Complaints
This profile includes complaints for Saela Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 223 total complaints in the last 3 years.
- 82 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have been using them since they were Edge Pest Control. Claims a routine mosquito and pest treatment was performed in July. I have four security cameras and the technician was not picked up on any. The did not treat my yard and keep harassing me with phone calls and emails demanding payment. I have cancelled all service with this company and want no more contact. I refuse to pay amount they are billing for a service never performed.
Business Response
Date: 08/21/2025
Thank you for the opportunity to review and improve our customer **********************. We have spoken directly to the customer and resolved this matter. We apologize for the inconvenience.Initial Complaint
Date:08/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my account with this company because I was not satisfied with the service. I did not owe them any money. This was a year ago. Now I am being contacted on a regular basis to come back to the business. I talked to an administrator in Orem Utah yesterday. Asked him to delete my contact info from the system. He said he couldn't do that but he would put me on the do not call list. Since then I have been contacted 4 times within a 24 hour period of time. I would appreciate it if you would get my contact info deleted from their system.Business Response
Date: 08/11/2025
We apologize for the repeated contact after your request to be removed from our call list. You will no longer receive calls from us. We regret the inconvenience this has caused and appreciate you bringing it to our attention.Customer Answer
Date: 08/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23713941, and find that this resolution is satisfactory to me.
Sincerely,
**** *********Initial Complaint
Date:08/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I already had their services and was decently satisfied. Unfortunately, when we went out of town for 3 weeks they called us at the phone and were extremely pressuring about a mosquito service that "all our neighbors" received. The rep said they were already at our house ready to do the service and told us it would be one time at a discount. And that was that. We still have wasps, spiders, ants, pill bugs, etc that have come into our house. Now they are saying we have to pay $200 to cancel or pay $400 more for services. This was not disclosed to us and is extremely unprofessional. This is unacceptable business practices and extremely shady.Business Response
Date: 08/11/2025
We are sorry to hear about your experience and any frustration this situation caused. We have reviewed your account and addressed the concerns you shared. Your account is now closed, and the matter has been fully resolved. We appreciate your feedback and the opportunity to make things right.Initial Complaint
Date:07/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried, through two different representatives, (one being a managerial representative) to cancel my service before the next service is due in one month. I’ve had the service for over seven years. I have no current contract at this point. Neither representative would allow me to cancel, but told me every which way I should still have their service for coverage, etc., etc.. They would not accept my cancellation. They kept apologizing and offering me other services. They took up a lot of my personal time to the point I threw my hands up in the air contacted American Express to put a block on their future payment. My fear is they will still service my outdoor pest treatment and expect a payment. This is horrible business. They have no contract with me. They were originally the Edge company that had no commitment to a contract. Saela is now the company and will not let me cancel. They agree I don’t have a contract. They just would not accept it..Business Response
Date: 08/06/2025
We appreciate the opportunity to respond. We have attempted to contact the customer by phone but have not been able to reach them. At this point, the account has been canceled, and a refund has been issued. We apologize for any frustration caused during the cancellation process and appreciate the customer’s past business with us. Please let us know if there are any other concerns.Initial Complaint
Date:07/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sold, by a door-to-door salesman, a comprehensive package that included coverage of my property from curb to back-fence and everything in between. Since then, I've been contacted by the company asking if I'm willing to purchase the upgraded treatments that included everything the sales guy told me was already included. Additionally, the product isn't working. Rather, I've seen an increase in the number of wasps, ants, and other bugs on the property. When I called the company, I was told that it's a process and that I can get a re-treatment. I've had, to my knowledge, four treatments and yet, the bug problem still exists. Just this week, I found a black widow and a bunch of ants in and around my garage. I've also had wasps in my rock walls, fences, and on garden boxes. The sales guy told me the package included grasshoppers, which have been an issue in the past. Since being treated, I've not seen a decrease in grasshoppers either. Very disappointed with the sales guy and the company altogether. Additionally, when I bought, I was told I'd pay $800 as a lump sum. Instead, I've been charged monthly.Business Response
Date: 07/28/2025
Thank you for the opportunity to review and improve our customer service. We have spoken directly to the customer and resolved this matter.Initial Complaint
Date:07/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 21, 2025, I contacted Saela to cancel my service. I was not trying to get a lower service price, just wanted to cancel the service. The phone rep tried to lower the price but I repeatedly informed her that I was only interested in CANCELLING the service.
I see from the BBB site that many other Saela customers have had similar problems in the past. Other customers have had a very difficult time cancelling and have spent a lot of time on the phone, as I did this week.
Additionally, in the past the tech has always requested permission to treat my premises upon arrival at my home; however, today he (****** *******) did not. He did text me earlier in the day to notify me that he was planning to treat today. I immediately replied via text message that I notified Saela to cancel my service. He should have touched base with the call center to find out how he should have responded.
I want the charge of $174.99 removed completely from my account and to have my account cancelled with no "HIT" to my credit, please.Business Response
Date: 07/25/2025
Thank you for your feedback. We’ve removed the charge and canceled your account as requested. No further charges will be made, and there will be no impact to your credit.
We apologize for the miscommunication and any inconvenience caused. We’re working to improve our processes based on your experience.
Customer Answer
Date: 07/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23646169, and find that this resolution is satisfactory to me.
Sincerely,
*** ****Initial Complaint
Date:07/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today, we had an appointment between 8 am and noon for a respray. The tech was to call us on his/her way. At 12:30 we called the main # as we had not heard anything. At 4 pm we called again and have been on the phone for 44 minutes trying to cancel as they failed to hold up their end of a contract. We have paid for services and they have not provided as promised. They want over $300 to cancel. When we lost around $480 by taking a day off work to wait for service. About 10 minutes after we talked with a sales manager the tech texted and said he was now on his way. We wish to cancel and not be charged. They are in breach of contractBusiness Response
Date: 07/24/2025
Thank you for the opportunity to review and improve our customer service. We have spoken directly to the customer and resolved this matter.Customer Answer
Date: 07/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23645029, and find that this resolution is satisfactory to me.they have responded and have completely satisfied us. At this point they have gone above and beyond. Thank you!
Sincerely,
***** ******Initial Complaint
Date:07/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Saela pest control has done an absolutely horrendous job treating our home for pests over the last 2 years. Upon trying to cancel my service I am being harassed by multiple agents, waited on hold for excessive periods of time, and told I can ONLY cancel verbally over the phone with a manager, but so far I have been unable to do so. I never want to be contacted in any way shape or form by Saela pest control except to confirm my account has been cancelled. Horrible business practice and I will go out of my way to ensure nobody in their right mind does business with them again.Business Response
Date: 07/23/2025
We are truly sorry to hear about your experience with Saela Pest Control. It is never our intention to cause frustration, and we sincerely apologize for any inconvenience caused during your attempts to cancel your service.
We have reviewed your account and have processed the cancellation as requested. You will not receive any further communication from us except this confirmation of cancellation. Additionally, we will review our processes with our team to ensure that situations like this are handled with greater care and efficiency in the future.
We value customer feedback and will use your comments to improve both our customer service and cancellation procedures. Please accept our apologies for any undue stress or inconvenience this situation has caused.
Thank you for bringing this to our attention.
Customer Answer
Date: 07/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23614005, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am using this company which recently merged with (Edge) about 5 years for my pets control services. From the time the new name (Saela) started the were not trans[arent and just showed up on my door without notification. however, in the recent visit in Mid June, their employee mentioend to me that she found Mouse track in my crawl space and she highly recomended to put the mouse trap for $307. and some cents. They promissed they will come up every week within a month to check the crawl space and also. They scheduled for the week after and they scheduled for another inspector to come and do more inspection in my attic which he or she never showed up. I told to the technician Richard which I will be out of the state for the half of the July and we need to coordiante and he promissed to do that. the week after no one showed, I called and talked to a person and he promissed to get back to me. I waited for another week and no body showed up and after I contacted to request for cancelation and the refund they were not willing to do that and I didn't want to use them any more and offered to come and take their traps away and refund my money. The lady over the phone argued with me and after I was insiting to get my moeny back and cancel my entire contract she promised the refund and have manager to call on Monday , July 14th. I have received a call from the manager (******) but I couldn't pick up. However, he was trying to send someone to my house. I called him back 3 times and left two voicemessages with one text message which I don't want thier service and need my money back. He never returend my calls and never answer.Business Response
Date: 07/23/2025
Thank you for the opportunity to review and improve our customer service. We have reached out directly to the customer and resolved this matter.Initial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’ve called three times to cancel my service, but each time, my request was ignored. I spent about 10 minutes on the phone repeatedly asking to cancel, but the representative kept trying to upsell me with discounts and alternative services. I made it clear—at least 10 times—that I simply wanted to cancel my account.
I’ve already paid $300, yet my children and I are still experiencing nightly bites. Now I’m being told I have to pay an additional $300 just to cancel the contract, which is unacceptable.
Eventually, I was told I needed to speak with a supervisor, but after being placed on hold for another 10 minutes, I gave up and hung up. In total, I spent 20 minutes on the call with no resolution.
I’ve also reached out through email and live chat, only to be told that cancellation must be done over the phone—which clearly hasn’t worked.
At this point, I just want my service canceled—no more delays, no more upselling. Please process this cancellation immediately.Business Response
Date: 07/15/2025
Thank you for the opportunity to review and improve our customer service. We have spoken directly to the customer and resolved this matter.Business Response
Date: 07/15/2025
Thank you for the opportunity to review and improve our customer service. We have spoken directly to the customer and resolved this matter.
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