Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Services, LLC

  550 S Depot Dr Unit 1 Farr West, UT 84404-1312

  
• 

  Hawx Services, LLC

  3201 Atlanta Industrial Pkwy NW Ste 303 Atlanta, GA 30331

  
• 

  Hawx Services, LLC

  5100 Reagan Dr Ste 12 Charlotte, NC 28206

• 

  Hawx Smart Pest Control

  475 Metroplex Drive, Unit 110 Nashville, TN 37211

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not recall the exact date of the but around mid June. This case is very simple. I was outside doing yard work when a Hawx Salesman came by and I told him from the beginning that I wasn't that interested in the service.
  
  The salesmen really wanted the sale and said that he would pay for the first pest spray. I told him I wasn't going to give him my credit card as I really didn't want the service to begin with. I told him I would take the 1 time spray and sign up for the monthly service if I noticed a difference. He agreed and didn't mention a single thing about this actually being the monthly service as well as a 12 month contract or that I would be responsible for any payments after the first month. He then used HIS credit card to sign up for what I thought was going to be a one time service.
  
  I shrugged it off and was happy to get a free spray until I started getting emails and calls about payments. The best "proof" I have is that the card that was used was his credit card and has no link to myself whatsoever. I would be happy to provide all my past and current credit cards to confirm this. I think this helps prove that I really didn't have any interest in a 12 month contract and that he lied to me about any responsibility I had after the one time I was expecting them to come by to spray.
  
  I tried to call their office and explain the situation, but they did what most companies probably do and said....well even though he may have lied you did get an email with the contract. The problem with this is the fact that I wasn't aware it was a 12 month contract because the salesman lied to me about it. I could care less that its $40 a month charge. Its the simple fact that I was lied to and refuse to pay a company that still wants to charge me for it. All I wanted was for them to say "We understand the situation and with terminate the contract." Unfortunately, here we are and I feel I need to do this to make sure I protect myself in some manner.

  

  Business Response

  Date: 07/31/2025

  Dear ****,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion it may have caused.
  We have reviewed your account and removed the outstanding balance. Your account is now closed and reflects a zero balance.
  If you have any further questions or concerns, please don’t hesitate to contact us at ************. We’re happy to assist you.
  Sincerely,
  The Hawx Team

  Customer Answer

  Date: 07/31/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23681845, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:07/29/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I very kind college kid was working door to door in the summer heat and did not explain the terms of service what-so-ever or that I would be charged a cancellation fee for services. Further, there was zero evidence of performance of services. After the first "service", I specifically asked for ant treatment, and there was a massive ant mound three feet away from our back door that was not treated. I immediately complained and received ZERO correspondence on my disapproval of service. Further, I tried to cancel this service and received a refund and was met with rude customer support personnel after rude customer support personnel. The terms were not explained and service was not provided. I'm demanding refund and cancellation of services and will not accept being charged a termination fee.

  

  Business Response

  Date: 07/29/2025

  Dear ****, 

  Thank you for reaching out, and we apologize for any inconvenience. Upon signing your agreement, a copy of the signed agreement was immediately emailed to you for your review. This contained details of the monthly payments, quarterly/seasonal services, complimentary Warranty Services in between full services if needed, and the early termination fee if cancelled prior to the end of the initial year term.

  We have no record of a request for an additional service after your initial service on June 2, 2025. Indeed, we have no record of contact from you until July 29, 2025 where you called requesting to cancel, but ended the call after the early termination fee was mentioned. 

  We would be happy to close your account if that is your wish, and will apply the early termination fee per the terms of your signed agreement. If however, you would like to keep your account open, and receive service, we would be happy to get you scheduled as quickly as possible. 

  To close or schedule your account, or with any further questions or concerns, please call our office at (**** ******** Monday-Friday 8AM-5PM. 

  Thank you, 
  Hawx Pest Control
  

  
  

  Customer Answer

  Date: 07/30/2025

  
  
  Complaint: 23669581
  
  
  
  I am rejecting this response because:

  I want to be clear in writing and maintain a chain of communication that at the end of this 12 month contract, I DO NOT want to renew. I wish to terminate my account with Hawx and have all information removed from your database. I will continue my service with Hawx until I reach the end of the contract. At the end of that contract, I DO NOT wish to use your service any further and expect all information to be removed including my account, personal information, and cards. 

  
  Sincerely,
  
  
  
  **** *********

  

  Business Response

  Date: 07/30/2025

  Dear ****, 

  Thank you again for reaching out, and we’re glad you are choosing to remain a customer of Hawx! We have received this request, however, per the terms of your agreement, we are not able to pre-cancel accounts prior to the expiration of the initial year term. Please contact our office at that time to close your account. 

  We have scheduled you for a complimentary Warranty Service on Tuesday August 5, 2025 with a 30 minute call ahead.

  If you have any further questions or concerns, please do not hesitate to contact us at (**** ******** Monday-Friday 8AM-5PM.

  Thank you,
  Hawx Pest Control
  

  
  

  Customer Answer

  Date: 07/30/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23669581, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *********

• Initial Complaint

  Date:07/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hawx Pest Control’s deceptive contracts and broken promises make it a nightmare. They lured me into a 12-month contract they didn’t disclose, then refused to cancel despite complaints to managers and the BBB. Their promised $39.99 credits for two months never appeared—a clear bait-and-switch. The cancellation process was grueling, and after assuring me my account was clear, they charged me another $39.99 four days later. Their service barely handled ants and spiders, far worse than Orkin. Hawx thrives on misleading customers and dodging accountability. I can’t recommend them—avoid at all costs. I’m still waiting for my $39.99 refund, but I’m not hopeful. This was the most frustrating contract experience I’ve ever had.

  

  Business Response

  Date: 07/29/2025

  Dear *****,

  Thank you for reaching out, and we apologize for any inconvenience. Upon signing your original agreement, as well as the extension or addendum of that agreement, copies were sent to you for your review. 

  As mentioned in your last complaint on this platform, we advised the original $80 credit was applied due to you choosing to remain a customer. If you instead wished to cancel, we could remove that credit, and apply the early termination fee per the terms of your signed agreement, and addendum. As we didn’t hear back from you, and you continued to accept services, the credits remained, and your account remained open. 

  Also, another credit has since been applied to your account, and we have applied the promised refund for the May 30, 2025 payment on July 25, 2025. Please allow up to 7-10 business days for that to reflect back to your payment method. Your account is closed, there will be no further services. 

  If you have any further questions, concerns, or wish to discuss your account further, please feel free to call our office at (**** ******** Monday-Friday 8AM-5PM.

  Thank you, 
  Hawx Pest Control
  
  

  
  

• Initial Complaint

  Date:07/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Hawx pest control to cancel my termite service and they transfered me until I was disconnected. It's a stereotypical move that's happened to me 4 times in the past 90 minutes. I am not under contract for termites, so there is no need for me to have to fight to cancel a $20/month service.

  

  Business Response

  Date: 07/29/2025

  Dear ******, 

  Thank you for reaching out, and we apologize for the inconvenience. Your Termite Protection Service has been discontinued per your request. You will not continue to receive any services associated with that portion of your account. As a reminder, your General Pest Control Service is still active. 

  We will return to your home on Thursday July 31, 2025 to collect all remaining bait from the termite stations. After we retrieve the bait, your home will no longer be protected from subterranean termites.

  If you have any further questions or you wish to receive Termite Protection services again in the future, please call us at ***** ********* Our office is open Monday through Friday from 8 AM to 5 PM.

  Thank you,
  Hawx Pest Control
  

  
  

  Customer Answer

  Date: 07/29/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23665122, and find that this resolution is satisfactory to me. Thank you.
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:07/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesman came to my door June 26, 2025 to sell me services. I asked about being in a contract and he stated that it was for a year, but if I wanted to cancel within that year to let him know and he would knock the price of the cancellation fee down to $100. The salesman explained the services that would be performed by the company and promised I would be happy with the end result. The technician came to my house to complete services. After the technician left my house, I noticed spider egg sacks still present outside and spiderwebs in the garage. I sent pictures to the salesman with a message that I was not happy with the services because the work was not completed as agreed. The salesman apologized and stated he would contact the office and ensure they sent someone to correct the issues. After three weeks with no communication from the company, I reached out to cancel the account and was told that I would have to pay a $199 cancellation fee. I explained that the services were not performed as agreed and was offered additional services. I declined additional services because the first services I paid for were never completed. I contacted the salesman directly again explaining in detail that I was not happy and why. He conference called with the Office Manager who took responsibility for not returning to complete the work, but still wanted to charge $199 cancellation fee. By the end of the conversation, we agreed to cancel the account with no cancellation fee because the services paid for and promised were not completed. Two days ago I received a bill for $199 cancellation fee. I've reached back out to the salesman with no response. This company has failed to provide promised services with deceptive sales tactics in order to receive monies for cancellation fees without rendering proper services agreed to in the initial contract, and did not honor the agreement we made on the conference call by cancelling the account with no cancellation fee.

  

  Business Response

  Date: 07/30/2025

  Dear ******, 

  Thank you for reaching out to us, and we apologize for any inconvenience. After reviewing your account, your account was closed and the early termination fee was applied per the terms of your signed agreement. 

  When your account was closed, we did offer to schedule an additional service at no additional cost as part of our Warranty Service program if you remained a customer. You declined.
  If you wish to reactivate your account, we would be happy to do so, remove the early termination fee, and schedule you for that complimentary service as soon as possible. If you wish to keep your account closed, the early termination fee does apply. 

  Please let us know how you would like to proceed. You can also call our office with any further questions or concerns, or to make a payment. We are open Monday-Friday 8AM-5PM and our number is ***** *********

  Thank you,
  Hawx Pest Control
  

  
  

• Initial Complaint

  Date:07/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, we had our driveway sealed. While it was still wet, the door-to-door salesman from this company was walking all over it. The driveway was clearing blocked off and if he didn't notice that, the wet paint smell and the tacky surface had to give it away. When we pulled up to our house in the street, he came to our car and started his pitch. We told him we weren't interested and too please stay off our still wet driveway. He continued his pitch, and again, we told him we were done talking. I also advised him that this is a no soliciting neighborhood. He acknowledged that, then once again, he walked up our wet driveway to retrieve his scooter and then, back down to the street. We continued our errands, and when we returned after sunset, he was still there ringing our neighbors' doorbell. Noone should be allowed to invite themself to your home, leave potentially permanent footprints in your driveway. and when asked to quit doing it, do it again. It was totally rude and invasive. If I ever see them soliciting in our neighborhood again, I will immediately and ask that they be arrested for trespassing.

  

  Business Response

  Date: 07/24/2025

  Dear ****,
  We sincerely apologize for the inconvenience caused. I assure you that we are looking into this matter and will be speaking with all sales representatives to ensure they are being respectful. I have notified the local Sales Managers in your area who will determine which sales rep was at your home and correct this behavior. If you need further assistance, please contact us at ************.  Our office is open Monday through Friday from 8 am to 5 pm.
  Best regards,
  The Hawx Team
  
  

• Initial Complaint

  Date:07/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is the most unprofessional, deceitful business that exists. We received no service since March, had been a customer for years already. They lied when my wife signed a contract saying the price would go down and be treated quarterly. Neither happened. I sent a cancelation email in writing and the company charged me $50 the next day, and said I had to call to cancel. I called and said I would pay their $199 cancelation fee just to get away from their lies, and asked the rep to credit the $50 they charged after I canceled in writing. They refused both and charged me the cancel fee. So I paid from March to July with no service being done and also paid $199 to cancel. I asked for a manager and was told he was one and I would oblnly speak to him. I was irate at this point over the unprofessional, dishonest practices. I will tell everyone I know not to use this company. Including in my home finance work. I will tell everyone how dishonest this company truly is.

  

  Business Response

  Date: 07/24/2025

  Dear *******,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
  By signing the addendum, you secured a locked-in rate and were exempt from future price increases. However, as the terms of the agreement were not fulfilled, the early termination fee was applied in accordance with the signed terms.
  That said, we understand your concerns and will issue a refund for the July payment. Please allow five to seven business days for the funds to reflect in your account.
  If you have any further questions or need additional assistance, please don’t hesitate to contact us at ************. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  Sincerely,
  The Hawx Team

• Initial Complaint

  Date:07/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this "service" because a young man stood on my porch and would not leave or take NO for an answer. He was pushy and annoying; I said yes to get him off my porch. The service is completely ineffective, and I do NOT WANT IT ANYMORE. I DO NOT WANT CHEMICALS SPRAYED IN MY YARD where my child plays and my animals run. I called to cancel and was informed I would have to pay $400 to the company to cancel the service that young man signed me up for. This is extremely deceitful and quite a pathetic way to do business. It is such a scam, and I DO NOT WANT THIS SERVICE. And I don't want to hear "... you signed a contract..." I called to cancel and was then charged late fees, so I was left to halt a package and I'm still forced to pay for another one. This is NOT A GOOD WAY TO DO BUSINESS. CANCEL MY SERVICE.

  

  Business Response

  Date: 07/24/2025

  Dear ********,
  Thank you for reaching out to us and bringing this matter to our attention. We apologize for any confusion or inconvenience this may have caused.
  At the time of enrollment, a copy of the service agreement was sent to you via email, along with a welcome letter. Both documents clearly outline the monthly service fee as well as the early termination policy. By signing and initialing the agreement, and by reviewing the welcome letter, you acknowledged and accepted the terms and conditions of the service.
  Please note that your account is currently active. If you wish to discontinue the service, the early termination fee will apply in accordance with the terms of the agreement.
  Should you have any questions or wish to make changes to your account, please don’t hesitate to contact us at ************* Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people were hired for service at my In-laws' house with the basic plan consisting of money down and payments over twelve months. When my in-laws stated it wouldn't solve the problem, they tried to "up-sell" services to her. The never performed any services at the house at all. When they refused, and I called to cancel the service, they played on the phone transferring me to 7 different people but never cancelled the service. Then they say there is a cancellation fee according to their agreement however, they didn't even provide the first service! These people are con artists! I paid on the 17th and went to cancel on the 23rd with no services rendered. They are criminals!

  

  Business Response

  Date: 07/24/2025

  Dear ****,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
  
  We have processed a refund for your payment. Please note that it may take 57 business days for the funds to appear in your account. As the initial service was not completed, there will be no early termination fee assessed. Your account has been officially closed.
  
  If you have any further questions or concerns, please don't hesitate to contact us at *************
  
  Kind regards,
  The Hawx Team

  Customer Answer

  Date: 07/24/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23642064, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:07/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my service with this company since July 2025 the reasoning for the cancellation of need is because I was given a misleading quote about there termite service involving a service that is installed in the ground around the home to monitor termite activity. I refused the service the day the inspector came out for the inspection due to him stating that it could cost up to 1500.00 for the installation fee I states to him that my husband wouldn’t allow me to make a decision like that without informing him of the cost. So in may I received a test message from one of there technicians “******” asking if I was still interested in the service as they were have termite infestation in the area and they were waving the installation fee and it would cost an additional 10.00 per month for the services. I stated to him if this was the system that was provided at the service inspection he stated that it was the exact system and I was sure to ask about the waving of the installation fee and the monthly charge he agreed so I stated that I would do so since I want having to pay the 1500.00 installation fee. He stated to me that the system would be installed with my next service appointment as it would only take about 30 mins I never received such service so I called the company to find out about the situation and was told that the service given to me wasn’t what ****** had texted me and that it was a monthly monitoring every three months. So as I felt I was simply mislead by one of there technicians that I would prefer to cancel my service. With that being said I was told I would be charge a 200.00 cancellation fee I understood the fee but ***** to whom I spoke with that ****** should be responsible for the fee she states that she was going to check further into and call me back..never received a follow call called again today July 22, 2025 and and still getting a run around. I have currently been on hold 1hr for ***** with CS until the phone disconnected.

  

  Business Response

  Date: 07/23/2025

  Dear ********,
  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience you may have experienced.
  Hawx offers several different termite service options, and we regret any misunderstanding regarding the details of these services. To help clarify and assist you further, one of our agents will reach out to you within the next 48 hours.
  If you wish to discontinue your General Pest service, please note that cancellation would be subject to an early termination fee, as outlined in your agreement. At this time, your account remains active.
  If you would like to make any changes to your account or have further questions, please don’t hesitate to contact us at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  Thank you,
  The Hawx Team