Complaints

This profile includes complaints for Saela Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Saela Pest Control has 17 locations, listed below.

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  Saela Pest Control

  1290 Sandhill Rd Orem, UT 84058-7306

  
• 

  Saela Pest Control

  PO Box 780 Orem, UT 84059-0780

  
• 

  Saela Pest Control

  5342 Winner Rd Kansas City, MO 64127

  
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  Saela Pest Control

  716 Clark Pl Ste 120 Colorado Springs, CO 80915

  
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  Saela Pest Control

  372 Mountain View Rd Unit 15 Berthoud, CO 80513

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today at 5:47pm a sales rep came by my house. He explained that new builds have rats and bugs & that it would be worth it for me to have pest control. I explained to him that I already had an exterminator come out. He continued to pry for the service and explained that someone could come out tomorrow to get me a quote. I agreed. Then I did my research and see that I was probably locked into a contract I did not agree to. I just wanted a quote. Maybe one service. I do not want a big contract like many of these customers have had to face. I attempted to reach out to their customer ********************** and they are conveniently closed. I have cancelled my credit card because I am so terrified of this company. I do not want any services from them in the future and I was told that the card was only to be stored for the appointment. I do not agree to any future or recurring charges. I would like peace of mind that this wont happen because I have no idea what me giving my name and information to the sales guy just did to the rest of my lifeI have no copy of a contract and I just filled out my name and everything on the iPad. I did not agree to any contract.

  

  Business Response

  Date: 07/15/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. We will continue to work on improving our services. At this point your account is not active, no service was provided, and no monies are owed. If you have any further concerns, you may contact the office at ************.

• Initial Complaint

  Date:07/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 15 May 2024, a Salesperson from Saelapest came to my home and sold me a pest control package and did not mention the detailed stipulations of cancelation of the contract. I recently tried to cancel my service and was told I would have to pay an extremely high cancelation fee for the 1-year contract I blindly signed up for. Now I cannot even cancel an upcoming appointment without talking to a manager, which seems very shady. If I had known this was an annual contract I would not have signed up for the service. The salesperson was very deceptive in his explanation of canceling the pest service.

  

  Business Response

  Date: 07/12/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. We will continue to work on improving our services. At this point your account is closed. If you have any further concerns, you may contact the office at ************.

• Initial Complaint

  Date:07/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a salesperson from Saela (formerly Edge) come to our door late in the day. Rang the doorbell and knocked on the glass. My wife answered the door and spoke to the salesperson. After the initial sales pitch, my wife let the salesperson know that she was not interested. He refused to accept her response and persisted to push his product and service. Finished with the salesperson, she started stepping inside the door to close the door on him when he noticed me in the background. He waived me to the door and tried to sale me on his product and services. I told him I wasn't interested spending my hard-earned retirement savings on spraying for insects outside my home. I don't have an insect or pest problem and told him I wasn't interested. This guy wouldn't stop. He was pushy and very rude. It stopped when I stepped back inside my home and slammed the door in his face. Edge/Saela have been coming to my door for years. I'm not interested, and this interaction was the worst.

  

  Business Response

  Date: 07/12/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the negative experience you and your wife had with our salesperson. We strive to provide respectful and professional service, and it is clear that we fell short of those expectations during this interaction.

  We take your feedback seriously and will address this matter with the salesperson involved to ensure that such behavior does not occur again. Our goal is to respect the privacy and preferences of our potential customers, and we are sorry that this was not your experience.

  Again, we apologize for any inconvenience caused and appreciate your understanding. If you have any further concerns or questions, please do not hesitate to reach out to us at ************.

  Customer Answer

  Date: 07/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two weeks ago I had one of Saela door to door salesman ring my doorbell IGNORING THE LARGE NO SOLICITING SIGN that is three inches from the doorbell. I work nights and sleep during the day so this woke me up. I went to the door to find out who the incompetent party was. I listened to his sales pitch long enough to determine he was from Saela Pest Control. I contacted their business number to speak with a manager about educating their employees on respecting the NO SOLICITING signs and their operator refused to send me to a manager and claimed she would have to create a ticket and have it escalated. Code for we are going to ignore you, which is what happened. No communication from the business as of today. I expect a phone call. People have no soliciting signs for very specific reasons, elderly that can't get to the door, sleeping babies, people who work nights, people that have sick family members living with them, etc.

  

  Business Response

  Date: 07/05/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. It is not our intent to knock when a no soliciting sign in present and will make sure to handle this appropriately and not solicit when a sign is up. We have reached out to the phone number provided to apologize and discuss over the phone but have not been able to connect. Is there a better number that we can call to discuss your concern? If you have any further concerns, you may contact the office at ************.

  Customer Answer

  Date: 07/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three calls for service. Rude and insulting employees. Still have the same pest problem. Finally went to ********** and bought my own spray. Problem solved.Was a customer for more than 11 years. Quarterly service. The level of service decreased. The cost to get the same quality of service was an upsell. Never asked to sign a new contract and yet service changed from the legal contract. No hang tags on doors and yet claiming the service was completed. Since Edge became Saela the level and quality of service has diminished. We will be talking to all of our neighbors about our experience and encouraging them to switch companies as well. We have communicated our experience on our community social media page. No representative should ever come to our home again and if they do we will call the Douglas ************************** for illegal solicitation in a gated community and trespassing on private property. Dont appreciate being scammed. Good riddance.

  

  Business Response

  Date: 07/05/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. We will continue to work on improving our services. We have reached out to discuss your concerns in further detail by phone but have been unable to connect. Please let us know how we can continue to assist at ************.

• Initial Complaint

  Date:06/25/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman of this company offered a 1 time service of pest control, what the salesman did not mention is that I would be locked in to a contract. I have called multiple times in attempt to cancel this service. I was advised there is an early cancellation fee and that I would need to be transferred to an account manager.After speaking with the account manager, I was advised because I've signed the documents and I am held responsible for any remaining fee's/early termination fees. At this point, I signed a contract that I was not aware of under false advertisement. I am looking to close this account entirely, remove any remaining fees, termination fees, etc.

  

  Business Response

  Date: 07/01/2024

  Thank you for the opportunity to review and improve our customer **********************.  We have spoken directly to the customer and resolved this matter. 

  Customer Answer

  Date: 07/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/24/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Representative came to my house selling pest control. Said if I tried the service and was not satisfied I could cancel at any time. The company is now insisting I am obligated for one year.

  

  Business Response

  Date: 06/25/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. Your account has been cancelled and we are sorry about any confusion that occurred at the time of sale. We will continue to work on improving our services and communication. If you have any further concerns, you may contact the office at ************.

  
  

  Customer Answer

  Date: 06/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have a no soliciting sign posted. Sales person ignored the sign. Rang door bell 3 times and knocked once. We asked them to leave and they wouldn't. Very pushy and wouldn't leave our front porch.

  

  Business Response

  Date: 06/14/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will make sure to handle this appropriately. If there is anything we can do in the future to keep your home pest-free, please give our office a call at **************.

• Initial Complaint

  Date:06/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very aggressive salesperson came to my door at 9PM attempting to sign us up for pest control. Not carrying ID or business license.

  

  Business Response

  Date: 06/14/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will make sure to handle this appropriately. If there is anything we can do in the future to keep your home pest-free, please give our office a call at **************.

  Customer Answer

  Date: 06/17/2024

   
  Complaint: 21820416
  
  I am rejecting this response because: I asked you not to contact me again, not send a canned response and offer pest control. The only pests I have are Saela salespeople, whom I've seen on my street 3 times since this incident. An appropriate response would be "we will not contact you again." Thanks!
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Came to my door three times, rang door **** twice each time! There is a no soliciting sign and still kept coming back

  

  Business Response

  Date: 06/12/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will make sure to handle this appropriately and not solicit when a sign is up. If you have any further concerns, you may contact the office at ************.