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Review from Julie B
1 star04/24/2024
***BEWARE*** Saela came to my 80 year old mothers door and talked here into a pest control service that she did not solicit. She is extremely deaf and thought she was only getting a one time service until they contacted her letting her know they were coming again. She contacted them and they told her she had signed a contract and she would have to pay $550 to get out of the contract. I have talked to them and explained she can not hear and did not know what she had done. They are unwilling to break the contract. I would never recommend them. If they are so unwilling to make an exception for one 80 year old deaf widow then they are not the kind of company I would support.
Saela Pest Control Response
04/26/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. Please contact our office so we can work through this specific concern at ************.Review from TARUN R
1 star04/11/2024
Most HORRIBLE SERVICE a) First the Driver tells me he is coming at a particular time and DOES NOT EVEN BOTHER to text me when he was late. I had to move meetings to accommodate him. When I showed my irritation he just walked away b) When I called to re-schedule, they accepted the same c) Today when I called to find out what was happening, it seems they CANCELLED my contract. They did not even have the DECENCY to inform me d) Sales *** when he wanted business came running 3 times to my House and did not even give me time to thinkSaela Pest Control Response
04/15/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our services. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. Please don't hesitate to call the office at ************.Review from Sara E
5 stars03/29/2024
I've been a customer since 2020 and have had great ********************** and a significant reduction in pest activity in and around my home. Unfortunately, my budget no longer allows for this service and I recently closed my account. It took about 25 minutes, including a stint on hold to accomplish this. This is irritating but not different than trying to close most service accounts. My advice is to be patient (the people on the other end of the line are just doing their job) and clear that you want the account "closed" rather than "canceling" a service visit. Read contracts carefully because, like other service providers, there may be a minimum number of treatment visits required in the contract. Overall, I had a positive experience with Saela.Saela Pest Control Response
04/04/2024
Thank you for taking the time to share your feedback regarding your positive experience with Saela. We really appreciate your business and are happy that we were able to take care of the pest pressure around your home. We apologize for any inconvenience you may have experienced during the process of closing your account. We strive to provide efficient and seamless customer ********************** experiences, and we apologize if we fell short of your expectations in this instance. Your feedback will help us improve our services and processes.Should you ever reconsider your decision to close your account or if you require our services again in the future, please do not hesitate to reach out to us.Thank you once again for your feedback and for choosing Saela for your pest control needs.Review from matthew m
1 star03/26/2024
Shady business practices. The costs of their continued service far out paces the work they actually do. DO NOT USE THEM!Saela Pest Control Response
03/28/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our services. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. We have reached out to discuss a fair resolution to your concerns. We will continue to try and connect so this may be addressed. In the meantime, please don't hesitate to call the office at ************.Review from Kristen R
1 star03/21/2024
Most awful uncaring company. My husband lost his job over a year ago, and we asked them if we could please put our service on hold or cancel our service because we had NO money to pay it, they continued to bill us, and basically said they didn't care. To top it off, one of their technicians left my gate open and my dog escaped causing a hellish day of trying to retrieve her.Saela Pest Control Response
03/22/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our services. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. If you have any further concerns, you may contact the office at ************.Review from Aidan K
5 stars03/18/2024
Saela is a great business. I signed up with them in ****** ********, they got rid of my bugs right away!Saela Pest Control Response
03/19/2024
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with Saela in ******, ********. Our team works diligently to provide effective pest control solutions, and it's wonderful to know that we were able to promptly address your bug issue. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We appreciate your support and look forward to serving you again soon!Review from Sierra P
1 star03/04/2024
Terrible business, attempted to cancel contract and was told essentially I couldnt until the last two services were completed, so I told them I wanted my contract ended as soon as the services were done (scheduled for September and December). Then company showed up in March unexpectedly and billed me yet again for a service I have been trying to cancel since last August. Apparently they auto renewed my contract after I specifically demanded it be cancelled and did not want any renewal. I attempted to resolve this with the person who showed up and was referred to the customer ********************** line. It shouldnt be this difficult to cancel a service you dont want, nor should the company be able to automatically renew a contract and show up and bill you when youve specifically demanded you DO NOT WANT the service. The customer ********************** team refused to simply conclude services and I had to argue and explain the situation to multiple people who didnt even communicate amongst themselves. This company is incredible shady and I would not recommend anyone do business with them. Even though *** now been told they will no longer come, I was told that once before and dont believe it. 0/10 stars, do NOT do business with this company!!!!Saela Pest Control Response
03/07/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our services. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. We want to make sure you are able to talk with a manager and address any concerns before making final changes to your account or discontinuing services. Once again, we apologize for any inconvenience we have caused. If you have any further concerns, you may contact the office at ************.Review from steven m
1 star02/16/2024
Saela is a complete and terrible racket that is a total rip off! They said they would allow me to cancel after 3 services but then have a ridiculous termination fee. Also, they are spraying on outside of my house during winter when there is ZERO bug activity. It is such a total waste of money. I would very much stay away from these con artists!!!Review from Dr. Chris G
1 star01/09/2024
This company has extremely bad business practices; they told my son (a younger man) to sign here for services after calling them for rodent trapping services inside the house. Afterward, they informed us his signature, which he provided believing an as-needed service engagement, is now expressed as a two-year contract for them to come out at their leisure and do something when we are not even home and bill our card, which they keep on file. Each visit, whether home or not, is billed for $129.99. They showed up when nobody was home, sending a text message from a message service that could not take responses and the text containing a number that could not connect through to them at all. When the technician texted from the house, I responded, "I do not authorize services when no one is home." He did not respond at all to the direct text that he had initiated, and Afterward, he sent the same bill without entering or doing anything inside the house. I phoned them from a number in an email and explained that we had engaged them for inside-the-house services originally and did not need pest services in the winter months and never when nobody was at home. I explained that they could keep me as a customer if we could schedule something in the spring when it made sense. The call center told me the contract my son had signed permitted them to come whenever and bill us every three months all year. Their further explanation said that canceling required paying half of all the missed visits for the remainder of the two years. I expressed I did not want any of their future services, and they have now sent me a bill for 50% of the remaining five visits, which they insist they have the right to collect.Review from Peggy C
1 star12/06/2023
Very shady business practices! I will not renew my contract with them. Unless you are home to watch them do the service they do an awful job. No communication. I have repeatedly told them I need to be home to service my home and then they still charge my card even when the service is not completed. Very poor customer **********************!
Customer Review Rating
1.2/5stars
Average of 99 Customer Reviews
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