Reviews

This profile includes reviews for Saela Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Saela Pest Control has 16 locations, listed below.

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  Saela Pest Control

  1290 Sandhill Rd Orem, UT 84058-7306

  
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  Saela Pest Control

  19231 36th Ave W Ste L Lynnwood, WA 98036

  
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  Saela Pest Control

  460 Metroplex Dr Suite 112 Nashville, TN 37211

  
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  Saela Pest Control

  6230 Merriam Dr Merriam, KS 66203

  
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  Saela Pest Control

  5342 Winner Rd Kansas City, MO 64127

  

Review Details

• Review fromDixie H

  Date: 10/07/2025

  1 star
  am absolutely furious with Saela Pest Control and their shady business practices. Their door-to-door salesman preyed on my vulnerable elderly mother-in-law, who lives alone and isn't always up to speed on these kinds of high-pressure sales tactics. He showed up uninvited, sweet-talked her into signing up for what he explicitly described as a comprehensive pest control plan that would cover rodents and cockroachesthe exact issues she was dealing with in her home.She's been faithfully paying for this "service" for nearly a year now, thinking her ***** problem was being handled. But today, we discovered the truth: Saela hasn't been treating for the specific type of roaches she has at all! Apparently, their basic plan doesn't cover it, and if she wants actual treatment, it's going to cost her an extra one-time fee plus an ongoing monthly charge on top of what she's already paying. This is blatant deceptionthey misled her into believing the plan she signed for would solve her pest issues, and now they're acting like it's her fault for not reading the fine print. This is not a small misunderstanding. Its a clear case of bait-and-switch.When we confronted them about the sales ***** misleading promises and demanded they fix their mistakemaybe by honoring what was verbally agreed upon or at least offering a refundthey flat-out refused. No accountability, no apologies, just excuses and upselling. It's disgusting how they target seniors like this, exploiting trust to lock people into contracts that don't deliver. Avoid Saela at all costs; there are plenty of honest pest control companies out there that won't pull this kind of scam.I have read numerous other complaints from individuals who get conned into this service, and its happened too many times to count. I have already reached out to one of our news stations investigative departments, I am calling the attorney general consumer protection division in the morning, and potentially legal action. STAY AWAY!
  

  Saela Pest Control

  Date: 10/10/2025

  Thank you for taking the time to share your feedback. Were truly sorry to hear about your concerns with the service agreement and want to clarify how our contracts work. Our goal is always to be upfront and transparent, and it sounds like we fell short in clearly explaining the details in your case. However, we understand how this could have been confusing if it wasnt explained clearly at the time of sign-up. We never want a customer to feel misled. Your peace of mind is our top priority and we are committed to delivering a world-class experience to all of our customers. We will have someone from the local management team reach out to see how we can take care or you and your mother-in-law, and get her the service she needs. Thank you again for taking the time to provide this valued feedback. Well use your feedback to improve our communication, and customer experience going forward.

• Review fromRick J

  Date: 10/06/2025

  1 star
  Signed a contract in April, immediately started getting more bugs than we've EVER seen & we've lived here for 6 years. The cancellation process is grueling, as the company seems to want to tell you anything to possibly keep your business, but their product is trash. After our VERY FIRST spray, I genuinely questioned whether or not they were using pheromones instead of repellent. THAT'S HOW MANY BUGS WE HAD IN OUR HOUSE. Do not sign any contract with Saela, their product is garbage & attracted even more bugs into our home, PLUS they have an outrageous cancellation fee which makes you pay the rest of the contract. I honestly wouldn't be surprised if they have a terrible product on purpose to get you locked into an 18 month contract. They're only coming for your money, do not trust them.

• Review fromBrad Y

  Date: 09/24/2025

  1 star
  The service is fine but the contract they have you sign is very deceptive, youre under contract for 24 months. I called for spraying for spring ants, I signed for that service but got fleas, mosquitoes, and other critters without anyone explaining that I was get all services and for a contract of 24 months that you cant cancel. Youre under contract for a full 24 months. Very deceptive !!!!!!
  

  Saela Pest Control

  Date: 09/25/2025

  Thank you for taking the time to share your feedback. Were truly sorry to hear about your concerns with the service agreement and want to clarify how our contracts work. Our goal is always to be upfront and transparent, and it sounds like we fell short in clearly explaining the details in your case.Our agreements are designed to cover a full range of seasonal pests so that youre protected year-round, not just from ants in the spring. However, we understand how this could have been confusing if it wasnt explained clearly at the time of sign-up. We never want a customer to feel ********** appreciate the opportunity to review your account directly and work with you on a resolution. Please reach out to our customer care team, and well make sure your concerns are addressed promptly.Thank you again for bringing this to our attention. Well use your feedback to improve our communication going forward.

• Review fromEric H

  Date: 09/11/2025

  1 star
  Do not sign up with them. I would give a zero rating if I could. I am no longer under contract and called to cancel the service.I had to ask the first ****** 5 times to cancel before I asked to talk to a manager. I was then asked for my account number which I did not have as I was walking.When I got home and called back I asked them to cancel and the ****** then started with the whole sales pitch again then said they would have to transfer me to a manger.That ****** again tried to dissuade me and actually said I might end up with rodent issues (ants were the problem). I asked her to cancel and she started to read the script again after my third request to cancel asking her if she could help me as I was the customer she finally agreed. I was put on hold and 10 minutes later was ************** time wasted was and hour and a half including waiting for call back.On a positive note the local ****** they sent out was great as was the local ****** I used to be able to contact.

• Review fromSusan B

  Date: 09/08/2025

  1 star
  Don't believe their sales people or their service people. They promise - and it sounds good, but they just say what they think you want to hear. They come do a service and claim to cover everything, but they don't and then they leave after only 10 minutes. Don't sign anything or you will be in for a long, expensive contract!

• Review fromJohn H

  Date: 08/27/2025

  1 star
  Saela - Don't Do IT - you wanna fire Saela - it'll cost you. ******** ******** ********

• Review fromRobin H

  Date: 08/23/2025

  1 star
  They are the worst. They lie about there services and then they dont do it. They get you to sign a contract with no way of getting out of it. I highly advise you not to us them.
  

  Saela Pest Control

  Date: 08/25/2025

  Were sorry to hear about your experience and appreciate you sharing your concerns. We never want our customers to feel misled or dissatisfied with their service. Our goal is to be clear and transparent in our agreements and to provide the level of service we commit to. Wed like the opportunity to review your account, address the issues youve raised, and work toward a resolution. Please contact our customer care team directly so we can make this right.

• Review fromElizabeth W

  Date: 08/16/2025

  1 star
  Very deceptive business practices designed to get you to unknowingly agree to subscription services and make it very hard to cancel. I cancelled and refused service, called and the kept charging my card. Called again as they said you could only cancel in the phone and spoke to 3 people and asked for confirmation of the cancellation. I received an email saying they could not process the cancellation.

• Review fromAmber B

  Date: 08/12/2025

  1 star
  Words cannot express how disgusted I am at this company. I was accosted by one of their door-to-door salesmen, despite having a No Soliciting sign on my door. After listening to his lengthy sales pitch, I politely declined the offer of service. The salesman refused to take no for an answer, and continued to BULLY me to try to get me locked into a contact. I kid you not when I say I told him no at least 6 times. My husband finally had to slam the door in the jerks face to get him to leave us alone and respect our time and to take no for an answer. The only way I see people doing business with this company is if they were bullied into it and said yes just to get the rude salesmen off their backs. DO NOT OPEN THE DOOR TO THESE PEOPLE. EVER.
  

  Saela Pest Control

  Date: 08/13/2025

  Were very sorry to hear about your experience. We expect our representatives to always respect No Soliciting signs, to honor a customers wishes immediately, and to conduct themselves in a courteous, professional manner. What youve described is not the way we do business or the behavior we train for, and we take these concerns seriously. We have addressed this matter with the appropriate team to ensure it does not happen again. Thank you for bringing this to our attention.

• Review fromEliza B

  Date: 08/10/2025

  1 star
  Predatory and Dishonest Practices Beware!I was very clear with the salesperson that I only wantedand could only afforda one-time service. My husband had just passed away, my finances had doubled overnight, and I explained this in detail. The representative was polite at first, but I was tricked into signing a two-year contract I never wanted and didnt realize I had agreed to.When I finally managed to cancel, I was hit with a $900 cancellation fee for absolutely nothing other than ending the unwanted service. Their contract is designed to be nearly impossible to escape.THIS COMPANY PREYS ON VULNERABLE PEOPLE AND USES DECEPTIVE SALES TACTICS. AVOID THEM AT ALL COSTS.
  

  Saela Pest Control

  Date: 08/12/2025

  We are truly sorry to hear about your experience and the difficult circumstances you were facing at the time of your service agreement. We take concerns about clear communication and transparency very seriously, and its never our intention for a customer to feel misled or pressured into a contract they did not want. We would like to review your account in detail to better understand what happened and see if we can make things right. Please contact our customer care team so we can work toward a resolution directly with you. Thank you.