Complaints

This profile includes complaints for Saela Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Saela Pest Control has 16 locations, listed below.

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  Saela Pest Control

  1290 Sandhill Rd Orem, UT 84058-7306

  
• 

  Saela Pest Control

  460 Metroplex Dr Suite 112 Nashville, TN 37211

  
• 

  Saela Pest Control

  6230 Merriam Dr Merriam, KS 66203

  
• 

  Saela Pest Control

  5342 Winner Rd Kansas City, MO 64127

  
• 

  Saela Pest Control

  716 Clark Pl Ste 120 Colorado Springs, CO 80915

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June my wife was bullied into an 18mo agreement with Saela. The sales rep promised her that she could cancel at any time without cancelation fees. It has been 4 months and when we called to cancel we were told that there is a cancelation fee. The dispute is a cancelation fee of $300+.

  

  Business Response

  Date: 10/15/2025

  Thank you for sharing your experience with us. We genuinely apologize for the inconvenience and frustration this experience has caused. We strive to be as transparent as possible with the terms of agreement and provide high-quality service and to ensure our clients feel secure in their decision to work with us. We make sure we utilize this feedback to improve communications, transparency, and customer experience during time of sale.

  We attempted several times to reach you to resolve the account, but were unsuccessful. We went ahead and closed out your account and waived the early termination fee. Your account should now be resolved with no balance remaining on your account. 

  Thank you again for your feedback. We appreciate the chance to address these concerns and will work to enhance our processes. If there’s anything more we can do to assist you or regain your confidence in our services, please do not hesitate to reach out. 

  Customer Answer

  Date: 10/15/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23989592, and find that this resolution is satisfactory to me.
  
  

  I requested that the early termination fee be canceled and it was. 

  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:10/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We agreed to have our property sprayed for mosquitoes in August and then again next April. They called in September saying they were coming again to spray for mosquitoes. My wife said we did’t want it done again until April, when their representative started screaming at my wife saying we had a contract. My wife told the woman that if they came on our property we would call the police and that we were canceling all service with them. They said they came out while we were gone on Oct 1, without any prior notice and charged us $99.99. Their entire service is ineffective we haven’t seen any reduction in mosquito’s and further their regular service is a joke. We have more spiders than we have ever had. They might as well be spraying water since whatever they are using doesn’t work!

  

  Business Response

  Date: 10/08/2025

  Thank you for the opportunity to review and improve our customer service.  We have spoken directly to the customer and resolved this matter. 

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were originally customers of **********************, which was bought out by Saela Pest Control. Over the last 2 years, the level of service has steadily declined. To the point where the technician would indicate on the paperwork that they knocked down all webs and there were still visible, large cobwebs on my front porch (with cotton caught in them, making them obvious). I recently cancelled our service. This phone call was frustrating as they transferred me to multiple people, all of whom tried to offer me a deal to get me to stay. After repeatedly telling them I just want to cancel my service, a minimum of 5 times, it was finally done. At least I thought I was done. Since that time, I've received text messages from varying individuals at least once a week, sometimes more. I've continually asked to be removed from their contact list and restated I am no longer interested in their services. This is edging on harassment at this point. I've replied to the texts that their non-stop harassment is reinforces our choice to cancel with them and guarantees we will never use them again, nor recommend them to anyone!

  

  Business Response

  Date: 10/09/2025

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will make sure to handle this appropriately. Your account is no longer active with a zero balance. Once again, we apologize we fell short in meeting your expectations. 

• Initial Complaint

  Date:09/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up with Saela over a year ago after one of their sales reps bullied and lied to us to get us to sign up. We were already with another company and we were told the pricing would be the same per year. Then, when we got billed, the pricing was higher. I called to dispute this and they made some concessions to try to make things right. I still planned to cancel our service was the contract was up because I already had a bad feeling from the bullying and lying.
  
  This summer we got pocket gophers in our yard. I talked to Saela and they said they had a "bundled package" they could sell us to get rid of the gophers for $300. They told us they would check the traps every week until the problem was solved. They came for 5 weeks, then nothing for 3 weeks while our yard continued to get torn up by gophers. So, I called to cancel our service and to have them come get the traps left in our yard. I spoke with a manager and was told he would process the cancellation, but we were still under the coverage period for the gopher traps. He said I would get an email confirming the cancellation and a tech would come back out to check the traps. Well, a tech came out to check the traps the next day, but the confirmation email never came. The techs came a couple more times, and we've since had nothing for another 3 weeks, with traps still in our yard.
  
  Then I got an email telling me I have an upcoming service appointment scheduled. So, I called yet again to demand my service be cancelled, the traps to get picked up, and to get my $300 back for a service that was barely even attended to and that accomplished nothing. I was told the cancellation would be processed and sent to the local branch manager and that the local branch manager would have to authorize any potential refunds, so we'll see if there's any actual action, but I still haven't received the email telling me my account cancellation has processed, so I'm betting there's another call in my future.

  

  Business Response

  Date: 09/29/2025

  Thank you for the opportunity to review and improve our customer service.  We have spoken directly to the customer and resolved this matter. 

  Customer Answer

  Date: 09/30/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23930508, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:09/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company did termite redamation on my home on 8/18/25, they said they would put the bill in my mailbox on the way out. instead they took the full payment amount that day. It was 1534. luckily i had the money to cover it. then on 09/02/25 they came and did mouse work on my home, in which i had signed up for a payment plan which was through a third party company. they instead took the full payment of 1205 day of service as well. the third party company has now contacted me to make payment plans. I was able to have saela refund the payment of 1205 on 9/2/25. they then again tried to take the payment two weeks later which they refunded again.

  

  Business Response

  Date: 09/29/2025

  Thank you for the opportunity to review and improve our customer service.  We have spoken directly to the customer and resolved this matter. 

• Initial Complaint

  Date:09/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman for Saela Pest Control came to our house at 9 or 10 pm a few months ago offering pest control services. Our belief was it was a one time occurrence and it was not well explained to us that this was an 18 month contract. When we tried to cancel a subsequent service appointment, we were told that this was a contract and the only way to cancel is to pay half the cost for all of the services, which is like $1000 (money we do not have).
  
  They have been calling us constantly and making service appointments. I have told them via email that we do not authorize any appointments at our property. However, they keep getting scheduled. We have talked to them on the phone numerous times about how we were not informed that this was a contract and they have been completely unworkable.
  
  The phone calls and unauthorized service appointments feel like harassment at this point and I feel a little like we were preyed on by this company. I just want them to leave us alone.

  

  Business Response

  Date: 09/29/2025

  Thank you for the opportunity to review and improve our customer service.  We have spoken directly to the customer and resolved this matter. 

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are lying about pricing. I was told about a specific product for my lawn that was a one time 99.99 charge for three treatments. My account has been charged twice for the treatment. When I called to cancel they refused to at first until I asked for a manager, who also argued with me about cancellation. Then she threatened me with termination charges and collections.
  
  This is not the first dispute I've had with them on pricing. They have lied more than once and in one instance overdrawn my account due to the pricing being incorrect to what I've been told. At this point I don't care about the money. Though, I am not paying for a termination fee of 298.98. They will not get any more money from me. To be clear, I haven't paid the 298.98 fee, I am disputing them charging for it when their services and employees do not care to be up front with prices.

  

  Business Response

  Date: 09/05/2025

  Thank you for the opportunity to review and improve our customer service.  We have spoken directly to the customer and resolved this matter. 

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been using them since they were Edge Pest Control. Claims a routine mosquito and pest treatment was performed in July. I have four security cameras and the technician was not picked up on any. The did not treat my yard and keep harassing me with phone calls and emails demanding payment. I have cancelled all service with this company and want no more contact. I refuse to pay amount they are billing for a service never performed.

  

  Business Response

  Date: 08/21/2025

  Thank you for the opportunity to review and improve our customer **********************.  We have spoken directly to the customer and resolved this matter. We apologize for the inconvenience.

• Initial Complaint

  Date:08/07/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my account with this company because I was not satisfied with the service. I did not owe them any money. This was a year ago. Now I am being contacted on a regular basis to come back to the business. I talked to an administrator in Orem Utah yesterday. Asked him to delete my contact info from the system. He said he couldn't do that but he would put me on the do not call list. Since then I have been contacted 4 times within a 24 hour period of time. I would appreciate it if you would get my contact info deleted from their system.

  

  Business Response

  Date: 08/11/2025

  We apologize for the repeated contact after your request to be removed from our call list. You will no longer receive calls from us. We regret the inconvenience this has caused and appreciate you bringing it to our attention.

  Customer Answer

  Date: 08/11/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23713941, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *********

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I already had their services and was decently satisfied. Unfortunately, when we went out of town for 3 weeks they called us at the phone and were extremely pressuring about a mosquito service that "all our neighbors" received. The rep said they were already at our house ready to do the service and told us it would be one time at a discount. And that was that. We still have wasps, spiders, ants, pill bugs, etc that have come into our house. Now they are saying we have to pay $200 to cancel or pay $400 more for services. This was not disclosed to us and is extremely unprofessional. This is unacceptable business practices and extremely shady.

  

  Business Response

  Date: 08/11/2025

  We are sorry to hear about your experience and any frustration this situation caused. We have reviewed your account and addressed the concerns you shared. Your account is now closed, and the matter has been fully resolved. We appreciate your feedback and the opportunity to make things right.