Complaints

This profile includes complaints for Saela Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Saela Pest Control has 17 locations, listed below.

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  Saela Pest Control

  1290 Sandhill Rd Orem, UT 84058-7306

  
• 

  Saela Pest Control

  460 Metroplex Dr Suite 112 Nashville, TN 37211

  
• 

  Saela Pest Control

  6230 Merriam Dr Merriam, KS 66203

  
• 

  Saela Pest Control

  5342 Winner Rd Kansas City, MO 64127

  
• 

  Saela Pest Control

  372 Mountain View Rd Unit 15 Berthoud, CO 80513

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Saela Pest Control services. The salesman said that they would replace all 56 rodent control boxes I had in my backyard. Instead, they only brought one. I called the call center four times requesting that the services promised be provided. I was always told that a manager would give me a call. I received no calls. On my fifth calls. I was finally routed to a manager at their corporate headquarters who promised that the local manager would come out between 2 PM and 6 PM The following day. They never came. I received no calls. Now, even though they did not provide the services promised, they want to charge me $1420.50 which represents 50% of the contract I signed.

  

  Business Response

  Date: 08/15/2024

  Thank you for the opportunity to review and improve our customer **********************.  We have spoken directly to the customer and resolved this matter. 

  Customer Answer

  Date: 08/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company agreed they over promised and under delivered. They refunded the balance of my contract. Thanks to *****, manager of the Fort ******* office, For coordinating the refund.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "I called to cancel my service, but they wouldn't do it. I spent 10 minutes repeatedly asking to cancel, but the representative kept trying to sell me discounts or different services. Despite asking at least 10 times to just cancel my accountwhich has no balancethey refused. Finally, they said I needed to speak to a supervisor. After being on hold for another 10 minutes, I hung up. In total, I spent 20 minutes and still couldn't get my account canceled. I've also emailed and chatted with customer support, but they insisted that I need to call to cancel. I just want my service canceled."

  

  Business Response

  Date: 08/15/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. Your account has been canceled. If there is anything we can do in the future to keep your home pest-free, please give our office a call at **************.

• Initial Complaint

  Date:08/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a No Soliciting sign CLEARLY posted right outside my front door, due to the fact that we have a newborn baby and my wife is sick and often rests during the day. This evening at around 4:30 a slim blonde guy, early 20s, came to our door and rang the doorbell, then knocked on the door, then rang the doorbell AGAIN. When I finally opened a window to talk to him, he launched into a sales pitch, and when I asked him if he'd seen the sign, he acknowledged that he had, but claimed that "this isn't solicitation," then went right back into his pitch. I told him not one, not two, but THREE TIMES that I wasn't interested before finally closing the window while he was still talking. I find this behavior presumptuous and RUDE, not to mention disruptive--my previously sleeping baby is still awake and crying as I write this. I called them, but they are conveniently "closed," an hour before their posted close of business. I see on BBB and on Yelp that dozens of people have had the same complaint against this company--what will it take for them to stop harassing homeowners?

  

  Business Response

  Date: 08/14/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will make sure to handle this appropriately and not solicit when a sign is up. If there is anything we can do in the future to keep your home pest-free, please give our office a call at **************.

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 22109531
  
  I am rejecting this response because:
  This boilerplate response seems similar to the many, MANY other complaints about this exact issue on BBB, Yelp, etc. It seems to me like you guys keep doing the same thing while issuing cursory apologies to avoid any real consequences.

  What makes me think this apology is any different than the dozens if not hundreds of other phony reassurances youve offered? Why should I (or the BBB, or your other potential customers) believe you this time?

  I would like to see evidence of disciplinary action taken against the offending employee, as well as evidence that your aggressive door-to-door sales policy has ACTUALLY changed.

  Thank you.
  
  *********************

• Initial Complaint

  Date:08/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 15th, a Saela Pest Control salesman came to my mother's house. My mother lives in a gated community and solicitations by vendors are not allowed. Therefore, the salesman sneaked into the neighborhood uninvited. He went door to door within the community. His pitch was that the Company's pest control would eliminate all pest problems. When my mom expressed a small bit of interest in learning more about the Company's product, he became very aggressive. At the end of the day, he convinced an 83 year old lady to purchase an 18 month contract for the service and product. The Company came out and sprayed the product around the house and charged my mother $129 for the first service call. She was told that they would come out quarterly for additional product spraying. Approximately 2 weeks after the first spray, my mother noticed no decrease in bugs around the house--in other words, the product was not effective. She called and asked them to return to the house to spray again. Despite telling her initially that any interim service calls would be free, she was informed that there would be a charge for all additional service calls. Given the ineffectiveness of the product, and the increasing cost, she asked to cancel the service and to be let out of the contract. Shortly after requesting the cancellation, her credit card was charged the full value of the contract--$540. Furthermore, the company stated that no pest control product is effective with one spraying (which is not what she was told when they were aggressively trying to get her to sign the contract). This product does not work and this company is set up to scam customers. This ********************** should not be allowed to continue to operate.

  

  Business Response

  Date: 08/15/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We have no record of account with the information provided. You mentioned your mother is the customer with **********************. Can you please provide this information so we can assist. 

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 22108353
  
  I am rejecting this response because:  The complaint was not resolved.

  The customer information that the business requested is as follows:

  Customer Last Name:  ******; 

  Customer Address:  ********************************************

  Customer ID:  *******

  Please let me know if the business needs any additional information in order to satisfy this complaint.

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/20/2024

  Thank you for the additional information. Again, we sincerely apologize for the frustration and inconvenience you've experienced with our company. We have gone ahead and processed a refund as well as cancelled out the account. We apologize if we fell short of your expectations in this instance. Your feedback will help us improve our services and processes. Thank you. 
  
  

• Initial Complaint

  Date:08/06/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-6-2024 ~5:20pm a Saela sales rep disregarded our No Solicitation sign and rang our bell. This is the second sales rep in two weeks to visit our home and ignore our sign. The first rep who came out last week was very flippant and rude. He admitted he saw the sign but knocked anyway, giving a lame excuse of "thought it was from a previous owner". That isn't a valid defense. If the sign exists, you must obey it. Despite that, he continued to try to sell me even after it was clear he was not welcome on my property.Saela must immediately and permanently stop sending sales reps. I am not now, nor will I ever be interested in Saela's services. The first sales rep guaranteed that the second he ignored the sign.

  

  Business Response

  Date: 08/14/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will make sure to handle this appropriately and not solicit when a sign is up. If there is anything we can do in the future to keep your home pest-free, please give our office a call at **************.

  Customer Answer

  Date: 08/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had issues with this company overcharging me on there first visit received the overcharge back to my account then they charge me for services that were not performed, this company is the worst customer ********************** experience in my lifetime I told them after the first incident they did not have authorization to go in my account without my consent I cancelled all future technician work from them I've had the service 2 week and I'm being charged additional fees I didn't agree to

  

  Business Response

  Date: 08/12/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. At this point your account is canceled out and we will continue to work on improving our services. If you have any further concerns, you may contact the office at ************.

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/01/2024 Saela Pest Control violates Consumer Rights Regulations, has aggressive and shady sales tactics designed to confuse and pressure consumers into unnecessary upsales, and has dishonest customer **********************. This ********************** makes it near impossible to cancel service accounts and drags out the process to do so. I was passed to multiple customer ********************** representatives each stating they could not cancel my service and there was no one I could be transferred to that could do so.

  

  Business Response

  Date: 08/09/2024

  Thank you for the opportunity to review and improve our customer **********************.  We have spoken directly to the customer and resolved this matter. 

  Customer Answer

  Date: 08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Writing to file a complaint on behalf of the entire city of **********, **. Saela Pest control has been repeatedly knocking on doors that have already refused their services including our home, refusing to leave our property, ignoring no soliciting signs and outright lying about their services and products offered and their costs. Our entire neighborhood and now other in the city have all been dealing with the same issues and same sales tactics. This has gotten to the pojnt where it has to be a violation of UDAAP and completely illegal. Saela Pest Control should be punished for their business tactics and obvious training for their sales department.

  

  Business Response

  Date: 08/05/2024

  Thank you for the opportunity to review and improve our customer **********************.  We have reached out directly to the customer and resolved this matter. If you have any further concerns, you may contact the office at ************.

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22075614
  
  I am rejecting this response because:
  

  This issue is not resolved. Salesman have been entering peoples homes and backyards without permission. Adjust your training policies.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/12/2024

  We have continued to reach out via phone to discuss any issues or concerns that you may have and have not been able to connect. Thank you again for your response. We have addressed this issue with this individual as well as with the team and will continue to improve our training policies. Once again, we sincerely apologize for the frustration and inconvenience you've experienced with our company. If you have any further concerns, you may contact the office at ************ or let us know a good time that you are available so we can connect. 
  
  

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by a salesman for the pest company in June. I had explained to him I already had a pest company and he started to point out spots in my yard that needed to be taken care of explaining that my current company wasnt cutting it. He told me he could easily get me out of my contract if I were to switch to his company. He wrote up an email for me had me send it to my old company and told me they couldnt continue to charge me. He then ensured that I could cancel at anytime with them. I was worried about signing a new contract due to us moving not even half way through the 12 month contract. He said I could absolutely cancel at anytime free of charge. He then quoted me a price that was half of what I originally paying showing me the full price at 159 but told me on special right now only for 100 every quarter. They came back within a month to my house charged me the full 159 plus tax and refused to let me cancel when I called to request termination of my contract. I feel like they use slimy sales tactics telling you whatever you want to hear to get you to sign with them. Meanwhile Im being harassed by my old pest company still. The email that was generated for me to send didnt do anything to help me switch over to them. I have been with this company for one month and they have already gotten $300 out of me and requesting $400 more just to cancel when I was promised I could get out of my contract at anytime.

  

  Business Response

  Date: 08/06/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with Saela Pest Control. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. We will continue to work on improving our services. We have reached out to work with you on your requests and this issue should now be resolved. Sorry again for any issues that you experienced.

• Initial Complaint

  Date:07/26/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saela Pest Control fraudulently signed a contract with my name for monthly pest control services and they charged me $119 for services I never requested or contracted for. I have attempted to resolve this issue with them and they are refusing. They continue to come out to my property to perform services I did not request.

  

  Business Response

  Date: 08/05/2024

  We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We have closed out your account and at this time you have a $0 balance. If you have any further concerns, you may contact the office at ************.

  Customer Answer

  Date: 08/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************