally got services canceled after trying and being transferred 10 times and holding for 5 hours. Then tech comes takes all the stuff out and my doorbell is not working and he saying he does not no how to fix it. PLEASE STAY AWAY JUST HORRIBLE YOU HAVE BEEN WARNED!

• Review fromMcKenna A

  Date: 07/16/2025

  1 star
  Terrible. They offered a "free trial." Then, the company would not allow me to cancel it. Now, customer service will not help me. Per customer service, I have to pay for the equipment despite my attempts to cancel.

• Review fromNicholas H

  Date: 07/16/2025

  1 star
  Door to door salesman came around and sold us on the system but failed to mention the line of credit that would be opened under my social security number, tanking my credit score by 90 points. Called and was told there was nothing to be done about canceling the loan and service aside from paying off the $4k in equipment cost, and canceling the servicing cost for half of the contract cost. In total, $5k down the drain for something that Ring does literally a tenth of the price. Detectors constantly go out, servicing takes three weeks to get a technician out to the house, and calling customer service did literally nothing besides them insisting I couldn't cancel and not know military clauses regarding different options to cancel. Run away from this company, all I want is out and they refuse to be of assistance.

• Review fromAshley D

  Date: 07/15/2025

  1 star
  We had no issues with the service up until recently when we moved. Online we were supposed to be able to just pack up our equipment and be able to move it ourselves - according to their website. We did this, moved it, set it up, etc. Everything WORKS. We just need to update our address. They refuse to do it over the phone and want a tech to come out. The first time, the tech canceled with no reason. The second time, we scheduled for the evening, they came around lunch and not during the scheduled time. The *** says he doesn't work during that time we scheduled. The *** that showed up showed up in an unmarked vehicle and was using his cell phone to try and do anything. No badges, nothing that shows it's truly someone with the company other than t-shirts that anyone would have been able to get. When we originally signed up Vivint always used a marked vehicle. So we still do not have our address changed. So if our alarm goes off, they will dispatch someone to the old address. And guess what? Their customer service doesn't even care. So I'm just putting it out there that if anything were to happen, I'll be holding Vivint legally responsible since they refuse to simply update the address. The customer service has been a total joke. They lie on the phone and only try to upsell you rather than solve any issues. I used to encourage others to sign up for this company for an alarm service. Now we are looking into some alternative options and I highly encourage everyone to STAY AWAY from this company. Something changed over the years since we first got them and not for the better. There are plenty other companies with great reviews with a lower rates - just stay away from this one!

• Review fromPriscilla M

  Date: 07/15/2025

  1 star
  Vivint installed the smart thermostat at my residence the first time it didnt work. My AC wasnt blowing any air took about a week to send a second guy he couldnt get a going so I asked him to put my old thermostat on and he couldnt get it going as well. He said it was my AC unit. I called my AC guy. He got it working and said that. There's nothing wrong with the system I don't know why he couldn't get your Vivint thermostat to work but the reason why the old thermostat didn't work when you put it on there is he didn't tighten up the connection for the jumper between the Rh terminal and the ** terminal so it wasn't sending the signal all the way through the like it should The fuse wasn't blown and everything with the system is good. Im very disappointed. We were out of an AC for about a week and a half and we have a baby in the house and is the middle of July and Vivint didnt have reliable people. To get the thermostat working.

• Review fromJasmine W

  Date: 07/14/2025

  1 star
  I am filing a formal complaint against Vivint Smart Home due to misleading sales practices, lack of disclosure, and unreasonable billing.I recently had Vivint security equipment installed at my home. From the very beginning, I was misled about the total cost and terms of service. I was quoted a much lower price during the sales process than what I was later billed. I was also never issued a copy of the contract outlining my obligations or terms of service, despite specifically asking for it. Additionally, I was not informed of the three-day cancellation policy, and when I asked the technician about canceling, I was told nothing about a cancellation ********* make matters worse, the installed outdoor camera emits a bright flashing light that keeps me awake at night, which has severely impacted my sleep and well-being. I reached out to Vivint to resolve these issues and request cancellation, only to be told I must pay the full $2,600 for a system Ive only had for seven days.I believe this is an unfair and unethical practice. I was not properly informed about my rights, was never given a chance to review the full agreement, and now Im being charged the full contract amount despite my immediate concerns and attempts to resolve the issue.I am requesting the following resolution:Immediate cancellation of the Vivint contract without penalty.Waiver of the full equipment cost due to misleading and non-transparent sales practices.Pickup and removal of the installed equipment.I would appreciate the BBBs assistance in resolving this matter.