Complaints

This profile includes complaints for Saela Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Saela Pest Control

  1290 Sandhill Rd Orem, UT 84058-7306

  
• 

  Saela Pest Control

  5342 Winner Rd Kansas City, MO 64127

  
• 

  Saela Pest Control

  542 Haggard St STE 507 Plano, TX 75074

  
• 

  Saela Pest Control

  7950 SW Cirrus Dr Beaverton, OR 97008

  
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  Saela Pest Control

  7399 S Tucson Way Ste A2 Centennial, CO 80112

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally complain about the completely unacceptable service I received for which I was charged in full despite virtually nothing being done as promised.
  
  During the initial inspection and sales discussion, I was explicitly told by the Saela representative that the service would include having a technician **seal all gaps in the attic and around the attic fans from the inside** using expanding foam or appropriate sealant. This interior sealing was the primary reason I agreed to the additional charge and authorized the work.
  
  Instead, Saela sent a third-party roofer who:
  
  - Did not speak English and could not communicate with me
  - Never once entered or even looked inside the attic
  - Did not apply any expanding foam or sealant whatsoever
  - Did not seal any gaps around the attic fans from the inside (the exact work I paid for)
  - Only screwed one small piece of exterior flashing onto the roof, with no sealant around the screw heads, which now allows water to penetrate directly at every screw (actually making the situation worse than before)
  
  In short, **none** of the interior attic sealing work that I was quoted and paid for was performed.
  
  After the technician left, I immediately contacted Saela customer service to report that the agreed-upon work had not been done. I was rushed off the phone, promised a callback that never came, and then — within minutes — my card was charged the full amount. This is appalling customer service and, frankly, borders on fraudulent.
  
  I am therefore demanding one of the following remedies within 7 business days:
  
  1. A full refund of all charges related to the attic sealing service, or
  2. Saela to send a qualified technician (who speaks English and understands the original scope of work) to properly complete the interior attic gap and fan sealing as originally discussed and quoted — at no additional cost to me.
  
  I expect a prompt response and resolution.

  

  Business Response

  Date: 11/21/2025

  Thank you for bringing this matter to our attention. We take these matters very seriously. The local management team has contacted the ******, and will be working directly with ****** to ensure all work is completed appropriately and to their satisfaction. Please let us know if there are any further concerns.

  Thanks! 

• Initial Complaint

  Date:11/17/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 18 month contract ended in October.
  I have tried calling was literally told she could not allow me to cancel. I lost my cool and got angry. I told I could and am canceling they told me a supervisor would call me shortly. No need to overstate, no one calls, no one wants to talk to me.
  Let me be clear the bait trap they charges for was a black box with a godamn mousetrap in it. I looked, was blown away $30 service a 99 cent trap.
  My next call is department of agriculture, I dont believe all their guys are certified. I feel ripped off but I had a contact. Buyer beware, but even after the contact, they continue to deny my cancelation. Next im holding a neighborhood holiday open house, they will be a topic of conversation.

  

  Business Response

  Date: 12/01/2025

  *****, We are sorry to hear about your experience, and the frustration this has caused. It is definitely not the the experience we our customers to have. Your peace of mind is our #1 priority, we are sorry we were not able to give that to you. Thank you for your feedback and sharing your experience with us. We will implement this into our training and ensure better clarity on the scope of service. Your account has been cancelled and any early termination fees have been waived. Thank you for your time as a customer, and let us know if there is anything we can do in the future to serve you. Wishing you the best!

  Customer Answer

  Date: 12/01/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 24157628, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:11/12/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to cancel my ongoing monthly service with Saela Pest Control multiple times. Each time I contact them I tell them repeatedly to CANCEL my service. I have clearly stated that I do not want the upcoming service nor ANY FUTURE SERVICE to be performed by them on my property. They refuse to listen to me. Each time I say cancel they continue to try to sell me on continuing. I have said CANCEL at least 20 times and when they will not stop talking about how they just want to make sure I know all my options blah, blah, blah, I finally give up and hang up. This is after 15 minutes on the phone continuing to say CANCEL MY SERVICE. Then I receive an email from them the next day saying I have an upcoming service appointment in 2 days. This full process has happened twice now. I am frustrated and angry. This is bordering on harassment. I want them to leave me alone - I never want to hear from them again. For reference, I have been a customer for a number of years so there is no unfulfilled service commitment.

  

  Business Response

  Date: 11/12/2025

  Thank you for reaching out about this. We are so sorry this has been a point of frustration for you, and not the experience we want you to have. We will take your feedback and make sure it is better implemented into our training and processes. We have closed your account and added your number and email to "do not contact/solicit". This matter should be considered resolved. Thank you for your time as a valued customer! If you have any further issues or concerns, please let us know. 
  

  Thank you!

  Customer Answer

  Date: 11/13/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 24137807, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:11/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Saela Pest Control in May-June 2025 to address mice infestation in my home and garage. They worked with me and created a contract under the pretense that if I paid them $10,000.00 they would exterminate the mice entirely. They focused on the problem and suggested the problem was located in the attic of the house. (I now understand from working with another company that the nest and central location of the mice were not necessarily just in the attic). After the money was paid in full, the mice seemed to diminish but were not gone. By August, however, the mice progressively got worse to the extent that I was waking up with mice on my head or in my food. And, additionally, the risk of exposure to mice poop all over my house. I have proceeded to call them consistently on a 3-day basis to address the issue and request a partial refund of the money I spent on the contractual promise that the mice would be extinguished, entirely. They have refused to refund me any money. They have agreed to come out with many of the workers telling me "What I need to do," which included me putting cotton balls and wool balls in every corner of the house, and sealing up cracks, This work was done my me, not the people I hired. Some of their work the last few months (August-October) has just included setting up traps, which now I know actually increases mice activity. They are not ethical and did not follow through on a contractual agreement and have actually exposed me to significant health conditions.

  

  Business Response

  Date: 11/12/2025

  Working with the local leadership team on out reach to the customer and working on a resolution. We will provide another update within 24 hours.

• Initial Complaint

  Date:10/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I unfortunately hired Saela pest control when a salesman came by my place in Eagle, Idaho and told me i needed it. I’m a renter, not the owner of the place I currently live in and was told the renter in the state of Idaho is responsible for the pest control service. He assured me that I could cancel the contract at any time and said nothing about it being a long term contract that I’m locked into and basically said whatever he needed to say to get me to sign up. Fast forward to now, i’m currently moving out to a different state for work and called and asked to cancel the service because they were coming every other month or so to spray and I had it on auto bill. They told me that i was locked into a contract and that I have to pay an over $350 early termination fee just to get out of it when I wasn’t told anything about it being a long term locked in contract when I signed up. The service itself isn’t very good at all as I still have ants and spiders all over. The customer service rep I talked to on the phone when trying to cancel ****** was a total ******* as well. Why should I have to pay a cancellation fee to cancel a service that I was conned into, never told it was a long term locked into contract, and where I am not even going to be living anymore? This company uses salesman to get you into a contract, then forces you to pay a fee if you need to cancel the service and if you don't pay, they send you to collections. I can see why pest control companies are hated so much and it’s rightly deserved. Now I have to deal with either paying over $350 to cancel the contract that I wasn’t even told was a long term locked in contract, or stop paying for the service and get sent to collections. Isn’t a company supposed to care about their customers? Clearly this company doesn’t care one bit about their customers and all they care about is money. NEVER use this company and if you’re still within the 3 day right of recision, cancel it ASAP.

  

  Business Response

  Date: 10/28/2025

  Thank you for bringing this matter to our attention. We have spoken with the customer directly to close the account and waive fees. If there are any additional concerns please let us know. Otherwise this should be considered resolved.

  Thanks!

• Initial Complaint

  Date:10/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has refused to honor my timely cancellation requests while continuing to hold me to contractual obligations despite inadequate service and misrepresentation of its cancellation policy.
  
  Details:
  1. I engaged Saela Pest Control for pest control services, which failed to mitigate any pest issues; I was forced to redo their work myself.
  2. I made multiple good-faith attempts to terminate their services because of the inadequate performance. On my initial cancellation requests, the company threatened me with a large termination fee, notwithstanding its service failure and my clear expression of dissatisfaction.
  3. In June of 2025 — when the contract was set to expire or renew — I explicitly notified Saela Pest Control in writing that I did not wish to continue services. Despite this, the company refused to accept the written notice, asserting their policy required a phone call instead.
  4. I complied with their policy demand, and the company said they would send a confirmation email of the cancellation; no such email was ever sent.
  5. It is now October of 2025, and Saela Pest Control continues to refuse to terminate the contract, despite my documented cancellation in June and clear instructions not to renew.
  6. I have attempted to resolve the matter amicably and repeatedly communicated with the company, but they now ignore all my messages.
  7. I request: full termination of all services, written confirmation of the account cancellation, and a refund for all charges due to inadequate service and now a complete lack thereof. They charged me over $1500 and never fixed the issue. Every neighbor using their service will confirm.
  
  This is also being reported to the attorney general due to violations of federal and state law.

  

  Business Response

  Date: 10/27/2025

  We have spoken directly with the customer, and the matter seems to be resolved. However, a response has still been included. Thank you!

  ***********, Thank you for reaching out and sharing your concerns and frustrations. Our top priority is your peace of mind. We strive to deliver a world class experience to all of our customers. We are so sorry this did not happen in your case and apologize for the experience you had. We take these cases very seriously, and will take the feedback you have provided and implement them into our training and processes moving forward. 

  In looking at your account, I see that you called in after filing this complaint. From what I see we did close out your account and waived the ETF. You will not receive any further services or communications from Saela. The matter appears to be resolved. If this is not the case, or if there are any further concerns please let us know and we will strive to provide a solution as quickly as possible.

  Thank you again for your feedback. We appreciate the chance to address these concerns and will work to enhance our processes.

• Initial Complaint

  Date:10/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company does not deserve to stay in business! I had a salesman contact me initially and told me that he would sign me up for $30/month. I later found out that he had put $39/month on the contract. I tried to cancel as soon as I found out about the inflated charge and they told me that it was too late and that I would be charged a $170.00 cancellation fee. I have all of the salesman's text messages promising me the lower price and that he didn't know why I was being charged more. I let the service go forward and the very first trip they did literally nothing! They sent out a second guy over a month later and he was better, but the spiders, ants, flies and other various bugs still seemed to be just aas prominent. This last service on Oct. 8th 2025 was worse than the previous two. The guy showed up and said he could only do half of the service because my dogs were outsside. He left the gate unlatched and must have broken it because when I got home I could barely get it to close. He also left it opened wide enough that both of my dogs got out and I had to go recover them. I will incur more costs and they still won't let me out of the contract. I would leave 0 stars if I could and wouldn't refer this company to anyone! Beware, don't sign a contract with this company!

  

  Business Response

  Date: 10/17/2025

  Thank you for providing us with this feedback. We are sorry for the poor experience you have had. Our number one priority is to ensure all our customers have peace of mind and a world-class experience, and apologize that this has not happened in your case. We strive to be as transparent as possible with pricing, terms, and conditions of our agreements. You spoke with one of our Customer Experience Managers **** and the matter has been resolved. **** closed out your account, waived the  early termination fee, refunded your payment and waived the balance on your account. Your account is now resolved. Again we apologize for the experience you had, and appreciate the feedback you have given. We will be sure to address all of these concerns and readdress these in our training processes. If there is anything further we can do to assist you, or have any questions please reach out. Thank you and have a wonderful day!

• Initial Complaint

  Date:10/08/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June my wife was bullied into an 18mo agreement with Saela. The sales rep promised her that she could cancel at any time without cancelation fees. It has been 4 months and when we called to cancel we were told that there is a cancelation fee. The dispute is a cancelation fee of $300+.

  

  Business Response

  Date: 10/15/2025

  Thank you for sharing your experience with us. We genuinely apologize for the inconvenience and frustration this experience has caused. We strive to be as transparent as possible with the terms of agreement and provide high-quality service and to ensure our clients feel secure in their decision to work with us. We make sure we utilize this feedback to improve communications, transparency, and customer experience during time of sale.

  We attempted several times to reach you to resolve the account, but were unsuccessful. We went ahead and closed out your account and waived the early termination fee. Your account should now be resolved with no balance remaining on your account. 

  Thank you again for your feedback. We appreciate the chance to address these concerns and will work to enhance our processes. If there’s anything more we can do to assist you or regain your confidence in our services, please do not hesitate to reach out. 

  Customer Answer

  Date: 10/15/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23989592, and find that this resolution is satisfactory to me.
  
  

  I requested that the early termination fee be canceled and it was. 

  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:10/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We agreed to have our property sprayed for mosquitoes in August and then again next April. They called in September saying they were coming again to spray for mosquitoes. My wife said we did’t want it done again until April, when their representative started screaming at my wife saying we had a contract. My wife told the woman that if they came on our property we would call the police and that we were canceling all service with them. They said they came out while we were gone on Oct 1, without any prior notice and charged us $99.99. Their entire service is ineffective we haven’t seen any reduction in mosquito’s and further their regular service is a joke. We have more spiders than we have ever had. They might as well be spraying water since whatever they are using doesn’t work!

  

  Business Response

  Date: 10/08/2025

  Thank you for the opportunity to review and improve our customer service.  We have spoken directly to the customer and resolved this matter. 

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were originally customers of **********************, which was bought out by Saela Pest Control. Over the last 2 years, the level of service has steadily declined. To the point where the technician would indicate on the paperwork that they knocked down all webs and there were still visible, large cobwebs on my front porch (with cotton caught in them, making them obvious). I recently cancelled our service. This phone call was frustrating as they transferred me to multiple people, all of whom tried to offer me a deal to get me to stay. After repeatedly telling them I just want to cancel my service, a minimum of 5 times, it was finally done. At least I thought I was done. Since that time, I've received text messages from varying individuals at least once a week, sometimes more. I've continually asked to be removed from their contact list and restated I am no longer interested in their services. This is edging on harassment at this point. I've replied to the texts that their non-stop harassment is reinforces our choice to cancel with them and guarantees we will never use them again, nor recommend them to anyone!

  

  Business Response

  Date: 10/09/2025

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will make sure to handle this appropriately. Your account is no longer active with a zero balance. Once again, we apologize we fell short in meeting your expectations.