Complaints

This profile includes complaints for Saela Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Saela Pest Control has 17 locations, listed below.

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• 

  Saela Pest Control

  1290 Sandhill Rd Orem, UT 84058-7306

  
• 

  Saela Pest Control

  PO Box 780 Orem, UT 84059-0780

  
• 

  Saela Pest Control

  716 Clark Pl Ste 120 Colorado Springs, CO 80915

  
• 

  Saela Pest Control

  2835 W Oxford Ave Unit 7 Englewood, CO 80110

  
• 

  Saela Pest Control

  8016 Durango St SW Ste 4 Lakewood, WA 98499

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had issues with this company overcharging me on there first visit received the overcharge back to my account then they charge me for services that were not performed, this company is the worst customer ********************** experience in my lifetime I told them after the first incident they did not have authorization to go in my account without my consent I cancelled all future technician work from them I've had the service 2 week and I'm being charged additional fees I didn't agree to

  

  Business Response

  Date: 08/12/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. At this point your account is canceled out and we will continue to work on improving our services. If you have any further concerns, you may contact the office at ************.

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/01/2024 Saela Pest Control violates Consumer Rights Regulations, has aggressive and shady sales tactics designed to confuse and pressure consumers into unnecessary upsales, and has dishonest customer **********************. This ********************** makes it near impossible to cancel service accounts and drags out the process to do so. I was passed to multiple customer ********************** representatives each stating they could not cancel my service and there was no one I could be transferred to that could do so.

  

  Business Response

  Date: 08/09/2024

  Thank you for the opportunity to review and improve our customer **********************.  We have spoken directly to the customer and resolved this matter. 

  Customer Answer

  Date: 08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Writing to file a complaint on behalf of the entire city of **********, **. Saela Pest control has been repeatedly knocking on doors that have already refused their services including our home, refusing to leave our property, ignoring no soliciting signs and outright lying about their services and products offered and their costs. Our entire neighborhood and now other in the city have all been dealing with the same issues and same sales tactics. This has gotten to the pojnt where it has to be a violation of UDAAP and completely illegal. Saela Pest Control should be punished for their business tactics and obvious training for their sales department.

  

  Business Response

  Date: 08/05/2024

  Thank you for the opportunity to review and improve our customer **********************.  We have reached out directly to the customer and resolved this matter. If you have any further concerns, you may contact the office at ************.

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22075614
  
  I am rejecting this response because:
  

  This issue is not resolved. Salesman have been entering peoples homes and backyards without permission. Adjust your training policies.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/12/2024

  We have continued to reach out via phone to discuss any issues or concerns that you may have and have not been able to connect. Thank you again for your response. We have addressed this issue with this individual as well as with the team and will continue to improve our training policies. Once again, we sincerely apologize for the frustration and inconvenience you've experienced with our company. If you have any further concerns, you may contact the office at ************ or let us know a good time that you are available so we can connect. 
  
  

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by a salesman for the pest company in June. I had explained to him I already had a pest company and he started to point out spots in my yard that needed to be taken care of explaining that my current company wasnt cutting it. He told me he could easily get me out of my contract if I were to switch to his company. He wrote up an email for me had me send it to my old company and told me they couldnt continue to charge me. He then ensured that I could cancel at anytime with them. I was worried about signing a new contract due to us moving not even half way through the 12 month contract. He said I could absolutely cancel at anytime free of charge. He then quoted me a price that was half of what I originally paying showing me the full price at 159 but told me on special right now only for 100 every quarter. They came back within a month to my house charged me the full 159 plus tax and refused to let me cancel when I called to request termination of my contract. I feel like they use slimy sales tactics telling you whatever you want to hear to get you to sign with them. Meanwhile Im being harassed by my old pest company still. The email that was generated for me to send didnt do anything to help me switch over to them. I have been with this company for one month and they have already gotten $300 out of me and requesting $400 more just to cancel when I was promised I could get out of my contract at anytime.

  

  Business Response

  Date: 08/06/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with Saela Pest Control. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. We will continue to work on improving our services. We have reached out to work with you on your requests and this issue should now be resolved. Sorry again for any issues that you experienced.

• Initial Complaint

  Date:07/26/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saela Pest Control fraudulently signed a contract with my name for monthly pest control services and they charged me $119 for services I never requested or contracted for. I have attempted to resolve this issue with them and they are refusing. They continue to come out to my property to perform services I did not request.

  

  Business Response

  Date: 08/05/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We have closed out your account and at this time you have a $0 balance. If you have any further concerns, you may contact the office at ************.

  Customer Answer

  Date: 08/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door Knocking salesman pushy and unnecessary. I will never pick a service base on door knocking salesman. It is considered harassment when they come knocking more that once. Make them stop

  

  Business Response

  Date: 07/18/2024

  We apologize for any distress this situation has caused and appreciate you bringing it to our attention. We are taking immediate steps to prevent such occurrences in the future and improve our customer outreach methods. Thank you for your understanding, and we hope to have the opportunity to serve you in a more respectful and appropriate manner in the future.

• Initial Complaint

  Date:07/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/12/2024 Seala Pest control trespassed on my property and serviced my property after I had called them on 4/10/2024 to stop service since my obligation to them was fulfilled. They made an unauthorized charge of $98.79 against my bank account. After calling them again and being put on hold for 30+ minutes I requested a full refund but they only offered half. I told them I wanted a full refund due to me calling days prior to stop them from servicing my property which they ignored and done it anyway.

  

  Business Response

  Date: 07/22/2024

  Thank you for the opportunity to review and improve our customer **********************.  We have left messages with the customer with the resolution to this matter. If you have any further concerns, you may contact the office at ************ and we can continue to assist. 

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today at 5:47pm a sales rep came by my house. He explained that new builds have rats and bugs & that it would be worth it for me to have pest control. I explained to him that I already had an exterminator come out. He continued to pry for the service and explained that someone could come out tomorrow to get me a quote. I agreed. Then I did my research and see that I was probably locked into a contract I did not agree to. I just wanted a quote. Maybe one service. I do not want a big contract like many of these customers have had to face. I attempted to reach out to their customer ********************** and they are conveniently closed. I have cancelled my credit card because I am so terrified of this company. I do not want any services from them in the future and I was told that the card was only to be stored for the appointment. I do not agree to any future or recurring charges. I would like peace of mind that this wont happen because I have no idea what me giving my name and information to the sales guy just did to the rest of my lifeI have no copy of a contract and I just filled out my name and everything on the iPad. I did not agree to any contract.

  

  Business Response

  Date: 07/15/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. We will continue to work on improving our services. At this point your account is not active, no service was provided, and no monies are owed. If you have any further concerns, you may contact the office at ************.

• Initial Complaint

  Date:07/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 15 May 2024, a Salesperson from Saelapest came to my home and sold me a pest control package and did not mention the detailed stipulations of cancelation of the contract. I recently tried to cancel my service and was told I would have to pay an extremely high cancelation fee for the 1-year contract I blindly signed up for. Now I cannot even cancel an upcoming appointment without talking to a manager, which seems very shady. If I had known this was an annual contract I would not have signed up for the service. The salesperson was very deceptive in his explanation of canceling the pest service.

  

  Business Response

  Date: 07/12/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. We will continue to work on improving our services. At this point your account is closed. If you have any further concerns, you may contact the office at ************.

• Initial Complaint

  Date:07/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a salesperson from Saela (formerly Edge) come to our door late in the day. Rang the doorbell and knocked on the glass. My wife answered the door and spoke to the salesperson. After the initial sales pitch, my wife let the salesperson know that she was not interested. He refused to accept her response and persisted to push his product and service. Finished with the salesperson, she started stepping inside the door to close the door on him when he noticed me in the background. He waived me to the door and tried to sale me on his product and services. I told him I wasn't interested spending my hard-earned retirement savings on spraying for insects outside my home. I don't have an insect or pest problem and told him I wasn't interested. This guy wouldn't stop. He was pushy and very rude. It stopped when I stepped back inside my home and slammed the door in his face. Edge/Saela have been coming to my door for years. I'm not interested, and this interaction was the worst.

  

  Business Response

  Date: 07/12/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the negative experience you and your wife had with our salesperson. We strive to provide respectful and professional service, and it is clear that we fell short of those expectations during this interaction.

  We take your feedback seriously and will address this matter with the salesperson involved to ensure that such behavior does not occur again. Our goal is to respect the privacy and preferences of our potential customers, and we are sorry that this was not your experience.

  Again, we apologize for any inconvenience caused and appreciate your understanding. If you have any further concerns or questions, please do not hesitate to reach out to us at ************.

  Customer Answer

  Date: 07/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************