Reviews

This profile includes reviews for Saela Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Saela Pest Control has 17 locations, listed below.

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  Saela Pest Control

  1290 Sandhill Rd Orem, UT 84058-7306

  
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  Saela Pest Control

  716 Clark Pl Ste 120 Colorado Springs, CO 80915

  
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  Saela Pest Control

  7950 SW Cirrus Dr Beaverton, OR 97008

  
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  Saela Pest Control

  7399 S Tucson Way Ste A2 Centennial, CO 80112

  
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  Saela Pest Control

  16099 N Franklin Blvd Ste 1 Nampa, ID 83687

  

Review Details

• Review fromJohn M

  Date: 07/25/2025

  1 star
  This company is absolutely awlful. I would never do business with them again. I have never left a review for any company before - which tells you how bad they are. Do yourself a favor and stay far away from them. The actual service is OK but the trouble begins when you want to cancel your account. The customer ********************** agents will not allow you to cancel until you have asked to speak to a manager. We had to threaten legal action before they would act. If I could leave negative stars I would.

• Review fromDuane P

  Date: 07/23/2025

  1 star
  Do not hire. They email, text, call, knock on the door before they start, and then they knock on the door after they finish (stating that they need a signature) but it's really to upsell something (they do it every time). I will likely get an email, text and phone call to state they are finished. If carrier pigeons and teletypes were still around they would send those as well, I am surprised they don't fax me. I don't need continuous contact.They came door to door and I have learned my ******* I am not buying ANYTHING at my door ever again.
  

  Saela Pest Control

  Date: 07/24/2025

  Thank you for your feedback. Were genuinely sorry to hear that our communication efforts felt excessive or intrusive. Our goal is to keep customers informed and ensure theyre aware of upcoming services, any issues weve observed, and opportunities for prevention, never to cause frustration.We understand that preferences for communication vary, and wed be happy to adjust your contact settings to better suit your needs. Please know that any post-service contact is intended to share relevant updates and ensure everything was completed to your satisfaction.We appreciate you giving us a try, and we respect your decision going forward. If theres anything we can do to make this right or clarify your account, please dont hesitate to reach out.

• Review fromJeremiah M

  Date: 07/21/2025

  1 star
  I would rather saw my foot off with a hand saw than do business with them again. We had wasps and spiders on our property. We had Orkin and were pretty happy. But we ended up switching because one of their door-to-door salesmen decided to ignore our No Soliciting sign on our front door and posed as an admirer of my truck. I stupidly fell for it. You sign an 18-month binding contract with them. If cancelled for ANY reason you owe them 50% of the remaining cost to service your property for how ever long is left on the contract. We ended up moving to an area that they do not service and as a result, I had to pay to cancel the service. They also only spray indoors when requested so if you do not remember to request it, they only spray outdoors. We ended up paying more for less coverage and as a result we started seeing spiders inside. It also took me 30 minutes to cancel my account. I told the customer ********************** *** I wanted to cancel to which he proceeded to put me through a sales loop to retain me as a customer for 20 minutes. I was then put on hold for 2 minutes and it took a manager another 8 minutes to finally cancel my account. I want to be VERY clear, I stated MULTIPLE times that I wanted to cancel my account. I CANNOT say this enough times, DO NOT DO BUSINESS WITH SAELA!
  

  Saela Pest Control

  Date: 07/23/2025

  We sincerely apologize for the frustration you experienced with our sales approach, contract terms, and cancellation process. Your experience does not reflect the level of service we strive to provide, and we will be reviewing these areas to ensure improvements. Thank you for sharing your feedback, as it helps us identify where we need to do better.

• Review fromJohn R

  Date: 07/21/2025

  1 star
  While I don't have many complaints about the service other than that technicians struggled to go to my house and not my neighbors, my issues lie with the poor business practices displayed by Saela. 1. Scheduling: Saela gives little to no notice that they are coming and provide conflicting information as to whether you need to be present. I also had to explain numerous times that I did not sign up for a monthly service, but a quarterly one.2. In that same vein, if they come seemingly unscheduled it is nigh impossible to get them to leave.3. Payment: technicians will not allow you to inspect work prior to payment and instead harp on me not having a saved payment method. Given the unprompted visits and lack of work verification I refuse to have a payment method saved that could be erroneously charged.4. Cancellation: from the two phone calls it took to cancel my service I had to be rerouted multiple times and was bombarded with sales pitches at each stage. I reiterated multiple times exactly why I was cancelling (simply not needing service anymore). The attempts to prevent cancellation were repetitive and it is obvious the customer ********************** **** are reading from a rigid script as they only shallowly acknowledge your reasoning.I don't care how good the service might be if you make my life more frustrating in the process. I am happy to finally be rid of this company and hope this review can sway others to, at the very least, look into other options.
  

  Saela Pest Control

  Date: 07/23/2025

  We apologize for the frustrations you experienced with scheduling, payment, and cancellation. We recognize that better communication, clearer scheduling notices, and improved cancellation procedures are needed, and we are taking steps to address these concerns. It is never our intention to pressure customers or create inconvenience, and your feedback will be shared with our team to ensure improvements are made. Thank you for bringing this to our attention.

• Review fromSteven W

  Date: 07/17/2025

  1 star
  THIS COMPANY IS A SCAM. DO NOT HIRE THEM. HOW THEY ARE ALLOWED TO OPERATE IN ** IS BEYOND ME. THEY LIE ABOUT SERVICE, LOCK YOU INTO RECURRING CONTRACT, AND MAKE IT IMPOSSIBLE TO CANCEL.
  

  Saela Pest Control

  Date: 07/18/2025

  Thank you for sharing your feedback. Were truly sorry to hear about your experience and the frustration it has caused. At Saela, it is never our intention for a customer to feel misled or trapped in a contract.

  Our agreements are designed to be transparent, and we aim to clearly explain all terms, including recurring services and cancellation options, during the initial setup. If this was not your experience, we sincerely apologize.

  We would appreciate the opportunity to review your account and resolve any concerns, including addressing billing or cancellation issues promptly. Please contact us directly at **************, and a member of our management team will work with you to find a solution.

  Thank you for bringing this to our attention.

• Review fromChelsea W

  Date: 07/02/2025

  1 star
  If I could give negative stars, I would.This company has been dishonest and extremely difficult to deal with. The first salesperson came to my home, was very persistent, and assured me that the $49/month service would take care of my grasshopper problem. That turned out to be false the service only covers the area near the home, not the yard.A second rep came out and admitted the first had misled me. He said he'd provide a complimentary service to address the grasshoppers and had me sign paperwork. I later found out that I was unknowingly signed up for a second contract, bringing my total monthly cost to $150 for services I didnt even want.When I tried to cancel, I was told Id have to pay 50% of the remaining contract even though I was misled by two different reps. **** offered a small discount, but only if I stayed in the contract. I kept being told conflicting information. One rep said my final service would be in March and to call back after that. I spoke to ****** on March 12, who said they'd come out again the next day and that I needed to call after that service to cancel.Then in June, another service was performed without my authorization, and I received a bill. I had already removed my card because I didnt agree to further services. When I called to cancel, I was transferred multiple times, pitched new offers nearly 20 times, and told a manager would call me back which never *********** one point, they told me I still had another service left, contradicting everything Id previously been told. Ive paid almost a full year for services I never wanted, couldnt use, and repeatedly tried to cancel.Customer ********************** refused to take accountability, even after all the documented miscommunication and deception. I finally had to tell them not to step foot on my property again. This has been a nightmare to resolve.
  

  Saela Pest Control

  Date: 07/10/2025

  We are truly sorry to hear about your frustrating experience and the significant issues you've encountered with our services. This is certainly not the standard of customer care or transparency we aim to provide, and we understand your extreme disappointment.
  
  Thank you for bringing these concerns to our attention. We appreciate the opportunity to make this right and regain your trust.

• Review fromDee Ann G

  Date: 06/23/2025

  1 star
  ?? Warning About Saela Pest Control Dishonest Sales Tactics, Poor Service, and Terrible Customer Support I strongly advise anyone considering Saela Pest Control to think twice before signing up. When their sales *** came to my door, I explained that I had a poor experience with a company called Edge. What they didn't tell meand what I didnt find out until months lateris that Saela used to be Edge! That felt incredibly deceptive. Had I known, I would never have signed up.We were dealing with ants, spiders, and mice. Despite multiple service visits, none of the issues were resolved. I ended up purchasing my own pest control products and trapswhich finally workedunlike Saelas ineffective solutions.While they did offer to come out as often as needed, the fact remains: their service didnt work. When I called to cancel, I was hit with a $649.95 early termination feeeven though I had already paid $519.96. By my math, that should have left only $129.99 due. But then they suddenly claimed I still owed $389.97. Completely confusing and *************** make matters worse, I was in a serious car accident in September 2024, resulting in six fractured vertebrae. I was unable to work and told them I couldnt pay at that time. A manager called and kindly said they would write off the final $129.99, saying one less thing to worry about. I was grateful.But months later, Saela contacted me again saying the balance was not written off and sent it to collections. When I reminded them of the manager's call, they acted like they had no idea what I was talking about. Total lack of internal **************** summary:Misleading sales tactics Poor product effectiveness Unclear billing and contract terms Broken promises from management Uncompassionate and frustrating customer ********************** This has been a stressful and disappointing experience from start to finish. I do not recommend Saela to anyone. Steer clear.

• Review fromAnne T

  Date: 06/20/2025

  1 star
  ***** to ****** a contract. The company insisted they could not do it by email and needed to do it over the phone. An employee of Saela did call, but still would not cancel the contract. The person kept giving me the runaround about how he did not have enough information to verify my identity and, therefore, could not cancel. When I started getting angry and asking why this was so difficult, the employee accused me of yelling at him, and told me that I needed to act like an adult. Would he have said the same thing to a man? I doubt it. It turns out once someone actually looked at our contract, one which we never saw until we asked to cancel, by the way, it had already ended. No fees could be charged.Rude employees. Impossible to cancel contracts, even once they have supposedly ended. Avoid this company.

• Review fromAlice S

  Date: 06/18/2025

  1 star
  We signed up for mouse control. At first I had a good experience. They came and set up the traps and explained how it worked. They quickly caught the mice. Then they had a service to come back and check. They tried to also spray every time they came back. We asked them to not spray and to please note that going forward. The technician always agreed. But then they would come back and we had to remind them again when they tried to spray. This last time we werent home and they sprayed. Then I tried to cancel the service and its impossible. Dont sign up folks!
  

  Saela Pest Control

  Date: 06/20/2025

  Thank you for sharing your feedback. We're glad to hear that your initial experience with our mouse control service was positive and that our team was able to resolve the issue quickly. However, we're truly sorry to hear about the repeated concerns regarding the spraying and the difficulty you experienced when trying to cancel.

  This is not the experience we aim to provide. Your request to avoid spraying should have been clearly documented and honored on each visit, and we apologize for the oversight. We also regret that the cancellation process felt frustrating and thats not the level of service we strive to deliver.

  Wed like the opportunity to make this right and ensure your account is handled properly. Please reach out to us directly or email so we can resolve this matter to your satisfaction.

  Thank you again for your feedback as it helps us improve.

• Review fromSherrie L

  Date: 06/15/2025

  1 star
  This company lies to you about there service. Had them come out to do a prevented treatment. After they treated my rental ( one side) they said they do not do a one time service, and I need to sign up for 3 time service at $150.00 each, but because it was half a unit they dicounted it $30.00. each time. Now I have renters that moved in and they have ROACHES!!! Which that was what I was trying to prevent from happening. Saela said that I have the bacic treatment service. Saela said they have GERMAN ROACHES which the service I have doesnt treat for GERMAN ROACHES and for rhat kind of ***** its a ONE TIME treatment for $300.00. Saela didnt explain any of this at any point. When I called to explain this to them and ask for ALL my money back ( because the treatment they use didnt work. There response was, we did the treatment you signed up for. AM NOT HAPPY WITH THERE SERVICE OR CUSTOMER **********************!!!