Complaints
This profile includes complaints for Saela Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 226 total complaints in the last 3 years.
- 98 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Very aggressive salesperson came to my door at 9PM attempting to sign us up for pest control. Not carrying ID or business license.
Business Response
Date: 06/14/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will make sure to handle this appropriately. If there is anything we can do in the future to keep your home pest-free, please give our office a call at **************.Customer Answer
Date: 06/17/2024
Complaint: 21820416
I am rejecting this response because: I asked you not to contact me again, not send a canned response and offer pest control. The only pests I have are Saela salespeople, whom I've seen on my street 3 times since this incident. An appropriate response would be "we will not contact you again." Thanks!
Sincerely,
*********************Initial Complaint
Date:06/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Came to my door three times, rang door **** twice each time! There is a no soliciting sign and still kept coming backBusiness Response
Date: 06/12/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will make sure to handle this appropriately and not solicit when a sign is up. If you have any further concerns, you may contact the office at ************.Initial Complaint
Date:06/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A gentleman came to our door asking if we were in need of pest control. We thought it would be a good idea until the company stated they wanted our credit card number for billing. Something just did not seem right. The next day they showed up at our home to spray for pest at that time **** explained to the workers that we were not interested in doing business with the company and they said that they would remove us. No spraying was done on that date. On week later a very nice young man came to our home and no one was home. When **** got home just a few minutes later he let the young man know that we decided to not do business with the company. He said he had already sprayed the outside of the house but had not come inside. He too stated he would mark the records that we did not want to do business with company. I have received 5 to 6 calls from company for payment. I have told them I would be willing to pay for the half of the service (spraying outside) even though we did not authorize it. The people on the phone keep saying we need to pay them $99.00 plus they have no record of us cancelling service. They said I would need to speak to a manager which on the calls I have asked to speak to manager but every time all managers are busy and I will need to call back. This has been going on for 6 weeks now. They keep asking for my credit card number, which to me is a large red flag.Business Response
Date: 06/10/2024
Thank you for the opportunity to review and improve our customer **********************. We have spoken directly to the customer and resolved this matter.Customer Answer
Date: 06/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:05/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had one of their sales people ring our doorbell at 8:20 pm. Federal regulations prohibit any form of solicitation after 8pm local timeBusiness Response
Date: 06/03/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will make sure to handle this appropriately. If there is anything we can do in the future to keep your home pest-free, please give our office a call at ###-###-####.Customer Answer
Date: 06/03/2024
Complaint: ********
I am rejecting this response because: I am seeking assurance that their sales people will never visit my address again in the future.
Sincerely,
***** ******Business Response
Date: 06/10/2024
Once again, I want to apologize for this issue. We have talked with our team, and we will not visit your address in the future. Thank you for bringing this to our attention so we can continue to improve our policies. If you have any further concerns, you may contact the office at ###-###-####.Customer Answer
Date: 06/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:05/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The person arrived at our house to spray. He sat in the van for ********************************************** front only did half of the front yard. He then went to the back and spent a total of less than five minutes. He then left. They claimed he sprayed for pests and mosquitos. He never sprayed around the foundation of the house or in the garage. We asked them to refund the automatic payment and they said no because they offered to come back out to complete the service and I said no because we have had problems with them in the past completing inadequate service.Business Response
Date: 05/17/2024
Thank you for the opportunity to review and improve our customer **********************. We have spoken directly to the customer and resolved this matter.Customer Answer
Date: 05/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as they follow through with what was discussed.
Sincerely,
***********************Initial Complaint
Date:05/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I regret to inform you that my experience with Saela Pest Control has been far from satisfactory. Despite paying a significant amount to have rats eliminated from my property, the results have been disappointing:Ineffective Treatments: The technicians came out repeatedly, but the rat problem persists. If anything, I now have more rats than before.Poor Customer **********************: When I called to express my concerns and request an exit from my contract, I encountered resistance. The refusal to accommodate my request was disheartening.Collections Threat: To add insult to injury, I am now being sent to collections for refusing to pay the fee to terminate my contract.I urge others to reconsider using Saela Pest Control for their pest management needs. The lack of results and poor customer ********************** are unacceptable.Business Response
Date: 06/03/2024
Thank you for sending over this concern. I have sent this over to the local branch that services your account. If you still need assistance, please reach out to the following number ************ so they can resolve your issue right away.Initial Complaint
Date:05/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Beginning September of 2022 signed up for 1 year service... last fall attempted to cancel service and they responded we had an 18 month contract... now, after 20 mo ths they are claiming we have a 2 year contract... both statements concerning 18 month and 2 year contracts are lies, outright fraud and theft by deception... most crooked, dishonest and incompetent company I have seen!Business Response
Date: 05/10/2024
Thank you for the opportunity to review and improve our customer **********************. We have spoken directly to the customer and resolved this matter.Customer Answer
Date: 05/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:05/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called initially to terminate in 4/2024. I had to cancel due to financial hardship. I had a service coming out and was told that this last service would be $44 and after that it would be canceled. I was not told I would be charged a fee to cancel at that time. I received a text that service would be coming out May 10, 2024. I was confused so I called. I was on the phone for ************************************************** different prices to stay and asked if I wanted to transfer it to someone? At the end they hit me with an early termination fee that was huge. Very disappointed that it ended this way. Not everyone can afford these services and hard times happen. I explained that I couldn't afford the termination fee and they said I'd have to be in bankruptcy to get this "escalated". Very upset. I was extremely nice during the process and by the end I was in tears.Business Response
Date: 05/10/2024
Thank you for the opportunity to review and improve our customer **********************. We have spoken directly to the customer and resolved this matter.Customer Answer
Date: 05/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:05/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
5/4 I cannot get a hold of the company. They have an answering service that does not know they exist. I cannot get a hold of Saela for my pest control. I've called, emailed, called again. I do not know how to get a hold of the company, and at this point I need to cancel my services.Business Response
Date: 05/08/2024
Thank you for the opportunity to review and improve our customer service. The local branch has spoken directly to the customer and resolved this matter. If you still need assistance please reach out to the following number ###-###-#### so we can resolve your issue right away.Customer Answer
Date: 05/09/2024
Complaint: ********
I am rejecting this response because: The company has STILL NOT CONTACTED ME!!!! We want a cancellation request and noted here in this system. I do not trust this company at all anymore. This is ridiculous.
Sincerely,
******* **********Business Response
Date: 05/10/2024
I am so sorry there was a disconnect in communication. I understand the local branch has spoken directly to you and resolved this matter. I have also called and left a voicemail with my direct line. If you still need assistance you can also reach out to the following number ###-###-#### so we can resolve your issue.Initial Complaint
Date:04/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Saela came to my 80 year old mothers door and talked here into a pest control service that she did not solicit. She is extremely deaf and thought she was only getting a one time service until they contacted her letting her know they were coming again. She contacted them and they told her she had signed a contract and she would have to pay $550 to get out of the contract. I have talked to them and explained she can not hear and did not know what she had done. They are unwilling to break the contract. I would never recommend them. If they are so unwilling to make an exception for one 80 year old deaf widow then they are not the kind of company I would support. They came to her door on March 23 for $70.00. My Mothers name is *********************** ************ *******************************************.Business Response
Date: 05/01/2024
Thank you for the opportunity to review and improve our customer **********************. We have spoken directly to the customer and resolved this matter.Customer Answer
Date: 05/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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