Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hawx Services, LLC has 19 locations, listed below.

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• 

  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Services, LLC

  5602 Elmwood Ave Ste 208 Indianapolis, IN 46203

  
• 

  Hawx Services, LLC

  5100 Reagan Dr Ste 12 Charlotte, NC 28206

• 

  Hawx Pest Control

  701 E Plano Pkwy STE 500 Plano, TX 75074

  
• 

  Hawx Services LLC

  2850 S 36th St # A9 Phoenix, AZ 85034

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 28, 2023 a salesman on a hoverboard approached me at my home regarding pest service. He quoted me $59.00 a QUARTER. The next day he came to my home with the service tech. After they started the service he mentioned to me in passing that I would be charged $59.00 a MONTH. I was very upset and told him that it was not what he said the day before and that I am a senior on a fixed income and cannot afford that. He got his Supervisor Darryl on the phone. We negotiated the price down to $30.00 a month. On July 28, 2023 I was charged $59.00 out of my bank account. I phoned the company on July 31, 2023 and spoke to a Customer service representative who informed me that no one can negotiate a price that low. I requested a supervisor call back. Two days later a “supervisor “ called me back and I explained everything again. He had no idea who Darryl was or how he could agree to such a low price. He said he would get back to me. He never did. At this point I am very upset and want to cancel this service WITHOUT paying an early termination fee. This is not the way to treat customers.

  

  Business Response

  Date: 08/07/2023

  Dear ********,
  
  We do apologize for the confusion. The branch manager did approve and change the monthly payments to $30. We had also given a $50 credit towards the next payments. We do apologize for any inconvenience this may have caused you. If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 08/14/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:08/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started my service with hawx in April and they have only came out once sense i had them and that time was when i initially started 4/29 and i even had planned for a tech to come inside my home and the guy never showed up he marked it as if he completed the service and how i know is because i received an text message saying he completed the service and did not and when i called to speak to someone no answer and it is August now and still no one has showed up or called me i been paying $65/month and have not received any type of pest control i have been MY OWN PEST CONTROL PROVIDER AND THIS IS UNACCEPTABLE FOR A COMPANY THAT SAY THEY ARE THE LEADING PEST CONTROL COMPANY

  

  Business Response

  Date: 08/07/2023

  Dear ********,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account we can remove the outstanding balance. To rectify the situation we will close out the account without the early termination fee. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2 Aug 2023 a solicitor came to my house to sell me a pest control service for $50 a month. He told me I would be emailed a copy of my contract. I have yet to receive the contract, I was charged $55 and have not heard from the company to even schedule a service. I think this is by design to let the time frame for cancelation EXPIRE and this business is a Scam. PLEASE cancel my service and charge me no more! Tried to call held for 25min and they haven't called me back as promised.

  

  Business Response

  Date: 08/07/2023

  Dear ******,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account you are within the three day time frame. We have refunded the payment made, please keep in mind it could take five to seven business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 08/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 2, 2023 we had ******* hoverboard to our front door trying to get us to start pest control. I asked for a card or a business phone number I could call & talk to my fianc. He could only provide me with a personal phone number ?? a few hours later we get a notification on our camera of them walking around our front porch looking into things (which they wouldn't admit what they were looking for). At 9:30pm ******* & a co worker show up at our front door AGAIN trying to sell us pest control. My fianc agreed & signed up to pay $50 a month for quarterly spray. We were told on August 4, 2023 we would receive our first spray around 4-8pm. My fianc found awful reviews & went to cancel his "subscription". Once he did that he saw we were never even scheduled for a spray on August 4, we had an assessment scheduled for August 5 that was NEVER talked about. Once he called to cancel it was an automated phone call so it kept hanging up on ******** wasn't able to get through to a person. He had to cancel his card to get it to cancel. It's sad to see these door knockers harassing home owners & priding themselves on a scam.

  

  Business Response

  Date: 08/07/2023

  Dear **********,
  We do apologize for any inconvenience this may have caused you. This is not how we conduct our business. We will need more information to locate your account so we can close out your account. Once again we apologize for any inconvenience this may have caused you? If you have any other questions or concerns please give us a call ************.
  Thank you,
  The Hawx Team
  
  

• Initial Complaint

  Date:08/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancel my service immediately with No early termination Fee. My account #****** I have filed a claim for same issue on 7/14. They emailed back to meWe are sending this message to inform you that your account has been closed per your request. You will not receive any further services from us. on 7/20. But I have received the bill again today! I emailed back them to proof they have canceled my service on 7/20, then they send me We received notification that you would like to cancel your services with us. A Hawx Account Specialist will be reaching out to further assist you. If we are unable to contact you, we will cancel your account and charge any applicable early termination fees. this is ridiculous, my service should have been canceled on 7/20. And their account specialist never contact me, everybody knows, but they never pick up their phone. They never call back our phone call. I have called their customer service today, She told me my account is still active. She can not do anything about it even though she found their 7/20 confirmed cancel email. She transferred my phone call to their account specialist. NO body answer my phone!I will not pay any ***** this company! Theyre using false information to sell their services! Payment information not like they said quarterly payment, it is Monthly payment! Service is not good like they said! They only want money!Cancel my service with no early penalty fee!

  

  Business Response

  Date: 08/07/2023

  Dear *****,
  
  We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email. It was viewed multiple times on June 13. In the agreement it explains the monthly fee and by initialing the agreement you are allowing the monthly fee to be automatically withdrawn. We will not be able to refund any of the charges made. To rectify the situation we will close out the account without the early termination fee. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team
  
  

  Customer Answer

  Date: 08/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. One thing I need to clarify:  the first charge $49.99 6/13 is correct ( I only agreed that one charge). For the recent charge (8/4) $74.99 should not be in my account. I have disputed $74.99 with my credit card company on 8/5. 
   
  Sincerely,
  
  *******************

  Customer Answer

  Date: 08/18/2023

   
  Complaint: 20425523
  
  I am rejecting this response because:

  I want to request reopening of the complaint case ID ******** and complaint ID ********.

   

  They only closed my account, still have $100.74 in my account, they want me to pay them with no service ($49.99 for July 13 charge, other fee $50.74 is chargeback fee), Please see case ID ******** for the details. False information to sell their service.

  
  

  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 08/18/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. After reviewing your account further it looks like we will be able to remove the remaining balance of $100.74.  Your account is closed and you will no longer receive services.   If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 08/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A technician knocked on my door in June 2023, and offered me the package providing all the pest control services, and I will only be charged $50.00 EVERY QUARTER. They're trying to charge me in July 2023 which I didn't agree to. I tried calling them with my number, but I was left waiting on the phone with their answering machine for an hour. I used another phone to call and surprisingly, I got connected to a customer service agent! What's with the current customer number not being able to reach? I asked the agent to cancel my service because I don't agree that they're not honoring their words, and she told me she couldn't do it. She said she could process my July payment if I wanted to. That's odd. She ended up putting me on hold again and after another hour of waiting, HAWX HUNG UP ON ME! I just want to cancel the service. Why is it so hard????

  

  Business Response

  Date: 08/07/2023

  Dear ****,
  
  We do apologize for the confusion. Upon signing the agreement, you had received a copy of the service agreement in an email. It was viewed multiple times on June 23. In the agreement it explains the monthly fee and by initialing the agreement you are allowing the monthly fee to be automatically withdrawn. To rectify the situation we will close out the account without the early termination fee. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team
  
  

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were told the service included mosquito treatment. They have not treated for mosquitos. We have tried multiple (10 or more) times to call the business number only to sit on hold then be disconnected. We want to cancel and be reimbursed from the the second month of service (3 months).

  

  Business Response

  Date: 08/07/2023

  Dear ******,
  
  We do apologize for any inconvenience this may have caused you. After reviewing your account it looks like you have signed up for the general pest service, and that does not include the mosquitos. We do apologize for the confusion.  We will not be able to refund the charges, the payments paid will cover the one time service. To rectify the situation we will close out the account without the early termination fee.  If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just want to cancel my agreement. They never answer their phone and am kept on hold for long periods of time. I've tried their call back option which states "We offer a call back option and will call back in the order received" but it's been hours?!?! Like many people here I was told that it was a quarterly payment but later saw i was charged monthly rather then quarterly. I didnt want to take the cancelation fee hit so I just kept it for the year. Im done with the year so I just want to cancel. Please call me ###-###-####

  

  Business Response

  Date: 08/07/2023

  Dear ******, 
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year.  After reviewing your account it looks like you have fulfilled the agreement. We have closed your account and you will no longer be receiving services.  If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team
  
  

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed several charges on my bank account where there was no service completed. I reached out to Hawx 3 times, two in which I waited over 30 minutes on the phone for a representative. After I got a hold of a representative, he reviewed my account then apologized for nobody coming out to service my home and that a refund would be issued. This was in June. I still have not been refunded. I was last serviced on 3/27/23. I was billed $85 on 3/1 for that service but was also charged 3/29 for April, 5/1 for May, and 5/30 for June all in which nobody came to the home in those months.

  

  Business Response

  Date: 08/07/2023

  Dear ******,
  
  We do apologize for any inconvenience this may have caused you.  This is our busiest time of the year. You were previously credited $92 to your account  to take care of the missed appointments. After reviewing your account it looks like we will be able to refund you the $92 for the remaining missed services.   Please keep in mind it could take seven to ten business days to reach your account.  We will close your account and you will no longer be receiving services. If you have any other questions or concerns please give us a call at ###-###-####.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 08/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I was charged more than what the business is refunding me. The representative I spoke to had said $255 would be refunded, not $92. The last service issued was on 3/27 which I paid on 3/1.

  
  I continued to get charged, however no service was conducted in April, May or June for my payments made on 3/29 for April, 5/1 for May and 5/30 for June (as shown in screenshots) in which I paid a total amount of $255.

  
  
  
  Sincerely,
  
  
  
  ****** *******

  

  Business Response

  Date: 08/08/2023

  Dear ******,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year.  After reviewing your account it looks like you have fulfilled the agreement. If we refund any more, your account will be subject to the early termination fees.  We do apologize for the missed services. We have closed your account and you will no longer be receiving services.  If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:08/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I engaged Hawx beginning of June for general pest control and outdoor services. I was under the impression I paid monthly and received services monthly. Today I was informed the general pest control service would be received quarterly and the outdoor service only 7 times per year. Accordingly I called to cancel (spending 45 min on hold) and was told I would have to pay a $199 cancellation fee on each service. Given the misleading sales tactics used here I respectfully requested these fees to be waived; they refused. I am therefore filing this complaint to get this matter resolved with the fees being waived.

  

  Business Response

  Date: 08/07/2023

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. This is our busiest time of the year. Upon signing the agreement, you had received a copy of the service agreements in an email. It was viewed on June 12. In the agreement it explains the monthly fee and shows the months the services will take place. To rectify the situation we will close out the account without the early termination fee.  If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 08/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, provided that the $199 early cancellation fees on the 2 services are both waived.
  
  Sincerely,
  
  *****************************